The hotel does not match any 5 stars.
I would give a maximum of 3.5.
We are currently resting here from July 20 to July 27, 2022.
Disgusting inattention to customers. Waiters, bartenders, 90% of the staff talk and smile a lot, but they don't do their job.
There is a problem with towels every time. If he didn't see how you put the dirty stuff, then you have to prove that you didn't steal it.
Ala cards for 4-, a problem with the service, food restrictions. In the Italian ala carte, the heat is wild and the wait is from 50 to 70 minutes for the dish.
Meals in the main restaurant for 4. There is no question of any abundance of seafood dishes. Regular meals. The contingent of the hotel behaves uncivilized, which is not controlled by the staff. They climb without waiting in line and so on. At every step, you have to strain yourself, prove something, constant tension, not rest.
The poor rating is mainly due to poor service and organization at the hotel.
We are resting in sultan, everything is cool today we were on the beach, everything was clean, we saw a man walking around cleaning there are buoys against the fact that the parrot fish would not bite there are bridges a lot of fish the rarest fish that I met is a lionfish
Of the cons: 1 when we went to an Indian restaurant, 2 people were poisoned, we think mutton
A great place to relax with the whole family.
Decent rooms .
Excellent service and overall service.
The territory is large.
Private beach with sun beds and a bar.
There are 4 swimming pools on site.
I definitely recommend it.
Great hotel. The quality is clearly higher than the cost. Excellent quality of food in the main restaurant, very good snack bars, I really liked the Italian alakart, but the American one disappointed. The sea and the beach are gorgeous. I highly recommend this hotel.
An old hotel, steps and mountains everywhere,
The staff is unhurried, the Internet is on 3, the food is normal, but rather it is a dining room and not a restaurant, noisy, dark and antique furniture without serving at least for dinner. The rooms have a view of the construction site and are smoky through. They often give crabs, but it is impossible to eat them, frozen or old, they gave rolls with the remains of squid in batter in the middle. Desserts are delicious and beautiful, fruits without frills, drinks and juices in packs, alcohol as everywhere, you can have a snack pizza, burgers, pancakes, but they do not cook very hard.
It's unclear what the guests are admiring and writing top reviews because of which people make the wrong choice, including Me.
A wonderful hotel. I would love to come back. The most memorable thing is the polite and friendly staff.
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5
И
Илья С.
Level 8 Local Expert
September 5, 2023
Great Hotel, lovely all inclusive, one of the best hotels I've been to. Only rixos is better, and that is questionable. I recommend to get acquainted with this hotel.
Meals for 3 People in mango season. We rest for a week, there are no mangoes in any restaurant . They give oranges and grapefruit, it is not possible to eat them. Peaches are green . There is a problem with fruits in this case! . Restaurants are like a dining room! The hotel does not pull in 5 stars ...