Europe
1284 reviews
May 13
We had a vacation in April 2025. The cost for 3 nights was a little over 5,000 for two and it was scary. But what was my surprise when I checked in! Excellent spacious rooms, snow-white linens, lots of white towels, a super bathroom for Abkhazia with a hairdryer and shampoos, very decent food, varied, warm clean pool, high-quality cleaning. On an all-inclusive basis, fries and wings/sausages, wine were distributed near the pool. A wonderful observation deck (open from 19 to 20). Very friendly staff. For comparison, we have been to the defense industry complex "Pitsunda", so this is heaven and earth! It's much worse with the service and food, too. Europe has made us very happy, the only thing we would like is to come up with something about the elevator: there are a lot of people, but the elevator is slow, it can't cope at all. I had to walk up, but if it was the 10th floor, the wait would probably be sooooo long. And we also need to get the beach in order, otherwise it's just a disaster! I wish the hotel not to give up its position! Well done!
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1
1
May 27
We stayed at the hotel for a day and it's a good thing that no more. The room was booked for 3, after a 30-minute wait, we were checked into a room for 2, we had to go back again and ask to be checked into a room for 3 with an additional.the child is 11 years old, we waited again and eventually lost a lot of time to check in, why couldn't we check in right away as booked?!? There was not a single towel in the room, we had never had such a thing before, they said they would bring it in the evening, but no one brought it until they came to the reception desk with the proceedings, the staff were tired of the eternal appeals from whom, so they were working hard. The rooms are very tired, dirty curtains, tulle, terrible mattress and pillows. When we went out to the pool, we were horrified, the water in the pool bloomed, was green, I asked the staff, they said the vacuum cleaner was broken and something else, it was impossible to swim in it, but I wanted to. Early in the morning, the staff cleaned the pool, added chemicals and the water turned turquoise, not perfect, but at least something. The food is delicious, although the choice is small. Anyway, the first and last time we were in this hotel. We live nearby, so we visit Abkhazia very often, we have lived in different hotels from expensive boutique hotels to economy options, but this has never happened. I would never recommend it to anyone.
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May 15
We stayed at the hotel during the May holidays. While we were standing at the reception for registration, we listened to the screams of the guests that they were not cleaning the room, there were not enough towels, etc. We were probably lucky, the room was clean) the room has a TV, refrigerator, split system, heater, wi-fi. There are disposable gel and shampoo in the bathroom. The heated pool was cleaned every morning. I recommend red wine at the pool bar. The territory is well maintained, small. There is a good assortment in the dining room, but during the 4 days that we rested, they never gave us fruit, there was only one type of pastry - cookies. As it was, no one left hungry, of course. Cons can always be found, but we didn't have time to look for them) I would also like to add that the hotel is conveniently located, close to a bazaar and a shopping center. And most importantly, the sea is nearby!)
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1
May 14, 2024
The hotel is excellent for Abkhazia.
A new full-fledged all-inclusive hotel.
The beach was not immediately at the exit to the sea, but after walking a couple of minutes to the right. Small pebbles, comfortable entry into the water.
The indoor pool is great. There were always enough sun beds, it was nice to spend time by the water in the evening hours.
The food was very simple and not very tasty. Food is not the strongest side of the establishment. But it is abundant)))
Below, I would like to draw a dime to one fact and wish the administration to correct it.
Considering that tables on the threat of intestinal infections are posted everywhere, IT is VERY STRANGE and for me it is so SURPRISING to see salt and pepper in SAUCERS in the dining room at the same time!!!
Why stimulate the prosperity of what you want to protect your own guests from?
A salt and pepper shaker should be on every table! It is the salt and pepper shaker. NOT saucers that people climb into with their hands, which were unknown where. I think it's important.
I was at the hotel 1.5 years ago and I really hope that it has been changed since then. If not, then I strongly recommend paying attention to it!
There is also an important caveat. At 22.00, the gate, which is closer to the sea, closes and you need to go around the hotel around the entire territory. There is not a soul there after 22.00. And it is VERY unpleasant to go. Cars stop and offer to ride. I do not recommend going without men, it is better to take a taxi.
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13
10
August 12, 2024
Among the advantages - free beer, clean and beautiful sea nearby.
Cons- all 9 people were poisoned on the third day of rest and were ill for the rest of the time.
The only good food is soups, porridge, cottage cheese casserole, watermelon)
Potatoes are fried in secondary fat, they taste disgusting.
All the plates are wet, and so are the cutlery.
Administrators (except men) are rude, non-contact.
One day, the Internet and TV were turned off from 9 pm to 4 pm (the next day), although they said that they should come to repair it at 9 am.
Even foot towels and face towels were not provided in the comfort class rooms.
The bed linen and the unfortunate 2 towels are not changed, the bed is not made.
I'm not talking about slippers and bathrobes.
There is a bar on site (I do not recommend taking chacha, pure alcohol), which is not allowed in a bathing suit, although there is a swimming pool nearby. That is, to get a beer, you need to get dressed.
The beach belonging to the hotel with free umbrellas and sun loungers is 2 times further than the shared beach.
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13
July 7, 2024
We rested from 30.06.24 to 06.07.24. The first star for the pool area: convenient location, warm and clean water, a sufficient number of sun loungers. The second star is for the bar in the pool area. Now the cons of the hotel. According to the regulations, towels are changed every 4 days. I asked to change it for the 3rd day, created an appeal, and eventually changed it to the 4th day upon repeated request. According to the regulations, bed linen is changed every 8 days (we lived for 6 days, we have never been changed). The bathroom leaves much to be desired. The plumbing keeps its word of honor, there is no shelf near the sink, I had to put everything on the sink. Ventilation is not working well, there is a smell. Nutrition is a separate topic, for those with a weak stomach, it is better not to eat in the dining room or stock up on medicines. They both took turns lying down. There is a bar in the lobby of the hotel, where there is either a reception, or a mockingbird, or a break for 15 minutes, which lasts for half an hour. The private beach is not clear where, there are few sun loungers, no towels. We went to the beach, which was nearby.I do not recommend it.
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25
11
May 19
An excellent hotel has disadvantages, but it is excusable, a good location has a swimming pool, a large territory within walking distance of everything.
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October 19, 2023
Not a bad location. Near the market, dolphinarium, embankment, shops and cafes. The hotel is new. 3 meals a day buffet. The choice is small, but everything is quite edible. The standard room is small, but there is everything you need. There is a heated swimming pool on the territory, a disco by the pool in the evenings, a cafe (it did not work on our dates), a sauna, as well as excursions are sold in the lobby of the hotel. Lobby bar in the lobby, but expensive. If you want a quiet room, then you should choose rooms with mountain views, because loud music will sound from the pool where the disco is taking place, and even when the disco is over, the music will be heard from behind the fence where the cafe is open until late.
Of the cons. Early check-in only for an additional payment of 250 rubles per hour. Even if your room is ready, you will not be settled for free. There is no lighting in the room except for two sconces on the wall. There is lighting in the hallway, there is even lighting on the balcony, but not in the room. A very strange decision. Very slow internet on the floors. Faster Internet on the 1st floor and by the pool. The dining room is a little slower, but better than on the floors. There is not one shelf and hook in the shower stall, so there is nowhere to put soap, shampoo, etc. except on the floor. If you are going on an excursion and will not eat at the hotel that day, then you are not entitled to a dry ration. Dry rations are given once at an early departure from the hotel. The ration itself is very meager. This is one cheese sandwich, one sausage sandwich, one apple and one 0.5 liter bottle of drinking water.
In general, the hotel is not bad by the standards of Abkhazia. It can be recommended, but not in the season because the price will be clearly overstated, but in the off-season the price is adequate.
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14
7
October 8, 2024
A great hotel, now we live with my husband in a standard 2-bed room, clean, everything you need is there. Buffet meals, a wide variety of dishes, even too much. There is a heated swimming pool, just fine when it rains and you don't want to go to the sea. I recommend this hotel! We like everything.
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2
May 5
I rarely write reviews, but I really need to. We went through a tour operator for the first time.
We stayed at the hotel from 27.04-03.05. Check-in at 14:00, if you arrived earlier, you will be waiting) We've been sitting and waiting since 7 a.m., because the train arrived earlier. But at the same time, one family, who arrived much later than us, moved in immediately, answering the question: "why?" No one answered. The room was on the 7th floor, and we often walked because we couldn't get an elevator. 4 elevators, 2 of which were not working and the whole crowd was trying to leave on the other 2, but it was not real.
After checking into the room, we didn't have towels, we were asked to bring them almost every day, and of course, no one brought us anything during our stay. In 6 days, they only vacuumed at the entrance and threw out the garbage 1 time. It was cold in the room, the heater was good, but you can't leave it running all night either. Instead of a double bed, there are single beds pushed together, which is very inconvenient, because during sleep you fall between 2 mattresses, pillows are just a laugh. In the toilet, the drain tank on the toilet is half open, the seat is broken. Drinking water is not provided in the hotel, neither in bottles nor in coolers, only to buy.
There is a separate topic about food. The dining room, not the restaurant, as they say, is fed, as they say, "you will not stay hungry." Sometimes it was cold, overcooked or undercooked, although my husband and I are generally not picky about food. The room is small and if you don't come to the beginning of lunch / dinner, then there is a chance not to get there at all, because there is simply nowhere to sit. All the people are pushing, kicking, there's a mini-canteen nearby that's the same, you can eat there for money without such queues in peace.
In general, we do not recommend this hotel.
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5
1
April 26
There is no special variety in food, the most common dining room, but they coped with the influx of tourists, no one was left hungry, as for bed linen, towels, etc., there were not enough of them (we were in a very big race), however, the girls serving the rooms are very friendly, they clean well, thank them 🫶
The territory is clean, well-groomed, a heated swimming pool, a beautiful Playground on the territory, a huge observation deck on the roof) one of the disadvantages is that not all the elevators worked, they couldn't cope, and we had to wait a long time... in general, we are satisfied with the rest)
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1
October 13, 2024
A large enclosed area. There is a playground and a basketball court for children.
The dining room is not big, but there is enough space for everyone. The food is delicious, always meat and fish.
The rooms are cleaned every day.
The staff is friendly and will always help if necessary.
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2
2
April 27
Europa 3 star Hotel, welcome to Buldyr. We took 2 but the measure is economy and comfort, at 1400 we checked into one room, they said the second one was not ready yet. As a result, at 17.00 we received the keys to the second room, but without towels. There were problems with the pack, as a result, the towels were brought at 20.00. We changed clothes with the children in the pool (the children were really waiting), but again we were disappointed, the pool was open until 19.00. In general, we went to the snack bar, where they pour chacha and wine. (The swill is disgusting, but some people like it for free) I drank a glass and immediately lost my mind. In general, we spent a lot of nerves, and we weren't the only ones like that, about 10 families couldn't move in right away, we had to quarrel in the lobby, but the representatives there didn't decide anything, they say, contact the tour operator Biblio Globus. We visited the dining room, in general, the food is good for a budget holiday, but cooking is disgusting and not tasty. I took the potatoes twice, they were all sent. There's not much variety. The tomatoes were taken out and disassembled in 10 seconds. You can't drink alcohol in the dining room, and you can't take out food. In general, people realized where they were, since they couldn't return the money. Well, against this background, people sat down on the "glass" while the rooms were washed. For the first time in Abkhazia, there was no luck with the hotel. Thank God nature is beautiful, and it smoothed out somehow. The Europe Buldyr Hotel. Don't see each other for their discounts!
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4
December 22, 2024
We had a rest in October.
1. Check-in. We arrived precisely by 2 p.m., the registration took 5 minutes.
2. The room. Clean, towels and soap and soap are present. The air conditioner was working, toilet paper and gels were replenished regularly. Towels were replaced once in 5 days. There is not enough closet, things were in the suitcase, which is not very convenient. There is no table or chairs on the balcony, they were taken out of the room. The hair dryer is not convenient, but it is there.
3. The dining room. This is a dining room, not a restaurant. The food is delicious, the choice is large, in principle, everything has been repeated for 5 days, so you will have time to try everything. There were not enough plates for soup / porridge and it was almost necessary to fight for cups for tea / coffee. All the dishes were wet, wiped with napkins. The dishes are not signed, it's hell for the Allergs. Our friend is allergic to fish, so we tried it first, then he did. At the entrance, you need to say the room number, then go through. But this is also strange, because they asked every other time.
4. Swimming pool. The pool is large, the water temperature is comfortable, but throughout our vacation it was green. Those who arrived earlier still found the moment when it was blue, as it should be. They saw that they were pouring chemicals, but apparently very little, because it did not help.
5. The beach. There is a legend that the hotel has its own beach. We didn't get there because the whole embankment was broken up and there was no desire to climb through the blocks of concrete and rebar. The beach near the hotel is very dirty. There are tons of trash along the road leading to the beach.
6. Staff. Outright louts work in the dining room and pool bar. It's better at the respawn, but no one smiles or says hello. They asked me to call a taxi several times, they called me without any problems and told me which hospital was better to go to with rotovirus.
7. Rotovirus. We had a company of four people. Everyone got sick. The hospital said that everyone was from the Europa Hotel. We conclude that the problem is either in the water (let me remind you that the dishes are all wet), or the cooking conditions are violated. Absolutely everyone in the hotel was sick.
8. The territory. It's big enough. Lots of stray cats and dogs. There are flowers and benches.
9. Location. We didn't like it. There is no promenade nearby, we went for a walk to Staraya Gagra. There is a market and shops nearby (local Pyaterochka, household goods). Not far from the railway station, we arrived by swallow, the taxi took 500 rubles to the hotel.
To summarize. After such a vacation with rotovirus, there is basically no desire to travel to Abkhazia anymore. If we go, it's definitely not to this hotel.
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1
May 16, 2024
The hotel is not bad, the pool is large and clean. Food: the choice is not great but delicious. The rooms are cleaned and towels are changed on time.Staff: the girls at the reception are friendly, and the people in the dining room are also helpful.The children's animators are very good, the children are delighted. There are young people at the bar, just trash!! Rudeness, grins only because of them I put 3, otherwise not bad. Abkhazia itself and the people on the street are very friendly and pleasant.
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14
11
November 18, 2024
They were in November 2024. The hotel is so-so, it's the best for retirement, but not for young people. On the plus side: the food is VERY good, there is a lot of choice, everyone will find something to their liking. There is a market within walking distance (fruits, souvenirs, spices, wine, please).Of the cons: check-in is strictly at two, check-out is strictly at 12.00. This is extremely inconvenient. There are no storage rooms. You lose the days of check-in/check-out, you don't know where to go with these suitcases. The rooms were killed, the showers with mold (we had a standard), they didn't clean the oasis for a week, they just changed the bag in the toilet bucket, added soap, shampoos and that's it! The rooms were damaged, we changed two (there was a blockage in the first one, the water went straight into the room). Lights out at 8 p.m., the nearest cafe closes, it's dark on the street, everyone has arrived. The traffic is a block or two further away. We did not swim in the pool, because we disdained, because, again, there is a pension around. How so
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2
8
May 26
My sister had a rest from 05/17/25 to 05/25/25 the hotel is good despite the fact that alcohol, ice cream, cotton candy for children and a snack in the lobby bar are included.Thanks to the guys from lobi bar, Tristan, Giga, Dima, Roma, you're great.As well as DJ Mustafa, who held discos every day and did not let you feel sad.
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2
August 13, 2024
Europa Hotel, Gagra, 07/31/2024 - 08/08/2024
The advantages of the hotel: the air conditioning worked perfectly in the room, by the pool (it is quite large, they try to keep an eye on it, they pour a lot of chemicals and once they saw how they cleaned it) and by the sea you can always find a free sunbed, in the dining room you can always find a free place at the table and choose something to your liking, although the choice is not too wide, and, for fans, beer, local wine and chacha flow like a river from 10.00 to 22.00.
Cons of the hotel: during our stay for 6 consecutive days from 31.07 to 05.08 every day for half a day from about 11.00 to 18.00, ALL water was turned off in the hotel, which immediately created unsanitary conditions and it contributed to the spread of rotovirus. It was impossible to use the shower and toilet at that time, they could not wash the dishes in the dining room (which, even if there was water, was not enough for all vacationers), in the absence of dishes, disposable plates, cups, spoons, forks were taken out. The dishes in the dining room are not signed, and it is not always possible to understand what it is and what it is made of. Many dishes are completely cold, as if they were prepared in advance and now just taken out of the refrigerator, and those dishes that were hot quickly cool down because they are not heated from below at the distribution, although the equipment allows you to arrange such heating. The distribution is inconvenient, especially the place for pouring tea, compote and juice, everything is very crowded and dangerous when carrying cups or paper cups with boiling water. Pigeons and sparrows live in the dining room, they fly over the heads of people eating, land on empty tables and ceiling ceilings, and leave traces of their vital activity. We witnessed a scandal when a vacationer noticed these traces in her plate, left on the table while she went to get another dish.
According to the all-inclusive system, from 10 to 15 you can take ice cream, popcorn, drink tea or coffee with a cupcake. We do not recommend ice cream, it is always soft, melted, which is very dangerous in terms of poisoning. From 15 to 18, they give out French fries with sauce and something grilled (for example, sausages), but you can only drink it with alcohol, no soft drinks are included in the "all inclusive".
During the 8 days of stay, bed linen and towels were NEVER changed, they explained that there was no water and there was only enough laundry to prepare rooms for check-in. Cleaning was reduced to taking out the garbage and adding toilet paper, shampoo and shower gel, sometimes they "forgot" about it, they had to ask to add it. Vacuumed twice in 8 days. The water was leaving badly in the shower, they left a request to be cleaned, but no one responded to it. The attitude of the service staff is completely indifferent, there is no interest in people being satisfied and coming back again.
The "Europa Hotel beach" is located about 400 meters from the hotel gate and is a strip of shore 5-7 meters wide, then a concrete wall or the remains of this wall with protruding fittings, and how can you claim that the beach is equipped if there is NO TOILET, let alone a shower. And just the trouble with umbrellas, there are only about 40 of them (there are only 14 of them by the pool, and this despite the fact that the hotel has more than 400 rooms and, accordingly, more than 1,000 vacationers), and most of them are completely old and torn. Everyone uses the beach, no one monitors the availability of bracelets, you can comfortably sit on the sun beds under a torn umbrella only until 8 am, well, or by finding a beach employee and making a small scandal with outsiders.
The hotel in its current state is categorically not recommended, the rest is spoiled.
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22
July 17, 2024
4 people had a rest in early June. We rented two adjacent rooms. Of the advantages, the rooms are good, everything works, it's cozy. The bar and dining room are edible, but there is no choice. In the sense that on the first day, that on the 7th is the same thing. We quickly got bored, went to a pizzeria and a cafe.
Of the cons: unfortunately there are more of them
A day later, only after we had a fight, we were given some towels and then not all. The laundry can't handle their words. The beach is paid. The pool is dirty, it corrodes the eyes. There were skin rashes in children. There is no private beach. For sports, there is a dead playground and a tennis table Alone. For this money, you can look for more interesting places.
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10
4
June 3, 2024
In the hotel information: 3 minutes to the sea. Elevator. Service staff, buffet. Daily various activities for both children and adults
"+"
Daily room cleaning
Availability of 4 elevators
The view from the hotel is both of the mountains and the sea
Large swimming pool, enough for everyone
Large parking for cars, only hotel guests
are allowed "-"
Late check-in after 14:00
Early check-out before 12:00
Anyone can get to the territory on the sea with sun loungers "from the hotel"
Wishes: in the dining room, I would like calm background music, pre-downloaded to a USB flash drive, and not which constantly freezes due to the Internet and which do not include workers to your liking
I would also like to see free billiards, not 500 rubles an hour.
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10
7
May 8
I liked everything . There is a market and shops nearby. The food in the cafeteria is good, you won't stay hungry. Parking is free. The pool is great, the water is warm.
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1
December 9, 2024
In general, it's not bad, but it's better not to take it on the second floor because the windows are nominal. There are cockroaches, unpleasant odors are present. The attitude of the staff is unexpectedly unfriendly for Abkhazia. The three of us stopped by with a 4-year-old child, I received the third pillow only a day after the third call at the reception. In general, after paying the money, as a guest, they are no longer particularly interested in you. The pool is cool, the heating is working. It is convenient that excursions can be booked and paid directly in the lobby of the hotel.
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September 3, 2024
A large territory, a cool and not small swimming pool, delicious beer (all inclusive), a pleasant appearance of the hotel, but there is one thing, everyone gets sick with rotovirus through one, so much so that many go on an IV to a local hospital (Gagra), we got sick on the second day, the vacation is spoiled, the food is monotonous, but we did not eat it, as the whole family fell ill, unfortunately, we are upset and still sick, we were at the Europa hotel from August 25 to 30, through the tour operator 1001tour
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7
1
May 20
I'm lowering my star just because there are no bathrobes, toothbrushes and slippers.(they didn 't even offer to buy extra money .payment)
The hotel is not bad, we were in April, the cost was very low, despite the fact that everything is included.
The food is like in a regular dining room, I can't say anything bad, and there's no point counting on langoustines and octopuses for that kind of money. There's also a minus for the fact that there are no microwaves, the food is cold.If you didn't have time to come for a snack in the first 15 minutes.
The heated pool is a huge plus, as it is still cool in April.The staff is friendly.
There is an excellent bakery-canteen on site, the guys working there are very friendly and funny.
This hotel is suitable for families and children, as it is quiet on site after 22:00.
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October 13, 2024
The hotel on the solid "3". We had a rest at the end of July. It's not a long drive from Sochi airport, an hour and a half.
The area is well maintained, our room was clean, cleaning was carried out regularly. I was lucky with the view - the view was on the mountains. There is a private pool, clean in principle, there are no special comments.
Of the "cons":
It is not very clear where the hotel has a beach, you come to the sea directly from the hotel, and a man comes up and says that the sun beds are paid and supposedly the beach of our hotel is further along the shore. We didn't bother and rested on a shared beach, but not far from the hotel.
The food is a separate pain, the breakfasts are not bad, but the main meals are mostly fried, a lot of butter. In general, I didn't like the food very much, but everything is individual.
There is a pool bar, local alcohol and beer. There were also snacks, but all for the amateur.
There is a separate bar in the lobby where you can pay extra.You can buy bottled water, snacks and ask to make cocktails.
We have not encountered infections and rotavirus, but many are sick. There was only acclimatization on the third day, but it's hardly the fault of the hotel.
In general, I liked the rest, the nature of Abkhazia is very beautiful, probably it is worth going for this, because the quality of service in principle suffers everywhere in this region. It is not worth comparing exactly with a vacation in Turkey or in more expensive hotel options.
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1
May 29
For the money we paid, just fine!
It works according to the All-inclusive system.
The food was delicious, we weren't hungry. The rooms are clean, the territory is not large, and there is not much greenery, the trees are still young. Lots of roses!
The sea is 5 minutes away. It was in May 2025
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December 12, 2024
From 7:00 to 17:00-18:00 there is no light!!! from the word AT ALL!!! From here there is no hot water, no heat, no TV, Internet, kettle. It's raining and cold outside, there's no way to walk and there's nothing to do in the rooms either. Everyone is sitting in the lobby, because only there is Internet and TV. Therefore, until it gets better, there is nothing to do with the light here. The rest is ruined! The hotel itself is good, well located, the reception has one very unpleasant girl who communicates with dislike. In the dining room there is the same situation, views and answers as to inhumans. I'm shooting a star for the reception and the attendants in the dining room, a very unpleasant lady who collects the dishes. I'll give the chefs 5. There is something to compare it with in Abkhazia, so well done, everything is delicious! The manager is kindly requested to work with the staff specifically with those who communicate with vacationers. With this attitude, they will fuck up your business!
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2
1
May 2
The staff is not very friendly, the girls at the reception do not do a good job, the cleaning was done once in 9 days, they do not change towels. Although the hotel is new, cockroaches have been spotted. The water temperature in the pool is such that it's cold to go in there, and the water is green, maybe it's something that's out of season and the pool is not heated ((( I don't know :) we had a rest in November. And by the way, the road to the beach is full of garbage, there is a mess on the beach in the form of broken slabs. You shouldn't come back here. And there are a lot of mosquitoes and midges in the dining room ! Maybe I forgot about some other disadvantages . Please take action. And by the way, there are dogs walking around the hotel in packs.
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4
July 1, 2024
We rest from May 23 to 07.07,the hotel is good,the food is excellent , you will not stay hungry everything is fresh and delicious,the only desserts are not enough from the word at all, but for the figure it is a plus,the territory is beautiful ,the sea is nearby and clean, the only thing that is missing is for children of the children's area,for them it is boring in the hotel only the pool, I would like to see an animator and a children's room, but everything is super, the staff is excellent and friendly
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13
June 18, 2024
I rested from 05/11/2024 to 05/26/2024. The hotel is lovely, the staff is too. We are especially lucky that the hotel has a gorgeous heated swimming pool. In the sea, the water warmed up to 15 degrees by May 20. The weather has let us down a bit. The heat came to Abkhazia in the 20s.
But there is also a disadvantage. This is nutrition. Everything is fine in terms of cooking quality, but the temperature of the dishes wants the best. The first one is still a little warm, but the second one... At least there would be microwave ovens. But I understand that there would be huge queues for them.
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3
9
April 27
We rested for 4 days and 3 nights, there was a huge queue to check in, and we were saved by being with a 1.5-year-old child. At first, they were standing in line with one person, as we approached, they said that you needed to get in another queue. The reception staff cannot solve the problem with towels, duvet covers and blankets, but this is most likely not their fault, but the managers who have been reading reviews and listening to visitors' complaints for several years and have not done anything. We were driving and hoped that these problems had been solved, but no. We took comfort for ourselves and when we saw that we were given a single blanket and a double duvet cover, we were shocked, fortunately, the child was taking a blanket with him and he slept covered. There are stoves in the room and they were turned on full to sleep under the duvet covers, but it was still cool, thanks for giving us another one and there was availability.
The ticket was for 5.5k for two people, you can't expect a normal meal for that price. It was possible to eat something selectively there. But the food is not canteen food at all, or I have never eaten in such canteens. A man in a bar on tap drinks rude.
Summary: the staff is good, the poor guys at the reception, they get hurt a lot. They honestly say not to come here. The area itself is nice, the pool seemed cool to me, but I just like it hot, it was 28 degrees on the side, cooler in the center. It's easy to live for 5.5k norms, but the food spoils the overall impression. Plus, expect that the contingent will not be very large. There are already a lot of drunks after lunch.
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January 5
The hotel is good, the room is 5+, the food is 5++ very tasty, thanks to the chefs, and that's it, there's nothing else there, no light, no water, no beach at all, the beach is far away, scrap metal, fittings sticking out, garbage, glass, you can't get into the sea.
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October 11, 2024
The hotel is not bad. We liked the comfort room with access to the pool, the room is cleaned daily. Towels are changed after 3 days for the fourth. If you insist very well. There is no huge variety of dishes, but you will not stay hungry. Everything is boiled and stewed. The pool is clean and warm. The beach is not equipped, umbrellas are either missing or torn, Fittings stick out in the sea near the shore. Vacationers know dangerous places and warn visitors. There is a market next to the hotel, so there are huge garbage cans around, there is also garbage on the way to the beach. There are construction sites around the hotel from all sides. Money and vacation time are wasted. I don't recommend it. Find a more gentrified place.
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October 9, 2024
We rested at this hotel 4.10 - 9.10.2024
The pool is large, but it is advisable to clean it more often from the green shade.
The beach is nearby, pebbles.
The embankment consists of broken concrete, debris, rebar and pebbles.
The dining room (the food is not particularly rich in diversity).
Free bar (beer and chacha, some kind of burgers)
WiFi catches in the toilet and then very rarely. The Internet is very bad.
There is a market nearby.
The highlight on the cake is acute poisoning (rotavirus) 2 days of diarrhea and nausea.
I had to go to the hospital, get injections and put on an IV. The hospital is good by the way.
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December 9, 2024
We stayed at this hotel from December 3 to December 9. Pros clean bed, good comfortable mattresses. The pillow has one name. There is no phone in the room. Interruptions in water, and light is a separate story. The food was poor, and the staff in the dining room is also rude. Dogs shit everywhere, no one cleans up, they run in packs all over the territory, it's terrible.The best impressions were only from the excursions.
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October 24, 2024
The hotel is new, the renovation is good,a Playground, a lobby bar,children's animation are all the advantages.fat cons and there are a lot of them, let's start with the reception, it works from 10 am!rotovirus is walking in the hotel, there is a pool with green water, there are no additional towels to the pool, the hair dryer does not work in the room, and the dining room is a complete horror...there are not enough cutlery or spoons or forks, mugs and glasses are in complete shortage, but the staff found a way out of the situation, put cardboard glasses and then wash them....our vacation was in October, there are not very many people, it's scary to imagine what happened in the summer....we do not recommend the hotel, the vacation is ruined(
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November 7, 2024
Among the advantages : a fairly large enclosed area, there is a football field with artificial turf, fresh renovation in the rooms.
Among the disadvantages: green and cold (about +22) pool water. It was November 1-3, 2024. Very poor nutrition, little choice and not tasty. Central Asians work in the kitchen. There is no point in taking full board. There are a lot of mosquitoes both in the rooms and in the dining room. Pillows in the rooms are cloths with lumps. This is the first time I've seen them. There are 2 long-term buildings behind the fence. There is a knock on one from time to time. The other one covers the sea view.
Conclusion: I will not go here anymore and I will not recommend this place.
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January 8
We had disagreements with the hotel as soon as we approached the registration desk.
First to one, then to the other, then they forgot to give us the clouds, but they tried to do some things and fulfilled the requests, well done, on other days there is no one at the counter.
They weren't put in place when we checked in. As soon as they noticed the administrator, they immediately complained about the cleaning.
The hotel is not bad, as it seemed to us. It's probably more beautiful in summer. The room is nice, everything is visible and the mountains and the sea and the courtyard.
BUT cleaning is very lame. On January 1, we got a cleaning knock at 10 a.m. I told everyone else to come back later, but no one came to us, the next day she wasn't there, why only took away a roll of paper and put a new one and threw out the garbage that was in the bucket in the toilet. But the room was not cleaned at all, the garbage bag was not thrown out, nothing was done. There were dirty towels on the floor, but no one cleaned them up, even when they complained about cleaning. After we complained, he vacuumed, put gel, shampoo and toilet paper again. But the towels were still there.
In general, cleaning is very lame. They started packing up and moving out and found some papers under the bed , apparently badly cleaned after the previous guests. The dust is still very dusty. The curtains were not hanging properly and there were a lot of mosquitoes. The children left bitten.
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September 29, 2024
We liked it! The rooms are clean, cleaning every day. A very comfortable mattress. Pillows can also be replaced. There is plenty of food, a large selection, everything is delicious. We were not hungry, on the contrary, a large swimming pool, clean. It is constantly being processed.
If they ask if I will go to Europe again, I will answer YES.
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December 25, 2024
Rest time 17.12.24-24.12.24 room category Standard hotel with the declared 3*
cons: no change of linen for 7 nights, no change of towels, daily cleaning - replenishment of personal hygiene products and toilet paper, carpet vacuumed, that's it. The shelves in the bathroom are missing, the shoe spoon is missing, mold is on all the tile joints, the water in the shower stall does not leave, you stand stupidly in a puddle of water. The carpet is crying and needs a dry cleaning. The maids either haven't learned how to polish mirrors, or they don't know how. Repair is generally aerobatics .... Glue, screws, electrical tape, deshmansky hooks .... "Collective farm" - in its purest form. Check-out time comes when the maid wishes, we were already expelled at 11:00, although the hotel is 25 percent full. The pool is icy, the pool lobby is closed because it is off-season, and wi-fi is ideal only on the 1st floor.
We haven't heard about personal data protection here at all, if you suddenly take a fancy to someone from the staff, your personal number will immediately be known to your admirer.
pros: The building and the territory are thought out and executed perfectly. A restaurant, a market, a shop are all within 5 minutes. There are no questions about the dining room, everything is fresh and delicious as "at home", even the administrator Madina is a darling. Power outages are handled perfectly due to backup power from generators, water is also constantly available, there are problems with hot water supply during the day, but after 21:00 everything is OK.
Overall impression: the idea is good, but still work and work on maintenance.......
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August 5, 2024
It's not bad. But if you want a comfortable beach, then this is not the place. It's a decent walk from the hotel to the beach. It was immediately clear from the map. But the fact that you need to go through a construction site, climb through pieces of concrete with protruding fittings (this was the first time we got there, because we didn't know the way to the beach and they didn't show it to us), this is not for the weak in spirit. The sea is as always a delight. The animation deserves applause. The two girls worked perfectly with the children, fun, relaxed, very polite. Thanks to the girls. There are wonderful people at the reception, polite, attentive, room cleaning on time, diligently and cleanly.
But the dining room is exactly the Soviet dining room. There are no complaints about the menu-everything is thought out. Excellent breakfasts. There's a queue for soup at lunch. It would be necessary to think over this moment so that the guests do not line up, as in the USSR. The plates are always wet and the appliances are too. It means that the oven does not pass. It is sad. There were often not enough appliances at dinner. So there is a question for the staff of the canteen. There is an eternal bazaar at the entrance. Shouting, running, arguing. And these are not the guests and their children. This is how the employees of the canteen get dressed up. Young people who do not know the rules of behavior arrange outdoor games around the one who marks the incoming guests. The guests are forced to watch these entertainments.
The territory of the hotel is very young. There are not enough places to sit in the shade. The pool is nice, lots of sun loungers, few umbrellas. The bar is open on schedule. We were invited to a Thai massage, but it is next to the bar behind the curtains, which are swayed by the wind, no silence, no concealment from the curious ...
The hotel has its three stars. Once is enough to visit. It can be recommended with reservations. Those who know how to ignore the little things will find a lot of positive things in it. We managed to do it
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May 14
We lived for 4 days in the 2nd building of the hotel. To accommodate tourists in an unfinished building - of course. There was no information about the building under construction anywhere. The information on the website has now been updated, but it does not correspond to reality. Elevators, for example, don't even smell there yet. Repair work is still underway, there is a lot of construction debris, dust, and noise around.
The room itself is nice, new, but not without the jambs. There are towels, the bed linen is fresh, the furniture smells new. There are good beds and pillows, there is a dryer, a hair dryer, hygiene products in the bathroom (shampoo, soap, shower gel), a TV, a refrigerator, air conditioning, shelves for clothes, a lot of hangers and an entrance hanger on the wall for outerwear, a balcony. One of the disadvantages is that there is no drinking water or kettle in the room, no bathrobes and slippers. The floor is cold, with ingrained construction dust. The view from the window is on a beautiful construction site. Cleaning was done every day. There is a swimming pool, and on the third day of our stay, the water turned a marsh color.
The food is normal, there is little choice, but the food is the same every day. We did not receive the paid meals either on the day of arrival in the evening or on the day of departure in the morning!!! It's more profitable to eat in other places.
We had previously taken private housing in Abkhazia, the attitude towards tourists was much better, this is the first time we have encountered this in principle. They want to receive money, but they don't want to provide high-quality services in return.
We do not recommend this hotel for recreation.
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October 7, 2024
Good afternoon, I want to share my impressions about my vacation in Abkhazia, directly at the Europa hotel.
In general, the hotel corresponds to its three stars, the rooms have everything you need.
All meals are included, for three.
About the beach, which is located 300-400 meters from the hotel, you come and look, the whole beach, which seemingly belongs to Europe, is filled with sun beds, you sit down on a hammock, as a man immediately approaches you and says that the sunbed is paid, I ask where from the hotel, which are free, but there, further along to the shore, another 200-300 meters along the shore to walk, over stones, some kind of slabs, in short, you can break your legs until you get there. If you get sick, then that's it, write is gone, ambulances do not want to go to the hotel, you need medical help, you call a taxi and go, it's better not to get sick, but you will get sick, anyway.
They observed hygiene, but they still got rotovirus, probably every third person in the hotel got sick with this infection.
In general, I was dissatisfied with the rest.
The only thing is that nature is very beautiful
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June 1, 2024
I was alone in the hotel
From 21 to 26 full days
The sea is cool, but I swam every day, the food is super, there is enough of everything and the choice is great, the heated pool there is water + 30 shows, animation near the pool,
The rooms are clean and cozy
, those who want to drink beer, red wine and chacha without restrictions from 10.00 to 22.00
Also a cake, ice cream, French fries, too, please
Vyvo odin- delight
The desire to return here in a year
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January 14
Wonderful view, the second time we were on New Year's holidays! Not without overlaps, but they are mainly related to the sudden influx of guests. Conveniently located,. There is a heated swimming pool on site.
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May 4
We arrived for the whole May week. It looks like a very decent hotel, and the all-inclusive rate is impressive. As a result, a towel was brought for the 4th day with scandals and tantrums. The room was dirty, and there were cigarette butts on the balcony. The staff is brusque, the receptionist replies with a grin that they don't care because we won't do anything. The room service comes in even though you're in bed. There is a bar on the pool, where everything ends all the time, and the only thing you can count on is cheap booze, wine and chacha. The food in the dining room is edible, but not at all varied, but if you don't have time for the start of the meal, then later you won't have anything to choose at all, the tables for distributing food (buffet) are arranged so that you walk over each other's heads and there aren't enough places. In general, if the service is not important, and you are going to relax, then this place is the best, because the other entertainment offered by the hotel is not interesting, the contingent is drunk from morning to night
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May 1
We purchased a ticket through a tour operator to the Europa Hotel. We're going for the second time, we knew that the hotel was pretty good, but we fell for the price. We arrived, and we are being moved into the second building, where construction work is underway. I'm going on vacation, not listening to drills and hammers from construction workers all day. We asked to go to the territory to look, they just wouldn't let us in, they said check-in at 14 :00, then come. So where should we be before that, sitting with suitcases under the gate. We cancelled the voucher through the tour operator and booked into another hotel. I think the information will be useful to someone.
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June 2, 2024
We have been vacationing since May 26, 24. For Abkhazia, the hotel is good, the rooms are still freshly renovated, the water pressure on the 4th floor was, we got a room with a view of the mountains and the market, the market does not interfere, but the bamboo bar shouts songs until night, we have time ahead for 2 hours, we already slept at 22 local time, the music interfered a little. There is a clothes dryer in each room. There is no kettle, no water. There are soap dishes, but not a single shelf in the bathroom. The shower is like in Turkey and the hotel itself too. The disadvantages are terrible mattresses and pillows. The child got a restless cot, the next day it was replaced with a euro cot on request. Cleaning in the room must be begged, cunning cleaners shirk cleaning, do not speak Russian, they must be dragged straight into the room to vacuum. 4 elevators, in principle, did not wait long. There is a board and an iron on the floor. Swimming pool: large enough, heated, there is a children's area, animation, but it is open from 9 to 19.00 - A huge minus. You can rent a bathrobe for 500 rubles for the entire period. Or a towel for 200 rubles. Meals: all inclusive, buffet, bar, ice cream, local alco beer wine for an hour, after three potatoes chicken slaked cotton wool popcorn. The menu is monotonous and simple, but no one was left hungry. There is always chicken, pork goulash, mackerel, steamed cutlet, side dishes, salads, 2 soups, porridges, some kind of sweet muffins, fruit is a little poor, only orange and apples, obviously not local. The beach is 200m away, but you can go to it either through a construction site or through a garbage dump, the entrance is pebbles, you need sneakers. The sea is still cool in May, but we swam. There are our sun loungers and umbrellas on the beach, included in the accommodation. Old Gagra is 7 km away, where there is a park and an embankment with columns. There is only one street to walk in NOVAYA Gagra, it is equipped. Taxi drivers have a single price, up to 1000 pitsunda one way, up to the white rocks too, new Athos 2000. They say there are buses and minibuses. Excursions were taken to Apsny, they have an office nearby, you can also stay at the hotel, the price is the same. Overall, I liked everything, especially for such a ridiculous price. Drink sorbents in advance, half of the hotel is experiencing acclimatization)) they say the local rotovirus has not started yet, it is closer to July. If they ask me whether to go to Europe, definitely yes. The price and quality are excellent.
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May 4
The hotel is disgusting, they wrote in the application that two adult women need two separate beds in the room, they settled in one bed, they decided to change it, the answer is no in a rude way, the girls at the reception are rude, they don't care about you from a high bell tower, the food is terrible, there is nothing to eat, everything is either undercooked or overcooked and absolutely it's not tasty, the alcohol is diluted, as it should be, the sea is far away, the pool is cold, dirty, it smells of chlorine, you can catch an infection, don't spoil your vacation, you don't have to come here, when we arrived, there weren't enough rooms for everyone, we offered to move into the neighboring building where construction work is underway or the Grand Hotel Abkhazia, it is not clear at all how the booking is going at the hotel, the check-in lasted 2 hours, all the tourists quarreled, the transfer lasted 3 hours, as they waited for an auto bus for an hour, do not fly with a Biblioglobus, there is no tourist recreation
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June 28, 2024
A good hotel, decent room stock. A big plus is the heated swimming pool. There is a market and a dolphinarium nearby. The hotel's private beach is a little far away and is not yet well equipped. The food is average, but I was always full. The staff is friendly, I had a rest from May 27 to June 9, 2024.
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