S-mart.by
161 review
October 9, 2024
Disgusting service! We called and asked if they would take the Vertu phone for repair, they said bring it! We brought a phone to the other side of the city, we said we haven't fixed such phones for a long time😂 How long ago? An hour? We called an hour ago!)
They say, Okay, so be it, leave it😂
Then a week goes by, we call, they say we can't find a charger for the phone, wait more. We are waiting for another week, we are calling, they say your master is not there, call back in 20 minutes, we are calling, 1.2,3, no one is filming 🤷🏼♀️
It takes 3 weeks) we call) they raise) we ask, tell me what's wrong with the phone, can I fix it?) They answer rudely, if you really need your phone, come and get it, I won't watch it anymore. We ask, so what's with it? You can fix it, They answer us- I will not fix your phone, if you need it so urgently, come and pick it up😂
What is this all about! You couldn't tell right away that you don't have a charger for it, nor are you going to fix it! I hope nothing was pulled out of the inside of the phone, but I'm just SHOCKED by such service! Guys, it is contraindicated for you to work with people! Put the administrator down and let him communicate with people, you definitely can't do it.
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6
1
September 12, 2024
I asked about the repair of two small cameras. A week later, I received a call with information that both were repaired for 40 rubles. I come the next day, they can't be found and they say that they have information in their database about the return without repair and they still can't find it, they said they will inform you when they find it. I call the next day, they say in a week they will fix only one for 85 rubles, the second one will be refunded. I called today at the beginning of the day, when they promised to fix it, they said the master would be in an hour to find out from him how things were going with the repair, even after two hours they did not dial, I called again, they said they would clarify and call back, they did not dial, I called two more times they did not answer, I called in the evening they said that the master had already left and they I'm not aware of the situation. The fact that they can't fix it is fine, but what relation to the client is unacceptable, addressing me with obscene words and a dissatisfied voice. I sincerely advise you not to contact these people
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4
August 30, 2024
Today I called the number on the website regarding the repair of the TV. A boorish man, could not answer any questions politely,.... Asked if the courier would be able to take off the TV ... to which the answer came from how do I know.... And do I need to include logic?! Can you turn on the logic? How do I know what kind of couriers you have and what they can do? It's okay to say... dismantling on your part, couriers do not remove or prepare such and such tools. It's strange how they still work with such service
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6
September 7, 2024
I called on a question of interest (as a Lenovo service center), the specialist snorted at the question, which I consider unacceptable when communicating with customers. Management is kindly requested to pay attention to employees who answer customer calls. There will never be a desire to contact this company again!!!
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2
August 30, 2024
I want to appeal to the owners of this service. If the master is talented, but has a disgusting character, a person with at least normal communication skills should sit at the reception. The master was rude and raised his voice... if I could, I would have thrown the laptop. Even 1 point is a compliment. Minus one constant clint. Good luck!
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5
October 1, 2024
This is the strangest service center that has ever happened to me)) the price of the issue is from 1800byn, or even all 2450, as they charge all over the city)). they were rude to me and hung up on me like a woman, although she sounded like a male being)) "prosperity" to you, service masters!
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2
November 16, 2024
Excellent workshop, everything was done on time and, most importantly, efficiently, I am not applying for the first time, I am satisfied with everything. I recommend.
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1
January 20
I contacted them via telegram bot. I described the situation, said yes, we will do it, and even pre-named the price. I arrived 200 km away, I give them the tablet, and they give it to me - we don't do that. Why did I come to you? Why pre-confirm? Horror.
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September 15, 2024
It is impossible to get through, because no one answers any number, when leaving a request on the site, there is an error.
In the chat, they are as rude and rude as possible as from the 90s. It was lucky that because of their shitty communication, it never came to putting the phone "in repair"
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2
March 4, 2024
On March 1, I used the services of your service center to repair my robot vacuum cleaner, the repair was completed on time and the device as a whole was restored, but I was puzzled that on March 3, when I returned the used battery, they did not warn me about its functioning, which led to a fire and damage to personal belongings.
I ask your company, and in particular the director, to pay attention to the possibility of such misunderstandings. I encourage you to consider notifying customers about the condition of the returned parts after repair, especially if they can still function while in a worn condition. I also ask you to seriously consider the issue of battery disposal.
I recommend that your company improve its quality control and customer communication processes, starting with management. It is important that the director of the company himself closely monitors the quality of service, as well as provides an effective customer feedback system.
I hope for your understanding and that you will take measures to avoid similar situations in the future.
With respect,
Victor
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4
October 2, 2024
The service and the quality of communication are simply disgusting. Rudeness is just on top, moreover, they still do not want to give away the camera and even show my thing. The next campaign will probably be with the police, wait.
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2
June 11, 2024
The first appeal. I left a request for a callback on the website. To clarify the possibility of repairing headphones. No one called back the next day. OK. I typed it myself. The young man answered and, in response to my extremely polite treatment, interrupted me and communicated in such a tone as if I owed him something. At my request to communicate more politely, the call from the service was simply completed. I called back, you never know, the connection was interrupted. But no one picked up the phone. Maybe it's a good service. But I won't find out about it because after such treatment, not a foot.
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6
August 23, 2024
Disgusting communication even at the application stage. After that, I went to read the reviews and everything became clear.. Boorish attitude is always with everyone! Like the rest of the commentators, I do not recommend this service.
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6
September 30, 2024
I will not say about the quality of the repair, I stopped communicating with them during the consultation. The staff is not polite, so I decided to end the dialogue, because there will probably be problems with the repair
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1
April 23, 2024
We bought Xiaomi Mi Handheld Vacuum Cleaner Pro G10, after about half a year we had to contact the SC, there was a crack on the case. They changed it to a new building. But!!! A couple of months later, there is another crack in the same place. Well, anyway, she didn't affect the work in any way. Then everything started to break in order, first the brush attachment, then the bend on the knee of the brush, then it stopped twisting altogether. I contacted the SC several times, they said there were no spare parts, then they stopped responding to my messages at all.
What is the conclusion:
- the vacuum cleaner was enough for two years Xiaomi Mi Handheld Vacuum Cleaner Pro G10
- SC S-mart did not respond to my requests, so that I could solve my problems.
In general, due to the fact that the vacuum cleaner broke down all the time and the SC did not perform its tasks, I do not recommend buying the Xiaomi brand as vertical vacuum cleaners on a battery.
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2
January 26, 2024
I turned to this service in the hope of a quick and high-quality repair of my column. They promised to carry out diagnostics as soon as possible and agree on the cost of repairs. I will help you during the month, the column was not engaged at all, the workers did not bother with calls about postponing repair and diagnostics - they had to call once every 1-2 weeks and find out. After the call, they promise to call back at the end of the day every time and NEVER called back themselves. As a result, THREE days later!!! A month after admission to the diagnosis, they refused to repair and asked to pick up the column. I arrived a week after the call and it was still disassembled! By contacting here, do not expect a quick repair or any feedback...
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2
April 2, 2024
I addressed a problem with the operation of the ikoo straightener comb. The workshop worker asked what the problem was and went to consult with another employee. After a couple of seconds, he came out and said that they could not help in any way. I was in a good mood and said with a smile that it says on the website that you can use any equipment. To which I was angrily told that they had not seen such equipment and all the clients were tired of him, they go and shake their rights. I replied that it was said without any pretense, no, it's not. She offered to calm down and not spoil my mood. But the workshop employee did not calm down and aggressively said that it was also written on the fence, but you approach it, but it does not stick out there. Service level 👎!!! I do not recommend it!!! I regret that I did not read the reviews earlier. All negative reviews are true.
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7
May 17, 2024
After they announced an insane amount to me for repairing a vacuum cleaner in another service, I turned here. The craftsmen honestly informed me that they did not have the parts, but agreed to repair the vacuum cleaner if I brought my part. As a result, I easily bought the part and the entire repair cost me 155 rubles, instead of the 389 declared in the previous mountain service. The specialists are not very kind, but the repairs were done quickly and intelligently. And I didn't come for pleasantries. 5 stars.
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2
February 2, 2024
I did not get through the first time, I clarified about the repair of the humidifier on Saturday, they said the master would be there in an hour and would immediately take it to work. On Monday, the master has not yet taken the answer to work. Tuesday I dialed, they answered, come pick up the repair is unsuitable and there are no spare parts. I came to pick up the humidifier and asked about the spare parts that were out of order, the answer was "The fee is more than 80p, the sensors are still 150p, and in general how much have I worked? A year? Well, there's also a cooler to replace another 25p, but we'll do it for you for 20 if you want." No thanks.
When I was looking for repairs, there were still guys mm-market.by , 1.9 km from these devils are located. I phoned, delivered, the girl quickly accepted, said that we would see by the evening we would give an answer (it was 11.30 on the clock) and, if necessary, a photo with faulty parts. at 16.00 they called and said the following phrase: "Well, it's been working for an hour, now we'll wait until the water runs out to completely finish the test and we can pick it up."To the question "wifi network?", the answer was "you can come connect to it with us and if it doesn't work, then leave it, we'll see." Arrived connected, everything works, " how much should I pay for repairs?" answer . 10p. The result of the whole epic was spent 10 liters of benz, 2 hours of working time. and good luck working properly with a humidifier, not buying a new one.
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3
June 15, 2023
They have been working for many years, I handed over smartphones and laptops there for repair at different times. They work politely, promptly, and at reasonable prices. They take care of their reputation - I'll name two episodes. The broken matrix in the laptop screen was changed, but the replacement matrix turned out to be dim. He pointed out that they were replaced with another one without dispute, and it still stands. Then I paid for the replacement of the hard drive in another laptop - the card payment in the terminal did not go through, I had to withdraw cash from an ATM. Priorbank card, a commission of 5 rubles was withdrawn. The service returned this commission to me. It's a small thing, but it's nice. In general, I recommend it
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January 11, 2024
Poor-quality service, incompetent specialists. From the first time, they made an imitation of the repair of the 2.1 audio system. They said that everything was ready. I checked on the spot, the problem remained, refused to take it away and asked to redo it. The second time, they said again that they had done everything. I checked at home and it turned out that the left and right channels were simply parallelized, i.e. the 2.1 system became stereo-less. I came back and heard a bunch of complaints in raised tones: another specialist (maybe even the head) He told me that they shouldn't have taken this into work at all, recommended buying new ones. I took my 55 rubles for repairs, went out and, while I was calling a taxi, I heard a stream of profanity addressed to me (the receptionist thought I had gone far). I don't recommend it to anyone. There is no way to return the time spent, money for a taxi and nerves...
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3
April 27, 2024
I gave the TV for diagnosis and repair, promised to say at least something in 3-5 days about the malfunctions, after 5 days of waiting no one dialed, called for a few more days and constantly fed promises that a spare part would arrive tomorrow and we would dial you, no one dialed. As a result, the TV was repaired in 2 weeks + 2 scratches appeared on the screen, to which I was told that I had to take pictures of the TV in advance
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3
March 4, 2024
fortunately, it did not come to putting the equipment there
, I turned to consult about the sticker of the film on the computer, because I saw such a service on their website. When they said that there were no films, I decided to clarify what is there to protect the computer from scratches, what options, they were rude in response)
I decided already at this stage that it was not worth contacting them, imagine how they relate to technology and to the quality of work, if they are like that in communicating with clients)
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3
September 23, 2024
The answer in Viber is simply an inadequate person.
They didn't answer the phone willingly, but at least they were able to answer my question specifically.
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October 23, 2023
I applied with the repair of the multivark on 18.09.23, the diagnosis should have been literally 3-4 days. as a result, after 2 weeks, I barely got through to them myself. It turned out that the manager had incorrectly written the malfunction. What the service itself admitted to me is that they have such a person. Again we wait and again silence. I'm calling myself. They promise to call back and do NOT call back. When I dialed them again, they said that they could take it away, that they had done nothing... only something was drunk there in the payment, and that they would not take the money. The result - I came for the equipment 4 days after the last call - and it is not ready for delivery!!! And again, they accused the client... i.e. me, that a malfunction was incorrectly recorded in the acceptance certificate, and that they were not to blame for anything. today 23.10.23. there is no technique or results on hand. Terrible service and attitude. Is it really difficult to call the client, discuss the nuances that arose during the repair, i.e. keep feedback. In general, I strongly advise you not to contact them. They protect themselves, and their client is to blame. I hope they will be closed. And I will file a complaint further to higher authorities.
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7
February 4, 2024
I gave my laptop for diagnostics today. They said the master would be at 14 and would take over it. As a result, nothing was done until I called to ask what news, they said: only during the next week there will be a diagnosis, and if you didn't like something, come pick it up. I came to pick it up, and they told me: what did you want, to make a diagnosis on Saturday on a shortened day.
I am surprised how such offices still exist on the market
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3
September 9, 2024
Someone in previous reviews had something about rudeness. I totally agree. I couldn't assess the level of service, I had enough preliminary communication.
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1
September 10, 2024
the service is disgusting, the young man is never in the workplace and rudely communicates with customers
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September 17, 2024
They were not told about politely addressing customers, they did not want to contact the company after consultation)
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May 20, 2024
It is difficult to evaluate the work of the service somehow, but I will leave my mark.
I wanted to repair the hood, the website has information about possible repairs and, most importantly, a free courier call.
I called and agreed that a courier would arrive on a certain day during the specified period, for which I had to cancel the meeting. As a result, the master did not arrive, there was no feedback, complete silence. I called back a couple of days later, indicated that they remembered such an order, said that they would clarify and call back within 1 hour. As a result: no one called after an hour, a day, or 2 days. I decided to take the hood to the service on my own, I met a man, probably a master, pointed out that the person who is engaged in the repair of hoods is no longer there and the service is no longer engaged in this type of repair, indicated another company, and they said goodbye.
Taking into account the information, it is difficult to evaluate the work of the service, therefore 3, all thanks to the *high-quality* work of operators and couriers.
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March 14, 2024
I handed over the camera for diagnosis, promised to call within 7 days, as a result, I called myself 10 days later. The camera was in good working order, max zoom did not work, they returned a non-working camera, took 25p for diagnostics and told them to go read books, allegedly it was not their problem that it was not working. Boorish treatment from the first to the last minute
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1
October 5, 2024
Good service, the only thing that did not fit the part for the agreed price, but the craftsmen are good
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December 1, 2023
Consultations below the bottom level. I asked how much the repair would cost, the answer was: "you don't want to pay that much, goodbye," another dialogue ended with the phrase "the conversation is over" from the service employee :))
A unique service: he is not interested in fixing your devices and making money, it seems that employees are paid for hours spent at work.
Don't mess around.
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6
November 10, 2023
I handed over a Huawei laptop for repair . The reason was established in two hours , they said that the item was expensive and rare , and the bill was much higher than the market . I agreed, it was necessary urgently. At my request , provide me with documents for the part , that it is original and new , and understand how much the part costs , and how much work . I received a refusal and a threat if you are having such conversations , then take the laptop .As a result , the part came , but it was not the case , the laptop was still lying for two days , they could not find the reason . I lost 7 days, decided not to wait any longer to contact other specialists.
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1
November 21, 2023
I applied under the warranty of the headphones, they constantly reconnect, pause the music and charge in the case every other time. Moreover, I hand them over a hundred times for the second time, they still write that everything is working properly. The SC refers to the magplin, the store on the SC, and who will return the money for the goods that I personally do not work correctly in the morning. Before that, there were problems on two phones. So they are also rude on the phone
Even 1 star is too much
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4
March 7, 2024
The consultant is rude and misleading. So it feels like some kind of "office", and their clients are old neighbors. I recommend that you select your staff more carefully before communicating with people. I will not tell you about the repair - they replied that "no one will change the glass on the aimag for me," and that's it. Without any explanation.
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1
June 19, 2023
If you want a portion of rudeness, welcome to Technika Veka Plus LLC.
It's a pity that I didn't read the reviews in advance before contacting this service. I highly recommend that you scroll down and familiarize yourself, as after reading everything falls into place.
In short: The attitude towards customers is boorish. Professionalism is questionable. The price is expensive and, most likely, unjustified. There are NO guarantees that you will not have your device's internal wiring changed without your knowledge!
If you want to learn more:
I needed to figure out the firmware of the phone, which costs $ 1000+ (by the way, this is the Chinese brand Xiaomi, and this service center positions itself as certified).
Now I understand that talking on the phone with the manager should have been a signal to me that something was wrong. The manager asked me the question "Why do you need this?", where there was a transparent hint that my request was suspicious, and whether I had stolen the device? I explained that the phone was bought in Russia, that some applications do not work, despite the necessary permissions in them, and that the software is not updated. Also, I warned in advance that a third-party "device manager" is installed on the phone and the firmware is Chinese. (The center is certified, and Xiaomi is a Chinese brand).
I was immediately offered the cost of the service 120 bel.r., although the cost of competitors varies from 50 to 90 bel.r. depending on the complexity. (If necessary, I can share information about who specifically has alternative prices). They said bring it for diagnosis.
I didn't put it off, I came the same day. (I even brought a box on purpose to confirm that the phone is mine). I began to clarify the details, the manager took my phone away and returned a couple of minutes later after conferring with a colleague. He said that the work would take a couple of days, unless there were unforeseen situations. I asked, "unforeseen circumstances, how much is it?" To which I was given the answer: "only a fool will tell you exactly how long it will take." (Competitors gave deadlines from 2 days to a week). "We have never done Chinese firmware before." (Let me remind you, the center is certified by Xiaomi). And also, there was the phrase "Oh, well, maybe you won't order repairs from us"? "You don't need to order repairs from us." This is a direct quote.
Seeing the boorish behavior, I asked for guarantees that the service would be safe and would not involve the hidden replacement of original parts with alternative low-grade or non-licensed ones in order to deceive and illegally enrich the service center. (Let me remind you that the cost of the phone is $1000+.) The manager asked the question: "And how do you imagine this?" I had to interrupt and answer: "On letterhead, in black and white, with prescribed terms of service and seal." They tried to ridicule me for demanding a service agreement and providing guarantees. THINK ABOUT IT!
The manager began to claim that they do not do this, they have been running a successful business for 14 years, and the director does not have time for such "STUFF". By the way, one of my former directors has successfully defrauded his clients since 2001, which is why I quit from there. It's just that no one complained. Maybe it's the same story with Technika Veka Plus LLC? And, according to the manager, the service guarantees are "bullshit".
I informed the manager that I would have to write a review. To which, in response, I was told: "Good evening. Good luck. You see, she needs it most of all."
Quality assurance, it's obvious: "You see, she needs it most of all." Dear consumers. Avoid this place. It is clearly suspicious, and it is not clear why this place has orders. DO NOT ENCOURAGE RUDENESS! Do not allow yourself to be treated unfairly. Good luck to everyone!
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8
1
February 19, 2024
As far as I know, there is some kind of starting cost of providing a service everywhere. But even if it couldn't be named, there was another way to say it.
It's the first time I've had such a breakdown situation, I asked for help to figure it out, and not be rude, thanks for the excellent service
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1
April 4, 2024
They dismantle good branded parts from the device and replace them with Chinese ones (they are welded on the ignorant). I live in another city myself and sent it by mail, and when I found out, I had the idea to come to them and teach them to be smart.
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2
May 29, 2024
I didn't really like the employee's communication. "A little bit" is not correct advice, which, in my opinion, buyers should not voice. Next time I will choose another repair service
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August 17, 2024
I typed in a vacuum cleaner repair, in response I heard that I was asking stupid questions, the service, how it warms up :)
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2
July 26, 2023
One star is a lot.
They are rude on the phone. The site claims to repair ELIFE robot vacuum cleaners, but the customer has no chance. From the boorish answers, you can isolate "I do not know such a model." Draw conclusions about the quality of the workshop. And this is the service sector. Customer orientation? Professionalism? Yes, in principle, it's just an adequate performance of the declared services ... no, you haven't heard. It's not about
S-mart.by Kulman, 3. Never
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6
November 15, 2024
Responsive craftsmen quickly fixed the problem
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September 10, 2022
I gave the TV for repair, everything was deplorable, but the guys of the master coped just with a Bang! I am grateful for the work done, everything was done efficiently and fairly quickly) in addition to the repair itself, the attitude is excellent, they call themselves and clarify the details, offer their own repair alternatives, do not disappear for weeks, like many other companies. In general, excellent and high-quality service)
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March 9, 2024
Specifically, they did not help me with my problem, because it turned out to be not their profile, but they advised a person who could help me. Thank you for your responsiveness!
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2
August 25, 2022
A workshop for the repair of various household appliances-from smartphones to robot vacuum cleaners.Courteous and prompt service, documentation, warranty with different terms for the work performed.
There are difficulties with free car parking.But there is a paid market parking nearby, there are always enough places there.
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3
5
April 15, 2024
I haven't seen such terrible service in a long time. I'm not a fan of writing reviews, but I decided to definitely write here. I arrived specially on Saturday in the middle of the day, I was met by a man. Neither hello nor bye. He showed with all his appearance what the hell brought you here. I don 't know who answered all my questions . Everything had to be pulled out with ticks. He was very unhappy that I was asking questions. I suppose that this information should have been told to me for granted, because I handed over the equipment to the service. Only the sediment and unpleasant impressions remained, I will definitely never go there again
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1
April 1, 2024
I couldn't use it. You order through the courier's website, the result is 0. You order a callback through the website, the result is 0
Are repair obligations also fulfilled?
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3
October 10, 2023
The rude staff
Said that in the evening the next day in the evening it would be ready.
I was passing through, I came in the next day in the evening, they said that it was not ready in a rough and not satisfied form, like (what we didn't call for).
They said it was necessary to order parts and just left
Thank you for not sending....)
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3
1
May 6, 2024
I ordered a courier. We agreed on a certain day, after a certain time. The courier never arrived. No calls or warnings.
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1