Europe
1284 reviews
September 16, 2024
We stayed at this hotel in July of this year. The hotel itself is not bad. Room with amenities, bathroom, balcony with a beautiful view,air conditioning in the room, TV, refrigerator. There is a grill bar on site where you can eat and drink delicious drinks, both alcoholic and non-alcoholic.(this is included in the "All Inclusive" package). There is also a tent where Thai massage is done, but this is for an additional fee.(excellent massage).Of the advantages, perhaps everything.
Now about the cons. The room is not cleaned, even if you put up a sign saying "Cleaning is required". After the scandal at the reception, he comes to clean the room, but only the bathroom and the entrance to the room. The whole room is not cleaned, the balcony is covered with pebbles from the beach, and it has not been cleaned once during the whole week of rest. The bathroom supplies declared every day are given out only when you tell the cleaning lady about it. The towels have never been changed, without a scandal. The cleaner simply does not fulfill her direct duties. The service staff mostly do not even know the Russian language properly, and do not even want to hear what you are presenting to them and for what. The reception is just great, they are trying to fix the situation, but to no avail mostly.
The pool is not heated and you can swim in it only until 19-00, after that it is forbidden. The beach is far from the hotel. It's covered in fittings, no one even tries to remove them. Sun loungers on the beach are also available until 19-00. A beach worker approaches you and expels you from a chaise longue, saying that you want to lie on a chaise longue, come from 5-00 to 19-00.
As for nutrition. Pigeons and flies are flying in the dining room. They are not driven away by the canteen staff. The staff is all young, running around like children, fooling around. They don't clean the tables, you carry everything yourself, and they are also outraged that someone has not eaten something. We got poisoned there on the second day of rest and didn't eat there anymore. There is a bakery nearby, everything is delicious and accessible there. I do not recommend staying at this hotel. The rest is ruined, the money is thrown away.
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6
April 22
Careful, deception. Tours to this hotel with the FB form of stay were sold to the UNFINISHED building N2. 04/22/2025 upon arrival, the administrator does not accept the voucher for check-in, saying that this is not their hotel. They only have an AL system. BiblioGlobus tour operator!!!! The hotel blames the operator, the operator refers to the hotel. Scammers!!!! As a result, we spend the night in an obscure hotel, offered as an alternative. There have already been 42 of us in recent days! Chelyuskintsev Gagra and Apsny hotels in Gudauta are offered. And Europe itself, of course, was upset, the dining room is like a barn, there is no territory, the location is in the wilderness and the dirt is all around.
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2
1
July 17, 2024
Quite a decent hotel, a nice swimming pool with a children's area. The all-in club area is decent, there are dishes on the grill. The evening discos are really very modest. Family holidays are normal!)
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6
May 21, 2024
Nice hotel. The room is very spacious. Everything you need is there. I really liked the food. The territory is small, but quite well maintained. The pool is heated. The sea is nearby. There are also minimarkets and a market nearby.
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3
2
October 16, 2024
In general, I liked the hotel, good service, varied food, you can choose according to your taste. Only there is no beach at the hotel, as such - sun beds and umbrellas are paid, but yours for the whole day if you pay
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1
December 3, 2024
The room is full of cameras, the beds are not comfortable, the pillows are terrible, the towels are not changed.There is no cooler, no kettle either. The food is ordinary. It's very simple, but you can eat. In general, it will probably work for Abkhazia. A big plus is that they have a generator. I turn off the light 2 times a day. At the time of the visit, it was turned off from 6:00 to 8:00 and from 18:00 to 20:00
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May 5
2 rooms were abandoned, from the 1st to the 4th, the result is this, the hotel is a continuous construction site, completely not ready to accommodate guests,we are talking about the second building, which does not even have information on the website,we were not offered any alternative,I will seek money from the hotel and the tour operator in court, the reception responded as follows (you will leave, others will come)I can't attach a video to the check-in, it gives an error,there are no glasses on the balcony doors in the rooms, they spat on the steps with us,Uzbeks are all around
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4
October 15, 2024
Corresponds to its stated 3*, comparable to the 3* of Tunisia.
The period of stay is from 30.09 to 08.10 2024, room 907 studio suite.
Check-in on time, the room is clean (cleaned every day), direct view of the sea and a side balcony to the pool, the plumbing is in good working order, I was pleased with the constant replenishment of bathroom accessories (which is rare for Abkhazia), I was also pleased with the absence of interruptions with cold and hot water, there were problems with towels (there were 2 out of 3) - it was solved from the first request. The kettle and glasses were in the room, there was no water. You need to take the water yourself at the reception, for free. Alcohol is like alcohol, you should not expect excellent quality, but do not get poisoned, you can drink. The food in the dining room is monotonous (as in all similar hotels), but it is quite edible and you will not be hungry. The private beach is about 10 minutes on foot, the beach is small, pebbly and narrow. There is a beach closer than 5 minutes at least, but it is wild. Do not pay attention to the reviews about rotovirus in the hotel! It's not in a hotel, it's all over Abkhazia, like Sochi itself, and any other resort by the sea. Just wash my hands, fruits and vegetables, don't drink tap water. Do not swallow water in the pool or in the sea.
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1
May 12
It's just creepy.... The food is a canteen, the all-inclusive system includes wine and chacha, and there is no service at all. This is my first time in Abkhazia, we haven't heard about the service at all. Definitely, it is better to consider accommodation on the border of the Imereti district of Sochi, and for those who are interested in seeing nature, just buy excursions.
If you are used to comfort, you will definitely go to another place.
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3
1
August 21, 2023
I liked everything, the rooms are clean. We lived on the 3rd floor, the elevators work all the time, despite power outages (thanks to the generator). The food is delicious, there is always a choice of what to eat, we are not tired in 7 days, as some write. There is a good swimming pool, there are always free sun beds, there is a children's area, there is no toilet on the street, this is a minus when you need to go to the toilet you need to get dressed to enter the building. It would not be superfluous, for payment, of course, some rooms for those who arrived early and need to wait for 14:00 to check in, I arrived at 6:30, and until 14:00 and waited in the car, after all night on the road. There was still not enough crane at the entrance to the territory to wash the sand after the sea. It is also not immediately clear how to get to the beach, which is from the hotel.There were not enough shelves and hooks in the shower for various accessories . We did not understand when where children's events are held, there are not enough large signs around the animators. And so, in principle, everything is fine, the territory is cleaned, a good dining room, good furniture. We'll come again.
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7
9
August 11, 2024
This hotel turned out to be a mistake on our vacation. We had a vacation in Abkhazia for the 3rd time, so the magnificent sea and nature brightened up this negative. About everything in order:
1. As soon as we arrived, the water was turned off. Turned on for 15-20 minutes. You come from the sea, but you can't take a shower. Yes, there is a shower, no one has canceled the rotovirus, and there is no water in the toilet. It went on for a whole week. They don't solve any questions at the reception, they basically don't know the answers to them.
2. There is a clear problem with towels and bed linen in this hotel. Every day they came up and asked for towels, which were not initially given. This was repeated from day to day, we approached, made an application at the reception, said that they would bring it now, but.....no one brought anything. They dried themselves with a small foot towel... Although there are 3 towels included for each guest: large, medium and foot towels.According to the rules of the hotel, towels are changed after 4 days, and bed linen for 4-8 days on request and for 8 days is mandatory..Naturally, we did not wait for this.
3. The food is so-so. The first 3 days were still nothing, but then we went to cafes, because we didn't want to eat the same thing anymore. And also, when you're sitting at the table, and pigeons are flying over the plates, then you really want to get up and leave. Complete unsanitary conditions.We concluded: If Abkhazia, then not Europe with its 'all inclusive'
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7
1
July 28, 2024
We went to the hotel for a vacation in July 2023. The most disgusting place I've ever been. Before that, we only went to Turkey in inexpensive fives. The food is disgusting, everything is prepared in the morning and lies on the shelves until the evening, besides it is tasteless. Rooms for four. The prices at the bar are very high. The hotel is also not very clean, the pool is all dirty, in the hair. The staff is kind, friendly, but already tired. The hotel has its own beach, but it is so difficult to get to it that you don't want to go. There is also a small river right next to the beach, where all the dirt from the streets of the city flows into the sea. There are also a lot of jellyfish on the beach. Bottom line: I do not advise anyone and I will never go again, I brought irritable bowel syndrome from there and will have to go to the hospital. So if you need extreme sports, then please come.
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8
1
September 14, 2023
We had a rest in early September. The hotel itself is good, everything is clean and beautiful and our room on the 9th floor was excellent with a view of the pool and the sea, beauty. But the most negative thing is the dining room. There are not enough dishes, we are waiting for mugs and plates.The food is monotonous and not tasty, porridge is oatmeal, potatoes are always not salty and cold, salads are fermented. On day 3, we got sick, I don't know if it was from salads, or from watermelons. The temperature is 39, diarrhea all night. At least they all had their medicines with them.Then we found out that a lot of people were sick.
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10
1
May 12
In general, I highly recommend this hotel! Upon arrival at this institution, it's hard to call it anything else, they began to move us into building 2, and it's still under construction. In general, with a scandal and so on, they were moved to another hotel. And thank you to Biblio Globus for your vacation. In general, there are enough options, better ones, and they should be chosen. So decide for yourself, but I definitely advise you to avoid it.
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4
May 23, 2024
I came to this hotel by accident, not by choice. Our Quiet harbor in Alakhadze, where the tour was bought, was not opened for the season and the tour operator settled us in Europe.
And I'm glad that I got there with two children!!!!
Although there were naturally some shortcomings: there are no shelves in the bathroom, dishes are not signed, Wi-Fi is not good, dogs run,,,,,,
But we found more advantages
The location is good, early check-in is free, there is a lot of food in the dining room and it is good, especially meat and porridge. There is a choice, you will not be hungry. The ice cream is delicious, the sea is nearby, the birds are singing, the animators are good.
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2
4
August 10, 2023
Everything is super, clean rooms and a swimming pool, delicious homemade food (especially red cabbage), convenient location, beautiful views from the balconies.
If you want peace, then take a room with a mountain view. We had a room on the pool, from 10 to 13.00 and 15.00 to 18.00 loud music, in the morning we closed the door and normally, you can sleep) But in the evening there is a beautiful romantic view from the balcony.
Near the market, the embankment where to walk, the cafe "barabula bar" with delicious fish, by bus to Gagripsh and the park nearby.
We went to the Ritz in a jeep, cool! The young people are delighted🤩
Then we moved to Sochi, where there was nothing to breathe from the heat and the crowds of people(((( I wanted to go back to hospitable Abkhazia😍
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12
8
November 16, 2024
We left 4 days for Gagra. To be honest, we were guided by the price, not by the reviews. In summer, the price tag here is not puny, but at the time of our arrival, it was gorgeous, considering that 3 meals a day buffet was included.
We stopped by at 14.30. We were sent to have lunch first, because the dining room is open until 15.00, and then we went to check in.
The lobby of the hotel is cozy, but not large. Nice pink velour upholstered sofas are equipped with purring cats)))
The rooms are clean and cozy. Our room had a balcony overlooking the mountains, which were hiding in the clouds, or greedily catching the rays of the autumn sun.
Getting to the beach is a separate type of quest. It's great that we didn't have a vacation at the beach time))). The embankment has not been completed to the hotel, in addition, everything is being built around. There are a lot of fittings on the shore. The beach is somewhere a little further from the hotel.
The pool left much to be desired... the declared heating was absent and the water did not have an attractive green appearance.
Carpet is a separate song)))) either the interior designer drew the project together with the watch, or they took it on sale))) I have no other options. In general, the carpet in the hotel corridor, it seems to me, is not quite hygienic.
Canteen: the food is simple, there is something to choose from, but it is not particularly tasty. The dining room itself is kind of boring and gray.
Wi-fi....... Everything is sooo sad... Barely
If you need to stay in Gagra out of season at a budget price for a few days, then I will say yes. If we consider this hotel for the summer as a full-fledged vacation, then no.
Positive:
+ Buffet meals
+Cozy room
+Salads are not seasoned (shelf life increases + there is a choice of dressing)
+ Nearby shops, cafes and a market
+ You can book a transfer
+ The territory is good enough
Minuses
- terrible wi-fi
- the cook does not bother much about the deliciousness of the dish
- the pool is not heated, the condition of the water in it is terrible
- there is a private beach far away
- there is no luggage room (at the time when I stopped by, but I haven't checked in yet)
- there are no coolers in the hotels
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4
May 12, 2024
We stayed at the hotel from 02.05. to 07.05.2024. The impressions are mixed...From "+" :
-a fairly large selection of dishes of good quality, you will definitely not stay hungry) But, tune in right away that this is not Egypt or Turkey, the Abkhazian buffet is a little different)))
-A heated swimming pool is also an advantage in bad weather in May, when the sea is 17 degrees. -Alcohol, ice cream, French fries, chicken in the lobby bar.
-The territory is small, but well maintained, it takes 2-3 minutes to go to the sea if you go out through the gate, which is behind the pool on the right.
Minuses:
-disgusting cleaning, or rather its absence both in the rooms and in the corridors, they do not give out bathrobes, slippers, towels for the pool. We wanted to rent bathrobes, but they just didn't turn out, they said they were waiting for delivery ...
- lack of normal, delicious, strong coffee. It's just instant in the dining room, they bought it at the reception bar, but there are just some coffee-flavored streaks (
The management needs to work on the service, cleanliness and quality of cleaning and buy at least one good coffee machine where people, even for money, can drink good strong, delicious coffee.
And so, the main thing is a good rest. The location of the hotel is very good, within walking distance of a market, shops, a dolphinarium, the sea and a bus stop from where you can get to staraya Gagra in 25 rubles.
Would you go back there again? For such a price, Yes!))) I hope that the management will take into account all the shortcomings and the hotel will open to tourists from a cleaner and more hospitable side!)))
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7
2
November 2, 2024
We had a vacation last year and this year. There is something to compare it with. Room service was better last year. This year I gave two small towels each and never changed them. The room was barely occupied. But last year we were settled earlier in time. The dining room is not conveniently equipped with tables for coffee and tea. We liked it better last year.
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2
1
December 2, 2024
3 stars are a stretch, of course, they were dissatisfied with the quality, appearance and general perception.
There was a reconstruction, traces of repair everywhere.
The rooms are tubed, bed linen and towels have not been changed in 4 days even once!!! There just aren't enough of them.
The pool is heated, so that there were no special people who wanted to splash there, they went to it at the end of October, the weather was a buzz.
The dining room is in the next building and this is a separate story (( At the entrance, the stench is wild right up to vomiting, flies, mosquitoes, midges are all at the entrance through the first place with tables, then the second hall where the distribution and the main tables went wherever, those who sat ate in the first room either without a subscription or on concrete )))
The food is generally delicious, but there is little variety, the most popular for everyone is local fruits, they are delicious. 0 questions.
The territory is not large, parking spaces are normal for autumn, in summer there will be few when fully loaded.
It is located at the end of Gagra, there is ruin and unfinished construction around, ruins and piles of garbage on the way to the beach, there is a market and shops nearby.
Tip do not skimp on the hotel, the disappointment of low quality lasts longer than the high price!
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1
June 7, 2023
We had a great rest! Thanks to the staff! But the rooms are clean, decent, the beds are comfortable mattresses, clean white linen. The standard room was rented . Change of towels and linen 1 time in 5 days. 1 TV , refrigerator , conveniently built-in air conditioner !
There are disadvantages in small things, but I think they should be taken into account by the owners! There is no elementary holder for toilet paper, a shelf at least very small for a shower, soap and shampoo. The toilet is loose, it is staggering. 304 room . And the drain was clogged , they cleaned it themselves )
As for the dining room , it 's clean , the staff is running and working ! The kitchen is fine , for three, variety is required, especially there is not enough fish, one pollock and it is always steamed with vegetables. Dessert biscuits can also be varied with at least simple store-bought gingerbread, cookies and waffles.
The pool from 10 to 20 is also too limited, for example, I have cancer, I need to be in the sun at least, so I bought a little, from 9 to 21 at least it would be nice!
The pool is clean, there is no strong smell of chlorine! Sun beds and umbrellas, pool staff are always on site.
The overall impression is good, we had a good rest, we are satisfied!
Nature , sea and mountains , fresh air ! There are cafes with live music outside the territory , near the market . The sidewalk is not far from the sea .
I recommend it!
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12
9
May 13, 2024
We are very satisfied with the hotel, for Abkhazia 10/10.
Excellent Swedish woman - delicious food. Everything is included from 10:00 to 22:00 (very tasty Abzazky beer). The rooms all have a good view of either the sea or the mountains. We definitely recommend 👌
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3
3
September 18, 2024
We just returned from Abkhazia, stayed at the Europa Hotel for 5 nights. What I want to say is, despite the fact that the hotel is quite new, there are many disadvantages. There were no towels when checking in, there's some kind of problem with them. After that, they gave out, but not the whole set, the rest did not wait for all the days. The water in the pool is cloudy, with an unpleasant chemical smell (not chlorine). The beach is a 5-minute walk away, there are enough sun beds, there are very few umbrellas and they are in terrible condition, just a shame to the hotel for such umbrellas! The food in the dining room is monotonous, they cook well, but almost every day the same dishes. For several days there was only tea, in this heat you want something cooler. The cleaning in the rooms was also not very good, the button on the toilet was stuck, water was constantly flowing, condensation was gathering from this and there was water on the floor, a plumber was called, looked, but the problem was not fixed. There is no shelf in the shower, I had to put the shampoo directly on the floor. It would seem such trifles, but it is not convenient. But the most unpleasant thing for us is that after three nights of living, accidentally waking up at night, turning on the light, we found bedbugs in the room and bed. It was a shock! We immediately noticed the stains on the walls, we thought maybe the mosquitoes were crushed. As a result, we slept with the light on the last night. They voiced this situation to the maid, who just shrugged her shoulders. This is really the problem of the hotel! Now, upon arrival home, I review all my things, steamed my suitcase. I really hope that you have brought yourself such a gift. We will not return to this hotel anymore.
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4
June 4, 2023
We had a vacation with my husband in Europe from May 20th to June 1st.We really liked the hotel, nice rooms, everything is clean, cleaning and replenishment of hygiene products every day.The territory of the hotel is beautiful and well maintained!There is a sauna, a huge heated swimming pool, beautifully lit in the evening.The dining room is just a bomb, an excellent range of dishes (for every taste)The administrator Marina clearly monitors the cleanliness and serving of all dishes (always and there is a lot of everything)To all the staff, to the young guys from the canteen, a huge human thank you for their work!!! Greetings from Podolsk.
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18
9
June 18, 2023
Hello.
We had a rest with my husband at the hotel in early June.The hotel is new,a room with a view of the pool, a standard room, everything is good: plumbing,a sleeping place,very
comfortable elevators,a warm pool,unobtrusive animation.
I really liked the territory of the hotel: large, well-maintained.
Delicious, healthy food, I wanted not only napkins, but also salt shakers on the tables.They constantly wipe the tables, report food.I liked the sausages, they taste like Soviet ones.
Delicious corn porridge, chicken, beef, pork are constantly on the lunch menu, there was a delicious song, delicious biscuits.
I loved the compote, I really liked it.
Polite staff : at the reception, maids, security guards.
On the beach, I didn't really like it, but it's okay to swim: by June 10, buoys and sunbeds were installed.
The area outside the hotel is not very pleasant: there is a lot of garbage, but this does not apply to the hotel.
Convenient location: near Pyaterochka,market,embankment
The staff is trying hard.
Special thanks to the Apsua TOUR company, which carries out the transfer to the airport on June 14, namely to the driver of the Toyota minibus g/ n 8...1 for professionalism and responsibility.
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4
1
December 10, 2024
The dining room and the conditions are very good. There is a market nearby. The beach is normal and the Basik is not bad. The sea is like everywhere else nearby in Gagra
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1
July 25, 2024
One of the advantages is a large room and the presence of animation, a volleyball court. Then there are only disadvantages: the food is a terrible dining room, so you also fight for food on your plate with the birds that live there. There are warnings about rotovirus at the entrance to the dining room, which does not add to appetite. As a result, the hotels got sick with rotavirus despite the fact that they observed all the necessary hygiene. During the 5 days of stay, the 2nd turned off the water completely. The water has a very unpleasant smell, there is no feeling of cleanliness after a shower. There were no towels in the room upon check-in, towels were received only at the eleventh hour of the night. The hotel has a rule that smoking is not allowed in the rooms, but for some reason people decided that it did not concern them, someone smokes right in the room, someone openly in front of the guards from the windows, no one makes comments to them.
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2
August 28, 2024
The hotel has deteriorated. Prices have risen 2.5 times compared to last year. 12t/day
There are no towels for the pool and beach, no kettle in the room (it is stated that everything is included). You have to go to the beach, there are no sun beds for everyone on the beach line, there are not enough umbrellas - several pieces are torn. The rooms are not cleaned, towels and bed are not changed. There are no amenities in the bathroom - there is nowhere to put even soap accessories - only on the floor. The food is good, homemade, a lot, but cooked for 3+ and monotonous - the same thing every day, flies land directly on the food, rotovirus walks - everyone gets sick, mosquitoes do not poison in the hotel. I'm all bitten and itchy after the 1st night. Very poor level of service - the price does not match the quality.
If you are going to this hotel, take a beach towel, a beach umbrella, your kettle and bath accessories with you (those that are given out here very economically do not even wash)
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3
December 21, 2024
Now in this hotel.
There are power outages.
The pool is not heated.
There is a construction site nearby
The room is cool. Mosquitoes
The only advantages are weather and nature
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1
July 2, 2024
The hotel is fresh, the territory is large, many trees and flowers are planted, but the service is "lame", we lived from 06/16.24 to 30.06.24, according to an alternative relocation from another hotel, the room was in normal condition, only 2 glasses from the dishes in the room, a kettle on floor 1, which someone constantly took to his room and back I did not bring it, there is not a single shelf in the shower, soap, shower gel, shampoo, toilet paper, they brought it every day when cleaning, but after cleaning the toilet constantly "stank" of cat urine, I had to wash it, probably a cleaner with such a smell, there is no air freshener, towels and bed linen for 14 days they changed it only 1 time, they said that "not available, they didn't bring it from the laundress", the cleaning staff came into the room as if they were at home, there was a knock on the door and entered 2 seconds later. On the second day after arrival, they fell ill with rotavirus, everyone was sick, they thought that because of the pool, they swam once, but no, a week later they got sick again, after the first illness they excluded the pool and food in the local canteen, they rarely went only for lunch, to eat soup and broth, the food there leaves much to be desired, in the dining room is full of unsanitary conditions, dishes are not washed, leftovers remain on the plates, there is a constant shortage of cutlery, sparrows and pigeons fly in the dining room, there are a lot of staff in the dining room but there is little sense, the service is "0". The beach is private from the hotel, but it is not equipped, it is littered with concrete blocks and protruding fittings, there is a construction site nearby, sun beds and umbrellas are free of charge. Such a vacation was probably smoothed out only by excursions, the nature is really very interesting and beautiful. As a hotel, I do not recommend it, it is worth going on excursions.
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11
May 31, 2024
Good food, but not signed dishes, for example, pancakes with meat can be poured with condensed milk 😂
Clean, everyone is friendly
Good location, everything is nearby
The beer is delicious and as much as you want
Animation for children
A warm swimming pool
The luxury rooms are good, the view from the large balconies is amazing
, I will definitely come back👍
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1
2
November 18, 2023
We had a rest at the Europa Hotel at the end of July 2023. We had a Comfort room with a mountain view. The room is quite spacious, the bed is very large and comfortable. There is air conditioning, refrigerator, TV, safe. A baby cot was provided free of charge.
Of the advantages:
An observation deck with an awesome view.
New numbers;
Properly working elevator;
Shops, pharmacies near affordable prices. You can walk to the embankment .
- beautiful sea
- responsive staff
- large territory
- every day they gave out shower accessories
Of the minuses:
- The beach of the hotel is a little to the side , you definitely can 't walk with a stroller . I had to relax on a public beach and use paid sun loungers and an umbrella .
- the word Internet can be forgotten here
- The food is monotonous, lunch and dinner are tasteless from the word at all.Apart from breakfast, nothing caused an appetite.
The fruits were nothing but watermelons and tasteless peaches. The dining room is large, but sometimes there were not enough seats. The dishes are constantly damp, the tables are dirty.
- Although it's close to the sea, but there are not the best views and smells around. A huge canal flows nearby.
- Cleaning does not save from sand and hair on the carpet. We had to clean ourselves, because we were with a small child.
- Bed linen , towels , blankets and pillows themselves are all stained .
- The territory is large, but everything is broken. The playground is small and not particularly functional.
- the pool is cool and very heavily flooded with bleach , it is impossible to swim
- But the worst thing is rotovirus . In my opinion, the whole hotel was sick. It is impossible to call a doctor or an ambulance, even for a small child. I had to go to the hospital in Gagra by myself. Although in other hotels, the administration calls a doctor.
For such a price, the service is not justified. I would not have returned to this hotel for sure .
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9
2
October 28, 2024
The hotel is new. It was built on a Soviet abandoned 3 years ago. It's not bad inside, but it's not thought out. The mattress is soft, but there is no headboard by the bed. There are no mosquito nets on the windows. And there are crowds of mosquitoes in early October. The pool is large and comfortable. Heated up. Periodically turned green. I didn't notice any frogs, but I rarely smelled bleach either. On the third day after his arrival, his son bathed in it. In the evening, vomiting began. We haven't been to the sea yet, we only ate at the hotel. On the 5th day, I took a swim. And she also fell down for a day with rotavirus. We went only to the sea for a couple of days. Then my son went to the pool in the evening and started vomiting again. I didn't talk to anyone, almost everyone was sick. Some, like us, several times. In connection with these events, the all-inclusive system was used for only 4 days. They couldn't go on and didn't want to. Reasons: the diet is varied, but the same from day to day. Sausage, cheese, butter are the cheapest. The meat is flavored with spices alone. The taste is the same despite the differences in appearance. Sanitary standards? No, you haven't heard. I saw black hair on the sliced apples. There is a tomato seed on a "clean" plate. There are crowds of mosquitoes in the hall that do not bite, but strive to have lunch from your plate. For the first time in my life I saw a mosquito sucking the juice from a melon. Tajik employees and people like them. After the guests, they eat in the dining room. All in black. Brr. Of the edible and delicious things in the canteen, only cottage cheese and meat pie. Well, boiled rice. Salads are weird. Dog sausages. Now some useful information. There is a bus stop near the market. Minibuses run from it to Staraya Gagra with sights. 50 rubles . You can get off at the colonnade and walk along the sea to the Prince of Oldenburg Castle. You have to ask back where the bus is going. There are several routes there. If you go from the hotel towards Georgia, there is a dolphinarium nearby. The sea is transparent. The beach is nice. The private beach is also good, but more for photo shoots. We visited a couple of times, sat at sunset. There is nowhere else to go. A red ship with a very talkative guide is approaching the beach. He often says "friends." It was highly recommended to take a ride with him. Just like a toastmaster. It is close and inexpensive to go to Stalin's dacha. 1000 rubles . Recommend. Like it. Do not eat a lot of persimmons, severe constipation will occur 🙈
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1
July 28, 2023
We had a rest in July 2023.
I want to thank the owner and all the staff for a wonderful stay.
This is my first time in Abkhazia and I am very glad that we got to the Europa hotel.
Everything is clean, tidy, the staff are working and it shows.
Very pleasant.
The food is the most homemade, and the omelette and pancakes and meat and fish are all there, they always left well-fed.
There is not a large selection of dessert for the waist in place, thanks for that too.
Every day some kind of berry, watermelon , cream , cherry , everything is delicious and a lot is not necessary so that it does not fly into the bucket.
That's right, we liked everything.
We didn't buy anything except ice cream.
Our room had no balcony overlooking the pool, peace and quiet, no slotting.
Rest for 10 points.
I would like to wish that the hotel flourishes and guests come all year round, let those people who want to relax be your guests.
The beach is also beautiful and there are sun beds and umbrellas, you do not need to pay anything.
I read reviews that someone pays, bullshit , everything is there and everything is clean and convenient .
Thanks again
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9
December 22, 2024
During the period when we were on vacation, there were power outages, and it was only on the last day that I found out that they had another hotel that had no problems with the light. When I asked why we weren't initially offered to move into a hotel where there were no problems, I was told that I should have asked for it myself, they don't offer😌
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October 12, 2024
As a rule, I rarely write negative reviews, but in this case, unfortunately, I have to.
This is not our first time in Abkhazia, and we know well that the service is not about this country, but here it seems that the staff does not care about anything at all!
We checked into the room only on the third attempt: first they gave us the keys to the room where someone already lives, then they gave us a room of a lower class (we ordered a Suite), and only on the third time they checked in where they needed to, and then we had to find out through the maid that the room was vacant (for the administrator it was news).
The room itself is quite comfortable, but hygiene is "not up to par": there are yellow-brown spots on the mattresses (the origin is quite understandable, given that 80 percent of the guests catch rotavirus).
Actually, about Rotavirus.
We came in company, with children. There were 7 of us, and only one adult escaped this scourge, because he immediately started drinking strong alcohol.
According to our assumptions, the main source is the pool, because while waiting for settlement, everyone swam in it, while immediately noticing that the "chemistry" somehow smells suspiciously, and some kind of greasy-greasy water ...
In general, I do not advise swimming in the pool.
Now about nutrition.
I will define the range and quality of dishes as follows: you will not stay hungry, but it is difficult to call half of what is offered food. For example, a dish such as stewed chicken stomachs may be a delicacy for some, but most of them are disgusting. But there are also simple dishes: fried chicken, boiled potatoes... In general, they did not starve to death, but they did not enjoy eating.
But the main problem of the dining room is the lack of dishes!!!
Every time I had to stand in line for glasses and teaspoons!
As a result, we had to carry it with us from the room, and periodically argue with the staff that we did not take it from the dining room, but brought it with us!
About the territory and animation.
The territory is large, quite well-groomed, but absolutely not thought out: almost all locations are in the open air. That is, in case of rain or scorching sun, you can only take shelter under the canopy of the so-called "Bar", where there are only 6 tables (for the entire hotel!!!).
Well, about the "bar" ...
Except as "sickening", this place can not be called!
They pour chacha (there are no complaints about it) and beer (you can drink it, but it is strongly diluted). From the food - inedible burgers (even the local dogs did not eat cutlets from these burgers!) and French fries (they are normal, it is difficult to spoil this dish).
There's also tea and cupcakes. They're fine.
But there is a claim to "musical accompaniment"!!!
There was a cheap Bluetooth speaker on the bar, from which the music that the employees liked sounded at maximum hoarse volume, and this, as a rule, was either "dzhigit rap" or something national.
In this regard, both the sound quality and the playlist in the pool area are much better.
Now about the advantages.
Right behind the fence of the hotel there is a good market, a shop, a pharmacy, and a good Turkish cafe with good cuisine and loyal prices. When it became unbearable to eat what "Europe" offers, we went there to eat.
On the adjacent territory, at the exit to the city, there is a quite decent bakery, unrelated to the hotel, where you can also have a snack.
The beach, like all beaches in Gagra, is pebbly, so it is uncomfortable to go into the sea without "coral" slippers.
7-10 minutes walk to the beach, there are changing rooms.
Excursion vessels of various sizes and formats periodically dock. The prices are quite reasonable: from 1000 to 2500, depending on the route and the duration of the walk.
Conclusion:
In general, you can live in this hotel, but you need to be prepared to eat, at least sometimes, not in the dining room.
To change the linen, you will have to "fight".
And do not expect entertainment on the territory from the word "at all"!
The best option is to rent a car (as we did), and use the hotel as a place to stay overnight, and sometimes to eat.
All the best and have a good rest!
And the administration and owners of the hotel need to learn how to think about customers!
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June 8, 2023
We stayed at the hotel in May 2023, the hotel is new, large, modern. In the style of Turkish hotels.
The location is excellent, near the market, two cafes with live music, the embankment (although it was under renovation).
The minus is the service, it is simply not in the hotel, it is impossible to stop by earlier, the shower does not work, there are two beds in the economy rooms, but one mattress for two, I asked to spread the beds, but they refused me. The windows promised panoramic, in fact they turned out to be not windows, but more vents, these are rooms on the second floor.
There is security at the hotel, outsiders are not allowed in, this is a plus.
There is a swimming pool, the temperature is 30 degrees, very pleasant.
In general, I rate the hotel as a solid 3.
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4
March 3
Great hotel! Decent food, warmth, beautiful views!! Everything is nearby, even the market! I recommend.
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August 3, 2024
I don't take off any races for flaws, because the amazing staff works here. I have watched several times how calmly and diplomatically they communicate with dissatisfied travelers.
A hotel with three meals a day (buffet) and a lobby bar. the dining room has a varied menu, everything is very tasty.
A cozy relaxation area near the pool, free sun beds, umbrellas. Clean and cozy. The heated pool, in which the cool water was only after a downpour. Funny animators for kids started working at 10 a.m. and until about 21 o'clock.
The rooms are lovely: with air conditioning, hairdryer, balcony, dryer, even a heater. A TV and a refrigerator are also available. The sink is too narrow, there really isn't much space for personal items. Daily the maid brought 2 shampoos, 2 gels and soap. Cleaning every day, towels and linen were not changed for 10 days.
Large private territory of the hotel. Many trees and roses have been planted. In a couple of years it will be even more beautiful here.
Good sound insulation - carpet is everywhere in the corridor and in the rooms.
I saw a kettle in the hallway only on the 4th floor.
There are no coolers, there is water on the ground floor (1.5 or 5 liters), but it is cheaper to buy five liters at the nearest grocery store. Although, in principle, there is free water in the dining room during work and in the barbecue area.
Since I had previously managed to read reviews on the Internet, the gastrointestinal tract was ready for some flaws in the room and surprises.
Of the unpleasant moments:
- the issue of linen and the quality of towels, two were given for two for hands and one for feet.... they are definitely far from snow-white and there are stains from poor-quality washing. The hotel staff explained that this problem is related to the organization that deals with laundry and delivery to hotels.
- in the barbecue area, meat dishes begin to be fried at 10 a.m., and they are served at 15 o'clock... I didn't see where it was stored in the heat, but I think that all complaints about rotavirus and the causes of mass poisoning in the hotel should be looked for here. Unfortunately, we also got hurt ((then we just didn't go here.
- the road to the hotel's own beach goes through construction sites, not far from the bathing area - drainage channels into the sea. Who was with the kids with a stroller is generally uncomfortable here: an inconvenient descent down the stairs. There is no toilet nearby, the changing room area is perfectly visible by the builders🤣 Therefore, we went to the pool more often, everything is clean and tidy there.
Despite some minor troubles, in general, we are very satisfied with our stay at the hotel. I am sure it will be better and more comfortable for vacationers here every year.
Thank you all for our wonderful stay. Good luck and prosperity!
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1
4
April 23
I liked everything.
From the station by taxi 7 min.
The market is across the street, the beach is a 10-minute walk away.
The food is excellent, we had a rest in May 2024.
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August 1, 2024
The hotel is not bad, we had a clean room, daily cleaning, but towels were not changed (there were 5 days).
For me, the biggest disadvantage is that there is no drinking water in the room or on the floors. You need to buy water or collect it in a bar or dining room. No all-inclusive hotel has been met without a cooler or bottled water.
The big disadvantage is that there is no dishwasher in the dining room. They wash the dishes with their hands, put out wet plates, glasses (they had to wipe them with napkins first, then put food on)
Coffee machine only for money, free coffee in the dining room and bar only instant (not very good quality)
Food: they cook delicious, but monotonously and a lot of semi-finished products (for example, pancakes are not of their own production, but thawed and of low quality). The choice of dishes is small. For such a price, we certainly did not expect expensive dishes. But you can also include 2-3 national dishes and homemade pastries in the menu.
We were in Abkhazia for the first time. I really liked the nature, the clear sea, and a lot of friendly people.
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1
January 27
The food is very monotonous, the location is near a construction site, far from the center, there is only a market nearby, a dirty beach, the territory is practically not equipped.
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April 28
They said that Abkhazia is the bottom!!! Check-in at 14:00, but no! We checked into a dirty room at 15-30! There are no towels, not a single one! Nothing at all! There is devastation everywhere, some do not have bed linen, people are waiting for towels, toilet paper, bed linen, mattresses are sagging, pillows are in lumps!!!
Booking via biblio globus 28.04-01.05. Now at the hotel
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3
July 10, 2024
We had a vacation in Europe last year, it was not bad, a fresh hotel, they are trying, the beach is weak, but there is hope that they will put it in order, they decided to live here again in 2024 and are disappointed
Positive : the food is delicious , many, different
Negative: a lot
1. The reception is stuffy, few places, few staff, queues to specialists all the time, all the migrants from the unfinished building were stuffed into the hotel, the guys are clearly unable to shovel the whole mass of people to check in, and people have a lot of problems that no one else can help solve, there is no such service in the hotel
2. Swimming pool : we put a changing room. This is a plus, but there is no toilet and shower, because right from the beach with dirty feet, children jump into the water, the need is there too. Many adults behave the same way
3. Rooms: apparently the service company has changed, now there are residents of Central Asia who are completely not ready to work, they just live here, and we somehow interfere with them, at best they will take out the garbage,
4. Rotovirus: 90% have it, since the hotel does not monitor cleanliness, apparently we get it immediately with the room, there is no disinfection, as on July 1 there were vomit stains at the exit to the pool, so 10 are,
5. Dining room: pigeons and sparrows in the dining room- the limit of unsanitary conditions, repairs the hall at a crowded hotel indicates that we were not expected to prepare for the season, the dining room is crowded, people with dirty dishes, face those who carry food, the tables are not wiped, it would be more correct for the workers to prepare the table themselves, at least some kind of processing,
6. Territory: people have already written a hundred times about the need for a faucet to flush dirt from their feet at the entrance, wash dirty hands for children, because there are hoses for watering, is it really difficult to bring them to the edge of the lawn, large trees have not appeared, and large trees are planted in the city, in new hotels trees are planted 2 meters at once tall, and the bushes are below the knee, maybe in 20 years they will grow up
7. Beach: all hotels have prepared for the season, everyone had a storm, but only in Europe such a mockery of people, blocks of concrete, one-on-one sun beds, fittings sticking out everywhere, there is no passage to the Gagra embankment
8. The staff of the beach, put sun beds, there are no words, but they rest on the sun beds, 80% are not those who live in Europe, no one checks the bracelets, outsiders also brazenly say nowhere that your hotel, where it is written, but really nowhere
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9
January 9, 2024
We celebrated the new year 2024 in this hotel. I liked the hotel-polite and patient service. The rooms are clean. Food for every taste - everything is very tasty! There is plenty of everything! The elevator was working properly. There are only complaints about the pool... For December months, you can make it warmer. There was a lot of steam going to hotels in Abkhazia - of course there was no steam in ours... But the weather was wonderful, warm and sunny! Thank you for your hospitality!
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4
1
July 12, 2023
A good hotel for a reasonable price! The rooms are nice, the room is clean and fresh. We were settled strictly according to schedule, there were no available rooms before. Good food, everything is very tasty! I didn't like that there was nowhere to drop off my luggage at the reception, it's not good for the hotel. The road to the beach is not included in the hotel territory and is not well maintained, a kind of village road with a bunch of shops and cafes. On the beach itself, sun beds and umbrellas are paid, 200 rubles a sunbed, 300 a sunbed with an umbrella. But the beach is very noisy, you will not be able to relax in peace. A lot of sightseeing boats dock, parachutists descend from the mountains, Negroes are constantly being photographed. In short, if you want silence, it's better to go to the left, it will be quieter there. There is a market near the hotel, there is always a lot of fresh fruits and vegetables.
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8
May 1
We will never come to this hotel and I do not advise anyone. 1. There are no towels. I went down to the reception and it turned out that I wasn't the only one with this problem.. A huge number of guests complained that there were no towels. It is not possible to wash.
2. They moved into a damp room, it stinks of mold. It is simply impossible to stay in the room. The number is 250. I sympathize with anyone who gets it.
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4
March 8
Horror, the whole family was poisoned... they ended up in the hospital. Walk to the beach on the road , you 'll break your legs , broken glass everywhere . The pool is always muddy . The worst hotel! If you don't want to risk the health of your loved ones, never book there!!! Minus zero ! People all over the hotel organized a strike and demanded leadership , there was no water or light all the time . Abkhazia is sad, let down....
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4
June 12, 2024
We had a rest from May 27 to June 2, very good location, near the market.At the reception, they do not tell where the beach is, so everyone immediately gets to the dirty beach, you need to reach the vending machine with a pear), then only go down to the sea, the beach with security, free sun beds, with a very pleasant entrance to the sea.The food is varied, everything is delicious.From 10 am to 22-00 free wine, chacha, beer, very tasty ice cream. Thanks for the rest!
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3
1
October 7, 2024
We booked in advance, arrived with guests (we live in Sochi ourselves) and immediately got to dinner, and there in large letters in the dining room it says the Rotavirus epidemic and hand treatment before entering! We were shocked that we have an anniversary and we still have to travel all over Abkhazia. We got a room on the 10th floor and apparently these rooms are for children, because the height of the ceilings and the height of the doors are the same!!!I had to walk down the corridor crouching! And there is a persistent smell of sewage in the room, apparently because the extreme floors, and the room is hot, since the observation floor is on top and just the ceiling of the room is the floor of the 11th floor.It 's a terrible place and it 's a pity to waste time in an unknown place . And the stench in the room was just terrible from the sewer. And we just ran early in the morning and only returned to spend the night. We didn't go to the dining room, where we had everything included, because we went in once and tried dishes with disgusting taste, we decided that it was better to starve than to eat anything!!!!
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