Intercars Evropa
883 reviews
July 28, 2023
I was traveling with children aged 8 and 12 from Minsk to St. Petersburg. I regretted taking the bus. During the submission, we learned that the bus had been replaced for us, the seats were in disarray. We agreed with the passengers, sat down almost next to each other. The toilet was not working! The seat is not fixed on the seat, it moves out. It's so cold in the bus cabin that it even cramps your toes!
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3
October 7, 2024
Convenient schedule, comfortable buses👍
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May 14, 2024
We regularly buy tickets here for short and not only vacations. Convenient ticket purchase process. An acceptable price is not only for the promotion, safety and punctuality. This is the company that I recommend my friends to use.
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1
May 10, 2023
A disgusting company, if you don't want to waste time and money, I don't recommend using their services
We bought tickets from St. Petersburg to Minsk with departure at 21:15.
The first thing that we noticed was the lack of Russian numbers to contact the carrier. Only Belarusian numbers were indicated on the ticket. We had to ask a person from Belarus to get through to the carrier and clarify whether it was possible to land at the Moskovskaya metro station. The carrier announced that passengers will board at Moskovskaya metro station at 21:23. (Address Moskovsky Prospekt 197)We arrived at the place at 21:00. Starting at 21:30, a person from Belarus tried to call the carrier. At 21:47, a bus flew past the Moskovskaya metro station at full speed - as we managed to notice - Ours. We ran after him for 600 meters, actively attracting attention, but he did not stop. I managed to get through to them only at 21:50. During the short trial, it turned out to find out the Russian driver's license plate. When we contacted him and tried to find out where he was, the young man said that they had already left. We tried in every possible way to find out why they did not make a stop, to which it was said: "You were not at the place." They began to clarify the place of landing - nothing concrete could be achieved from the driver. I tell him the exact location - he makes incoherent excuses. We offer to turn around - again excuses, they say, the moose broke the glass, and we will not turn around because of this. We called the dispatcher and they replied that we could take a taxi at our own expense and follow the bus 150 kilometers at our own expense... and they would allegedly be waiting for us at the gas station. There are a lot of gas stations along the highway, they tried to find out the address, asked to reset the coordinates - and again some kind of porridge in response, instead of a normal answer. Money and time are lost , you can 't call anyone - it 's impossible to achieve any sense
Complete lack of professionalism and simply unacceptable attitude towards customers
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1
April 8, 2024
The company is super, comfortable buses, courteous staff, good service!
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1
October 28, 2023
On Tuesday we were traveling on the Minsk-Prague route, there are no complaints, we arrived without delay,Wi-Fi just helped out, and especially the charging for the phone,my phone was discharged, although we were able to charge normally on the bus :)
The bus is very comfortable and ticket prices are affordable.
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2
October 5, 2024
very inconvenient buses. the location of the seats does not match what is on the website
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March 15, 2024
We drove on March 14 at 9.00 from Minsk. The driver, while waiting at the border, arranged a shower stall, 26 degrees in the cabin. Apparently, he did not turn on the ventilation to save fuel.
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2
October 13, 2023
Cheboksary-Nizhny Novgorod flight has not arrived for the 2nd time, I strongly advise against it, the operators are as responsive as my father said to take and flog!!! I called to ask why there has been no bus for 2 hours - wait, everything was lost for 15 minutes and silence 🤷♂️ RE-JUST PICK UP THE PHONE AND SILENCE!!! as they say, THE BEST SHARAGINA OF the CANTOR❗️❗️❗️
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2
November 9, 2023
The company organizes scheduled transportation as its own transport as well as contractors. I liked everything. Nice drivers. Bus comfortable
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3
May 7, 2024
The bus is great. Drivers smoke one by one (every 15-20 minutes !!!), the cold is incredible on the bus. It blows, pulls from all the cracks, but he doesn't get high.
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2
July 23, 2023
IF IT WERE POSSIBLE TO PUT A MINUS, I WOULD POST!!!
We were traveling Minsk-Peter and Peter-Minsk, the bus arrived in two directions 2 hours later than the stated time. I missed the train because of them. Parking is not organized, it just stands for 30 minutes and no one goes anywhere.
The seats do not correspond to the purchased tickets, they were generally sitting on the other side in two directions. The cabin is hot during the day, very cold at night.
THE MOST TERRIBLE TRIP!!!
PEOPLE, I DON'T RECOMMEND IT.
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5
February 21, 2024
I was pleasantly surprised by the service of the call center, they provided me with full information and called me back to clarify the details.
I intend to continue using the services.
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2
August 23, 2023
A big minus was noticed when sending the bus, the reconciliation of passengers was carried out by the drivers, and not by a representative of the company, which in turn makes both of them nervous. Two buses were served at the same place and time, I think this is abnormal. Accordingly, all the people surrounded this driver trying to get the truth. So, take care of the leaders of them in the night in a hurry, and tired passengers rushed at them from waiting!
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2
February 9, 2024
I traveled repeatedly with the Intercars company. Comfortable buses, polite drivers, pleasant prices. I'll go again.
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1
June 5, 2023
We purchased tickets from Kursk to Minsk for a disabled grandmother and a 7-year-old child on 06/04/2023. We paid in full. We waited for the bus for three hours. The bus was canceled and no one reported anything, phones and representatives on the website were not available. It would be possible to inform in advance about the cancellation of the bus, given that now is the age of information technology!!! The result is lost time and money!!! Terrible attitude towards customers!!! The dispatchers only say one thing, wait and wait for half an hour, and as a result, complete silence on the part of the dispatchers!!! It's just terrible nowadays, with this attitude.
Vityazevo -Kursk- Minsk bus, departure 06/04/2023 at 6.20.
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3
February 20, 2023
I would like to express my deep gratitude to the bus drivers Oleg and Alexander.
Warsaw- Minsk
AX 8380-5
There was a flight today at 8.45
They are very polite, friendly, cultured, ready to answer all questions and help in everything.
Tell them thank you very much)))
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3
June 5, 2024
I went from Minsk to Berlin, everything was super, a comfortable bus, we passed the border quickly.
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February 27, 2023
I am writing a review to warn potential passengers about what awaits them on the trip. There are a lot of letters, but it's definitely worth reading!
To begin with, be prepared for the fact that the places that you choose on the site and those that will turn out to be in life are absolutely not true. There are only one such reviews! I used to travel on the Minsk-Moscow flight very often and in 80% of cases there was a discrepancy.
Now I want to get answers to my questions. Why do you withhold from 50 to 100% of the cost when returning tickets, but you do not consider it necessary to inform me that the bus will be replaced with another one and a wreck with other seats awaits me, without a toilet and without wi-fi? And????
Why should I sit at the end of the bus with a drinking group instead of my seat?
Why do you allow people to join the flight who are drunk to the point that they can't stand on their feet and they drink for the next 4 hours until I threaten the driver with the police if they don't calm down? Yes, the driver made a remark to them, but why are they not dropped off IMMEDIATELY in case of conflict? Why should everyone put up with their stink, mats, snot, saliva, cough, bottles rolling around the cabin for 10 hours and wait for them to start throwing up on their neighbors, huh?
Why don't you check people for any tuberculosis databases with these drunks, obviously not sick with SARS, cough for 10 hours at all people spitting out parts of their lungs, practically puking in the cabin, huh?
Why do I and the other 46 people have to put up with this?
Just a disgusting attitude towards customers!
The phrase of the support service "buses are changed at the last moment" and then: "at least a week is known about the replacement of the bus" - so they are generally touching)) they lie several times in one minute..
Conclusion: if you want whole nerves, avoid this group!
P.S. If my review saves at least one person, then I already wrote it for a reason!
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4
December 21, 2022
I would like to thank the Intercars team for their help and understanding. Many thanks also to the driver Yuri Fedorovich. 19.12 I was traveling from Warsaw to Minsk. I missed the bus. The Intercars team did not leave me in trouble and promptly answered all my questions, sincerely worried and coordinated along the route. I caught up with her in a taxi. We called the drivers and they picked me up at the nearest parking lot. Guys, thank you so much for your work! You can be relied upon! I will always ride with you.
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February 13, 2023
The most substandard carrier. We drove on 21.01. 2023. There is no Internet at all on the bus or its use is denied. Drivers have no subordination - when they meet at the entrance to the bus cabin at the sight of a pizza in a box, they do not hesitate to say that they also love pizza, especially "Fox"). The toilet in the salon is not working. Tea, coffee, and microwave are not available at the request. At a short stop at Modlin airport - although the second driver himself smoked a cigarette, he directly refuses. The reason is that there is no stopping for a smoke break right now. They communicate very brazenly. They were in such a hurry that they did not make more than one prescribed sanitary stop at night after passing the border all the way to Warsaw, although they were ahead of schedule by as much as 2 hours (arrival at the final destination of Warsaw according to the schedule was at 22.00) as a result, they quickly dropped off at 20.00 and quickly left. That's the whole service). As a result, it is better to choose another one, even if it is a little more expensive than the carrier.
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9
January 28
Norm, well, they don't want to work there, like, buy electronic tickets
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2
July 15, 2024
Quick feedback from the manager and answers to all questions. Convenient location
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2
October 19, 2023
I used the services of this service, Moscow-Minsk and back. I liked everything, comfortable buses, Wi-Fi, charging connectors, reasonable ticket prices, polite staff, price and quality suit me. Thank you for a comfortable trip
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2
August 21, 2022
Krakow-Minsk trip, we went in autumn 2021. We recently traveled with another carrier and now we have something to compare it with.
Pros: The drivers are experienced, the bus is comfortable. We got there well.
Cons: The organization of the trip itself - we spent a lot of nerves and got there only thanks to luck! Otherwise, I would have to pay for a night at the hotel and leave a day later, and to hell with all the plans.
We were traveling along the route for the first time and did not know that this was not a direct flight, it was not said on the website or maybe it was in super small print somewhere. After paying for the tickets, tickets for two flights were sent to the post office and it turned out that this was a FlixBus connecting flight to Warsaw, and their bus from Warsaw. Well ok.
We bought tickets for FlixBus from Krakow to Warsaw from the terminal station on the edge of the city, although the bus then arrived at the main bus station, we could have clarified where it is more convenient to leave. The bus was traveling from Zakopane and was late for Krakow, we might not catch the next flight from Warsaw. To this, the dispatcher suggested rescheduling the trip to another day - yes, this is an ideal option when you have planned a trip and have been standing with suitcases for an hour on the other side of the city, at an ordinary bus stop in bad weather! They also said that if we don't make it to the connecting flight, then this is our problem, there can be no question of any compensation. The maximum we managed to get is that they will warn the drivers and they will wait for us for 5 minutes. But this was not passed on to the drivers! When we arrived at the station, we saw that the bus was already leaving and at night, we ran after it while it was standing at the traffic light. In the dark, while running through the grass, I caught my foot and fell, severely skinned my arms and legs in blood, tore my jeans.
Just because of the organization and the attitude towards customers, I will no longer use the services of this company, it's not worth it.
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August 13, 2023
We traveled by flight Moscow-Minsk. We were satisfied with the quality of service - WiFi, polite drivers, a clean bus. Didn't notice how we got there (we were driving at night)
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2
January 19
Reasonable prices, not customer-oriented.
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August 30, 2023
Good service and a normal price list on the flight Moscow-Minsk. Stops in normal places for a break. I liked everything. Thank you intercars
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August 26, 2024
Everything was clear that year. This year we left Anapa and were shocked by the bus, there was no USB under the seat, there was 1 tee at the beginning of the bus for 50 people 🤣 the seats reclined only 5-10 cm
You pay almost 100 bucks for 1 ticket, but they can't provide a good bus. But to Warsaw, please, where tickets are half the price
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December 20, 2023
The bus is clean, the WiFi in the territory of the Republic of Belarus worked fine, registration by phone number. It was possible to charge the phone, but not for everyone, our USB input was broken! There is no toilet
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June 7, 2023
Prompt and high-quality support for operators on all issues, regardless of their complexity! And special thanks to Anastasia's operator for solving my unpleasant problem in the shortest possible time!
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2
October 28, 2024
Disgusting rude drivers. No one needs shouting and swearing.
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1
January 5
They charge 300 rubles for a ticket and the toilet does not work on the bus.
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May 4, 2023
Very good bus, clean, comfortable, plenty of legroom. There are no complaints. But...for the first time I came across the fact that the driver determines which doors passengers enter through, and in a categorical form. When there are 15-20 people on the bus, it's still a stretch, but you can understand it. But when fully loaded, this is nonsense!!!
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2
July 21, 2023
20.07.2023
Minsk-Moscow
Departure time is 22:50
I paid for a reclining seat. And we were redirected to some other bus. Where my seat was no longer on the left, but on the right near the entrance, where the backrest does not recline. The Wi-Fi is not working. Also, okay. But to go with the air conditioner turned off in the heat of a bus filled with people? It's not ok!
Please review the order of service in the bus cabin!
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2
November 9, 2023
I recently traveled from Moscow to Minsk and back, I booked tickets on the website in advance. Preference was given to Intercars based on a large selection of flights in any direction and there was a discount on the promotion. The whole process of ticket registration did not take much time, I bought it without any delay. Also, the support service is in touch for any questions. The bus was on schedule, left and arrived on time. In the bus itself, everything is also decent - cleanliness, charging sockets, comfortable seats, air conditioning, the driver is responsible, drove smoothly. The time on the road flew by unnoticed, I am satisfied.
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3
November 19, 2024
I wish there were more flights, not one at 4 a.m.
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April 18, 2024
I really enjoyed the trip with this carrier, I had a quiet time on the road. And I will continue to use the services.
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1
March 4, 2023
A good carrier. Departure and arrival according to the plan. The staff is polite and good-natured. And you can also easily exchange a ticket if the date of the trip has changed. The prices are affordable. I will continue to use Intercars services.
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4
May 9, 2023
Disgusting. I bought a bus ticket at a convenient time. Almost a month later, I was informed about the cancellation of the flight and offered a choice: a refund or the next flight 7 hours later. I could have taken another bus, but by that time all the tickets for it have already been sold out. As a result, I lose time from my vacation. They didn't apologize! They did not offer an adequate alternative. I also have to fill out a refund application for them. It's a lot of inconvenience and a ruined vacation.
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March 15, 2023
I went with them several times. This time it was necessary to mark Tax Free. I bought a ticket through the mobile app. There is no information in the application that this cantor fundamentally does not allow you to mark Tax free at the border, bought a ticket at the office, too, no one warns. I was traveling on March 14, Warsaw-Minsk, bus AH 5407-5, the bus was not late, I was the first at passport control, the goods were in my hands, but the driver with a sense of the owner of life refused to give a technical passport to Polish customs, Tax Free is not celebrated without it. There was plenty of time, after I left passport control, the bus stood for another half hour. I lost 200 bucks. Run away from this sharashkin office, they don't care about the passengers!!!
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October 31, 2023
I often use the Intercarsa service, since by the nature of my activity I have to ride between cities. I buy tickets in advance through the website, it is very simple and convenient, it also saves me a lot of time. There were no problems during the trips, buses depart and arrive on schedule, the salons are clean, the seats are comfortable, it's warm in winter, air conditioning in summer. Everything suits me, I drive comfortably.
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July 7, 2023
Returned 01/07/2023 Warsaw - Brest
Departure from Warsaw is indicated on the ticket at 13:40
The bus did not arrive at the specified time
The carrier's contact phone number in the ticket was not answered.
At 14:00, I contacted Intercars support (via chat)
Support did not have any information about bus delays and could not tell anything intelligible about the departure time for 4 hours.
As a result, the bus left Warsaw at 17:40, but the support did not have any information
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May 1, 2023
the bus stopped at a bus stop. the driver did not say anything about the fact that you do NOT need to leave the bus. Accordingly, I went out and went to the toilet, I come in, but there is no bus. Okay, thanks for coming back for me.
But it was superfluous to sit and say that I was a dol**** and other words)
The driver drove hard all the way, it is impossible to ride with such
Moscow - Kazan. 15.00, April 30th. Please take action
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5
June 24, 2023
I used the service of this carrier on 06/24/2023 on the route Minsk-St. Petersburg, the air conditioner does not work on the bus, it is very difficult to breathe. In addition, the lighting above the seat does not work. The driver did not provide information about the stops and the time of these stops! The route that is fixed on the front side of the bus does not correspond to reality. The trip is just hell!
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January 8, 2023
The service is at an extremely low level. I only found out that you will not be put on the bus if you are not a citizen of Belarus or Ukraine when boarding. The result is a seventeen-degree frost on the street and a hard, rude and uncultured refusal of an Intercars employee : "I'm not putting you on the bus, period." Why did you, deeply disrespected Intercars, decide that Poland does not allow foreign citizens into its territory? As a result, the trip was disrupted, the Warsaw-Chisinau tickets were missing, and all because the Intercass employees decided to act on their own. The hotline in the person of Anastasia listened to my complaints, said nervously, "the money for the Minsk-Warsaw ticket will be returned to you," which I strongly doubt. By the way, nowhere in the ticket or in the rules of boarding the bus is there information that foreign citizens do not have a place on Intercars buses. Conclusion - ask them personally three times. In general, this carrier assumes responsibility to take you to the place you want and do not buy tickets for their flights online. To say that I am very disappointed is to say nothing!!!
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January 9, 2023
Good evening! On 9.01.23, I contacted the call center to book Warsaw - Minsk tickets for myself and my wheelchair-bound child. I warned the operator that we had two suitcases and a wheelchair with us (the wheelchair folds), to which the operator replied that 20 rubles should be paid for the wheelchair, since it has oversized dimensions. After I explained that my child cannot move without her and a wheelchair, in our case, does not apply to luggage, the operator explained that these are company rules.
I really want to hear your comments and explanations.
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5
September 23, 2022
I always go with this company! Very nice drivers and girl managers :) cheap tickets, buses are comfortable and clean, which is very pleasing. I highly recommend you as a carrier, with whom you will arrive without incident!
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October 17, 2022
We should have used it, but it didn't work out.
Our route was very difficult. We had to get from London to Moscow. To do this, we chose the route: London-Vilnius (air), Vilnius-Minsk (bus company "Mintrans") and Minsk-Moscow Salarievo (bus company "Intercars"). The trip took place on 09/10/2022.
We arrived in Vilyunius at 13:00 and at 16:00 we had a route to Minsk. We were supposed to arrive there at 20:00, but we were very late due to repairs on the road, which led to a long queue at the border with Belarus, and eventually arrived at 22:50. The next route (Minsk- Moscow Salarievo) was supposed to take place at 22-45, but we realized that we did not have time for literally 5 minutes and called the driver of the next bus to stay, because we were already approaching the bus station. But the driver was relentless and went on principle (the girl on our bus asked her mother, who met her at the bus station, to delay our trail. the bus, but the driver was relentless and also tried to resell our seats). When we entered the bus station, our next bus was leaving. We managed to jump out and run after him, but it was useless, the driver did not stop. I understand that if we had been 15 minutes late it would not have been so insulting, but we knew that we were already approaching and asked very much, where is the human factor? It was good to have a bus at 23-00 (Ecolines comp, the last one, and fortunately there were empty seats there. But, by some miracle, we had to manage to withdraw money from a foreign card, change it to white rubles and pay the driver, because the cash register was no longer working. And this route was already to another point in Moscow, which was very inconvenient for us.
Intercars is a terrible company that does not care about the customer, but it is more important to resell the seats of a late passenger. I don't want to blame all the drivers, but the driver of that Minsk-Moscow Salarievo route on 09/10/22 at 22-45, you have no compassion and empathy, you abandoned people in a foreign country at night, I wish you would also find yourself in such a situation someday!
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March 3, 2023
There is really Internet and sockets on the bus. And the attitude towards passengers as cattle, they were fed with fairy tales that a pipe was being transported from the other end of Minsk to fix the bus. The bus was supposed to leave at 19.30, as a result, they left only at 22.10, there was also no communication with passengers. Upon arrival, the driver began to be rude to customers and say that they were very stupid and could not find a bus. If in short about the service, it is better to pay extra and go to someone else
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