A negative impression remained after visiting the service center at Orlovskaya 88, during the passage of the planned maintenance of 60,000.
Firstly: when making an appointment for service, the specialist announced the cost THAT differs from the cost indicated on the website and at the dealership (in a big way).
Secondly: leaving the car for service, the specialist voices the cost by increasing it by 10% from what was originally said.
Thirdly: after completing all the work, the cost will increase even more, according to a specialist, for some reason I made a mistake in choosing a filter, yours is 5 times more expensive.
This applies to the cost of services.
THE MOST IMPORTANT NEGATIVE AND IN GENERAL.... WAS that after signing the documents and payment, which included all the technical fluids, spare parts and work specified in the regulations, and the master said that all the work was carried out in accordance with a high level, having also informed about the nuances found in the car, it turned out that the specialist did not work I produced, or rather I produced, but not all of the maintenance regulations, the oil in the automatic box was not replaced, and this is a third of the cost of everything, perhaps other work is included in the price that is not visible to the owner and it can not be carried out, but I am obliged to take the cost from it.When asked if the oil was replaced, the specialist said yes, demanding to provide a video of the work done, after 10 minutes, he said that the overlay was above, you caught us, now we will change it.
In conclusion.Previously, all work was carried out on this service and it seems without complaints, but after such a boorish stripping, proving that everything is done, I advise you to choose another dealership.!!!!!!!!
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PartyBusMinsk
Level 9 Local Expert
May 27, 2024
An excellent dealer. Very attentive managers and managers. It's nice to come and service the car.
I've been here a few times. Managers are arrogant, no one will tear off their 5th point. Nobody cares. And why should they worry, there is a queue for cars, why bother. Well, about buying a car-they make you take a lot of extras
We are serviced by a company there, everything is fine, the service is polite and always on time, it is not a problem to make an appointment, the staff is friendly and courteous
Salon for three. There are two models of cars in the cabin. The quality of service is generally at zero. I went into the salon and there was not a single manager, I had to look for myself)) I found and they didn't tell me anything new or special)) The saddest thing is that they look at your clothes so appraisingly 😔 It feels like they evaluate the customer's solvency by clothes)))
The conclusion is one, change the mindset of management…
I wanted to buy three different models, but apparently not in this salon🤷♀️
On the evening of January 8, an engine and svs error popped up. I came here to the service to read the errors and make a verdict: a glitch or something serious, whether it is possible to continue to operate the car or not. Work for 10 minutes. They said they couldn't help in any way, the record is only for January 29th!!!! Like, you can still leave the car for tomorrow, but it's not a fact that we'll diagnose it. I conclude: they do not go to a meeting with a client, they will not help solve the issue promptly. Definitely not going here anymore.
Still, I compare it with Atlant -M, so even with a minus ...., In comparison, everything is with a minus ..., and so it is clear and of course the doragabagato car dealership😀
We went into the salon, no one even came up to us and didn't even bother to ask who we were and what we were, the "sales managers" just continued to sit at their desks :) the level of quality of services is "on top", we walked for 10 minutes, just turned around and went to another salon
The service is on the level. But the prices are announced for different reasons. It is not clear what and why. Therefore, when you specify the price, fix with whom and when you talked. It is important that later there is no difference in price from 100 rubles. In relation to the cabin itself, everything is normal. Manager Pavel is on the level. The girls at the reception are friendly and positive, which is important, and should be standard.
The interior is normal. But the staff is not friendly at all. You wait for him to finish on the phone, and then you get up and leave. It's such a pleasure to persuade people to spend their money
I was there recently... I waited a month, under warranty... It was necessary to change the muffler jar.., and there was a muffler jar waiting from another dealer-Mayakovsky. A new muffler was brought in film, I personally noticed it packed in advance ...! The right exit is bent ... and the fur.the locksmith unpacking...he doesn't notice it (apparently without the mood or there was no desire to do this job ...) and quickly wanted to put it on... but I stopped him.... As a result, he quickly supplied us with our old muffler jar..., but he performed a type of Blunder.... As a result, I had to ask the receiver to put the mudguards exactly (they were half removed, although they did not need to unscrew them ...) In short, I will wait for the next product again.... My advice is:- it is mandatory to be present at the construction site...when repairing your own car!!!
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Uladzimir Shemetov
Level 9 Local Expert
December 6, 2022
Everything seems to be fine. Only one thing overshadowed, we bought a new Atlas Pro and upon receipt did not notice a slight damage to the roof cladding next to the hatch. They noticed it a couple of days later. We got to the salon a week later. We have made an oral complaint. No one recorded the appeal, verbally promising to sort it out. In the future, they did not figure it out and reproached me for why I did not apply in writing. In short, up to the European level of service is like up to the moon! Shame on you!
Everything related to maintenance and warranty service here you will face great difficulties, terrible treatment of customers is not possible to get answers to questions. No one pays any attention to the customers in the salon at all
Good afternoon, everyone! If you need a car and a guarantee of high-quality, professional service, feel free to come here without a shred of doubt. Today we were on maintenance (we drove 5000 km.) We were going not just to this center, but to a specific, let's say, "conductor", a person, a specialist, a master of his craft, a pro with a capital letter - Albert Zrubovich.
He helped us decide on the choice of a car. He was able to find the right words in favor of buying, specifically for our daily purposes, Geely Emgrand 7. We simply tormented other sales professionals with questions. And when we listened to the advice of our friends and contacted Albert by phone, it became clear that we were lucky. He took the time to explain somewhere with humor, somewhere with a personal example, confidently, reasonably and thoroughly the correctness of our choice.
Albert, thank you.
Thank you to the management for such an employee!
P.S. Winter is just around the corner. Albert, we will come to you to prepare for the new season.
It is annoying that having a Russian passport it is impossible to buy a car in Minsk, the bureaucratic system does not have coherence of actions.
The salon is excellent, competent sales managers, but it was not possible to purchase
The attitude towards customers is good, but the staff at some points let us down, ordered spare parts, the car arrived for the service by appointment. The wrong parts were disassembled, I had to leave the car for an indefinite period... But in general, I am satisfied with the work, I did it quickly, I thought it would take weeks...
The quality of the work is so leave us alone, she's still on her way (Gilly Emgrand X 7 is guaranteed). Diagnostics and inspection of the body are not done. They don't call back when the car is ready. They always pretend to be busy, until you ask for a book of complaints. So before you go for a diagnosis, make a suspension diagnosis and a body inspection at a service station not at dealers.
Cool car center!!! They took the jili emgrand 7 2019 typewriter from them. I liked everything, the service is excellent!!! I would especially like to mention Svetlana, a very responsive, smiling and good man!!! Thank you so much for cheering us on when we were refused a loan 3 times). She suggested what we should do so that the loan would finally be approved for us) Add.the processing is performed conscientiously!!! Svetlana drove the car 2 times to wash it, because dinitrol flows out). In general, everything is great!!!! We advise everyone who is thinking about buying a car)
The first time in the salon. So xs is how it should be... everyone seems to be polite. I remembered that I was at the Audi center for repairs with the last car, so they offered coffee there, but they didn't give it here) In short, like any dealer: clean and cozy... The cars are beautiful, pomaded. I bought one for myself)
I like everything exactly as long as it comes to warranty repairs. In particular, about the delivery time of spare parts. No one knows anything about the delivery time from the word at ALL. I have a 2019 Emgrand X7. The fuel ramp was transported for more than 8 months. The multimedia system is about 4 months old. Such an attitude spoils all pleasant impressions at the root. The situation shifts only after a written request directly to the factory. Why bring it to this? You reduce all the efforts of your managers to zero with this attitude. If I had supplied spare parts at our service station like that, then no one would have come to us. Selling a car is not the whole point. Offer a decent service and people will reach out to you.
We applied for a warranty, the multimedia system freezes, waited a month, called back late in the evening, said that an employee was ill, i.e. the electrician was rewritten the next day to wait another month. This is not my first appeal. Deflectors and thresholds were installed. The place of the claimed 3.5 hours was waited for 8 Deflectors were glued crookedly. And after two weeks, the threshold fell off. After contacting the service, the locksmith could not find where the threshold was screwed, the husband himself climbed under the car and showed it. There are boors working in the service department, the director's bodies, they don't give you a manager. When you bought a car, it was a completely different feeling.
A very mediocre place. I came for a scheduled SOMETHING and it's creepy. Of the 5 receptionists, 2-3 people are on site, one of them is sitting on a computer or talking on the phone and asks not to contact him, but to go to the neighbor, who is sewn up because of the queue, and another receptionist runs back and forth. Yes, there is a coffee machine, TV, sofa, but you can kill a lot of time there. I've been there twice already and it's the same every time. After the first ONE, even the antifreeze was not topped up, but it was below the level, and a tick was put that all liquids were checked. That's how it is...
I'm mostly happy with the communication.
Unfortunately, neither here nor other dealers have the opportunity to resolve the issue urgently. In a week at best.
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Andris
Level 23 Local Expert
April 23, 2024
Judging by the full parking lot near Timiryazev, sales are going well. All the cars are in transit, so they are already waiting for their owners.
According to the combination of factors, I liked it more than Atlant M. There is clearly more choice of cars here, as I understand it, the quota from the factory is greater.
They calmly told and explained everything. I asked to show how the antikor was made - they lifted the car, showed everything.
If you take Gilly specifically, I would recommend staying here.
I handed over a Gilly Emgrand X7 in a day to install a rear-view camera. No one called and warned that the car was not ready. As a result, I had to leave it for another day. The attitude towards customers is at a very low level.
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Вадим Валерьевич
Level 10 Local Expert
July 21, 2022
A complete disappointment! I would say the level is bottom!
Volume 1, Atlas pro. Everything is OK, everything is done, it is logical that the outfit was signed as a result and did not even read it.
And everything seems to be OK, but I began to notice that the car became noisier to work, especially in cold weather. The vibration appeared accordingly. What was my surprise that the dealer filled not 0w20 but 5w40, allegedly at the factory. Well, the latter has already been salted a thousand times that, although such oil is possible for this engine, it is not a recommendation but an alternative. Open the manuals and see the tolerances! The dealer did not warn that there would be a replacement with such oil, and I foolishly naively did not check. The dealer did not even warn that he would replace the license plate frames with his own! With the numbers of the figs with it. When I called to find out why they did this to the oil, they told me that I signed everything myself, so I saw it. The whole approach is a slip of paper for signature! It's good that it's not in the small print between the text yet.
So the owners of the firmware and coolreys, I highly recommend paying attention to the details!
Excellent car center. Great professionals work here. Especially the manager Ksenia, she helped from start to finish, answered all any questions. Very professional.👍👍👍