Strana Dushi
397 reviews
July 12
The room is well renovated(refrigerator, TV, air conditioning, hair dryer; but the lack of cutlery, the TV works only from the Internet, lack of normal Internet, lack of room cleaning/garbage removal / towel change; shower without curtain, water pours everywhere, and it will not work to close in the bathroom, the view is gorgeous (7th floor)), the food (always cold, 1 microwave oven for the entire dining room, salads sometimes just mixed with everything at hand, there is little tasty), settled in a building that is still being renovated both inside (the sounds of a puncher, and outside, 2 stars are already stretched, it's just because of the view
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July 13
I do not recommend this hotel and I do not recommend focusing on positive reviews.
We stopped by on 01.07, bought a 2-seater standard. As a result, we were settled in a room with an area of 11 meters (hello roulette on an iPhone), the two of us could not turn around at all, only sideways. The reception does not solve any questions, does not respond to requests to replace the room, some man from the reception staff was generally rude, addressed "you" and got into a fight, although we treated politely and did not say anything superfluous. He shouted that the walls could not be pushed apart and generally sent a forest. They also send questions to the tour operator to solve (any - whether it's a room change or a lack of a bed for a child).
The photo of the rooms on the website does not correspond to the stated one at all - you buy one, and they settle in economy. In these three-storey mini buildings, apparently, the rooms are generally small. Yes, the buildings are after repair. Only this matches.
The sea is ALWAYS dirty near the hotel - a river flows into the sea near the hotel (see photo - taken at 7.30 am). To swim, you need to go much further to the left of the hotel, it is already cleaner there, but not much.
But people flounder in this, and then write complaints that they have rotavirus. We did not even dare to approach the pool (look at the photos and reviews in the VKontakte group - it blooms, then exudes a "fragrance", vacationers have a permanent intestinal infection).
In the dining room, some buildings are eaten first, and then (later) others. An employee stands at the entrance and asks which building you are from, then answers that it's not your time to eat, come back later. A branch of the madhouse.
In the room where there are machines with drinks, the smell is such that it hurts the eyes (sourness). The food is like everywhere else in hotels in Abkhazia, only the plates are wet and dirty periodically, there are not enough of them. Building materials are laid out everywhere, in places there is a construction site, in places ruins and mountains of construction debris, the beach is not well equipped, the beach strip is narrow. The hotel has a lot of fences, you have to walk in circles to get to the beach at all - either go to the very beginning or through the ruins. There are no beach towels.
There are no hooks or shelves in the bathroom, it's not clear where to put everything.
This is not the first time we have been in Abkhazia, but this is the first time we have encountered such a combination of sludge.
Think 150 times before buying a tour here. We left 2 days later for another hotel.
The 2 days we were there, we swam only on Mocha Beach.
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7
1
November 18
We rested in the 6th building, it was clean and cozy.
Regarding nutrition, there is nothing supernatural, who is on PP, there is always chicken in any form, steamed vegetables, fresh vegetables
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August 11
There is simply no service, there is practically no beer in bars, and if there is, then a queue of several tens of meters is built up to one bartender.
There are always not enough plastic glasses in the dining room, you have to wait for 15 minutes, the same situation with forks.
There are not enough sunbeds on the beach for everyone, I am generally silent about the points. The beach is dirty.
For the first 3 days we lived without towels in the room, as we were told the laundry does not bring them in any way.
The food in the dining room is normal, you can eat.
An evening supposedly disco, this is a girl, the administrator takes out a column, turns it on and that's it. There are no tables or chairs to sit near the so-called bar. The people are just standing there.
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4
August 21
Everything is great. The sea is nearby, its own sun loungers and its own beach. The territory is in the process of development as it is very large. In general, I liked everything.
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1
July 27
People, don't believe the good reviews about this hotel. All lies! Of the views, this is only the view from the window. I would have given more stars for the excursions, but the hotel itself is being evaluated here. The room was cleaned 1 time in 10 days. We held it at 23:00, but we were happy about that too. Towels and bed linen were not changed once, toilet paper was just taken from the maid in the hallway when she carried it to the rooms, I do not know which rooms, but we did not have it more than once. The wifi didn't work almost always. You can't watch TV in the evening because it's from WiFi. The staff is either already tired of tourists from their discontent, or they are basically used to behaving like this. They asked for a clothes dryer every day, but they didn't wait. The laundry was dried on the doors. Water!!!!! I don't understand at all what the problem should be here??? She wasn't there at all. If you want to have a cup of coffee in the morning, then wait for the "Wonderful Dining Room" to open, so that if you don't die in a fight, you can drink there. We bought it for drinking in our room, there is nowhere else to take it. There are no kettles, there is an ironing board on two floors. The elevators are not working, waiting 10-15 minutes. The dining room!!!!!!!!! I've never seen anything like this anywhere.There are no dishes, no napkins, little food, and terrible quality. How can you cook like this??? As if they did it on purpose so that people wouldn't go there. Well, we haven't gone since the third day. It's just that this battle for survival over a plate and fork, in which you then put some terrible food, got tired very quickly. There are many wonderful cafes nearby, with good delicious food and drinks. We visited the grill bar once, standing in line for one chicken wing for 20 minutes. Well, nonsense of course!!! It feels like a bunch of people have been gathered in one place, just to see how they will survive in this! The room lock system is like this - you go out and take a card from which the light in the room turns off, the refrigerator will stop working accordingly, so you can't store ice cream or cakes in it!!! There are no sockets by the bed! There is no way to get into the pool at all, there are no places. The bar is open, they pour beer (diluted), sour wine and chacha. The beach is not equipped with sun loungers, we did not fight for them, people came in the morning, laid towels on them and left. We put towels on the pebbles because there was no point in looking for something! We rarely swam, the sea is not very clean. We left in the morning for excursions, tried for the whole day so as not to spoil our rest from this hotel and the staff. Also, walking around the territory, or rather not far from it, if you go outside the hotel, there are many destroyed buildings, no one lives there, only stray dogs, we suddenly saw a bear, a sleeping live bear that lives alone in a cage, 200-300 meters from the hotel. The cage is not guarded by anyone, it does not look very reliable. Why is he there alone, is it not clear at all? In general, our vacation was saved only thanks to excursions, they are conducted well, they tell and show a lot of things. The food in the city is very good, the service is decent in the cafe. I really don't really want to remember Abkhazia right now, I don't want to go back there anymore! Why they did this is not clear, they ruined their reputation very much! We could receive tourists and earn good money! In general, it is not worth going to the Country of the Soul!
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7
October 11
The horror is utter, of course I understand that it is budget-friendly, BUT there are very few items in the canteens, you really need to wait for 10-15 minutes. Five people had to eat with one spoon. Problems with plates, food tray. For a huge crowd, there is only one very ordinary kettle, are you seriously a KETTLE🤦♀️
In 7 days, our room was cleaned only once and we were asked about it for 3 days. Soap and soap only upon check-in, the garbage was taken out to the floor by themselves and cleaned up in a couple of days.
Snack bar: it's also terrible, one plate in hand and that's it, if you're unlucky and the wing is raw, Well, tomorrow we'll try our luck. From 10-12 they give a sweet tube, too, one a day.
Alcobar is very far from both the snack bar and the beach.
There are no beach towels, no slippers, and you can't even buy a bathrobe
THE POOL HEATING DOES NOT WORK
We were in early October, the water is very cold
On the plus side, the area is beautiful, and we were given a room on the 9th floor with a view of the mountains and the sea.
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4
May 3
The place is great, the location is excellent, the center of the Sukhum embankment. But the food of the animals in the zoo is better fed. I can't even put it into words. It feels like the food is cooked in the evening, then put in the refrigerator and served cold in the morning. Full of excitement, when settling in, a separate topic created such a crowd that people were on edge. In general, if you want to spoil your vacation, come here.
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29
3
August 10
The worst hotel we've been to, the rest is ruined.There is no question of any 3 stars.
The territory of the hotel is a passageway, strangers, without bracelets everywhere, by the pool, just walking, relaxing, there are many huge stray dogs on the territory of the hotel, barking, scratching, sleeping everywhere, a dirty river flows into the sea right next to the hotel, the water in the sea is like in a dirty puddle, brown, sometimes icy (photo below) the beach itself is dirty, no one cleans up the garbage after tourists, the sun beds are declared free, as a result, it gives out 25 pieces for free, the rest are connected by a chain, those who wish can take 200 rubles, we went swimming to Mocha beach, the water is clean there,
the food in the dining room does not cause appetite, there is a cheap canteen, there are a lot of people, there are not enough plates and appliances for everyone, they hurriedly wash and take out the dishes wet and unwashed, in recent days they have put out disposable small plates, this is some kind of kapets, the dining room is large, but there are even more people, there is a massacre for food, people row everything baking, watermelons, sausage with your hands, you need to see it, if you managed to get food on a tray, then this is not the whole quest, you still need to find a free table, how many times you stood with a tray and waited for someone to eat. Intermediate food is a laugh, the queue for these wings in three rows in the scorching sun, as well as for beer, ice cream and tubes, has never been tried, it is impossible to stand this queue,
the pool in the hotel is about 1 meter deep, 20 adults, next to a children's pool, the adult pool is filled with young children, the water is cloudy, if there are filters, they don't work.
now about the room, we lived in the 1st building on the 14th floor, the room was not cleaned at all, on the 6th day I asked to replace the towels and at least sweep the floor, then I went myself to ask for a broom, the floor was in the sand. She promised to come in the end on the 7th day, brought some of the bedding to us and a couple of towels to us and to the room next to the children, and asked them to replace it themselves, but not to speak at the reception😅 I agreed, started changing my underwear, went out into the hallway to ask her for toilet paper, and she was on the couch on the phone, so she was very busy, very busy. 😁 a television in the room worked from the Internet, which is constantly lost, all paid subscriptions, in short, was without a TV ,here is the attitude to the guests, the reception bickering, yelling, and the elevators are very slow as turtles just so I do not understand the rave reviews above, or purchased, or real people sweet carrots do not eat 🤨
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6
1
August 19
At the moment we are resting at the hotel, I can say one thing: the hotel is absolutely not ready for the all-inclusive concept! And to such a number of vacationers too. There's a horror going on in the dining room, it's just scanty for so many! Yesterday there was nothing in the dining room for lunch that you can just wash down, no compote, no drinks, nothing, and they offered to wash down lunch with water! I don't know how things are with wine, but there are huge problems with beer: in two days, there were so many things with it that I can't describe. Then the breaks are for half an hour, then it's over, the bartender himself is drunk and drinks beer, and tells the vacationers that the break is over, then it's over altogether, and everyone said today is a day off with beer, it won't be. How so. Today there is no beer again, they answered the question when:until the management gives the command. And that's just the meager amount that I wrote. After the rest is over, I will write a full, detailed review.
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3
September 12
I really liked the place. Clean, cozy, satisfying.
It is 3 steps to the sea.
I wish there was more order in the dining room. and national dishes.
We'll come again.
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1
4
July 7
We stopped by on 07/24/2024, all inclusive is a big word, the staff is normal, there are no towels in the rooms. The dining room, barbecue area and bar are at a normal distance from each other, there are queues all around, everything is poorly organized, there are few sun beds and they are busy with towels in the morning. But I want to say some words about the dining room, the chefs do not know how to cook at all, 2-3 dishes that can be eaten, there are not enough dishes in the dining room
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3
1
May 16
We had a rest from May 9-12 .
I liked everything very much.
The hotel is renovated. We had a 4-bed Standard room - 2 rooms. Each room has a double bed, wardrobe, TV, air conditioning.
There is a refrigerator in one room. White new bed linen, a set of towels for each person (facial, bath and foot towels), disposable shampoo, shower gel, soap. There is a hairdryer.
A very large dining room. The food is all very tasty, a large selection.
The hotel is located on the first line, has its own beach - sun beds and umbrellas.
There is also a swimming pool.
The territory is very large, clean, and beautiful.
Thank you very much, we had a very pleasant rest.
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3
2
September 26
We are resting in the Citrus building, the building is new, the furniture is new, everything is beautiful, But there is a large but constant water shutdown, because of this, there is such a stench of sewage in the rooms, people open the doors so that it does not hurt in the eyes. There is also a mess in the dining room, everyone wants to be the first, they are afraid to stay hungry. The territory is beautiful. But when there is no water and the lights are turned off, then it becomes quite dreary. And you realize there's nothing you can do.
I recommend those who do not shave such exotics
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1
1
July 25
I will not recommend this "holiday home" to anyone. Upon arrival, we waited 40 minutes at the reception for check-in. Then I was given the keys to a room in another building, which did not have a room of my category (2-room junior suite). It's good that the name of my building was written in the voucher. That is, they wanted to put us in a room with a lower category. After I pointed out that this was not my building, we were moved into a suite in my building. After 3 days, I was told that we were being relocated. Let's go figure it out at the "reception". By the way, at the reception, 3 employees with a queue of 20 people discuss their work issues and discontent with the guests. This is extremely unprofessional.
We expressed our dissatisfaction with the fact that not a word was said about the relocation. At the same time, the employees wrote to our tour operator that they had warned us, and this is an absolute lie. If we had been warned about this right away, I would have refused this suite. We came to rest, it took 2 hours to put things away and now again I have to not rest, but deal with "moving", and this is stress, especially when I came to rest. At the reception, the conversation was conducted by a not very amiable young man who behaved disgracefully, raised his voice, claimed that this was a mistake by the tour operator, although this is not the case. The room was booked six months in advance in the winter, and after contacting the tour operator, they told me that this was their mistake. The young man told us that they had done a "good deed" for us...
it felt like we had asked them for something and, so be it, they felt sorry for us. Some just beyond the skills of communicating with guests who paid money for a vacation.
To the question of the "all inclusive" option. This is 3 meals a day in the dining room. I've never seen anything like this in my life. Insufficient food, a huge number of hungry people, there are basically no places to eat in peace.
While you're looking for cutlery, the food is running out. No one cleans the tables. Canteen workers find this quest. The condition is that every meal is a test to "get food", to "capture" an empty table in a deadly fight. A meager menu. We managed to win only 2 portions of porridge for breakfast. By the time the spoons were extracted, the porridge had cooled down. We only had enough for 2 trips to this wonderful place.
Then we ate in cafes and restaurants. Which was not included in the financial plans.
If you are going to this wonderful place, keep this in mind that you only pay for the room. "Everything is on" is in fact "everything is off".
One of the advantages is the most beautiful nature, the view from the balcony, the sound of the sea. The Azure building is located right on the seashore. There are few people on the beaches.
Perhaps the management of this holiday home will someday work with the reception staff, teach them how to do their job professionally, and set up the canteen. For such a large number of people (2 buildings of 15 floors and 5 more on 3 floors), they will make another dining room, or increase the reception time, solve the issue of the amount of food and create favorable conditions for the comfort of guests.
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2
July 12
A good sanatorium.
Of the minuses, this is a queue at the reception and confusion in the dining room. Well, it's not that critical.
But the sea is nearby, right across the street. Heated swimming pool. Unlimited alcohol bar, juice, ice cream, popcorn for children.
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September 19
The rooms are normal, but additional.The places are simple layouts, all the grids are felt.The food is not good for three and everything quickly ends in a complete orgy in the dining room.The service is not what towel change every 5 days, room cleaning can turn the sign over, there is one bar on such a large area and one person does not have time to queue all the time and often everything ends.There are a lot of excursions for recreation, a disco for two hours.It seems to be fine for cleanliness, as for me.The staff can be rude, the grill bar gives out one serving of 10 pieces of French fries and one chicken wing.The territory is beautiful.
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1
July 11
We stayed at the hotel from June 27 to July 9, just returned. The rooms are not bad, freshly renovated. You will not wait for cleaning, only on request and then after 3 days. There are not enough bath towels, they have not been changed more than once. The bed was changed once, we talked for a long time. There are not enough cups in the dining room, if you do not come to the opening, there may be no empty seats. And even all this is not fatal, we got drunk. The hotel is located in a bay and next to a river, so the water in the sea is very dirty. I wouldn't risk letting my children swim there. We went every day to the wild beach, behind the lighthouse, it was sparsely populated and the sea was beautiful. If we were without a car, the rest would be a complete failure. In the pool area, there is a perfect boor who allows himself to swear at children. We don't set foot in this hotel anymore.
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4
August 19
We rested from 08/12.24 to 08/17.24 we booked a room with a double bed, got two beds, just connected under one sheet, they didn't even put a mattress pad on the common, it was discussed that NOT the first floor, but they gave the first floor!!!. The repair is very superficial, old mold is visible under the new wallpaper, the air conditioner is leaking. When checking in, we had to look for cleaners, the room was not ready, they did not even know that there would be a check-in. The cleaning is disgusting, it is wiped only in the center, and what is happening in the corners, along the walls and under the furniture is just terrible. We, for two, were given most likely a room for one, a very tiny room, we had to climb over each other 😂
The food in the dining room is tolerable, but monotonous and meager, you have to fight for fruits, there are no desserts, if you don't come from the first minute, especially for lunch, then there won't be enough hot. There are insanely many people, there are not enough places, appliances, dishes. The territory is very beautiful, especially in terms of nature, but so far it is half restored, it is dark in the evening, but the lighting seems to have begun to be done. There were not enough umbrellas and sun beds on the beach, we had to take paid ones. The sea is dirty, (the river flows nearby) and the cold current.
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September 27
We had a rest in the middle of September, the location is certainly good, but it can be seen that there are not enough staff to clean the territory and in general. Unsanitary conditions are present, the dining room is terrible in the sense that the food is cold and tasteless, tea, coffee 40 degrees. We went to the nearest restaurants. There are not enough places, plates, spoons are also not enough. The tables were wiped themselves. When they checked in, of course, they were punctual, they arrived in the morning and checked in at 14:00 for the first time, but they had free rooms. We were supposed to be evicted at 12:00, and we were evicted from 07:00, but almost everyone is evicted like that. The rooms are large, but the furniture is Stalinist, just tin, the lights and water were often turned off. So I'll say we rested at different hotels, 2 ka and that's better. The hotel is not ALL for tourists, but only to make money. Dear owner, of course I understand you, you don't have time to keep track of everyone, but I think you'd better change the manager.
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3
2
August 17
We had a rest from 08/27.24 for 9 days with 2 children. They lived in the Azure building. Spacious, clean room. The food is very tasty and varied. I didn't want to go anywhere. The children always found something to eat. We drank chacha and beer. Alcohol is quite normal. We went for straws, French fries, Fruit ice, it's included in the price. We went swimming on the beach towards Aitar, it's cleaner there. There is a great promenade nearby, for walking. In general, the rest was a success, everything was fine. I recommend the hotel
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1
June 24
We have been vacationing since 11.06.24 in this hotel. The first impression was great! They settled on the 13th floor
in the 1st building, where the Reception is located. The rooms have been renovated and are well done. New plumbing in the shower, tiled. In the room, a small TV is hung on the wall, there are: a wardrobe, two cabinets, a narrow side table, a refrigerator, a shoe cabinet at the entrance, a clothes dryer on the balcony, an ancient air conditioner, but it works well, that's all, there are no chairs, in the evening there is nothing to sit on the balcony, admire nature! There is no cooler on any of the floors, even in the lobby, where there is no reception. In the morning I went downstairs with the question: "where can I get boiling water or drink water?", the answer from the reception: "Drink from the tap, it goes like drinking, we drink and you drink!". I tried it-I didn't get out of the bathroom for two days. Of the 7 buildings, not one has them, vacationers all complain, one answer is drink. We collect only in the dining room during meals in our containers. About the dining room. Renovated perfectly! A tall building with columns, the acoustics are awesome, there is a subwoofer in the center and they drive their songs more, and I want to "throw a plate and go dancing with the waiters!". "Bludgeoning" at full volume, even one waiter grabbed the microphone and let's sing along, having no voice and not knowing the words of the song, while dancing...Imagine this "circus tent". Waiters wear black (T-shirts, trousers, sneakers, baseball cap), both on the street and at the checkout... The crosses are dirty, they are not shaved themselves! The impression, as soon as I got out of the seats...., they look better! There are few girls, those in black, but at least in aprons! There are a lot of vacationers, this is something! Then there are no forks, spoons, glasses, plates, then the food is all over-you're waiting! We did it according to the buildings: 1 turn 1,2,3, the building-1 hour, and the rest later...Well, not much has changed.
Food: "This is so that you don't die these days!"
They can't cook! It's all the same! Chicken liver, chicken, chicken cutlets, cottage cheese with semolina (cottage cheese 1%), beet cabbage cut into 5cm pieces, apples, oranges.Soups are all funny and porridges too!
Bar: beer - 1 glass plastic 250ml in hand, the beer is sour, bitter, the bartender speaks from Rostov!
By the end of the race, the second counter was opened, they began to give local food there, it was fresher. Chacha 1 glass of 50ml. (1cm)!, red wine-local n/a-0.5 cups in hand, both are not given together, you need to get back in line!
Territory: the view from the 13th floor of the hotel is excellent!
you leave the hotel in the morning-as if there was a war. All the trash cans are scattered by dogs, they are cleaned up after 8 o'clock, as the workers come. There are 50 dogs on the territory and by the sea...All suits ..., in the morning at 5 o'clock they start howling, barking...She bit a guard in front of us, tore her pants, and rested another day. On the day of departure on 06/21. The Head of Abkhazia and his entourage visited the hotel, went to the sea, looked and returned to his Escort, the dogs were caught, after a few minutes the other dogs "pulled up". And about the sun beds, as in all
hotels-you need to borrow before breakfast, and after breakfast, only on the pebbles! the sea is normal, but after the rain-a river flows nearby, drains from the mountains and a canal from the hotels all into it, wind and current all to the shore of the hotel (you can 2-3 days) do not go ashore the sand is all on you! we walked along the embankment to the center, there is clean water on the beach, but pebbles.
We have something to compare it with, we rested in neighboring hotels! security, maintenance, food - there is no head! I'll bet 2!
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6
September 11
For a long time I was going to visit Abkhazia. I am from Transnistria myself and we are twin countries. Since 2012, due to a protracted conflict with MD, she left for Russia. And so in 2024, my family and I, consisting of a spouse from the Russian Federation, I from Transnistria, my mother from Transnistria and our little long-awaited child at the age of 1 year 11 months, went to Abkhazia. Economy plane tickets and only 1 with luggage 114,000 (the year of the family you say)? The all-inclusive accommodation was paid for in February as a previously discounted reservation, since Alean is our partner, a total of 78,000 for three adults and a child without a place. At the time of booking and selection, the hotel was a winner that there is a medical facility nearby, there is a doctor on site, there is a cot on request, a two-room room with an interior door, namely with a bathroom, with a large balcony and two separate exits to it, a balcony with furniture, renovated in 2023, sea view, private equipped beach which is cleaned and it is equipped with sun loungers and umbrellas, as well as tea, coffee on the beach, and there is also a heated outdoor pool, barbecue with pizza, fries, burgers, snacks, tea coffee with sweets cotton candy, waffles, gingerbread, and at the pool for children juices in the bar, ice cream, cotton candy and popcorn, and a buffet in the dining room with a seven-day menu and alcohol in the dining room for lunch and dinner. I ask you to pay attention to the owner of alean, and Erzah (I may be mistaken with the name of the second owner) has nothing to do with this review, that all logs at the time of booking are saved and screenshots with a description are even to this day. What we got: the flight is gorgeous, the transfer from nobitransfer is gorgeous, only 16,000 for a car there and back 7 individual seats - we and our friends were driving (Omar is the best driver), the reception at the hotel does not take into account the boarding and age of people, there is no consideration for the comments of the travel agent, they check into the wrong rooms. Lana apologized for overbooking and we were moved into a room not of our reservation: the room had a different area, lack of repair, a small balcony with one exit, on which there was an air conditioner unit, from which it was hot and stank of burnt wiring, the view from the window was on some kind of maintenance yard, there was no the interior door, but only the arch, everything rattled and creaked to the point of impossibility, instead of a bathtub there was a shower cabin, constant switching off of light and water, the far wing and the third floor without an elevator. After the claim, Alean covers his P. and comes up with the idea that the rooms of this class may differ from the photos in the offer, alo! you do not specify any other options for this room on the website, and the description still does not correspond to reality + you simply erased the crib for the child from the description on request. You don't have such an option instead of an apology. Next, we are informed that they can move the day after tomorrow, let me remind you to rest for 5 nights, two of which are not in our room - where is the recalculation? And then about the dining room: we were settled in Azure - this is the 7th building, and as it turns out, our food is not as indicated on the website in a three-hour interval, but an hour and a half for the remaining fingered leftovers after the first stream. Yes, people pile up food, fight, climb into plates, take away plates, but there is no way to get fruit without a champion category. The food was canteen-style, delicious, but there was also a piggy from what had been half-eaten earlier and smeared with mayonnaise. The child was rushing to the dining room, but at the time when we were supposed to - it's late, after the child was starving at the dining room and the administrator of the dining room did not twitch a single cell on his face and the child was not allowed, we decided to feed the child for separate funds. If you had a war, you don't have to pinch a spoonful of porridge for a child. Taking into account such a schedule, you can forget about sun beds on the beach, there are few of them and they are engaged in the first stream, who eats from 7. We eventually took a set of 2 sun beds and an umbrella in the aparol bar for 300 rubles. We swam on the general's beach. The river really flows into the sea with sewage at the main one. The sea is warm, the beach is pebbly, there is a little sand in the water. The nature is fantastic, the territory needs to be improved, but it is long and difficult, in the PMR it is also still to restore and restore. Grill bar: except for fries with a wing, gingerbread and waffle, there is nothing and tea / coffee is beach in it, but this is the 6th building, it is far from ours, from the beach - you also need to walk decently...the dining room is opposite the 6th building, there is no alcohol in the dining room, alcohol is in the bar of the main building of the first where the reception is even further away from us, there are juices there, and ice cream is not by the pool, but in the grill bar. Snacks and cotton candy, popcorn were not found. In one hand, a glass of wine, half a glass of chacha and a glass of beer. Animation is also only in the main building for children. In our one hour in the game room, drawing on the stones. Adult animations have been seen - only drunken marriage dances and ending with fights. Tennis court - the presence of table tennis one at a time at the building, the pool was not seen to be cleaned. The playground has not been painted since the time of Stalin. The 6th building has a mini playground made on a three-d printer made of plastic. The swing is dangerous. Before our eyes, the child flew headfirst down because of the narrow light hollow seat and the same cables. A child was insured on the slide. The trampoline is damaged. There are sooo many dogs, huge, they are in the dining room, and one even got into our transfer. Pigeons also fly in the dining room and the tables are not washed.
There are only people in the main building at the reception. The rest of the buildings are only with guards. We also had cleaning and room service staff. Thanks to Galina for her help with room cleaning, equipment, and care. We could not get on excursions (they offer on the territory of the hotel), we only got on the ritz ship, on which the ship's staff brought me to my senses, as it turned out, the rotovirus in the hotel did not bypass us, no matter how we drank drugs before and on time for the trip, vaccinations, cleaning, sanitizers, fruit detergents, and We also cleaned the room ourselves. Anyway, at first I was lying without signs of life, then the child started at 3 a.m., the resident's office of our building called a taxi for us and the child was taken to an IV drip in an infectious disease clinic, a taxi there cost 350 and back 260, at our expense, and then my mother fell ill, my husband already received a rush of rotovirus on the plane. I came to the reception in poor condition with my feet from the 7th to the 1st, since there is no connection with them and asked to come for us, since we have an early check-out and at 5 a.m. we have to be at the checkpoint, Alice assured me, do not worry, in fact we were walking with luggage and sleepy a child in his arms on foot to the checkpoint. No one came. That's how this hotel and some of its staff discourage all desire to come to Abkhazia. Of course I will come back, but definitely not to this hotel, and certainly not all inclusive. With less pathos, but with great pleasure, it's better than here.
For those who write, do not believe the negative reviews - I will say believe it, this is not a haight. We checked it out and it's still twisting our stomachs. The number was 7315, changed to 7102 (pictured 7315). The amount of rest for 5 days was 2700+2000 taxis to and from the airport across the MO + flight 114,000 + transfer for our family 10,500 + accommodation 78,000 + buying groceries for the child, water, wine and snacks 7000 + taxis to the hospital 350 and 260 + boating 2250, meals on board 600 and meals at the airport back 900, insurance 1900 + fee, despite the fact that it is taken from 14 days, we were charged 800 + deck chairs 300+ 800 = 222360
See original · Русский
8
August 1
We do not advise anyone to go to this hotel. Absolute disrespect for tourists. The room was ready only at 18.00 instead of the promised and standard time of 14.00. And even then, after the proceedings. There are hungry dogs roaming around the hotel in large numbers, which periodically arrange a slaughter for food. The girls at the reception can't give any information. They have no time to play solitaire on the computer, defiantly turning away from the guests. The food in the dining room is a separate song: whoever had time, ate. Tourists are also forced to extract it, as well as plates, tables and appliances, while creating a huge stir. The bar gives one glass in one hand. One person is sitting in the dining room, guarding the food, the second went to get drinks and will bring only himself, the second drink will not be given. The distance between the bar and the dining room is decent. And it's not just about alcohol. There are a lot of bars on the territory of the hotel and nearby that do not belong to the hotel with music until the morning. On the other hand, the market: dirt.
The snack bar served spoiled food: expired kebab with a smell. Also on the principle of one-handed operation. The elevator in the main building is permanently closed. Don't let the children go alone, you can get stuck. Construction is underway on the territory. Male workers walk around in a crowd, grinning at single women. Our room should be "Ala lux". In fact, the wooden windows, the parquet eaten by bedbugs and the lack of light in the toilet. The child was put on a worn mattress. It was replaced after a written claim. In general, we did not meet satisfied people. Swearing at the reception and not only))) Positive feedback is your own, custom-made.
See original · Русский
5
July 31
We rested in this "paradise" from July 24 to 31, today we finally left this terrible place.
The only plus is the view from the window to the sea, the first line. Unfortunately, there are no more advantages.
The dining room is disgusting and the food in it is completely unsanitary. On the third day, we were poisoned together. The dishes are poorly washed, they are constantly in short supply, and they are cooked like for pigs. There is only one distribution line in the dining room for 7 buildings. People are almost fighting over food. I will immediately mention the promised bar with burgers and soft ice cream, this is not the case. You will be served one unfortunate wing, not the first freshness of fries and some kind of cheap ice.
Although the hotel is located on the first line, but the beach is dirty, there is not a single toilet, and a collapsed shower. The sea is dirty, a dirty river flows out there. In conjunction with the dining room, the entire hotel has dropped off or caught rotovirus.
Many people write about renovation and updated rooms, but we got an already worn-out room, I attach a photo. By the way, there is simply no kettle and hooks in the shower in the room.
The staff service leaves much to be desired. The water was running out badly in the shower, I waited 3 days and went to the administrator 3 times before the plumber deigned to come.
There is a construction site on the territory, garbage is lying around and ruins are all around.
The vacation is ruined, the impressions are terrible. I sincerely do not recommend this place. You should not go to poison yourself for your own money.
See original · Русский
3
July 23
Well, it's time for me to post a review about this "miracle" hotel. We had a family vacation: me, my husband, my daughter and my son. If it were possible to put -5 stars, then I would. Let's start from the beginning. We ordered a two-room room with one double bed and two single beds. We were provided with two double beds. Children of different sexes are 7 and 5 years old.
Canteen.
As many have written before me, this dining room resembles scenes from the movie "The Hunger Games", the strongest will survive. There are not enough places, plates, spoons, mugs too. In the end, they even put disposable dishes! And this is an all-inclusive hotel!!!! The food is disgusting. Fresh. The room in which there are drinks with compote and water stank of sourness!!!!
Bar.
At the beginning of the holiday, it was indicated that beer is given out one in hand! I've never seen anything like it. The wine is warm, it would be cold
, it would taste better, chacha, as my husband froze, looks like moonshine, which my grandfather drives.
Cleaning.
Room cleaning is a separate art form. We lived from July 16th to 24th. In the beginning, the floor was washed every day and the garbage was also taken out. Then we swept and mopped the floors ourselves. I remind you that the hotel is "all inclusive". But thanks to the maid for offering to put an extra bed for the child. The towels were changed once. The bed linen is clean, but with some yellow spots. And they also changed it once.
Staff.
One word boorish. There's nothing more to say.
There is no ironing board on the floor, although they said that there is, there is also no water cooler, and with all this, you can not put water in a bottle in the dining room and take it out. There is no kettle or mugs in the room, only glasses. There is one remote control for two TVs.
In general, I do not advise you to go there if you do not want to spoil your nerves and stomach.
One plus is the presence of a lovely nurse, who, unlike all the staff, smiled and helped.
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3
August 16
I don't know what people like about this hotel. I'll start with the fact that there are so many people in the dining room that you literally have to push and fight for plates while eating. There were also constantly not enough tables. The service is terrible, we were sick with rotovirus and after it we were asked to change the towels, but in the end they were not changed for all 2 weeks that we rested. There are not enough sun beds on the beach and people WITHOUT BRACELETS are lying on the sun beds, we paid for everything that includes sun beds, but as a result they are occupied by other people. The sea is cold due to the fact that the hotel is located right next to the river flowing into the sea. The pool area leaves much to be desired. The grill bar is located very far from the pool, the children want to eat ice cream by the pool because it is very hot, but first you have to go there and God forbid if it does not end.
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3
September 29
We had a rest from September 20 to 27, 2024
In my practice, this is the worst vacation, let's start with the fact that:
The electricity was turned off twice during this period, the water was turned off twice, even there was nothing to wash your hands with. There were not enough forks, spoons, plates, and trays in the dining room.
Fruits (Abkhazia is a rich country for fruits) they were given out little, everything was sorted out in a fight and most importantly - with your hands!!!!
The dishes are all monotonous, salads cannot be called salads, the mess from yesterday was not eaten, even pasta in the Navy managed to serve the next day from broken cutlets, what people broke on baking sheets, there is no muffin for tea at all.
The linen was not changed more than once during the entire period, the room was wet cleaned only once and then through a great request.
I agree that the animators work at 5, discos every evening.
Beer, wine, and chacha flowed like a river from 10 a.m. to 10 p.m.
The sea was dirty after the storm, but....This is nature, you can't trample on it.
It was my first time there and I will never go again.
Moreover, rotovirus also walks there from such unsanitary conditions, people lie in bundles in the rooms.
See original · Русский
3
July 14
Dear tourists, I do not know who writes these reviews, it's all lies! I came back from this terrible hotel today. I didn't see any advantages at all. Some disadvantages. Starting with the dining room. The food is terrible, it's the same every single day, there are no cups, no spoons, no soup plates. In a fight, you take off these accessories. There is dirt in the dining room, the tables are not being wiped, it's terrible. Room cleaning is not done at all, towels are not changed, as well as bed linen, we rested for thirteen days, then with grief in half on the eighth day we managed to replace the bed linen. The horror! We thought the sea would replace all the shortcomings, but it was not there. There is no toilet on the beach, there are about thirty sunbeds, I had to get up at six in the morning to take a queue. And they were waiting for the watching beach, which has a working day from eight, and it opens the chain from the sunbeds and people begin to grab them at a gallop. Rough. The sea is dirty, it seems that it is not a sea but a swamp. Jet skis arrange battles and stir up the water so much that there is no desire to swim. And all intoxicating in the morning along with the viewer. Also, there is no toilet by the pool, and where people go, of course, into the water. And what is 'all inclusive ' worth? Laughter and that's all. There is one point near the main building, the bartender got drunk and got into a fight, did not come to work for two days, the bar was closed. No one answers the question of why. It also applies to water. The device broke down and has not been working for three days. And you can write a lot, there won't be enough paper. I will say one thing, I DO NOT RECOMMEND this hotel! People, we work so hard and deserve to be treated with respect, especially for our money. Have a good rest, but not here.
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6
July 16
we had a rest in July 2024 with a company of 3 families, it was indicated in the voucher so that we would all be settled in one building. as a result, we arrived, 2 families were normally settled in 3-bed rooms, and we were supposed to have a double-circuit quadruple, the senior administrator told us that all family rooms were occupied and they did not know when the vacationers would move out of them. then we were offered an alternative: either go to another hotel in Gagra, or to another building in 2 double rooms. none of the options suited us, because it is marked in our vouchers that we all have to live in the same building. we came to the conclusion that we will temporarily move into 2 double rooms until the family one is available. after 2 hours, a girl came and said that the room was ready. we went to look and check in, came to the room, and it was not cleaned, although we were told to go faster, because they could give us the room. as a result, we stood and watched how they cleaned, the maid forgot to take out the trash and put the damp bed linen. The room is 2 rooms:2 bedrooms with double beds (although children are of different sexes with a difference in age of 7 years, this is not very pleasant), there is no turning around in the corridor, one air conditioner for 2 rooms, one refrigerator and one remote control for 2 TVs, 2 clothes dryers,4 bedside tables,2 closets, a shelf in the corridor and, of course,windows that don't open. we wanted to open it, listen to the sea, and there are double windows, we are like in an aquarium, there is no balcony either. the room is basically 4/10, freshly renovated, fine.
now about the food and the dining room, this is a separate topic. the dining room is designed for 700 people, and all 2000 people eat, queues, fights for everything. in the morning there is a queue to drink tea or coffee, at lunch there is a queue for soup, in the evening there is something else. the buildings are fed according to a schedule, which was not very convenient, because we had a child under a year old with a sleep regime, and it was not always possible to arrive on time. there is a diet menu in the dining room, everything is bland and not always tasty. almost every time for breakfast, lunch and dinner there were pasta with cutlets. there is an inconvenient arrangement of food stands in the dining room, they are scattered throughout the hall, so there is a crush and real survival games. we got tired of the dining room after 4 days, we finally went to eat pizza, and then we ate doshiraki, because we didn't want to go again and fight to eat. there are only 2 high chairs in the dining room, although there are many more small children, this is a big minus. there are not always enough dishes and appliances, queues and fights over cups are a separate topic. they cook there like in a pigsty: if they haven't finished the sausages for breakfast, then they will make a salad with these sausages for lunch, if they haven't finished the pasta, then they make questionable pasta with them. in short, the dining room is terrible.
bar and pool. we arrived and literally on the first day the bar was closed indefinitely due to the fact that the bartender quit and there was no one to put on the bar. he didn't work for a day, then when people didn't get confused and started self-service, they closed him down altogether and put the guys from the canteen who worked very slowly. sometimes there are drinks poured into glasses on the bar and no one is there, so the children take both chacha and wine and carry them to their parents. the pool worked fine in the beginning, we came to swim mostly at 10 pm, everything was clean, fine, and then the lifeguard quit, the pool was not clean for 3 days, it turned into a swamp, and then in general it started working from 9 to 21.
the sea. the sea is cold and dirty, because there is a river with slops nearby. it is better to go to Mocha beach by minibus, there are only 2 stops, the water there is beautiful. Yes, it has its own beach, very narrow, there are fights and queues again, this time for sun beds. The sea also left a bad impression
brunch and barbecue. for several days we went to brunch, we were given ordinary waffle rolls, without condensed milk, and at the barbecue we were given chicken wings, French fries, sauce to choose from, popcorn, ice cream, sandwich. In principle, it's delicious, but again, queues and fights
are staff. for 10 days they never cleaned, they had to do it themselves, they gave fresh bed linen and towels, they changed them themselves. The girls at the reception never know anything and sometimes lie. upon check-in, we were told that nothing was booked here, and everything was distributed by a computer, and when people with a small child got tired of riding in the elevator to the 11th floor and they asked to move them, they were told that all rooms were booked.
elevators are generally a separate topic. half of the vacation we either waited for the elevator, or rode it. there are only 2 of them in a large building (14 floors, 12 rooms each), the elevator is very cramped and stuffy.
the territory of the hotel is large, the nature is beautiful, but sometimes we came across different fittings and unpleasant moments. there are destroyed buildings on the territory, dogs are walking, sometimes strangers who knit bracelets on their hands and beg for money for them. there is nowhere really to sit on the territory. there are no tables in the evening, there was no table in the rooms either, I had to put my own out of the car
the overall impression of this place is really 1 star, do not believe the good reviews, do not spoil your vacation. We're not going back there anymore.
See original · Русский
6
2
May 14
The country of the soul. Abkhazia. Sukhum. May 2024.
An all-inclusive hotel....only in a special way.
There are very few advantages, but many disadvantages.
The unfriendly staff settled a large company in different buildings, although there was a note about joint accommodation.
Maids and hotel dogs, running like meteors, were waiting for us in the building, calmly walking along the corridors. Well, anyway, they were friendly against the background of the reception. We came across an updated building after repairs, we were the first. Snow-white sheets, comfortable beds, mini-sized towels, because, alas, the big ones were not delivered. The light just didn't turn on in one of the rooms and we're an hour away!!! Tired! We were waiting to move to another room. We assessed the animation level, looked for sockets together and, miraculously, found them near the floor - 2 for the entire room and not near the bed. On the second day, the quest continued. An ironing board was set up in the hallway. There is not a single outlet in the hallway.
On the plus side, it's really very clean. But, you must admit, there are not enough advantages for so many disadvantages.
A separate story is the dining room! A huge number of people, a lot of tables and a micro-Swedish line. There's no way into the canteen without a disinfectant. Dirty plates, even dirtier appliances and underachieving staff. There were always not enough forks and spoons. To see traces of someone else's lipstick on an allegedly clean glass in a hotel proudly calling itself "all inclusive" is such a thing.
The food is the most ordinary, the most table-like, but edible. Even the children found something to eat. The bar is a separate kind - unkindly wine in plastic glasses and the same unkindly unfriendly bartenders.
Snack. The snack bar was so beautifully announced. And in fact - an unfinished plastered shed, in which, again, an unfriendly girl with a non-changing glove puts 5 French fries and a cold piece of lula on your plate. The sauce in the assortment is diluted adjika and garlic.
I was impressed only by the nature of Abkhazia. There are probably so many shades of green that even Pantone does not know. Thanks to our friendly company - the rest was a success thanks to ourselves.
I do not recommend the hotel. There are much more disadvantages than advantages, not "all inclusive", but a failed attempt to do this.
See original · Русский
18
July 14
The place is beautiful. And that's the whole plus. The hotel is disgusting. The service is zero! The dining room is a separate story. Dirt, dishes are not enough from the word at all. I had to win it back every time. The tables are always dirty. The canteen is a diner of the eighties. Reception is like cerberus. It is not clear why they are sitting there. No matter how many times I asked for help, they never helped. The bed was changed once in fourteen days and the towels were the same. They were already standing up from the dirt. There is no toilet on the sea or by the pool. People walk right into the sea. There is complete chaos on the beach. Jet skis create complete trash. Not only are everyone drunk, they arrange such battles, not noticing that children and people are swimming. They make the water dirty, not the sea, but the swamp. In a word, I do not recommend this hotel. It sucks!
See original · Русский
5
September 28
We rested in September 2024, the territory, we liked the rooms, our room was cleaned, towels were changed, but the food spoils the whole impression. It seems that there is a choice, but it is so tasteless that I do not want to eat. We got baked goods only 1 time in 5 days of rest, sometimes leftovers were obtained from fruits. There are not enough mugs and cutlery in the dining room. Twice I had to wait for a spoon, but they did not wait, I had to not eat the first one. There are no water coolers either.
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1
2
September 18, 2023
We had a vacation in September 2023 together with my husband. We chose a room of the "coffeemort" category in the Magnolia building with a sea view, a beautiful view from the balcony, as if the sea lived very close to the park, umbrellas and sun beds on the beach, Wi-Fi on the beach is weaker, but there is, which is also convenient. The buildings have been renovated, everything is fresh and beautiful. There were rooms of this category in the 14-storey building "Cypress", with large windows on two walls, with large balconies also on two walls with the letter G. The views are beautiful, but there is probably a lot of sun in the afternoon. Friendly girls at the reception in the same building. The territory is well-maintained, laid out with fresh tiles, repairs are underway in other buildings. The location is convenient, near the central embankment, at the exit from the territory there is a street with many shops. But the sea in this place is not completely clean, maybe because of the neighboring river, maybe it was so during our vacation period. The dining room building is also beautiful, the owner tries and brings beauty. BUT, the room was never cleaned in 5 days, the garbage was taken out only at our request. 3 meals a day, weak. Of course, they didn't go hungry, they had to eat, but everything was monotonous. There is no baking at all! For tea every day, cookies like "Jubilee" and gingerbread, that's all. We could at least bake some buns. Next year, another 14-storey building will be launched, a swimming pool and a cinema were promised. If only the food had been made better and then it would have been wonderful!
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15
May 7
We rested from May 1 to May 4, 2024, beautiful nature, walking like in the forest, the smell of eucalyptus trees, the sea is very close, reconstruction is underway everywhere, it is interesting to walk and imagine how it was in Soviet times, the scale is amazing. Near the gorgeous Sukhumi embankment.
We lived in the 1st building, the rooms are renovated, parquet floors, mattresses, pillows, linen, towels are all new. It is necessary to fight for the second blanket and bath towels, but they brought it 5 times. There is no kettle, mirror, chairs, hooks and shelves in the bathroom. A mirror and a shelf just above the sink. There are only 3 hangers in the closet, as a result, we used a clothes dryer to hang clothes and towels. There is no ordinary drinking water anywhere on the territory, even in the dining room ((( only boiling water. At the reception they said that drink from the tap.... The food is terrible, the smell knocks off at the entrance to the dining room ((( everything is cold, the first courses are salted, there were no vegetables, salads are not clear from what cooked, apples and oranges were chopped into thin slices, coffee is only instant, the staff is rude and rude. It is impossible to drink the included drinks, wine and chacha are poured from 5 liter bottles of unknown quality and production, beer was brought in kegs. Fruit ice cream is delicious, it is given from 15 o'clock. There is a snack bar, food left over after lunch is distributed, only in plastic plates and tables outdoors.
The pool and the territory near it are being built, work is underway even at night if it doesn't rain and all the noise can be heard in the rooms (((
There is no entertainment, the local dogs are very friendly, although they defused the situation and added positivity, periodically refused table cutlets and not only ...)))
There are sun beds and umbrellas on the beach, there is no bar, there is no shower yet. Garbage is cleaned only on the territory of the hotel, and behind the fence along the sea it is a nightmare, the bins are overflowing and there is also a lot of garbage nearby, the sight is disgusting, even abandoned buildings look nicer.
There is a huge potential in this hotel, but so far everything is sad, there is no service, quality and organization of work.
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17
July 23
The stated service is completely untrue. We are currently staying at the hotel.
1. The dining room. Such a mess has never been seen before. There are a lot of people and obviously the dining room can't cope, you constantly have to wait for plates, glasses, spoons, forks. The dishes are all dirty and greasy. You have to wipe the tables with napkins yourself, you won't get any workers. There is clearly not enough distribution line for such a number of people. The unsanitary conditions are complete. Vacationers, in order to get their own food, do not wait for the appliances and grab everything with dirty hands from the trays. There are not enough tables either, you have to stand and look for a table that will be free.
The water for tea and coffee in the water heating devices does not have time to boil, the maximum heats up to 60 degrees, so think about what kind of water we use here.
2. Lobby bar. Alcoholic beverages are included in the declared "all inclusive", but there are constantly no glasses, beer has not been brought, the filling machine has broken, or one foam is flowing. At the reception, they do not give clarity to the comments. Also according to the declared intermediate meals in the grill bar. Burgers are claimed, but in fact they are not. When asked for what reason, the answer was that the girl alone prepares them and physically does not have time, so they are not there. It turns out that all this is paid for by the voucher, but in fact it is not. It's very sad.
3. Cleaning the rooms. You need to ask for a change of linen and towels and clean the room. The maids said we will clean your room tomorrow, but 2 days have passed since then and there has been no one.
4. There are no mosquito nets in the room, if you open the window, then mosquitoes are right there.
5. Animation is monotonous every day.
To summarize, we can say that the all-on system works according to the all-off system. There is absolutely no customer orientation. It is absolutely not worth the money that was given for the ticket. Expectations were not fulfilled.
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3
December 7
We are resting now. After The UAE And Tai. Go ahead and don't read any nonsense
Nice rooms, home cooking, magnificent sea (swimming) and beautiful territory!
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2
August 4
Damn, a vacation is planned from 07/23 to 2.08 , we had enough for exactly 3 days . Then we ran off, heels flashing .
But I'll start with the advantages of this hotel.
A beautiful and well-maintained territory , a clean swimming pool , and we got a room in the building we wanted.
The maids quickly brought the linen to replace it , cleaned it , and the youngest child also liked the animation for children . That 's probably all .
And now the cons .
The sea is disgustingly dirty, just terrible. There is a river nearby and, accordingly, everything flows right into the hotel. After the rain , the water becomes dirty and smelly , they didn 't even dare to get in there .
And accordingly , it is already necessary to travel beyond the clear sea by minibus , and this is not the first coastline .
Food! It 's just disgusting . There were rotten boiled squid , salad with beans , and bugs floating in the pickle of the child .
No baking , salads on the principle of "I made you out of what was . The children didn 't eat anything , and neither did I.
And yet , everyone there is just sick with rotavirus .
I do not recommend this hotel to anyone, it is a complete disappointment.
Those who write about the nature and beauty of Abkhazia and so on , nature is not the merit of this hotel , they paid for comfort , clean sea , and food . And in the end , we didn 't get any of it . There was no playground , no normal food , and no sea .
Think 100 times before going to this hotel
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4
August 5
We are currently here! From August 1 to August 7, 2024 You can't call it a hotel! We plan to leave a day earlier! A two-room room, without a balcony, and the window rests against another window, an old one that was before the renovation and as such there is no ventilation! 1 building! There are no sockets, no hangers, there is one rod and one shelf in the closet, no towels, no hot water, one air conditioner, the linen does not dry! They are not cleaned at all, only garbage can be taken away and toilet paper can be given!
The sea is dirty, periodically, in places as if the keys are beating, cold! There is only one passage to the sea, it is very inconvenient!
Drinks and a snack bar are only one thing in one hand, it's a shame!
The dining room is a mess! You'll find something to eat and you won't be hungry!
Evening disco..... funny....
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3
November 17
A wonderful hotel. We lived on the 10th floor of a 15-storey building. The view from the room is super!!! The food is good. Heated swimming pool. The staff is friendly.
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1
August 14
It's a disgusting place. So terrible that even the beauty of nature and the sea could not interrupt the impression of a vacation. To begin with, they settled in the wrong place and waited a very long time for settlement. Bed linen and towels are missing. Rotovirus and intestines live there on a permanent basis! Children feel sick at every step. A dirty river flows right at the hotel into the sea, where the guests swim, apparently this is the main cause of the intestine. The dining room is a buffet, well, that's sooo loud. There are no places, there have also never been cutlery from the first time, stand and wait for it to be brought, there are no glasses, queues everywhere, plates are wet and poorly washed. It was only by the last day of their stay that the staff thought to rearrange the food blocks along the hall, and not across it, so that people could not get through to it. The food is smelly and the smell of rotten meat has been constantly haunting all 10 days.
The staff is completely beaten off. They do not understand why they are there, they are rude, rude and do not even try to pretend that they want to help with this or that problem.
I do not advise if you and your children are planning and just do not waste money, nerves and time on this institution.
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4
September 27
We had a rest with my husband from 17.09 to 26.09
If you are going there, I want to warn you about negative surprises, they begin on arrival and the airport in Adler, you will be met by a boorish young type from Apsua tour (transfers in Abkhazia, most likely monopolists in this area there) after spending 2 hours at the airport, we were put in a transfer together with other people and taken, go about 2 hours.
Upon arrival at 7 p.m., we waited a long time for check-in, they offered to come at 10 a.m. tomorrow, they probably wanted us to spend the night on the bench, we had to run into the administrators, to put it mildly, we settled in Eucalyptus building 6, the room is new, renovated. There are no towels, blankets, towels were given out only on the 3rd day, again after my insistence, by the way, the room was cleaned once, and again after the scandal, towels were changed only on the 6th day
The biggest trash is the dining room! The food was monotonous, there was chicken, fish, we did not get meat, fruits were laid out for the dogs to fight. There were not enough spoons, then forks, plates had to be waited for, and deep plates were generally snatched out of their hands for the first time, it was funny how the people turned out to be so ill-mannered, shame! If you are an intellectual, you will stay without lunch, in short, the quest is still the same! Tables are not wiped, it is necessary to eat on unwashed trays🤣the dining room is very small, it is not designed for such a number of visitors, in general, they went to the dining room without any desire.
About alcohol-at the 1st building there is a filling machine🤣chacha, a glass of wine in one hand, those if I went for a glass of wine (plastic ones, by the way), I could not take the second one to my husband, there was a queue for beer🤣drinking takes place on nearby benches🤣the wine is not bad, but for some reason it was unpleasant for me to be there, so we walked with my husband in the evening to the shop and took there Lykhny, inexpensive and good wine.
The beach seems to be big, but there were not enough sunbeds, it is completely undeveloped, there are no toilets, no changing rooms, I am generally silent about the shower! the water in the sea is very muddy from the sand and from the river flowing nearby...
The pros are the view from the balcony, still a mantled room, a comfortable bed, by the way, blankets have been given there only since October, they still gave me, because it was cool at night. Responsive staff, they are simply not enough... I liked the Sukhumi embankment, the Sukhumi Drama Theater-I strongly advise you to go to the play, the actors are just super! A large offer of interesting escourses.
Conclusion - let's go to Abkhazia, beautiful nature, responsive people, of course there is neglect, a lot of abandoned buildings, but we perceived it as a highlight😄
We were taken back to the train station very early, almost 8 hours before departure. I called and asked the operator of the same company Apsua tour.... She said we act according to the rules, which one? Encouraging people to spend a little more time at sea😜
I definitely do not recommend the Country of the Soul to people who have been to Turkey, Egypt, in good hotels in Krasnodar or Crimea, it is better to spend some money and go somewhere else.
In addition to the surprizes, I caught rotovirus 2 days before departure, I think in the dining room...
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3
July 21
The rooms are terrible, while driving I thought that there would be a normal hotel, especially for the price of 100 thousand rubles, but it turned out otherwise. The room was terribly cleaned, there was dust on the sides near the baseboard and I don't understand what the stains were from, as well as stains on the toilet and all over the bathroom. We found a small bloodstain on the bed, and there were pills and various stains on the bed linen. I advise you not to swim without slippers in the shower because you can catch whatever you don't understand. Cigarette butts were lying on the cupboard. Well, now about the territory. The territory looks beautiful, if you don't look closely, everything and everything looks like it's from the USSR. The elevator works terribly! If you live on the 14th floor, please accept my condolences, you will be waiting for the elevator for about 10 minutes. Ventilation often does not work and it stinks terribly. Cicadas interfere with sleep, one was able to fly into our room. I advise you to put a grid, and not to make 2 windows and a hole at the bottom through which everyone can fit. Terrible attitude towards animals, namely dogs. And also about the pool. The so-called Criss/Christian came at 09:00 and started shouting that the pool opens at 10, and after looking at the inscription stating that the pool is open from 8 a.m. to 8 p.m., he fell silent. He forbade jumping into the water and said that children should swim in the children's pool, and then he threw the child into the pool with a bomb. He swore about beer, even though he drank it himself. I'm not talking about the beach. The water is very dirty, looking at the small crowd of people, it seems as if someone deliberately poured something into it, which is why it can't be so dirty. I hope you will listen and not go into this mess.
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4
July 24
I rested from 06/11/2024 to 06/14/2024. Upon arrival, I waited in line at the reception for an hour to be given a room. The room was not cleaned, the week's garbage, hair on the beds. There was no air conditioning in the room, as well as buckets for garbage. The Wi-Fi TV was not working. The hotel has 1300 rooms, one dining room, one bar and a small swimming pool are not designed for such a large number of vacationers. It is difficult to find a place in the dining room, plates and spoons were running out, you can wait 10 minutes until they are washed. On the last day, the cleaner stole a package from under the sink, which contained 4 creams, perfumes and nail scissors, came to the reception, said that Jeanne and Vika had cleaned, but did not find the ends. Number 6302. The hotel was not brought to mind. I do not recommend going there.
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3
August 5
Hello, in July we rested at the country of the soul hotel. The rest was 100% ruined . The rooms were not cleaned from the word at all, we drove into a dirty toilet room, the shower was not cleaned, no matter how much we asked for no reaction, we had to buy detergents and clean ourselves
We lived on the 12th floor, the elevator did not work periodically, in the dining room, before eating, you need to wipe the table yourself and, in a sense, get the dishes, a plate, a fork, a spoon. Animators are also on the top three. The buildings are being repaired, they are drilling and knocking right from early morning. Stray dogs roam the territory. The only plus is the incomparable nature, fresh air.
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3
July 25
It's a terrible place!!!! In the photo, when everything was new, the rooms were terrible , they stink of mold, my room stinks incredibly of sewage, they came to do it 3 times!!! It comes in and stinks again, it's impossible to stay in the toilet at all, the lid on the toilet is broken, the dishes in the dining room are all broken, the nonsense is complete, they regretted a thousand times that they came here, I don't recommend it to ANYONE, they can't change the room!!!! They refer to a clogged hotel, the food sucks full, 9 thousand hours is not worth this hotel in any way , they do not want to return the money!!! They say you need some kind of help, they say something serious happened , there's no other way, it's just awful!!!! The whole 6-day vacation is ruined !!!! Although for this amount you could take and REALLY RELAX in the anthill dining room , people have nowhere to go , not that they would sit down , that there is a queue for ice cream for 3 hours , that for kebabs , beer you wait for 20 minutes until the bartender plays enough with shifting from one glass to another , I DO NOT RECOMMEND AT ALL , MAXIMUM 500 rubles a day this hotel is worth it, EVERYTHING IS COMPLETELY DIFFERENT FROM THE POSITIVE REVIEWS
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5
August 4
We booked the hotel back in March for the end of July on the recommendations of friends. Judging by the reviews on the site, doubts plagued. We arrived early in the morning, the area is dirty, there is no Parking, we parked the cars somewhere in the backyard. Check-in after lunch, went to the beach, but it's very similar to the beach, dirty, garbage, definitely not the beach of an all-inclusive hotel!, took sun loungers and umbrellas. Around lunch, some uncle ran up, started yelling, and well, they quickly got off my deck chairs, we lost the power of speech there, we had to explain about the culture of speech and tact. Well, of course he apologized, but the acquaintance with the hotel happened with such an employee.
Then we went to check in, but everything seems to be fine. But outraged, there were a lot of people figuring something out all the time…
Lunch is trash.. people are wild, the food looks so-so, there were no napkins, the dishes were wet after washing, there was nothing to wipe... it was stuffy in the dining room, and after the dining room you go out into the air, everyone is sitting smoking, there is nothing to breathe (there are no specially designated smoking areas!
The rooms are ordinary, there is no cooler on the floor, there is also no kettle and glasses in the room, we also did not have towels and we were told that they would definitely not be there until tomorrow😨 I dried myself and the child with a T-shirt!
✔️An adequate guy poured wine and chacha at the bar, but the guests behaved disgustingly, defiantly they poured juices and wine on the grass.
✔️The pool is clean, but the sun beds are all occupied in the morning and for the entire vacation time
It's a mess!
Having collected all the disadvantages, we decided that we definitely would not stay here, and in the morning the children started vomiting! We had 3 families, 7 children in pm and they pulled everything out! We went to the nurse, she did nothing, sent us to the infectious disease clinic.
The state and emotions after this hotel are difficult to adequately describe! The contract was terminated and they moved out.
We will not come back here for sure!
By making efforts and wanting very much, you can make this hotel loved and guests come back here!
I wish you exactly that!
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2
1
August 15
We have been at the hotel for a week (mid-August).
Minuses:
1) The sea is very very dirty, because a large mountain river with faeces flows along the border of the hotel. You need to go swimming away from this place.
2) Every second person has rotovirus, diarrhea and other "intestines", children - every first one. They get sick on the third or fourth day. In fact, you come to the epicenter of the epidemic of intestinal infections, and everything here is conducive to their development!
3) The service is very weak, because there are a lot of vacationers, and there are not enough staff. Towels are not changed, although it is stated that they should be changed on the fourth day. Even on demand, the fourth, fifth, etc. day is not changed. They are simply not there (not enough). There are not enough underwear either. We slept on mattresses for a day without underwear. The rooms are not cleaned, toilet paper needs to be begged. It is better to come here with your own pastel linen, towels, etc. and wash basins.
4) The beds in the rooms are good. But the cabinets are not full-fledged: there are hangers, there are no shelves (or rather one). A suitcase serves as a wardrobe. There is not a single hook in the bathroom to hang a towel. There are also no nails or protrusions in the rooms to hang something, there is also no hallway. In the bathroom and on the balcony, the pipes on which everything is dried are rusty - they leave indelible traces.
5) The power supply is normal. But... there are no washbasins at the entrance to the dining room - you will not be able to wash your hands here, there is only an antiseptic. There are not enough appliances, plates, seats.
6) The price for early booking (booked in January) ended up being more expensive than in the season. However, the price-quality ratio is not in favor of quality!
I agree with the advantages in other reviews.
Before you come here, think a hundred times! This hotel is very inferior to even the most ordinary guest house.
I will not advise anyone to visit this hotel!!!
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3
July 24
The hotel is 3 stars. If you want to ruin your vacation, then come here. The hotel's infrastructure is not designed for the number of guests accepted. There is a horror in the dining room. Fights over tables, plates, forks and spoons, food. There are not enough towels in the rooms. There are none. The underwear is so dirty that it makes you feel sick. They haven't changed it in 5 days. Drinking and eating are just disgusting swill and chow like in a student cafeteria. The sea is dirty because of the drains of the river that flows through the whole of Sukhum and pours into the sea. Rotovirus is provided for you on this vacation. The rooms before the stay are decent. In principle, for those who have not been anywhere else and have not seen better service, a stay at this hotel will not seem terrible. Cheap beer and barmatuhi, which is called wine, are poured here for free, but 1 plastic cup in 1 hand.
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3
July 23
Hello. Now we are in the Country of the Soul hotel, it is completely unsanitary. There is no toilet or sink in the dining room to wash your hands, the dishes are all greasy, it is not possible to drink tea with BOILED water (it does not have time to heat up, there are few boilers). There is a faucet near the grill bar, but they wash the grates there, there is no soap. The toilet is in the first building, there is no soap. In the grill bar for five days I have never seen tables wiped, vacationers rub tables with napkins. There are a lot of people in the dining room, there are not enough dishes and appliances in the dishes, they begin to put their hands on, the tables are not wiped. We didn't see any hamburgers, we asked why not, we got the answer I can't do it here alone. It's hard with cleaning the rooms, I asked to sweep, they said on the fourth day, they didn't sweep on the fourth, I asked why, they didn't have time to answer. The lobby bar, for two days they poured foam instead of beer, the bartenders, after dancing a lick and touching the paving slabs with their dirty hands, pour alcohol. I really don't like to write, but it's terrible how dirty it is here, not a vacation, but a Quest try not to catch a gut. Our family didn't complete the quest and started throwing up on the fourth day.
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