I thought for a long time before making an assessment. The hotel itself is very pleasant, new, good swimming pool, sauna, gym, close to the sea, its own beach with umbrellas and sun loungers, good food. But the service, the linen was changed on the penultimate day out of 12, the towels were changed only when asked at the reception and then not immediately, but after a day or two. It is also unclear on what principle they brought the paper, we bought it ourselves. In general, I liked everything except the service itself. We're not picky, we've been through it.
The hotel is declared by the tour operator "Alean" as a 4*. But in fact, the hotel does not even provide basic services: it does not give away the paid breakfast at early check-out. Although even in 3* there is no problem with this.
And early departure is due to the Alean tour operator, which, in order to save money, takes everyone to the airport by one transfer: some 5 hours before departure, some 7, and some 10 hours before departure.
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Наталия Иванова
Level 5 Local Expert
August 8, 2023
A very nice hotel. The buffet is varied. The range of dishes is huge. The rooms are clean and cozy. There is nothing in the hotels except the buffet, no animation. No entertainment. It is located in a quiet village. That's why it's expensive.
Convenient location and beautiful territory. The pool and sauna are available for a fee. Food:there is a choice of dishes, but it is not tasty and monotonous. I'm vacationing with two granddaughters, 5 and 7 years old. The children were not allowed to take fruit out of the restaurant at lunch. It's a shock to me.
We rested from 17.09.21 to 25.09.21.Well, what can I say, the hotel itself is excellent, new and beautiful in the village of Alakhadzy stands out for its modern look.The room was given on the 3rd floor of the main building with a side sea view, the room is equipped with everything you need for relaxation: 4 towels per person, a bathrobe (although without a belt))) toiletries (I do not know how often they replenish, we used our own funds), a kettle, a tea set (cups, spoons, etc.), there is also a refrigerator in the room.The food is quite decent.Leisure (this is the main disadvantage) is missing! If you are not lucky with the weather, you will miss it! There are no places for entertainment in the vicinity, you need to go to Gagry or Pitsunda. From the hotel there is a shuttle to Gagry daily 200 rubles per person (schedule at the reception). Walking around the neighborhood, we met free-moving pigs and this is the norm! Get ready to share the beach with cows and stray dogs.
The room was a suite, normal for these places. The food is monotonous, for breakfast, lunch and dinner almost everything is the same, there is no difference when it came. The choice is small. There is no service. There were three days, only the garbage was taken out and swept in the rooms. The beds were not touched and the towels were not touched either. The Internet is weak. At night, they scream under the windows, sing karaoke and drive cars, there was a view of the sea. In short, they have 4 stars written, probably a maximum of 3 with a minus, but this is because of the service and the small territory, you can say no. And the hotel itself, the rooms are normal.
The food is tasteless, the service is imposing. When contacting the reception, the requirements are met. Heated swimming pool. The entrance to the sea is steep, small pebbles, you have to get used to it. The territory is small, absolutely. A hood and compressor are humming under the balcony, something is being built. Cleaning is not cleaning, they just wave a dry cloth and run. The water is smelly, the chlorine is solid, but it has always been there. The room has a kettle, a refrigerator, and 0.5 liters of water are brought to the face. The TV is 32 inches tall. fed. channels, somewhere 10 - 15. Location, across the street access to the beach. There is a pharmacy next to the hotel, a little further there is a shop, water, cigarettes, well, there are no problems with small things. For smokers, local and Armenian cigarettes are not expensive. Chacha for bottling- to get poisoned without any problems. Rotovirus for the weak immune system-100%. I'm sorry that everything is in one pile, I'm trying to summarize all the nuances. To the location, the distance from the highway is 4km. Without their own transport, they are cut off from the rest of Abkhazia, there are minibuses. We rested out of season, there were almost no minibuses. Taxi to Gagra 700 minimum. There are also features of climatic conditions. The village is far from the mountains, on seven winds. Somewhere on October 11, everything was removed from the beach. Cows are walking along the beach, dogs are running. I will conclude with this.
Nice hotel, friendly girls at the reception, the sea is nearby. The village itself is of course boring and dirty. It's a long way to the highway. A bus to Gagra, Pitsunda and New Athos stops near the store. The schedule is on the store. The hotel has an open roof with chairs. You can watch the sunset. Sun beds and umbrellas are free of charge. The sauna was not working. There is a gym. Animators work well, but it depends on which ones you get into. The food is normal, of course, by the end of the rest I got a little tired, but no one was hungry. Good baking. Everything is on the level.
Oooh, my pet! For 5 or 6 years, since the opening, we have been riding there from year to year. Everything was on top! Especially the beach, which is just a step away from the hotel. Clean, clear water, cleaner than the sea I have never met! A couple of years ago, the owners changed, the food became worse! And in 2021, I don't know for what reason, all the residents of this village, including this hotel, just threw up and shit themselves! They sinned against tap water, but they didn't drink it. In the hotel, someone vomited between the 2nd and 3rd Floor on the stairs, 2 times only I came up and asked to be cleaned, besides me they also asked, but the reaction was strange, maybe the lot was pulled, who would clean up the vomit! In short, the stairs were washed after 20-30 minutes! In general, the negative remained, I do not know what desire there will be in the summer, but so far it has disappeared to go there again! And in general, of course, the previous years left amazing indelible impressions!
A week ago, we pulled out of there. According to the stars, not 4, but a strong three, rather by European standards. But in general, I really enjoyed being here. Nice territory, polite staff. I would also like to diversify the buffet menu. But there was a lot of food.
Its own beach next to the hotel, sun beds and umbrellas are included in the price. There is Wi-Fi, and no power outages occurred during our stay.
We were here in the summer of 2021. The hotel needs a good professional manager. There is a lack of qualification of the staff. They try, but they are not trained in the hotel business. Especially the waiters. For example: we were cursed by the cleaner on the way to the canteen, because we walked down the corridor where she washed the floors. And this is the only corridor to the hotel restaurant :) draw conclusions.
The beach is private, clean, pebbles. There are hotel bars near the beach. But to get to the beach, you need to cross the road, and sometimes horsemen rush there. There are not enough hookahs in the bar. There is not much to do outside the hotel . It's the best thing for a seal vacation. If you do not expect anything from the service in Abkhazia, then it will go with a beer :)
The last day of departure spoiled my opinion of the hotel. Everything seems to be fine, and the service, and the cleaning, and the food. The sea is nearby, the water in the pool is warm. Upon departure, it turned out that neither lunch nor dinner were allowed anymore. Although the day is paid for. The plane is late at night. I have to go to their bar and have lunch at draconian prices. They don't let you take anything out of the restaurant either, you can't even take fruit to the children. These are two, well, very big disadvantages of the hotel, I think so.
I didn't even think that Yandex would ask for a review)))) just a gorgeous and decent place💥five days of staying at the hotel, it seemed like one day, everything is delicious, comfortable, cozy, beautiful. The coolest place in Abkhazia is not the first year in Abkhazia, and most importantly its own beach and awesome sea, I recommend it to everyone, everyone, everyone
We liked everything, the main sea is within walking distance. The food is good. The rooms were cleaned daily. The territory of the hotel is cozy and clean. The staff is helpful.
We were (if my memory serves me right) in 2018 - everything is very much for Abkhazia. The rooms are excellent, there are two buildings - the main one (where the dining room, accommodation service, swimming pool and recreation area), there is more noise, traffic, and the second one is located nearby, but there are only rooms and parking, but quieter for living. The food is very good, three meals a day. The food is all cooked at home, no semi-finished products. The beach is nearby.
Today is June 9th, 2022. We arrived with children (5 and 8 years old) at this hotel for the first time. They settled us right away, even though they arrived at 12. The girls at the reception are friendly. The room is spacious and clean. If there are not enough towels or bathrobes with slippers, you just need to ask the maid. Everything is cleaned, if something is missing, just ask. The sea is a little cold, but the eldest swims with pleasure! The younger one prefers to swim in the on-site pool. It's heated. There are no piles of stray dogs on the beach. A couple run around and if you don't pay attention to them, they leave. Cows don't herd there either, as described. The food is very tasty and varied. Four types of side dish, 3-4 types of meat and fish. There are always vegetables, both fresh and stewed. There are two types of soup. Sweets. All staff are friendly and helpful. We really like it! Have a good rest! I recommend it!
Everything is more or less tolerable, but I got into a barbecue in the dining room. The sea is clean, the beaches are poorly equipped. The infrastructure requires a lot of money, but the cars are not bad)) you can immediately see where the money goes. The drivers are dashing, even too much. Nature, fire.
We rested during the period of 29.08.23- 10.09.23. We liked the hotel, it will go for Abkhazia, the only minus is the restaurant on the beach "Pecan" , it stank terribly on the summer veranda, it was impossible to sit there, we nicknamed it not Pecan, but Pukan😂😂
We had a rest at the end of August 2022 with my wife and a small child. We arrived at the hotel at night, at the beginning of 4 a.m. A sleepy girl did not immediately meet us at the reception, we were immediately checked into room 324 with a view of the pool and the sea. There are 2 conduits on the balcony, one for the room, the other for the corridor, which is constantly working, there is a lot of noise from it, keep in mind. At least 2 bottles of drinking water were required upon check-in, it was not in the room. At the reception at night they said that they could not help in any way, and there was no way to sell and they did not have it available. In fact, they just forgot to leave the water, which upset us, due to the fact that we were with a small child after a long journey. The bathroom was poorly cleaned, but after we said that we needed to fix everything, we quickly corrected ourselves, the maid came and cleaned everything. A strong unpleasant sewer smell was periodically coming from the bathtub. There were a lot of vacationers at the hotel, because of this, the Wi-Fi in the room worked normally only at night, during the day the Wi-Fi was available only at the reception and then intermittently. In fact, there is no declared Wi-Fi. Nutrition: there is no variety, the food is mostly cold and monotonous, the dishes are not signed, the coffee machine started working by the end of the rest, where a huge queue was forming. The staff is mostly sleepy, somewhat frozen, and goes towards them without hunting. The sea is gorgeous, I left the hotel and immediately the sea. Be sure to bring coral slippers with you. Its own beach is well equipped, there is a toilet, showers, a bar, sun beds and umbrellas. There is no restaurant on site, which was somewhat frustrating. Prices of services, food and drinks at the St. Petersburg-Moscow level. In general, there is nothing else to do in the village of Alakhadzy except the sea and the beach. At the end of the vacation, my wife picked up an intestinal infection, as it turned out, there are a lot of them in the hotel, this indicates that the epidnorms are not being observed. The hotel is certainly not 4 stars. Maximum 3. I think we will not return to this hotel anymore. To Abkhazia, of course, yes, only for the sake of nature and the sea.
We stayed at this hotel from July 28 to August 8, 2022 and, after seeing the negative reviews, we were very surprised: it felt like we were reading reviews about a completely different hotel. We liked the rest at the hotel, except for minor flaws that did not interfere with the rest.
The room was on the 6th floor with a beautiful view of the sea (624). They settled right away. The room was equipped with everything necessary for relaxation, including slippers, bathrobes, a safe and a tea set. The furniture in the room is new. Cleaning was carried out daily, towels and bed linen were changed every three days, which is immediately warned upon check-in. Bottled water and toiletries are replenished daily.
The stated meals at the hotel are full board (3 meals a day), which is indicated on the website of the hotel and tour operators. There is no question of any All Inclusive, as some write. The food is not particularly refined and varied (the food is all cold, except for the first courses), but, nevertheless, you can always find something for yourself.
The hotel has its own beach with plenty of sun beds, but there may not be places under umbrellas after 9 a.m. Many vacationers take out sun beds right to the water's edge. The beach is wide and clean. There have never been cows on the beach of the hotel. I would also like to note a very clean beach toilet, which is rare.
During the entire vacation period, the entire hotel staff was polite and competent. I would like to mention the entire restaurant team. Dishes were taken out from the tables instantly, there was no shortage of free tables, dishes and appliances despite the peak season.
The reception has its own tour desk with a very pleasant employee Natalia and affordable prices for a variety of sightseeing programs.
Not without drawbacks:
- very weak Internet in the rooms, more or less works only in the lobby.
- in some rooms, the external unit of the staircase air conditioner is installed on the balcony of the room and is constantly working.
- rotavirus is rampant all along the coast, but some people mistake it for food poisoning at the hotel.
Great family vacation. Home cooking, smart maid Diana (room 508): everything is neat, clean, on time. The wedding anniversary was celebrated wonderfully. We recommend it.
Great hotel. Your own beach, sun beds. When there was no electric power in the entire village of Alakhadzy, the generators worked with a bang. Excellent food, buffet. Swimming pool, sauna, gym. Animators, evening programs. Fish are perfectly caught right from the beach.
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Олег Сурмятов
Level 6 Local Expert
July 31, 2024
I liked the hotel itself! But there is a caveat. The cafe that is on the beach on behalf of the hotel is a horror. The menu is just awful. The service is even worse. As a result, we went to another cafe a little further towards Petsunda. I advise you to change the chef in the cafe and the administrator.
The hotel is an excellent first line, beautiful views from the rooms. Good food with a playground , heated swimming pool , sauna to keep warm. There is no restaurant at the hotel (not tasty) . The service is generally good. Shops and souvenir stalls with affordable prices are within walking distance (without crazy food like in Sochi and other resort cities of Russia).
We didn't have time to try the food: we couldn't check in because the system wasn't working, and it failed when the lights went out due to heavy rains.
It seemed to be clean.
The location is very convenient to the sea, the beach is good.
The territory is not that big, but there is a swimming pool
The reception staff was friendly
Nice hotel. I recommend. The beach is nearby. There are free sun beds on it. But the beach is a small stone. And I was not pleased. There is a swimming pool. It's right under the windows. The food is delicious. They even give you wine... It's in jars. There are both yoghurts and kefir in the jugs.. We must be prepared for the underdeveloped infrastructure of ABKHAZIA. the lights are constantly turned off, as a result, both water and wi-fi. Nature is magnificent.
I had a family vacation from July 2 to July 8, 2022. Very pretty, Turkey is a holiday. The best vacation, great experiences. The food is wonderful. They didn't get sick, they didn't get poisoned. Everything is at the highest level. I really liked everything!!!
Gorgeous sea view. A good place for a relaxing family holiday. A spacious beach is 30 meters from the hotel. A restaurant with home cooking.
One of the disadvantages is the weak Wi-Fi in the hotel. I advise you to take a local SIM card. The staff is not fully prepared to fully fill the hotel)). There are many local cafes and shops within walking distance.
Nice hotel. Clean , all-inclusive meals, swimming pool, 20 steps to the sea, sun beds and umbrellas for free. The rooms are clean and nice. Minus- boring kapets))) a week for maxims to be there. There were no animators in 2019. There is one street nearby, like a market, we walked there every day. We went for a walk separately to Gagra , in principle everything is accessible , there are all cities nearby
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Ольга П.
Level 7 Local Expert
May 18, 2024
Delicious food, nice room, there was not enough elevator, the pool is warm, the weather was not lucky. Garbage is being burned at the landfill.. The smell of garbage and burnt plastic.. Horror.. It made my head spin.. We were surprised by this. There's nowhere else to go.. Shops are not all open in the off-season. Pharmacies nearby do not work out of season.. The playground is broken and small.. Children are not very interested.. The territory of the hotel is small, there is a construction site nearby
We are currently vacationing at this hotel. I give 1 star only for the boorish attitude of the cerberus in the restaurant. Some 18-year-old girls are standing at the entrance and have the right to indicate how many desserts a child can eat, who was sick in the room and could not go to breakfast. I think this is not even a sign of bad taste. No self-respecting hotel will allow you to count cookies!!!! Girls absolutely do not know how to behave in the service sector!!! They should be selling Bay leaves in the market, and not working in a hotel, which is still 4 ⭐️⭐️⭐️ ⭐️ .
In general, if you are used to a good respectful attitude towards yourself, you can forget it. If you live by the rules of the hotel, then maybe everything will go smoothly. But we had a force majeure and the child got sick.
You can 't call an ambulance, she won 't come here from Pitsunda , this was proudly announced at the reception !!! Take a taxi and go to Gagra !!!
On the last day you will only be fed breakfast! Next, go out with your things! And to all *** that you have a paid day! I do not apply for a room after 12.00 (these are world standards), but why is there no lunch on the last day??? Who came up with this??? Where did these rules come from, invented in Abkhazia, in an unrecognized country?
There is really nothing of the advantages .. everything is very, very mediocre . The breakfasts are very diverse , lunch is a little worse, dinner is no. There is nothing to eat in fact ! There are a lot of fruits, this is a plus, but I want variety in the main dishes!!’
I will never return to this hotel in my life! I will not write about the location, it has been written enough!
Who writes that the hotel pulls on 5⭐️⭐️⭐️⭐️⭐️, probably these people had their last vacation in the USSR in a boarding house.
It's not that here 4⭐️⭐️⭐️⭐️, There are no stars here at all.
The room is standard, like everywhere else. The water can be turned off completely in the evening, there will be no water, cleaning is very high quality and every day.
The sea is nearby , but if you claim only proximity to the sea , you can pitch a tent on the shore and get the sea for less money.
Walking cows do not bother me , dogs on the beach do not bother anyone , they are also absolutely calm with them .
So all the disadvantages of this hotel are created by the staff of this hotel!
The hotel is about an hour and a half drive from the border. We had a vacation in May 2022. If you want a quiet family vacation, then this is the place for you. There is not a single attraction to the hotel itself, everything is at a high level, the service is great, the food is great, although the dishes are always repeated, but there is often something new. There are always 2 types of wine for lunch, white and red . There is a slight disadvantage in the fact that for some reason there are no mattresses on the sun loungers, but this is a purely subjective opinion. The pool is quite large and warm. There is no separate pool for children, so if you want to relax in the sun on the territory of the hotel by the pool, then you will have to put up with the screams of children. There is a desert near the hotel, there is nothing of entertainment, only all kinds of shops and grocery stores. To Gagra, a taxi from the hotel costs 1000 rubles, from Gagra you can arrange for 700. You can also use public transport, but you need to walk very far to the main highway. The rooms are comfortable and nice. Rooms are cleaned every day, all towels and bed linen are changed on time. Drinking water is supplied to the room every day, and the entire hotel staff is polite and friendly. In general, a chic hotel if you are not interested in entertainment , but prefer a quiet break from the hustle and bustle of the city.
It's a terrible place. There is a garbage welding very close by, which smokes, I think, all year round. In general, not for those who were looking for an environmentally friendly area. The service is very poor. Lighting and water are constantly turned off, including cold and often simultaneously with hot. Rotavirus is flourishing. In the pharmacy, the prices for the corresponding medicines are three times more expensive than in Russia. We had a two-room suite with a view of the roofs of the utility room and the neighboring hotel, located about 15-20 meters from ours. Wi-Fi is practically non-existent. That is, it is better not to count on him at all, even to contact your loved ones, let alone work. The pool has icy water. Well, the infrastructure around is also practically absent. And that's why local cars are still being driven off-road. A very, very low level of rest.
We booked the hotel from 09/3/12 to 09/17/12.
We moved out five days later.If you want a quiet HOLIDAY, this is definitely not the place for you
A 24-hour generator, music from nearby establishments until 12 at night. You can't open the balcony.
The area is very nice and clean, but tiny.
Civilization ends outside the hotel.
On nutrition. The food in the dining room is normal, a variety of fruits for breakfast, lunch and dinner.but, I would like to say separately about baking. It's disgusting.of the six species I tried, only two turned out to be edible.
The cleanliness in the room leaves much to be desired.There is dust on the cabinet, as thick as a finger.We will never come here again, and no one cares
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Alina
Level 12 Local Expert
July 11, 2022
A beautiful, cozy hotel. The rooms have a magnificent view of the mountains and the sea. Clean, comfortable rooms, friendly staff, everything is in order. I would like to note the professionalism of Alice's manager, everything is clear, everything is in order, all issues are resolved!
The food is excellent, the buffet, all the dishes are delicious, cooked with a soul. The waiters are very smart, they try, they are super polite and attentive. A good alternative to Turkish hotels. Keep it up, we'll definitely be back.
In a word, just chic! In all categories of praise! Food, rooms, location! The shuttle service at the entrance to the hotel is constantly working, inexpensive! Getting to Gagry, Pitsunda, Ritsa, New Athos is not a problem! Very friendly staff! Definitely, he will only come here more than once to rest!
I was there in September 2022.
The hotel was good before (when the owner was Armenian!)
Now the rooms are not cleaned until you ask! Toilet paper, slippers, freshener, liquid soap, towels.... If you ask for it!! They clean up that there is no cleaning visible.
Meal. It's okay, you can't do it with hunger. But not diverse!! Pasta, buckwheat, rice, potatoes, cutlets and sausages for breakfast, lunch and dinner. Fruits are laid out differently, but our hungry people sort everything out at such a speed that we only saw apples and bananas!! They give wine for lunch, it's not possible to drink! Good juice and compotes!
BUT I REALLY LIKED THE ADMINISTRATOR OF EKA🤗 a very good person, kind and responsive 👍
The sea is 2 m from the hotel. A lot of stray dogs, barely alive😥
There are no large stores!! Baby food can't be bought! There is only one pharmacy.
A 4*hotel doesn't deserve 2** for sure!
Good wine can be bought at the local market. 2 shops with barrels at Mary's. 🤗
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Anonymous review
September 1, 2022
There is no way to do with one review here 🤣
In short:
The renovation, the hotel itself is just super!
Food for 3. Every day is about the same. The coffee machine worked for 2 days out of 10 days! The rest of the time it was turned off.
Wi-Fi works very poorly. Catches, but does not load anything.
The staff is terrible. Thanks to the maid who helped us. We lived in a 3m suite, despite the fact that 2 standard rooms would be cheaper. We were given 2 glasses, 2 chairs, etc. When asked to give us a 3rd glass, we were refused. Only after the scandal and threats, a third glass and another chair were brought.
We stayed at this hotel from July 17 to July 27, 2021. I'm thrilled. A chic hotel that is not inferior to the Turkish ones. A big beautiful room.Cleanliness, order, beautiful. Nutrition deserves the highest praise. The food is just fine, delicious, varied. Excellent swimming pool, sauna, gym. Friendly staff. I would give him 5 stars. The room has everything you need, including bathrobes and slippers, a kettle, tea, sugar. An extraordinary hotel. The gorgeous azure sea is 2 steps away.Next year I will go to the Amza hotel in Gagra, this is their chain.
Great hotel, great food.
Cons, weak Wi-Fi and lack of civilization around the hotel.
There is an information desk next to the reception, and representatives of the guides work behind it.
All excursions from representatives go through pasiki.So, do not try to take honey on these packages, because they advertise delicious mountain honey in beautiful pots and well packed, but upon arrival home, after opening a well-packed pot, disappointment comes. Honey is completely different light and tasteless, the money is huge and you can't do anything.
Why the hotel is 3 because in my opinion they should drive such distributors from their territory.
Also, absolutely on all excursions you will have to pay an additional 300 rubles per nose, for some additional useless trip or information.