Intercars Evropa
800 reviews
February 21, 2022
My husband was traveling from Warsaw to Moscow.
There just won't be a bus, the dispatcher told me. The flight was canceled from Warsaw to Minsk. No text message, no call.
I had to take another bus.
It's 2 a.m., and I'm writing a review. I can't calm down.
And the cherry is that they only drive at night, and the dispatcher does not work at night. Stay at the train station overnight in a strange city. Do you like the idea? Then feel free to contact us. And how to understand whether there will be a bus or not if the next one is in a day.
It's not about money, it's about nerves.
And I will check through this whole company and return all the money on principle
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10
February 23, 2023
I bought a ticket, rebooked it 12 days before the trip, on the same flight the next day, 20 rubles were stripped off, although the original ticket was successfully sold
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1
September 25
Everything is fine
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1
August 10, 2023
Responsive managers, you can quickly resolve all issues on Viber, including
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2
July 24, 2022
I'm coming from Nizhny Novgorod with this company now, it's a tin. The drivers don't bother at all what's going on, how to put passengers in, they had a showdown with a station employee for half an hour. They smoke on landing, all the smoke in the cabin. They refused to turn on the air conditioner, we're going to the steam room!!!
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1
June 3, 2022
Clean, comfortable, no queues. The waiting room is not large but comfortable. One thing I didn't like was that there was a paid toilet, 80kop. and the entrance is from the street.
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1
November 14, 2021
We were traveling Minsk-Kiev.
At first, the operator tried to transfer one of our passengers to another flight, explaining that our flight was canceled. To us, questions about the cancellation of the flight were answered from the category of "I don't know anything, the flight is in force."
As a result, it turned out that the bus for which we bought tickets was replaced with a densely packed small minibus (apparently when one of our people was transferred, they tried to throw an extra person on another flight).
The guide (escort), when asked about the bus, made a detached expression on his face and said "I do not know."
Then it turned out that our flight was not direct, but also Gomel-Chernihiv-Boryspil.
Sanitary stops are a separate joke. It seems that nowadays it is already possible to stop at any gas station and use a normal san node. But the wonderful staff of the flight chose a san node in Chernihiv, probably built in the 50s, for one of the stops for this case. To the numerous complaints of the female part of the passengers, the attendant philosophically replied, "the toilet is the toilet." You can't argue with that.
Dancing with tambourines and bribes on the Ukrainian border, as well as attempts to heat up one of the passengers (who was intoxicated) with money I will not describe it, but all this also took place.
Don't set foot in this "wonderful" office anymore.
It is better to pay 20-30 BYN more, but take a comfortable bus from another carrier.
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6
August 3, 2022
Departs on schedule, the drivers and driving style are very comfortable.
But, very often they change seats and get 2 passengers in one place.
There is no distance between the chairs, if a person leans back, he will sleep on your lap.
There is no hot water on the bus.
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August 3, 2022
outbiddings. they simply resell seats on buses of other companies, for example, Minsktrans. work with clients is zero - you can't get through to the phone, they don't pick up the phone.
as a result, you overpay them for mediation, and in return you do not even get normal communication as a client
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2
August 14, 2023
The staff is rude to communicate. You can't even ask for information about the trip at the ticket offices. Brazen communication .
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1
October 13, 2023
One nightmare and not a carrier , the toilet is non-working, there are no sockets and it's interesting not in a hurry
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2
August 6, 2023
It is the Russian buses that are super, ours are not very - repairs are needed
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1
September 23, 2022
Always the lowest prices! I travel often. There are favorite drivers. We are pleased with the constant promotions!
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June 4, 2020
We traveled to Kiev from Minsk by Intercars buses recently, the company worked well and served us well. The bus was provided with a roomy one, as requested, since there were quite a lot of us, the driver was excellent, knew the way and brought us at the agreed time. Thank you, we will contact you here again in the future, the tickets were inexpensive.
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6
February 16, 2022
They drive safely, two drivers each.The shifts are different, so the drivers are different in general, good, kind, smiling.The waiting time for me left a little later once, but we were in Minsk even earlier.
In the autumn, we drove late, I don't know why, they didn't seem to be detained at the border for so long.
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2
August 12, 2022
The service is fast, but the staff is very sour-faced. The location is convenient, find it very quickly.
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April 10, 2022
We bought a Minsk - Warsaw ticket on the website of this "company". Departure at nine in the evening, arrived from another city by the specified time. As a result, the girl is the conductor of the refusal to board the flight, because the passport that we indicated when buying tickets does not fit.
That is, you can buy a ticket, but you cannot leave using this ticket. They refuse to return the money for the unfulfilled service.
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5
June 12
I went several times, there are no complaints. Arrives as soon as possible on time. I traveled to both the EU and the CIS
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1
October 11, 2021
I bought and paid for tickets on the Warsaw-Minsk route with departure from Warsaw at 23.30. We were returning by plane from Spain and we had half an hour to catch the bus, in the comments we noted to the carrier that we might be a little late so that he would wait a couple of minutes in case of something, we warned the dispatchers of this company, they said that the carrier saw everything, if anything, he will wait, but... Not only did he not wait, although we were there at 23.28, but he left at 23.10, so said the Polish drivers who were at the station on the next platform at that time.
Other Belarusian carriers tried to contact the driver by phone in order to catch up with him by taxi, but ...
the driver did not pick up the phone!!!
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7
December 8, 2022
The most terrible service. I paid for the tickets online, as a result, the amount was re-debited 2 times (in the amount of ~ 200 b.r.), to which the company responds "these are problems beyond our control"
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1
January 15, 2022
The company's employees write positive reviews! We took tickets DIRECTLY through intercars. The bus didn't come! We called them directly, there was NO flight planned at that time. The plans are thwarted. The letters are answered with arrows to some other companies that are not involved in the incident. If possible, use another company if you don't want to get into my situation!
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4
March 23, 2023
Quickly and efficiently, I recommend buying here and not at the bus station
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1
January 6, 2022
For this carrier, to forget people in Poland on New Year's Eve, it is considered the norm. The staff in Minsk is not clear from where they were recruited., They are so reluctant to communicate. They didn't even apologize for such an offense. Prices have doubled in a couple of days, unreasonably.they profit from people at such moments when everyone goes home before the holidays , it 's somehow ugly . I will never use your company's services again
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4
July 14, 2022
I was traveling from Minsk to Warsaw, we got there quickly, the drivers were late due to downtime at the borders. But, the drivers categorically ignored requests to turn on ventilation and air conditioning, it was insanely stuffy, humid, hot. Ventilation was turned on for 1-2 minutes once an hour. I barely made it to the last stop.
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5
1
December 19, 2021
Even before we started our journey with this transport company, they had already ruined the mood with terrible service. They called the hotline to clarify the details of animal transportation and the operator Evgenia "stunned" with her incompetence, talking rudely and trying to end the conversation as quickly as possible. Also, the disadvantage of this transport company is that it is impossible to transport small animals.
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5
September 17, 2020
I went back and forth with Intercars, Minsk-Smolensk.09.09.2020 and back on 09/15/2020.
I liked everything! Very good service. I found it on the Internet, called and they told me everything, what documents are needed to cross the border, etc. I went and bought a ticket, BECAUSE without a ticket I couldn't take the COVID-19 test. Then I talked on Viber, the girls immediately answered all my questions ...
how much and what kind of luggage, what number of the bus, exactly where it stops, and so on...(everything was down to the smallest detail) they even wrote in the message whether I left or not!
At the train station, the girls also stand and check, and once again remind them about the documents. The drivers are also very nice and sociable, and they are Ice on the trip!
But there are such facts, unfortunately, that does not depend on them, this is the border, so people be CAREFUL about the DOCUMENTS!! So that everything is in order, BECAUSE it is very unpleasant when you are not allowed to pass, (and two people did not miss us)
I called back and confirmed my booking for the trip, and I was met by a bus at a gas station 3 km from Smolensk, the driver called me again, according to the family, everything is clear and worked out!
I would like to wish that, in this spirit, you -Intercars continued to work!!!
And developed only for the better, one more wish, for more flights, daytime, evening, and not only night.
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4
4
July 9, 2021
06/25.21 I was traveling by Intercars bus from Kiev to Minsk, the flight time is 21:05.
Cons:
1. Tickets in electronic form after their full payment via the Pay Pal system did not arrive at the post office until I called the Intercars Minsk office.
2. The interior of the bus was dirty.
3. The WI-FI was not working.
4. There were no outlets for the charger next to the seat.
5. There was no toilet in the cabin.
6. The bus was delayed leaving Kiev for 15 minutes.
Positive:
1. A competent manager of the Minsk office, who answered all my questions in Viber and promptly corrected the situation: he sent e-tickets to my mail.
2. Polite driver.
3. Silence in the cabin, a quiet trip "without adventures".
4. Working air conditioner (a warm jacket will not hurt).
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1
January 20, 2021
I often travel on the Minsk-Moscow-Minsk route. With this organization, the trip is like a lottery game, either everything is fine or nerves are spent.
Situations that may arise on your way:
1) at the border, it may turn out that the driver has no reason to cross. The borders have been closed for almost a year, but this carrier still has a problem. Waiting hours while the situation is resolved
2) the driving style of some drivers does not provide for a night's sleep for passengers (sudden braking is one of the frequent dismantled maneuvers)
3) as a last resort, passengers INDEPENDENTLY took out their luggage from the compartment of a double-decker bus. On a note, help at least the elderly and women ,
The "generous" drivers replied that they were not being paid for it. The curtain((
Bottom line: with the Intercars, as luck would have it, but the degree of disrespect for passengers has clearly risen.
It does not apply to smart operators, and the date will be postponed, and the seats on the bus will be changed
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7
August 8, 2022
The most terrible carrier!!! Minsk-Warsaw. The toilet is not working. There is no Wi-Fi. It's stuffy! It stinks! The bus broke down every 2-3 hours. The drivers are louts! As a result, the plane was late. I do not recommend it!!!
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4
April 25, 2022
Intercars is a good comfortable international carrier, it will take you from Moscow to Minsk and back in the best way, makes stops on duty along the way, where you can refresh yourself...I recommend it!
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2
January 19, 2021
We traveled to Minsk and back in late December 2020 - early January 2021. There are no complaints about the buses themselves - they are very comfortable, clean, double-decker. It even seemed to have Wi-Fi, but we didn't use it. The visitors were polite, made regular stops at gas stations for 15 minutes every 2-4 hours. But! Bus drivers were not allowed to enter Belarus at the Russian-Belarusian border. 5 buses full of people got up. The reason is that bus drivers have no reason to leave. Of course I understand everything...politics, covid measures, but drivers carry out this route on a regular basis....Since the time was earlier, around 4-5 in the morning, they were told to wait for the offices to open, contact and resolve this issue with the management. Well, we had to go through the control ourselves and call a taxi to Minsk, like most passengers on buses.
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3
1
January 19
Great company, user-friendly website and affordable prices.
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1
December 30, 2020
Excellent company, I have been using the services for more than one year! And anything can happen on the roads, they always react very quickly, for which thank you, I even managed to get my passport once, we waited! There has never been a problem with rescheduling the date, or a malfunction of the bus, so that they would stand for 5-6 hours, but with others it was))), the equipment may break, there is already a question of how the company reacts, there were no complaints, they always arrived! And with rudeness, it rather depends on the person himself, no one has ever been rude, the girls are always on the contrary very pleasant and patient.
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5
June 3, 2022
We wanted to use the services of this company for a trip from Brest to Warsaw. But when I said that my husband was an Indian citizen, the operator girl rudely replied without explanation, "we will not put an Indian on the bus." With such an attitude, even at the design stage, it's scary to imagine what would happen next.
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4
1
July 22, 2022
Flight from Anapa to Minsk on 07/20/2022.
I didn't expect such a hellish trip!
Completely disappointed with the company!
I will state my claims on the essence of what happened in accordance with the procedure established by law to the relevant regulatory authorities!
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2
May 2, 2022
The conditions of carriage never correspond to those stated. There is no media, or even a toilet on the buses, even if the website on the flight indicates that there is. Drivers are rude. All other things being equal, it is better to choose another carrier.
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4
April 25, 2021
It's a shame for such a large company.
I don't advise anyone!
My situation is not the first and not the last, and I honestly don't even know who writes positive reviews here.
The employees of this lying company are most likely.
3 tickets were purchased for the Moscow-Gomel flight, purchased through the Tutu website.
Before buying tickets, I called this office and asked if there was a flight from Moscow to Gomel via Bryansk, since I am Mr. RF, they will not let me into Belarus.
The stupid employee replied that yes, it is.
And I bought tickets for 3 people
We arrived at the train station with our child and husband, began to communicate with the drivers and they said that no one was coming and who gave you such information?
The point is that we gave 7000 rubles for tickets, we needed Bryansk customs, we have friends there to cross the border-and this bus would have arrived 250 km from the place we needed.
Of course we didn't get on it and it left.
I demanded a refund, so they said it was their own fault that they didn't get on the bus.
That their employee can't say that.
And they don't give you a record of phone conversations.
They didn't sit down.they have no brains at all, what to do with the child after arriving at the border in the field!!!
In general, be careful before you buy their tickets!!!
The company is a disgrace, ugh.
I sincerely feel sorry for you, you will get this money.
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7
October 5
Good service for an adequate price!
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1
January 10, 2022
The Moscow-Minsk and Minsk-Moscow trips went very well.
Many thanks to the drivers.
It was warm on the bus.
The ambulance stops were on time.
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3
November 14, 2021
Thanks to INTERCARS, I bought a ticket for 13.11, but I wanted to leave earlier. I called the company's hotline, changed the date quickly, without additional charges. The manager is very polite. The tickets are not expensive, the buses are good, we got there quickly. I recommend this company as a carrier.
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October 22, 2022
A large selection of flights, good service., the main thing is that the buses are not killed and on time on the spot at the final destination.
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November 8, 2021
I bought tickets for this company through scs auto.. Flight Saint Petersburg-Minsk/1.11.2021..cancelled.However, they were notified in advance, the money was returned.But back to Minsk-St. Petersburg,11/8/2021, they called me 2 hours before departure, apologized, offered to reschedule...When a company cancels a round-trip flight, it's overkill.This greatly affects the credibility, and the desire to deal with such a dysfunctional carrier in the future...accordingly, my score is 0...
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3
April 6, 2023
I drove from Warsaw to Brest left Warsaw on 04/05-23 and the ticket amount increased from 40k euros to 50i
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2
June 22, 2022
The operators will never be reached. They answer the questions to solve the error by calling the company where you purchased the tickets. We don't give any information. The waiting time for a call is from 25 minutes and above. The operator works disgustingly.
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4
July 1, 2022
A scam. Don't buy anything from them. They take the money, the flight is canceled, the money is not returned. They write another aggregator took the money. The ticket from Intercars indicates that the ticket has been paid for. The ticket came from their website.
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2
October 1, 2022
An interesting organization with its own rules - check all the rules. I was refused transportation of a cat with the wording: "Drivers do not put with animals."
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September 2, 2022
The most miserable office, they sell tickets for packed buses, you can never get through to them, they don't know anything. I had to contact this office once, I will not repeat this again
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1
June 5, 2021
We have been traveling to Moscow with Intercars for the last year.
Well-organized trips, comfortable buses.
There are often promotions for tickets.
PCR is not needed to cross the border, you need a reason to enter the territory of Russia.
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April 18, 2022
We used the services of this company for the first and last time. Rude conversation of operators, their unwillingness to help in the current situation, they do not want to make refunds - they completely discourage the desire to contact again.
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September 15, 2022
It is better to walk than to go and be afraid, either an accident, or a breakdown or cancellation of the trip before the hour of departure, and favors from an employee if you pay extra, then you will eat))))) think about it
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