Fotomix.by
155 reviews
November 25, 2023
I bought a Macbook air 2023 in this institution, when communicating with the manager, I said important information that it was for a gift and a big request not to let down and spoil the holiday... To all these requests, an employee-a business manager or just a random person who picked up the phone (about this a little later) said we will do everything. The delivery day came, the courier brought it at the agreed time (there are no questions for him), the computer was sealed, the warranty card was filled out, I paid off but did not open it on the spot because I was at home with a small child and physically could not open the box at that moment, especially since it was addressed as a gift to my wife for the anniversary, who returned in an hour and a half home. An hour and a half later, after handing over the gift, they opened the box together, turned it on, and here's a surprise, the screen matrix burst and the whole screen in stripes of different colors shone. I immediately dialed the manager, explained the situation, said let's go to the store myself, exchange it for another one or return the money, I'll go to another store and buy it there, since the computer was needed on that day. The manager began to explain that he was alone, we can change it in a couple of days after you return it to us, I say it won't work, let me bring it back, you will return the money under warranty, and I will go to another place, in response I hear it won't work either. You have to bring it to us in any case and we will continue to figure it out, but in return you do not give anything to you, that is, I remain without money and without a gadget...Then the most interesting thing began, the manager guy or whoever he was just walking around in a circle in his grunts and did not give any information. When asked to contact me with the store director, it was said HE is NOT IN the Republic of Belarus. When asked to come pick up money in the store for my purchase, it was said THERE was NO MONEY IN the CASH REGISTER. Arriving at their store that evening, the money that I handed over to the courier, he also turned out to be the seller at the point, lay on the table, to my questions, so here they are, he hurriedly put them under the table and said it was other money... My request was that if you can't change and return the money now, then write me a paper that you accepted a macbook from me and undertake to return the money in case of marriage confirmation the next day, as you say. Just translate the words into written form! I was refused, we will not write this, and you just wait sitting without money and without a macbook... At that moment, the store employee said that the director-owner was coming to close the store for money, I clarified that he was not in the RB ... and I heard the answer that he was in the RB and would come now. There was no limit to my surprise at that moment. After 25 minutes, this person arrives, are you Alexander for my questions? Are you the Director? he says, WELL, LET'S SAY..well, let's say-the level of communication with customers. Then he says, what do you want from me? There can be no questions for me, I'm just the founder, although the sole proprietor is registered to this person and he sits in the site's chat rooms, and answers calls and deals with all issues related to the work of this store, but at that moment he just threw up his hands and said questions not to me, but a poor guy at the checkout I asked for help from him and said so how should I be in the situation!? To which the director said the working day is over, close the store, come back tomorrow!!! When I was there for an hour and a half and didn't get any specifics. I said that I would not go anywhere until I received a paper in which the deadline for the refund of funds announced by them in words would be indicated, to which the director said then I would leave and ran away from the store in the literal sense of the word. The solution to the problem!? Let everyone decide for himself whether it is worth contacting this store, when lies are lies if the situation does not go according to their scenario, and with all this, the customer is always right, and the owner just runs away from the store! The money was eventually returned, but this attitude towards customers is simply unacceptable.
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December 20
We did a great job, I ordered at 3 p.m. and at 7 p.m. I already picked up what I ordered! The splice was informed what was in stock and what time it would be in the store
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December 5
Thank you for the timely delivery of the lens and especially for the advice on using it with a camera that is new to me. Good luck, boys!
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August 26
Fast delivery, excellent work of managers, good product at an affordable price
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July 5
Great store, with fast delivery and good service. I recommend it
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December 18
Great price. It would be cool if you didn't have to present a discount card, and it would work by phone number. Why the extra plastic
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November 22
Fast delivery, courteous staff. The product is completely satisfied in all respects.
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October 2, 2023
I ordered Apple AirPods 3 headphones (with MagSafe support) for a gift, I liked the prices in the store. On the day of placing the order, the headphones were promptly delivered to the address. Courier Maxim delivered the order at the agreed time, without delay, explained everything correctly, answered all the questions. The headphones are original, my wife really liked them. It's nice to order in such stores, in the future I will go shopping.
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July 19, 2023
Great store, reasonable prices. We bought a photo lens. Everything is clear, competent and to the point: we called in advance, agreed, arrived at the appointed time and took the lens. Maxim, the sales consultant, answered the questions correctly. We are very satisfied with the purchase and service
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September 30
I bought headphones, everything is fine) Good price and polite seller.
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December 17
The order was processed quickly, delivered on time) they gave a discount card as a gift, which is very nice.
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July 18
I arrived, ordered airpods pro 2, and picked them up the same day. the headphones are original, the price is delicious. I will advise my friends
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November 13
Everything is fine, delivered the next day , polite staff
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December 25, 2022
I have made purchases in this store several times. Camera, lenses. I recently bought a gift for my wife. I was satisfied with all the purchases. The service is very good, the guys are polite, they can tell you something about the goods. The only thing that upset me is that there is not much in the store itself and almost all items are in stock. But they also position themselves more as an online store, so it doesn't matter. The prices are pleasant.
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September 25, 2023
It's not the first time I've had a bite in this store.... When you first bought a camera, you were given a discount card. Another object was needed. The price on the site was higher than the market, but considering previous purchases, the store administration went to a meeting and in the end I was very satisfied!!!
The consultants are polite and know their job well. After the purchase, they called back and asked if there were any problems with the object. However, they also asked me to write a review. But the review
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January 3
I took a GoPro camera. the price was the lowest in the Republic of Belarus (at that time). They brought me home. Payment is made upon receipt, which is very convenient. They gave a customer card that gives the right to discounts on various products in the store. It's a small thing , but it's nice. Thank you.
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November 29
always come here for new equipment! I am very pleased with the prices and the fulfillment of all orders on time)) I have already ordered a laptop, headphones, and a tablet, I was always satisfied!
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September 25, 2023
An excellent store, the necessary equipment was delivered within two hours. We consulted about the compatibility of the camera and the lens, very nice guys are working! Thank you, now it's just for you :)
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December 20
Fast delivery, courteous staff. Everything is at the highest level)
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December 23
I liked everything, it was delivered quickly, the quality is excellent, I have no complaints.
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January 10
I ordered a Sony camera on December 31. Firstly, they are the only ones who worked straight to the end in the evening, and secondly, they managed to bring it on time. The courier gave a discount card, gave instructions, everything is OK. I recommend it and will come to you soon for a lens)
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September 29, 2023
I ordered a polaroid in the store, called back to clarify the order within a couple of minutes, delivery to Gomel was the next day, a warranty and a discount card included)
Of the minuses that are not critical for me, all colors were available on the site, and in conversation they found out that only 2 colors.
The prices are pleasant and the polite staff cannot but please)
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September 21, 2023
This is not the first time I take apple headphones in this magizine, the best prices in Minsk and it is important that there was a warranty case and it was performed as needed! Fast delivery + courier Maxim is always in touch and you can additionally specify all the nuances of delivery
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July 17
Delivered on time, the quality of the goods is excellent as well as the prices!
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September 28, 2023
A good store selling photo equipment. Prices are below market. Comparable to Aliexpress, but only here is also a guarantee given. The discount program works.
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September 23, 2023
A great store, a unique assortment, an individual approach to each client. There is delivery in Minsk and in the Republic of Belarus.
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October 2, 2023
Bought Oculus quest 2 Thanks for the delivery) If you need a quality hardware store, I recommend this one.
Low prices. I liked. Courier- Maxim
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November 21
Everything is fine! Clearly, quickly and on time.
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December 13
Thanks to Artem for the delivery! I am happy with the purchase)
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June 3, 2022
There are no words how to express my admiration and gratitude to the FOTOMIX store and the entire staff of this store. Especially those who solved my question.
In January 2022, I bought a MacBook Pro m1 in this store.
Which just stopped turning on after a couple of months. I took it to the SC so that they would test it but NOT repair it. The service did not behave very nicely and, to my requests not to touch the laptop, repaired it (replaced the motherboard and the power button), while constantly answering me on the Phone that we did not repair your laptop and in general, here's the conclusion for you, go to the seller for a replacement. The breakdown was significant. I brought the laptop to the seller and only after re-sending my laptop to the same CC did I find out that it turned out to have been repaired. But the guys from photomix went to meet me and replaced my laptop with a new one!!! That's how you need to work! You are handsome! Keep working in the same spirit! With great respect and gratitude!
Thank you for being there;)
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January 24, 2023
Hello! In any case, do not buy electronic equipment in the Fotomix store. They sell one marriage. In February 2022, I purchased apple airpods 3 headphones, a year of warranty service. In July 2022, I applied for a warranty, as the right earphone began to play quieter, a defect was detected, and replaced with new headphones. So, in January 2023, even when the warranty was in effect, I turned back, because already in the new headphones that the store replaced, the left earphone began to play quieter. As a result, they turned it around and said that the left earphone was allegedly dirty, although it was clean. I note that the warranty period was approaching!It was not profitable for the store to change the headphones to new ones. I also note that people are massively contacting the above-mentioned store for a replacement under the apple airpods 3 warranty. Is it a coincidence? I don't think so.
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November 8
The quality of service is at the highest level.
There are no disadvantages.
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May 1, 2023
As a photographer, I can declare! This is the best photo equipment store and not only. Delivery in Belarus. Reasonable prices. Polite consultants. A clear and user-friendly store website.
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October 6, 2023
I bought headphones and they started wheezing. I wrote about it to the store, they replied that an employee would contact me, but no one called me. My next message was just read and not answered.
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September 26, 2023
The goods in stock are cheaper than in other stores delivery without problems polite courier Maxim, which does not always happen in other stores...
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March 10
A great store. Polite and qualified staff.
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September 27, 2022
A great store with great service and gifts!
I am very glad that I found your store 10 years ago, since then I have been buying all photo products only from you!
The store has only high-quality equipment, convenient location and friendly staff, I recommend it!
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July 17
The order was placed quickly and it was delivered just as quickly!
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January 5
Everything is clear and to the point. I recommend. Price, quality, warranty, experienced staff.
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December 2
Pavel is super. Thank you very much!
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July 20, 2023
I ordered equipment several times in this store - everything was always in stock, fast delivery, pleasant prices.
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November 20, 2021
The store itself is not bad. But personally, I had "small" problems with the order. I placed an order on Friday with pickup on Monday. The store offers free shipping. But personally, in principle, I do not like to pick up goods from couriers, since they are usually late, and you need to adjust to them, and besides, they cannot answer any question about the product in case of nuances. We discussed what I would pick up on Monday at lunch, approximately around two o'clock in the afternoon. They said everything was fine, no problem. On Monday, I drove up around two o'clock in the afternoon (by the way, I took time off from work). The ordered product simply did not turn out... I quote: "Everything is sold out!" well, yes, headphones for $ 250 are sold out ... and it does not matter if the order is made, then the product must wait for the customer anyway. The seller did not apologize a bit. He was also outraged that I had arrived now, and not in the evening. I'm not stupid enough to write down that price, that address, but the wrong time during a phone conversation. Moreover, I could not arrange for the evening in any way, because I am catastrophically busy. But no one listened to me.
Okay... they offered delivery that evening. But, since I can't pick it up in the evening, I arranged for delivery the next day from 14:00 to 18:00. I asked them to bring it at least before 17:00. Since the birthday celebration, for which the goods were purchased, was scheduled for 17:30. But I was told that the interval is only from 14:00 to 18:00. Well okay. I asked the manager very much that the courier arrive as early as possible. Naturally, they promised me that they would bring me as soon as possible.
By 17:00, no one was there yet. I called the store, they promised that they would deliver it soon, since the courier is already a couple of blocks away from me.
What time do you think the order was delivered???
Bingo!! At 18:20!
Many thanks to the photomix store!!!
Masters of their craft!
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December 23
Thank you for the service and the quality of the product!
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July 1, 2022
I bought all my photographic equipment there, the most adequate prices in Minsk
And almost always everything basic is available, in which case you can order, and there is delivery
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August 19
the service is at the highest level!
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October 10, 2022
I ordered a watch, called, issued, the watch was in stock. Then the next day, we wrote to them to find out about the delivery, and then they say that the watch is out of stock. In the personal account, the order is still cheerful, we thought maybe there would be a clock. And then they themselves took and removed this order from my personal account. There is zero trust after that. Why take an order if you don't have this product.
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August 19
Everything is very fast!
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April 1, 2023
A company that was very disappointed!! by his deception: he wanted to pay with a MacBook card, to which the manager replied that the terminal was not working for technical reasons, after asking: for what technical reasons is the terminal not working? The answer was: the product is not in stock and will not be delivered within 20 days, and on the same day a colleague ordered a poppy and they brought it to her the next day and gave her a ballpoint pen (clowns) as a gift for a purchase of 1800 euros. In general, I am preparing an appeal in MARCH, because it is unpleasant to deal with such "businessmen"
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December 21, 2023
Friendly staff, the order was made as agreed.operatiano.
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May 3
Everything is great. A great store.
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