I have called several times and, perhaps, I will hardly visit this dealer anymore. The theater begins with a hanger. And the dealership is from the manager's job. So managers don't care about the lilac star on you, no one will come back, they won't even come in your direction if you don't hold a lot of money in your hands. Not even like that - don't shake them! The dialogue with the manager boils down to the premise: we don't care who buys this car - now you or tomorrow someone else, but they will buy it, because there is no choice. Dear colleagues, teach your employees the etiquette of sales, and the feeling that you did not come to the dealer, but to the Chervensky market for vegetables.
Excellent service. I gave the car a warranty to replace the stabilizer bar, they said 2-3 hours, after an hour and a half it was ready. I only apply to this car center. I like everything. Thanks
The car dealership is no different from similar ones, clean, beautiful, polite staff. The cost of a car is about 25% lower than in Russia, but they also do not sell to Russian citizens. So you just can't come from Russia and buy it.
I traveled around quite a lot of salons and there is something to compare with, we chose a new car and this is the only salon that approached the client from the right side.You guys are doing great.many thanks to the sales manager Evgeny and the appraiser of cars in trade in Nikolai, you are the only ones who were able to correctly put all the dots on both buying and choosing a car
Luxury is just a name. In fact, the service is poor, long and indifferent.
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H
HELDER
Level 6 Local Expert
May 24
In the belji manager's salon, it's as if they don't pay attention to you on purpose, the girl at the entrance didn't even greet you.
You know, it seems like small things, but they quickly discouraged buying a car from this dealer, turned around to the exit and drove to another salon.
Great car dealership! On Mayakovsky 2, super service is especially liked by Anton pstiga, a specialist in service and sale of spare parts, who is always positive, will help prompt, etc. and also liked the warranty engineers very much, everything is fast and efficient without unnecessary bureaucracy.I definitely recommend it, I advise you, I am constantly in the repair area, I watched how other cars are serviced, everything is at its height, accuracy, quality and speed.Get in touch!!!
We chose this dealer to go through the Coolray. Everything is done clearly and efficiently, recorded on the right dates at a convenient time, unlike some other Gelly centers in Minsk.
If there was nothing to compare it with, maybe I would consider it 5 stars. And so there are still some small nuances at all possible stages and processes that make the inner toad put 4)
Plus I always miss the race)))
But in general, the location can be said to be convenient in terms of leaving a car. Even by tram, metro or other public transport, not to mention taxis, you can get there with a 7-minute walk.
Good afternoon.
I am completing my review (it will be under the addendum):
It turned out that when selling, I was told original Chinese spare parts (discs and pads), but in fact they supplied cheap Belarusian spare parts (pads).
They squeak, squeak, and have a bad ferrodo.
With many, apparently it rolls - they say they'll get used to it)
In short, the service and Repair in the Mayakovsky Street apartment requires the intervention of managers.
I wrote an appeal to Jili - RB.
I am preparing a review in Jili - China.
You can't treat the brand so shabbily.
But what can I say - even for writing a review in the service Center, Gili is given Skoda pens))))
Previous review:
I leave my feedback-the impression of the service at Luxury Motors Plus on Mayakovsky 2.
1. I went to Luxury Motors Plus on Mayakovsky, 2. THEN + replacement of discs and pads in a circle.
The next day, as expected, they called from Gili's Call Center and gave excellent grades.
2. I traveled for a couple of days - a problem came out: - braking - squeaking brakes; - in motion - whistling on all discs.
I decided to run-in, traveled for another week, drove more than 500 km. Everything remained at the same level: a squeak when braking, a whistle in motion.
3. I called the Call Center - the girls always work out the calls perfectly - well done!
He asked me to contact the service.
The first day - no one from the service called back - I don't know if (and) if.
I called the next day - after some time, the service called back.
4. Explained the problem.
In response, they tell me - running-in, we put the same s/ h on the car as at the factory.
I explain patiently - I will drive 600 km soon - this should not be the case.
I have been driving a car for almost 20 years, I have undergone such procedures - there was no such thing.
And on Gili's new car, there was no such thing, nothing whistled.
This is either a poorly done job or bad s/h.
Please write it down urgently to see if something was done wrong, incorrectly installed, the wrong s/h, the adjustable springs on the pads were lost and they are now falling to the disk, and you never know what else.
I drive a lot, there is a highway - God forbid that it will jam, what kind of accident, or maybe worse…
I warn you about the possible disastrous results. I explain patiently - my automatic transmission has been replaced and the drive, because I understand these wagons and feel if something is wrong.
And I've even solved these problems with a representative of the plant before.
But the serviceman stands his ground - no, we did everything well, s/h are normal. And I can record you in 1.5 weeks and I did. Apparently I'm sure it's 110% ok.
But he is warned, so he is armed. He must understand that if anything happens, everything will be pinned on him.
5. And so I drove another couple of hundred km - and everything was beeping, whistling in the discs - and beeping, whistling. And wait another week for verification…
And so I drive, everything whistles, and I think:
- why does the service have no windows for performing post-service maintenance? - it wouldn't make me and others nervous when problems come out.;
- why are service people such specialists and 110% confident people who, without seeing or hearing anything, determine the quality of work and originality / quality of work?
- and why do they simply not hear people who tell them - "oh, the problem, it needs to be checked, solved.... And decide not later but now"?
And I understand that no matter what service the owners (Chinese / state apparatus of the Republic of Belarus), marketers, directors, designers build in their fantasies, in the final balance everything will be broken about a harsh serviceman who has a working day up to 18 and "I have finished my working day and I don't work for two days, I can only record you in 1.5 weeks."
Therefore, I correct my score from 10 to 1.
I attach a photo - due to the blockage of the rear pads on the rear discs, uneven disc production has already begun along the outer rim. Accordingly, the edges of the pads will have worked upper parts (in the form of a flat chamfer). This will further lead to poor braking and uneven wear of the disc.
I want to say a BIG THANK YOU once again for the advice to Alexey Solovyov, a specialist in service and sale of spare parts! I wish you career growth and a monthly bonus!
We were at the Mayakovsky car dealership yesterday. There is no organized queue and the managers are absolutely not interested.
We approached the girl, asked who could advise us? She replied that everyone was busy.
I read the comments below, they have this all the time. Such is the service.
Don't set foot there anymore.
A huge thank you to Mantskevich Dmitry Anatolyevich, who helped me to really quickly pick up and find the car that "lived" in my head. I was always in touch, answered even the most, in my opinion, idiotic questions, talked about everything competently and clearly. He is a 100% professional in his field! The salon itself on Mayakovsky 2 is conveniently located, there is a place to wait inside, including for children, although you did not have to wait a minute, everything happened promptly. The girl at the entrance to the salon immediately offered us coffee and tea. There is a lot of space, cars do not stand close to each other, you can get a good look at everything you need. All of this made a completely pleasant impression. I definitely recommend the salon!
All cars in the cabin are closed, you can't see them! If you are going to feel the car from the inside, you will have to wait for the manager who will open the car for you in the parking lot.
For whom are there cars in the room then?
When I came with my wife and children to see the car, the weather was very bad outside! Yes, they showed me the car on the street, but it was not possible to compare the two models normally. And the manager is waiting for us to finish as soon as possible.
A great salon. The second time was there. Everything is fine, the service is at a high level. The car was checked and serviced. It was done quickly and efficiently. I advise everyone.
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С
Сергей
Level 10 Local Expert
September 28, 2024
A great salon with friendly managers, it was there that I bought my car. Everything was explained, explained and arranged in an accessible way
In principle, so far everything is fine. When contacting me, I always received the information I was interested in. The staff is helpful and polite. I am also quite satisfied with the quality of the work performed. I give it 4 stars. Since there is no limit to perfection, there is always something to strive for
It is clear that there is a queue for cars now, but we still need to look for such an attitude towards the client. Managers are sitting free, clients are walking by themselves. Until the girl at the reception was asked to call someone, no one came up. And then, of course, not some corrupt arguments about cars, but just standing aside and sticking to the phone
When visiting this car dealership, there were conflicting feelings. Communicating with the manager was like visiting a store in the USSR. We don't have cars, sign up in the queue and wait for our call for two months. According to the manager's reaction to my request to conduct a test drive, it seemed that I forced him to work with it. I'm very sorry. During the test trip, if I hadn't asked questions, you could have enjoyed the silence in the car. Information must be extracted from the manager. No advantages of this car brand over competitors have been announced, no one was interested in my needs for choosing a car at all. From talking with the staff, I realized one thing: the car dealership sells more than 100 cars per month and only large-scale assembly is underway at the plant in Belarus, the level of localization of production is zero (even wheels from China). And all the cars that I see in the dealership are being prepared for delivery. Total: not a car dealership, but just a pick-up point.
I bought a car here. The documents were processed by the manager Alexander. Everything is at the highest level. Very pleasantly surprised by the bow😉👍👍👍
The attitude, quality and staff are all top notch. There is a waiting room for both adults and children. Convenient location with the exception of one thing, but this is a turn from Aranskaya Street to enter the car dealership itself, you will need to get to the traffic light, which is located near the Peugeot car dealership and only there it will be possible to turn around and enter the territory, it is not quite conveniently done. And so 5 stars!)
An incompetent girl answered the call at the call center. I connected him with the wrong specialist. The call was from Mayakovsky, recorded on Orlovskaya. They said one date, the message about the recording was sent to another phone number and with a different date.
The quality of service is disgusting! It seems that managers are completely uninterested in customers. Whichever department you turn to, you see complete disregard. You approach the manager, he does not pay attention to you at all, like typing something. Once I even decided to check how much they would ignore you, in the end I stood for 6 minutes, couldn't stand it anymore and asked if you could serve me. In response: "Right away." After that, another 10-minute wait. Moreover, it would be fine if there were customers! As a result, despite the fact that I live near Mayakovsky, I go to Geely in Orlovka, where you serve a cut above. It is necessary to completely disperse this island of sovdeplvshchina at Mayakovka and recruit new staff. The girl at the reception is the only one there who is normal, who only has to say, wait, now the manager will be free and you will definitely be accepted. It's a pity that you can't put 0 stars, it would be a well-deserved rating.
The quality of customer service does not cause any complaints. The staff is polite, happy to answer all questions and even more... Despite the employment of a specialist, we conducted a preliminary assessment of the car, which was supposed to be handed over to the trade-in (as far as I know, it is necessary to agree on this in advance). In general, visiting the salon caused only positive emotions)
Good service, but there was no barista on the weekend and as a result, there was not even coffee. Although it would be better to put an automatic device)
A great team. Managers, service, girls-administrators. Coffee, lounge area with air hockey and curling iron. Huge parking lot. Everything is great. The work is organized quickly and clearly. Well done
The lack of a competitive environment makes such dealers pompous bores with a scoop. Two years ago, they also opened the doors in front of me, inviting me only to look and even drive through. Now these are memories from the past. Now no one is calling or even licking their customers.
We have a waiting list for half a year… And don't touch the car - it's already sold…
I can imagine how they will be serviced in half a year, when the queue comes up…
A good salon. I've been there 2 times already. The specialists were polite and helpful. In the cabin itself there is an area for watching your car through the screen in the repair area and a mini-cafe with sofas. Coffee is free for customers. Very close to the gas station and KIA salon. The location is not very convenient if you are going to walk while your car is being inspected.
In rem.The guys do everything fine in the zone, but the receptionist is the PPTS guys, fabulous specialists.the master of the sale of spare parts only after school undertakes to identify the problem in the car)))) which has already been identified earlier and says I don't see it, of course, in order to see it, you need to understand what to look for.I can't say anything about the other employees.but I deal with the same problem more than once
The room is good, conveniently located, clean, stylish staff. That's all the advantages. I would like to know - where are people's cars at affordable prices!? What kind of people can approach such price tags? I'm definitely not a people. Is it possible to include simple and affordable cars in the line of cars for the majority of the population with an income of even 800-1000 dollars per month? What kind of client is all this designed for?
There's nothing to do with our income there. I do not recommend visiting - be upset, do not repeat my bitter experience!
The staff is very friendly and helpful.
Clean and comfortable. Free coffee and WiFi, a relaxation area and a play area for children.
I especially thank Natalia Zyulko and Artyom Sluchko for detailed answers and help in solving issues.
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В
Виктор В.
Level 4 Local Expert
May 7
I bought a car here. There were 3 services. The service has only had positive impressions so far.