Very good technical support, they respond quickly, quickly solved all questions about the trip, the prices are also very reasonable and there is a large selection of scheduled routes
Trip Minsk-Moscow, February 21, 22:45. I booked a place on the site, as a result, for some reason that place turned out to be in front of the door, where it is impossible to somehow stretch my legs a little, to the question "they say, how so?" the answer was "they say it depends on the bus, it's amazing everywhere" and that's it. Accordingly, why then put up a specific reservation of seats, if in the end you may end up in another place? If so, then why not inform us in advance that the places may differ and are located in a striking way. I read the reviews and realized that in this company, the problem is not unique to me. I fell for the discount. As they say: a miser pays twice. I didn't notice this on flights of other companies (or I was lucky, I don't know). However, there is a residue left, I will not go on flights of this company anymore
We were traveling with the whole family on a flight from Moscow to Kazan and back. Previously, we were looking for what to go on, we decided to use the bus option. We considered several companies, chose Intercars, since the stated travel conditions corresponded to a completely adequate ticket price. I called, the phone was picked up without expectations, all questions were answered politely, clearly, there are no complaints. Immediately and booked. I liked the trip as a whole. The bus is comfortable, comfortable, the seats are soft, spacious, there is Wi-Fi, sockets for charging the phone. The cabin is clean, the drivers are as sharp as a needle, in a special form, very polite. Plus I bet for the positive from the guys, they turned out to be humorous, lifted the mood)).
In the pictures of luxury buses, in fact, for some reason, the Ministry of Transport buses probably come across under a contract. I don't even know if the company has decent buses. Drivers as soon as you get there. Sometimes they are very responsive and pleasant to communicate with. They will prompt and help. Sometimes it's different. In the dry balance, an average delivery company from point A to point...
I have been traveling with Intercars for three years, the flight Minsk - Warsaw, Minsk-Vilnius. Pleasant and polite drivers, modern buses, often arrange promotions!
I would like to leave a review about the work of Anastasia Intercars employee. I had several questions about tickets and carriers, and Anastasia answered everything quickly and promptly. Very professional!
The other day I used the services of this company and was very pleasantly surprised! I was traveling from Moscow to Kazan. At the beginning of the trip, I was worried that it would be hard to stay on the bus for a long time, but everything turned out to be completely wrong! Departure and arrival were on time. Thanks to the super comfortable seats, it was very easy to go to. There is wi-fi, USB sockets.The air conditioner was working all the time, the bus was not stuffy. I recommend it!)
The flight from Vilnius airport to Minsk, the plane was delayed, I was literally five minutes late for the bus, there is no connection with the driver, they do not pick up the phone at the indicated numbers on the ticket, as a result, the bus left right in front of my nose, which is why I lost half a day, since there were no seats on other buses. The service is of the "highest" level.
There are always comfortable buses, but an extreme incident with the replacement of a bus for a flight, which is why my (for my own convenience) purchased window seat was replaced with an aisle seat. Why didn't the tickets change to identical seats?
We ordered a bus for 05/23/2024 Minsk St. Petersburg, the bus was in faulty technical condition, drove extremely slowly, constantly stopped, eventually got stuck on the road, stood for 6 hours, waited for the bus. We were in a hurry for an important meeting, which we safely missed. I do not recommend the carrier, they do not check the technical condition of buses before shipping. The money was wasted.
The other day I was traveling on the Minsk - Moscow route. I contacted the office by phone, the managers helped in booking tickets, consulted on the necessary documents for boarding and crossing the border checkpoint. I would also like to note the comfort and convenience of the bus, the availability of Wi-fi, air conditioning, USB sockets! The driver was wearing a branded shirt and vest with a logo, sending and arriving on time! Polite and friendly staff! Also not a little important point is the permitted transportation of animals. In general, our family was satisfied with the trip.
The bus was 20 minutes late, Departure at 21.35 - arrived at 21.50 at Moskovskaya metro station. When the driver got off the bus, he asked in surprise: "why are there so many of you." And without looking at the passenger lists, he began to say that there were no more seats. We demanded to see us on the lists, called our full name and location.a place, but they refused us and did not look at the lists, saying that it was useless and there were no places anyway. They answered all our requests aggressively and rudely, refused to help solve this problem and said "What are we standing here at all, let's go" and slammed the door in front of us. We asked what we should do, and the answer was this... It's not our problem, call support, there are no places. Support did not respond, we asked for the management numbers - there was no response. As a result, there are 6 shocked situations left on the street, a person without further understanding what to do next. The support service did not respond. When the bus was leaving, it was clear that there were a couple of empty seats in the middle of the cabin. As a result, I couldn't go home when it was important for me to be in Minsk on the 30th. I demand a refund for the ticket, because I never got to my destination, given that the ticket was purchased 2 months in advance, and we were at the boarding point 20 minutes before the scheduled departure time.
I chose a route and bought a ticket from the company. Everything went more comfortably than I imagined. The most important thing that surprised me was that there was Wi-Fi and USB sockets! This is a big plus! The staff is friendly, no one was rude. Ticket prices are adequate. I was satisfied with everything!
Hi!I made a trip on 15/02/2024 22:45 flight Minsk -Moscow everything was delivered well without any problems!!I will continue to cooperate purely warmly!Alexander
I traveled several times on the Minsk-Vilnius-Minsk route. The bus is very comfortable and clean, there is a phone charger, this is very relevant today. The journey time passed quite unnoticed. And cheap tickets from this company.
Intercars does not dare to say any complaints about this transportation company. There are transportation tariffs for every taste and purse, there are economy and comfort and even business class. I recommend this carrier. There is one thing, but you cannot buy a ticket on the Intercars direct website using a European Bank (Swedbank) bank card.
I was traveling from Moscow to Minsk and back. The bus was clean both times on the route. The driver was polite and attentive, responding to requests to make the stove smaller or, conversely, to add more.
USB under each seat.
The seat belts are in excellent condition.
There are many stops on the route, I definitely recommend it!
There are no advantages.
Five passengers found themselves without seats, there are simply no such seat numbers!
The sockets were not working. The air conditioner was barely working. There are no toilets.Prague-Minsk trip. They were detained for 17 hours. We were warned in less than an hour!
I do not recommend it! Intercars.
I periodically use intercars services on the Warsaw - Minsk route. Buses are always comfortable, with working air conditioners. The drivers are polite.
I do not recommend it because of the large refund commission. We bought a ticket 14 days before the flight and returned it 1 day later (plans changed) The cancellation fee is 40% of the ticket price. And this is more than 10 days before departure. I DO NOT RECOMMEND IT.
I rode the bus of this company on the route Minsk-St. Petersburg. There were only pleasant impressions of the buses, super pleasant drivers and super cool managers
Just terrible conditions of transportation. The fact that the ticket was sold with the number of a seat that does not exist on the bus is nonsense compared to the fact that the bus is very cramped, it is not possible to sit. The driving distance is huge, and there is no toilet inside. We have to wait for stops. At bus stops, instead of resting and having a snack, everyone is fighting for the right to have time to go to the toilet. In short, the attitude towards people is bestial. Drivers are not in contact, they will find a frostbitten answer to any remark. Yes, and teach drivers to regulate the temperature in the cabin already! The cabin was hot to the point of fainting. We asked the driver to do something about it, he turned on the air conditioner. As a result, the stove smeared the legs to horror all the way, and cold air blew from above... I don't think that's what was intended there.
Conclusion: if possible, do not go by these buses!!! If not, and you have to go with them, get ready for discomfort.
I'll give you three stars for getting to your destination. Otherwise, it was a horror. The distance between the seats is scanty. And it's not that I'm tall. It's just really cramped in there. As a result, when you get off this bus, you feel like you've been crumpled up, badly shaken and thrown out.
We went with you at the end of 23, the children were sitting next to the driver and because of their age they were in the way.Thanks to the understanding driver who transferred on, the trip was long.He controlled the stops so that we wouldn't stay there. Thanks a lot
I express to Anna a huge, enormous thank you for your help! The day began with a phone call from a teenage daughter at night that she missed the bus to Warsaw, where she was supposed to board a bus on the Warsaw-Minsk route. It's night, not working time, but what is called hope dies last, I call, write wherever possible. Then, waiting for the start of working hours. And what was my pleasant surprise when Anna called at 9:00 and closed all questions and worries in a few minutes. Thanks to a sensitive approach, attentiveness, professionalism, it was possible to save money to purchase a ticket. I will always remember your kindness. I believe that it will come back to you a hundred times!
Excellent transport company!The buses are soft,comfortable, there is wi-fi, all the staff is friendly.We have been using only Intercars for more than 3 years now
Terrible service. I had to wait for the bus 2 hours late. The ticket was declared not valid. This is how the electronic ticket is all the data is all paid for what kind of rudeness is drivers. Only take money
I was traveling by bus from Poznan to Minsk. The month of December. It was cold, very cold outside. I came across Polish drivers who understood Russian very poorly. It wasn't much warmer on the bus than it was outside. At my request to turn on the heating, they smiled, turned it on for 10 minutes and that's it! Simply put, there was a dubak on the bus. Many rode in jackets. I think this is unacceptable , the cold season .
The Internet on the bus at the Polish border did not work at all!
When I asked why, they nodded their heads, like I don't understand anything and I don't know. Strange. Very. This is the first time I've encountered this.
And for dessert. The drivers were as slow as possible! We drove very slowly. I understand everything, safety first, but not to the same extent.
I was very upset and disappointed. Although I travel by bus all the time, but this turned out to be the most uncomfortable trip.
I do not recommend it!!
The company does not have a customer orientation!
There is no respect, but there is rudeness towards its passengers.
I had to face this carrier for the first time and was left completely disappointed. The flight was Minsk-St. Petersburg, the hell began already upon landing. At the same time, 3 buses arrived, more than 100 people gathered and no one knew which bus to get on, because nothing was indicated on the tickets. The girls boarding the bus were rude and drove people from one bus to another, because they could not adequately distribute all the passengers.
After 40 minutes of running around the buses, we went into the bus cabin where it was dirty, and the garbage was lying right on our passenger seats (((
Then, all the way to St. Petersburg, drivers starved passengers with cold.
In the cold of -25 degrees, they turned on the cold air. Both I and other passengers approached the drivers several times with a request to make it warmer, but our requests were ignored.
"Thanks" to such a trip, I am lying with a fever.
Take care of your nerves and health, do not contact this company!
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Show business's response
светлана н.
Level 7 Local Expert
February 7
Wonderful company! A good opportunity to go to Moscow. Convenient and always reliable! Thank you to the staff and drivers!
Good afternoon, we ordered 2 tickets for Bobruisk in this company, they offered a carrier that cooperates well with Intercars in Belarus and is one of the largest in Russia
We bought two tickets from St. Petersburg to Minsk on 07/06/2023, the fact that the seats could not be chosen was warned in advance, but the employee of Intercars assured me that I would definitely not be separated from the girl
We arrived at the train station in St. Petersburg and the most interesting thing began, one of the drivers began to demand money for luggage, (Intercars clarified the cost of luggage in advance, said it was included in the ticket price and clarified the sizes allowed for transportation, said not to worry, you don't have to pay for it), when the driver was shown tickets and items where it says, that the luggage for transportation goes without payment, he began to be rude that he would not be lucky anywhere
The cost of luggage in Russia was the same, in Belarusian it was different, in Belarusian currency it was different, luggage was paid for by everyone who bought tickets to Intercars (all such passengers were dissatisfied) the driver simply took money from the bus, did not fix it in any way, did not mark anywhere, there were no checks and cash desks even close, I just put it in my pocket with a smile
As for the trip itself, the drivers were either tired, or they were always like that, they were very rude to everyone when someone came up with requests, they could see all this sitting in the second row in front
Very often they were distracted by phones (not the navigator or the application of their schedule) , at night from one such situation, after he reached for the phone, ran over the lane , knocked down a rubber cone (side, column)
They often came up and asked to turn off the air conditioner at night, they didn't like such requests either
Then during the trip at night, something clogged in the fan on the roof, which created a loud and unpleasant sound of ultrasound or squeaking, many times passengers came up and asked to look, since it was impossible to sit with such a long sound (they also approached at the moment when the bus was at a stop or at the border ) the driver rudely replied that he did not know anything, could not do anything, fortunately, after 2.5 hours, the second driver woke up and was able to eliminate the ultrasound, and also very unsafe driving according to traffic rules
But first of all, I want one and the second company to get in touch about the issue of paying for luggage?! Did I have to pay? Why is there no receipt? Why is there no record of what was paid for the luggage? And why did the consultants, when selling tickets, please note that they asked this question themselves, did not warn about the payment and said that everything was included in the ticket price?
I will also contact the transport inspectorate and the tax service regarding the payment of baggage without documents
THE SUITCASE MATCHED THE SIZE CRITERIA AND WEIGHED 7.8kg.
There are also screenshots from the carrier , as Intercars replied to them , which was also untrue data
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We went from Minsk to Simferopol and back with the same company. These were the worst trips of all. To begin with, we sat down on the seats we bought with tickets, but it turned out that there were other fellow travelers to the same places, after a short conversation we were told that these places were not assigned to us and we had to change seats, wandering around the bus because everyone wants to sit in their place, and there were several such tickets. As a result, at the bus station in one of the cities, the family with flight tickets remained at the bus station, the driver said there were no more seats, return the tickets you should get a refund. Technical stops, cafes, canteens are planned in the same places for all buses. As a result, if your bus arrives third or fifth on the bill, as it was with us, then you are in line for the toilet somewhere 150th, and the drivers say you will not wait for anyone for 20 minutes, we hooted once without waiting for the passengers, we even persuaded the driver to stop and wait for them. At the same time, there are a huge number of empty cafes and canteens along the way. There should have been WiFi on the bus, but it worked for about an hour or two, they said there were a lot of connections. It's convenient that there are USB charging connectors and air conditioning, but 53 seats on the bus is too much, there's nowhere to put your feet, and as soon as you try to lean back, you lie down on your knees behind the person sitting. The route does not take into account queues at technical stops and canteens, so you can add from an hour to 2.5 hours to the arrival time, depending on where you get off or get on the route.
Positive:You're not going, you're going.
Minuses:the complete inconsistency of the services offered on the site with reality.
Flight Minsk -Anapa-Internet only in Belarus (for a moment I already have it through the mobile application), hot and cold water-no, toilet-no, TV -no!this is taking into account the driving time of 1.5 days!!!But the driver announced how much we were standing in the parking lot after how long we were leaving-it would be better to lose another flight in the Republic of Belarus.)))
Return flight:Anapa-Minsk
An excellent plot for the film-the day before (when a taxi to the bus station was already ordered), they sent an SMS about changing the boarding address at the railway station.The boarding time is at 10.05 am-the bus did not arrive -no one notified.We typed it ourselves-we moved it to 11:00 and you and the children are standing in the parking lot, where there is one bench for the entire station (or go through the post and find yourself in a large crowd of people with suitcases and children), a lot of negativity occurred that day in relation to this carrier.We were promised departure at 11.00 and at 13.00 and 15.00,16.30,18.00, and they said that the bus would arrive in 15 minutes, because it left (like it was repaired).And then...You just stopped answering the phone, you're calling from Russia.the cards are waiting for 20 minutes, and they lie again, you ask the head to call back (he went home, because it's okay for him that passengers (among them half of the children)stuck at the train station, where there is not even a place to sit down) -the call is not received.Somehow, the dispatcher gave the number of the driver, who stopped responding to us after 30 minutes (he reset the geolocation where he broke down -we took a taxi to look-there was no bus there).At 10.30 pm we went to spend the night at the railway station.Some passengers left for apartments.The dispatchers did not answer the calls, and at 23.00 an SMS came saying that the bus was waiting!
The sleepy drivers began to tell how tired they were and hadn't eaten or slept all day (-just professionals!Tired of the heat, sleepy children and a bus at night with tired drivers-the adventure continued for the parents, because fatigue was completely removed-everyone made sure that the driver did not fall asleep!
Next, the air conditioner went out with t32 °!,there is no water,the charging ports did not work, there is no Internet -just the level of international support and transportation!
And do you think someone called back and at least apologized- of course not!
I will definitely flinch at the sight of the INTERCARS bus, and the service....It is a shame that there are still such companies in our country that represent us at such a level on the international arena!
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sun_2001 н.
Level 2 Local Expert
February 11
We traveled with Intercars in early February to and from Warsaw. I liked everything. The bus is comfortable, there are sockets for phones, the drivers are polite and careful in driving.
Comrades, if you don't want to waste your nerves and time, then I strongly advise against this transportation company.
I outline the situation:
1. A ticket was purchased for November 3, 21:15 with a flight from St. Petersburg to Minsk. Everything is fine, it would seem that the weekend should go well, a full boarding of 60 people.
2. Suitable departure time. They announce to us that the flight is delayed, and it's worth going to the bus station building, which we did. It seemed that the delay is usually a matter, especially for international flights.
3. The information we receive during the hour of delay sounds like this: "Another hour and eat"; "There is no driver's license plate, nothing is known"; "They say that he broke down".
4. I would like to properly thank the employees of bus station No.2 St. Petersburg - they listened to all the comments from 60 people, knowing that they were not to blame for the mistake of a private carrier.
5. Thus, we waited at the bus station for 4.5 hours, where after finding the bus OURSELVES, we find out that it has not even been repaired during this time.
That is, we waited 4.5 hours just in vain, spoiled the weekend that was planned. It's good for us — Petersburgers, indeed, we just went home, but for Minsk residents who were forced to register hotels, stay out of touch, because they are not in their native country. It's disgusting.
By taxi, of course, we left at our own expense. The bus left only in the morning and took only 4 people out of 60 passengers.
To put it mildly, I do not recommend this transportation company. I strongly recommend saving your nerves by choosing another carrier.
There was a trip on 02/27.24 Minsk-Moscow and 09.03.24 Moscow-Minsk. There was no wifi in the territory of the Russian Federation.
People had difficulty connecting (who had a phone number) when traveling to Moscow... It was very unpleasant, because I couldn't notify my relatives that I was driving up. And, of course, there was excitement on their part, whether everything was okay, because there was no way to get in touch..
On the way back (to Minsk) there was no wifi at all..
I used the services of this company on the route Peter-Minsk
Pros: nice price
Minuses:
- I was "lucky" to get on a bus with a roof leaking in the rain, the morning cold shower was not very pleasant
-the places you choose when buying do not correspond to reality, besides, in the middle of the way they can abruptly transfer to another bus without saving space, for joint trips and trips with children it can become a serious problem
- on the way back, for some reason, the driver demanded to pay extra money for baggage transportation, despite the fact that I only put a small suitcase with clothes in the luggage, I have been traveling this route for many years and this was the first time I met this
-buses are often delayed, so prepare to wait an extra hour or two at the train station
Bottom line: I do not recommend this carrier, if you do not want to spoil the impression of your trip, competitors have much better service and conditions than intercars
The drivers are polite, the buses are clean. The possibility of online booking and rescheduling the date / time of departure.
There is a big minus: I did not meet any of the declared USB sockets on 3 trips in working condition, all ports are "broken".
I went from Kazan to Moscow, good service, comfortable buses, comfortable seats, a spacious interior, my feet do not rest on the front seats.
The cabin has a climate, Wi-Fi, which is very convenient! They're going on schedule! I advise you!