Intercars Evropa
799 reviews
August 26
Everything was clear that year. This year we left Anapa and were shocked by the bus, there was no USB under the seat, there was 1 tee at the beginning of the bus for 50 people 🤣 the seats reclined only 5-10 cm
You pay almost 100 bucks for 1 ticket, but they can't provide a good bus. But to Warsaw, please, where tickets are half the price
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April 18
I choose Intercars because of the reliability. Comfortable and new buses, polite drivers. I like everything)
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1
June 4
I use Intercars services periodically. Everything was always great. But today, 06/04/2024 I want to say a special THANK YOU to Anastasia's operator! Thank you for the quick answers, sensitivity and understanding, and help in exchanging tickets.
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2
February 27, 2023
I went on the Minsk-Moscow-Minsk route in February. The buses are comfortable and warm, the drivers are polite, Wi-Fi is working in the cabin (for some reason only in the territory of the Russian Federation), there are sockets for charging gadgets. There were two sanitary stops on the way. Taking into account the budget cost of tickets, it is a great option for a trip! The support staff is also friendly in communication.
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3
4
March 23, 2023
I will share my experience. 03/22/2023 saw a promotion for the purchase of tickets on March 23, but did not know the exact dates when it would be necessary to go, called, the girl in a not very respectful tone, saying "go find out the dates", "then buy for full price", etc. when I said that it was not necessary to tell me what to do, but you can just tell the conditions - hung up. After that, the feeling was already screwed up and the only reason to work with them is the price. It turned out that at least crack, but you need to know the dates for sure already on the 23rd, even if you say that at least now you are ready to pay 100% of the ticket price (according to the essno promotion), but no, they cannot be with "floating" dates or then rescheduled to the right ones when you know about work. They are also non-refundable, cool. Well, OK, the day has passed, I tried to strain everyone at work, agreed on the dates, I have to go on the 26th in the evening, I was a little confused that it says on the website that the trip starts on the 27th, I'm calling again today. 3 times they pick up the phone and silence, once they say "Intercars, wait" and again they are silent, I waited there for exactly half a minute, then I couldn't stand it and called back. On the fourth time, I just got through. The girl said in an impatient voice that, they say, yes, you can leave on the 26th, but at 22.30 all the promotional tickets were disassembled and at 21.45 there was another promotional one that I can buy. The time is close to me, but I agree. I'm asking about paying with a white card in white. rub says go from .ru to .com. Well, OK, I hung up, switched to .com, it still seems to me Russian rubles, not Belarusian ones.
I'm calling you back. Again, the hammer is "Intercars, wait", plus a robot was added to this, "you are second in line", "first", but then after the robot again silence like in a cemetery, waited for more than a minute, shouted Alo, nothing helped, again I had to throw it off. As a result, I probably spent 10 minutes on dialing and once again during "Intercars, wait" I just managed to shout out a request not to put me on hold on the line and a live operator agreed to talk to me. I must say, this girl was completely respectful and obviously tried to help, it pleased me.
But the jokes didn't end there. I confirmed several times that I was going to the .com site, as a result, she offered to send a link to the messenger, I added them to my contacts, wrote to them in the Cart and she still sent me a link. This is a plus that it is possible to communicate through modern messengers. But there in her link was the same site on .com that I typed myself. And even by clicking on her link, prices were still opened in RUB, not in BYN. After that, she said that the site puts it up like that because, you see, it tightens my geo-location, without my knowledge and despite the fact that I changed .ru to .com. Cool.
OK, let's move on. We issue this single "promotional ticket", and it passes at full cost. We check the promo code with the operator, it turns out that it is necessary to enter not "MOSCOW!" but "MOSCOW". Although in the newsletter about this Intercars campaign they clearly wrote with an exclamation mark at the end, and even highlighted this sign in red as well as the word Moscow, here I am specially attaching a screenshot to the review, please tell me how else it can be understood?
Let's move on. I change the Promo code to just "MOSCOW", it still seems to be the full cost of the ticket. Again, the girl and I do not understand why this is so, and here I say, maybe because the website indicates that the promotion only includes trips from the 27th? She says I'll clarify for a second and then comes back and says yes, because of this she won't let you. That is, they understood yes, the website indicates opposite the flight on the 26th at 21:45 that "there are promotional tickets left", but in fact it is impossible to buy. Also, the previous girl told me for sure that there are promotional tickets for the 26th. She even said that "at 22:30 all the promotional items were sold out." But how if the promotion is not valid yet on the 26th? In general, questions to the site, questions to the answers of the operators. The cherry on the cake is that there are no promotional tickets for Monday (the 27th) either, they are all sold out. The nearest promotional ticket can only be bought for Tuesday (28th) evening, which is useless to me. The only thing is that the girl offered to leave a review and get a 20% discount for it. Pennies, of course, but thanks for that. Of course, it's obvious that everything is rotten and there's not much to be happy about. Well, actually, I left a review, described it without embellishment, everything is honestly as it was. So far I'm giving three stars, from the good I see only the daily flights and the fact that there is wi-fi and sockets (although this is probably the minimum minimum in 2k23), but also the Intercars has a lot to work on in terms of service. There are clearly not enough operators, it is clear that they are loaded through the roof, this creates pain for both them and us. The site does not understand why it shows that there are promotional flight tickets when in fact it is impossible to buy, also the site does not give the user a choice of currency with which card it is convenient for him to pay (Belarusian, Russian), but pulls up hidden by geolocation.
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3
3
January 19
Many thanks to the operator Anna for the promptness and attention to resolve the issue when buying a ticket on 01/19/2024. I recommend this company from the best side!
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1
July 5, 2023
I was traveling with Intercars on June 24, 2023. This was my second trip with this company, and I think it will be my last. For the first time, I was unpleasantly surprised by the attitude of the drivers towards the passengers, it seemed that the drivers were going shopping in Poland, and the passengers were just interfering with them. On the second flight, we crossed the border for 8 hours (this is not the fault of the carrier), but when the Belarusian border guards released us, we waited for another 2 hours for the bus driver, who solved some issues with customs officers. At the same time, the second driver convinced us that it was the fault of the company's management, who did not make the necessary documents. When asked to give the phone number of the management, he replied that all the phones are on the company's website, and the dispatcher informed that since it was Saturday, none of the management, of course, was working. The service is terrible! I do not recommend it!
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5
June 4
I traveled with this company on the Minsk-Berlin route. The bus was comfortable, the drivers were polite, there were no problems with luggage.
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2
October 26
A good carrier, attentive and responsive drivers
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2
October 11
I used the company's services for the first time, only positive emotions remained!
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1
July 31, 2023
We went to Simferopol without any problems, the temperature was comfortable in the cabin. Today, on 07/31/2023, we left Simferopol at 10:20 a.m. and smothered all day. In the cabin, it showed 33 at first and jumped to 27. At 20:40 p.m., unable to stand it, he asked the driver to turn on the airflow, which was installed under the shelves and turned off. Only after that it became a little easier to breathe. It showed 32 and jumped to 24'S. What kind of service are we talking about? If people travel for days and take a shower. And I still haven't found the charging connector.
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1
June 26, 2023
I don't mean the drivers! And in terms of communicating with customers, the worst company I've ever met. Rudeness of dispatchers. I purchased a Minsk-Moscow ticket via the Internet. I called and asked if I needed a stop a little earlier than Moscow. What I heard for what reason and all that. I explained that I paid to Moscow, but I want to get out earlier because I live in the Moscow region. Well, no, no. Further, the refund of the ticket and money is even more difficult. I have to come to the office and write an application for a refund. I explain to the dispatcher., I am a Russian, I will be passing through and where I will be and when to look for an office in Minsk. As a result, my phone number was blocked. I wrote to the post office. I eventually received the money 10 days later. But strangely, not 50%, but 48%. Terrible service. I will never use it and I will not recommend this office to anyone
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4
September 25, 2023
I use it regularly on the Minsk-Moscow route. Very decent service. I am especially looking forward to promotions with 50% discounts, I will continue to use the services of this carrier
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1
2
May 20
It is not the first time I use intercars services, everything is at the highest level, departure and arrival are all on time, I am 100% satisfied%
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1
January 8, 2023
The carrier company is the worst of all that exists in the transportation services market!
The level of work is not much lower, so I do not use their services!
But these guys began to buy tickets from third-party carriers, such as the SCS company.
I bought the tickets from the SCS company, back in early December, 2022, on January 1, 2023, SCS resold the tickets to Interoars, and Intercars canceled the flight on January 1, three hours before the departure of the bus!!!! I just canceled, without any alternatives, all the plans went wrong, I can't buy tickets for the New Year holidays, but those that are, at inflated prices! I was able to buy tickets only for January 3, and again from the SCS, thank God they left! I was returning on January 6, and as it turned out, an Intercars was also taking us back, and they postponed the departure time from 20 o'clock to 22 o'clock, and as it turned out, they did not notify all passengers about the transfer, people waited for the bus on the street for two hours in 15 degrees below zero. The staff was rednecks, when boarding, people began to find out why the flight was postponed, why passengers were not notified, a couple with a dog in a carrier demanded money for transporting a dog, a married couple explained that they also bought tickets from the SCS, and this company does not charge money for transporting animals! The girl accompanying her was rude, behaved rudely, shouted that she would not let people board!
Horror... At the same time, the Wi-Fi did not work in the cabin, the temperature in the cabin was regulated from -100 to +100! In a word, a mess! I sincerely believe that in the near future this office will be stripped of its license and closed! I would not like to use their services in any way!
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1
May 21, 2023
We went Minsk-Moscow, after reading bad reviews, my friends and I were in a bad mood for the trip, we did not hope for comfort. BUT! in reality, everything turned out very well, the buses are new and comfortable, you can charge your phone, there is air conditioning, we drove perfectly and everything was OK, we arrived earlier than we should have, everything is super, we did not encounter any of the bad reviews :)
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3
December 17, 2023
The first time was a very comfortable trip. The second time, it's a wild horror, it's not enough that drivers don't put their suitcases, it's okay, okay, so they also walk around the bus when it's already possible to go. When they were standing at the border, he did not open the door to go out to stretch until they asked.
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1
November 6, 2023
I bought a Moscow-Minsk ticket, comfortable, modern buses with WiFi, usb sockets and comfortable seats.
I would like to note that the driver was wearing a uniform with the company logo. I was satisfied with the trip
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2
November 13, 2023
We went to Warsaw, there is Wi-Fi on the territory of the Republic of Belarus and the Republic of Belarus, comfortable seats, you can also charge your phone. The bus is on 10 out of 10. We arrived quickly and comfortably
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2
August 10, 2023
I traveled the Minsk-Vilnius-Minsk route several times. Buses are always comfortable, phone charging has always worked. The driver always communicates politely, helps with any questions.
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3
July 30, 2023
If it were possible to put -10, then this estimate is more appropriate than 1!!!
The Rostov-Yalta bus (Minsk-Yalta) on 30.07.2023, was supposed to arrive at 00:45, and arrived at 4:30!
Everyone was frozen, didn't sleep all night, everyone was late for their business. Moreover, they were still nervous
Also, the drivers did not respond, it was impossible to understand the exact time of arrival
I will never go with you again, it's just a shame
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4
August 15, 2023
Flight Minsk - Saint Petersburg
1. bus delay by 40 minutes
2. Horror in the cabin (worn seats, no curtains, seat belts, broken tables by the seat, Wi-Fi, dirt, no toilet.
3. It was obvious that the bus was replaced, because Tickets were bought as for a regular bus, but here it was 2-storey, it was terrible, they thought everyone would fall off their seats, this is the first time, as if they were carrying firewood🤦
4. There is no representative of the company, we only looked at the tickets at the entrance and that's it, there is no information about the road, when stops, complete silence, we are drivers and that's it, we were told to go, we are going🤦🤦🤦service 0
In general, we do not recommend this company, it's just terrible the whole bus is in shock🤦
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3
April 8
The company is super, comfortable buses, courteous staff, good service!
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1
July 28, 2023
I was traveling with children aged 8 and 12 from Minsk to St. Petersburg. I regretted taking the bus. During the submission, we learned that the bus had been replaced for us, the seats were in disarray. We agreed with the passengers, sat down almost next to each other. The toilet was not working! The seat is not fixed on the seat, it moves out. It's so cold in the bus cabin that it even cramps your toes!
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3
May 26, 2023
Unfortunately, I did not have a chance to travel with the Intercars (flight Vilnius-Minsk), but I suspect that at best they resell the tickets of the Minskavtotrans. I can't say anything about other directions. My experience: canceling departure a couple of hours before departure and looking for an opportunity to leave the airport at night. Along with the postponement of the departure to the earlier morning, the place of departure was also postponed, instead of the airport - the train station, which is far away and which still needs to be reached with suitcases. After the cancellation of the trip, the money was not returned to the card of a foreign bank. The Belarusian bank card became a minor annoying misunderstanding, but the money was not returned to the Belarusian bank card either, although they promised a refund within 5-7 business days. Now they promise to return the money paid in 60 days.. maybe if the stars converge in the sky. Are we waiting and believing?
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4
2
May 14
We regularly buy tickets here for short and not only vacations. Convenient ticket purchase process. An acceptable price is not only for the promotion, safety and punctuality. This is the company that I recommend my friends to use.
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1
October 28, 2023
On Tuesday we were traveling on the Minsk-Prague route, there are no complaints, we arrived without delay,Wi-Fi just helped out, and especially the charging for the phone,my phone was discharged, although we were able to charge normally on the bus :)
The bus is very comfortable and ticket prices are affordable.
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2
May 10, 2023
A disgusting company, if you don't want to waste time and money, I don't recommend using their services
We bought tickets from St. Petersburg to Minsk with departure at 21:15.
The first thing that we noticed was the lack of Russian numbers to contact the carrier. Only Belarusian numbers were indicated on the ticket. We had to ask a person from Belarus to get through to the carrier and clarify whether it was possible to land at the Moskovskaya metro station. The carrier announced that passengers will board at Moskovskaya metro station at 21:23. (Address Moskovsky Prospekt 197)We arrived at the place at 21:00. Starting at 21:30, a person from Belarus tried to call the carrier. At 21:47, a bus flew past the Moskovskaya metro station at full speed - as we managed to notice - Ours. We ran after him for 600 meters, actively attracting attention, but he did not stop. I managed to get through to them only at 21:50. During the short trial, it turned out to find out the Russian driver's license plate. When we contacted him and tried to find out where he was, the young man said that they had already left. We tried in every possible way to find out why they did not make a stop, to which it was said: "You were not at the place." They began to clarify the place of landing - nothing concrete could be achieved from the driver. I tell him the exact location - he makes incoherent excuses. We offer to turn around - again excuses, they say, the moose broke the glass, and we will not turn around because of this. We called the dispatcher and they replied that we could take a taxi at our own expense and follow the bus 150 kilometers at our own expense... and they would allegedly be waiting for us at the gas station. There are a lot of gas stations along the highway, they tried to find out the address, asked to reset the coordinates - and again some kind of porridge in response, instead of a normal answer. Money and time are lost , you can 't call anyone - it 's impossible to achieve any sense
Complete lack of professionalism and simply unacceptable attitude towards customers
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1
November 25
I use this company all the time.I was very pleased with the trip.
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March 15
We drove on March 14 at 9.00 from Minsk. The driver, while waiting at the border, arranged a shower stall, 26 degrees in the cabin. Apparently, he did not turn on the ventilation to save fuel.
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2
October 27
We went with Intecars more than once. A good bus and polite drivers.
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2
May 7
The bus is great. Drivers smoke one by one (every 15-20 minutes !!!), the cold is incredible on the bus. It blows, pulls from all the cracks, but he doesn't get high.
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2
October 13, 2023
Cheboksary-Nizhny Novgorod flight has not arrived for the 2nd time, I strongly advise against it, the operators are as responsive as my father said to take and flog!!! I called to ask why there has been no bus for 2 hours - wait, everything was lost for 15 minutes and silence 🤷♂️ RE-JUST PICK UP THE PHONE AND SILENCE!!! as they say, THE BEST SHARAGINA OF the CANTOR❗️❗️❗️
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2
November 9, 2023
The company organizes scheduled transportation as its own transport as well as contractors. I liked everything. Nice drivers. Bus comfortable
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3
February 21
I was pleasantly surprised by the service of the call center, they provided me with full information and called me back to clarify the details.
I intend to continue using the services.
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2
February 9
I traveled repeatedly with the Intercars company. Comfortable buses, polite drivers, pleasant prices. I'll go again.
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1
June 5
I went from Minsk to Berlin, everything was super, a comfortable bus, we passed the border quickly.
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1
July 23, 2023
IF IT WERE POSSIBLE TO PUT A MINUS, I WOULD POST!!!
We were traveling Minsk-Peter and Peter-Minsk, the bus arrived in two directions 2 hours later than the stated time. I missed the train because of them. Parking is not organized, it just stands for 30 minutes and no one goes anywhere.
The seats do not correspond to the purchased tickets, they were generally sitting on the other side in two directions. The cabin is hot during the day, very cold at night.
THE MOST TERRIBLE TRIP!!!
PEOPLE, I DON'T RECOMMEND IT.
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5
August 23, 2023
A big minus was noticed when sending the bus, the reconciliation of passengers was carried out by the drivers, and not by a representative of the company, which in turn makes both of them nervous. Two buses were served at the same place and time, I think this is abnormal. Accordingly, all the people surrounded this driver trying to get the truth. So, take care of the leaders of them in the night in a hurry, and tired passengers rushed at them from waiting!
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2
June 5, 2023
We purchased tickets from Kursk to Minsk for a disabled grandmother and a 7-year-old child on 06/04/2023. We paid in full. We waited for the bus for three hours. The bus was canceled and no one reported anything, phones and representatives on the website were not available. It would be possible to inform in advance about the cancellation of the bus, given that now is the age of information technology!!! The result is lost time and money!!! Terrible attitude towards customers!!! The dispatchers only say one thing, wait and wait for half an hour, and as a result, complete silence on the part of the dispatchers!!! It's just terrible nowadays, with this attitude.
Vityazevo -Kursk- Minsk bus, departure 06/04/2023 at 6.20.
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3
February 20, 2023
I would like to express my deep gratitude to the bus drivers Oleg and Alexander.
Warsaw- Minsk
AX 8380-5
There was a flight today at 8.45
They are very polite, friendly, cultured, ready to answer all questions and help in everything.
Tell them thank you very much)))
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3
February 27, 2023
I am writing a review to warn potential passengers about what awaits them on the trip. There are a lot of letters, but it's definitely worth reading!
To begin with, be prepared for the fact that the places that you choose on the site and those that will turn out to be in life are absolutely not true. There are only one such reviews! I used to travel on the Minsk-Moscow flight very often and in 80% of cases there was a discrepancy.
Now I want to get answers to my questions. Why do you withhold from 50 to 100% of the cost when returning tickets, but you do not consider it necessary to inform me that the bus will be replaced with another one and a wreck with other seats awaits me, without a toilet and without wi-fi? And????
Why should I sit at the end of the bus with a drinking group instead of my seat?
Why do you allow people to join the flight who are drunk to the point that they can't stand on their feet and they drink for the next 4 hours until I threaten the driver with the police if they don't calm down? Yes, the driver made a remark to them, but why are they not dropped off IMMEDIATELY in case of conflict? Why should everyone put up with their stink, mats, snot, saliva, cough, bottles rolling around the cabin for 10 hours and wait for them to start throwing up on their neighbors, huh?
Why don't you check people for any tuberculosis databases with these drunks, obviously not sick with SARS, cough for 10 hours at all people spitting out parts of their lungs, practically puking in the cabin, huh?
Why do I and the other 46 people have to put up with this?
Just a disgusting attitude towards customers!
The phrase of the support service "buses are changed at the last moment" and then: "at least a week is known about the replacement of the bus" - so they are generally touching)) they lie several times in one minute..
Conclusion: if you want whole nerves, avoid this group!
P.S. If my review saves at least one person, then I already wrote it for a reason!
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4
December 21, 2022
I would like to thank the Intercars team for their help and understanding. Many thanks also to the driver Yuri Fedorovich. 19.12 I was traveling from Warsaw to Minsk. I missed the bus. The Intercars team did not leave me in trouble and promptly answered all my questions, sincerely worried and coordinated along the route. I caught up with her in a taxi. We called the drivers and they picked me up at the nearest parking lot. Guys, thank you so much for your work! You can be relied upon! I will always ride with you.
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February 13, 2023
The most substandard carrier. We drove on 21.01. 2023. There is no Internet at all on the bus or its use is denied. Drivers have no subordination - when they meet at the entrance to the bus cabin at the sight of a pizza in a box, they do not hesitate to say that they also love pizza, especially "Fox"). The toilet in the salon is not working. Tea, coffee, and microwave are not available at the request. At a short stop at Modlin airport - although the second driver himself smoked a cigarette, he directly refuses. The reason is that there is no stopping for a smoke break right now. They communicate very brazenly. They were in such a hurry that they did not make more than one prescribed sanitary stop at night after passing the border all the way to Warsaw, although they were ahead of schedule by as much as 2 hours (arrival at the final destination of Warsaw according to the schedule was at 22.00) as a result, they quickly dropped off at 20.00 and quickly left. That's the whole service). As a result, it is better to choose another one, even if it is a little more expensive than the carrier.
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9
December 20, 2023
The bus is clean, the WiFi in the territory of the Republic of Belarus worked fine, registration by phone number. It was possible to charge the phone, but not for everyone, our USB input was broken! There is no toilet
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August 13, 2023
We traveled by flight Moscow-Minsk. We were satisfied with the quality of service - WiFi, polite drivers, a clean bus. Didn't notice how we got there (we were driving at night)
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2
August 30, 2023
Good service and a normal price list on the flight Moscow-Minsk. Stops in normal places for a break. I liked everything. Thank you intercars
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2
October 19, 2023
I used the services of this service, Moscow-Minsk and back. I liked everything, comfortable buses, Wi-Fi, charging connectors, reasonable ticket prices, polite staff, price and quality suit me. Thank you for a comfortable trip
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2
June 7, 2023
Prompt and high-quality support for operators on all issues, regardless of their complexity! And special thanks to Anastasia's operator for solving my unpleasant problem in the shortest possible time!
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3
2
August 21, 2022
Krakow-Minsk trip, we went in autumn 2021. We recently traveled with another carrier and now we have something to compare it with.
Pros: The drivers are experienced, the bus is comfortable. We got there well.
Cons: The organization of the trip itself - we spent a lot of nerves and got there only thanks to luck! Otherwise, I would have to pay for a night at the hotel and leave a day later, and to hell with all the plans.
We were traveling along the route for the first time and did not know that this was not a direct flight, it was not said on the website or maybe it was in super small print somewhere. After paying for the tickets, tickets for two flights were sent to the post office and it turned out that this was a FlixBus connecting flight to Warsaw, and their bus from Warsaw. Well ok.
We bought tickets for FlixBus from Krakow to Warsaw from the terminal station on the edge of the city, although the bus then arrived at the main bus station, we could have clarified where it is more convenient to leave. The bus was traveling from Zakopane and was late for Krakow, we might not catch the next flight from Warsaw. To this, the dispatcher suggested rescheduling the trip to another day - yes, this is an ideal option when you have planned a trip and have been standing with suitcases for an hour on the other side of the city, at an ordinary bus stop in bad weather! They also said that if we don't make it to the connecting flight, then this is our problem, there can be no question of any compensation. The maximum we managed to get is that they will warn the drivers and they will wait for us for 5 minutes. But this was not passed on to the drivers! When we arrived at the station, we saw that the bus was already leaving and at night, we ran after it while it was standing at the traffic light. In the dark, while running through the grass, I caught my foot and fell, severely skinned my arms and legs in blood, tore my jeans.
Just because of the organization and the attitude towards customers, I will no longer use the services of this company, it's not worth it.
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