A1
363 reviews
October 3, 2024
They counted the corpses. The number was counted 1315 rubles for overspending traffic twice the tariff , the tariff costs 13 rubles for 10 rubles , do not contact them ever
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4
1
February 11, 2024
I don't understand where so many highly rated reviews come from, apparently they have already started buying reviews for themselves. One of the worst providers for home internet. Be prepared for outages 4-5 times a month in the evening and usually on weekends. I would never recommend this provider. Even if they did the recalculation of the subscription fee or apologized, 0 feedback.
And the mobile Internet leaves much to be desired, it's for show, the speed is only enough to answer everything in messengers.
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20
2
March 7, 2024
I wanted to get an eSIM, they said I was a non-resident, so we won't give it to you. What kind of nonsense is this?
P.S. The network itself covers the whole of Belarus, wherever it is - there is a connection, payment is convenient, without problems. The service in this office suffers, there were 2 people in front of me, who were served by two managers, so I waited 25 minutes to hear the above
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2
1
October 29, 2023
We are from St. Petersburg, we went to connect a SIM card for the Internet. I was very surprised by the staff... Everyone doesn't care (if you don't use profanity)... The staff, if you do not ask, will not tell you anything..I suggested replacing the SIM card with a paper clip (in St. Petersburg, such nonsense, poking such a phone at a price of 150k). We came because we needed the Internet, but we won't come here anymore... (think 100 times before coming here)
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13
3
April 16
Disgusting service. No offense, but the whole service is reminiscent of the movie Dumb and Dumber.
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1
1
July 13, 2024
Minus 5 stars. Disregard for customers. The connection fell off, the consultant, who had to wait an hour, responds in style: we apologize for the inconvenience. There has been no connection for 3 hours.
The company is disgusting, because of the lack of alternatives, we have to put up with this game.
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5
1
November 25, 2022
There are always no long queues. There is cold and warm water available, pleasant and courteous staff, they will always prompt and help, and most importantly, in favor of the client. I have repeatedly used your services and will continue to do so with pleasure. Thanks!
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6
April 21, 2024
xs, where to write reviews for employees, but one excellent specialist helped me fix my Internet today, thanks to engineer Maxim for helping me, I'm happy:D
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1
3
July 10, 2024
Home Internet from A1 is the worst thing that has happened in my life. Lies on every word. The most expensive Internet in my life . I can't wait to forget it like a bad dream
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9
1
December 10, 2024
It is impossible to work through their Internet. They turn it off whenever they want and all the time!
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3
1
January 21, 2023
(ps. Dear expert, why is the A1 office photo blocked? Don't you like that there are a lot of cars on it, both parked and driving along the International Road? Or is the Palace of the Republic in the background? I'm just guessing). AN INTERESTING TARIFF PLAN FOR GUESTS. MAYBE WITH AN ELEVATOR. Good service at the branch of one of the two largest Belarusian mobile operators. The special tariff "Unlimited 2.0" is favorable for Russian tourists: for a month, with unlimited and fast Internet, 600 min. in all networks, at an affordable price of 15 bel.rub (approximately 400 Russian), it is provided 1 time. That's just two reception windows for individuals in the "peak" period may not be enough. The rest of the large hall space is occupied by the Belarusian Alfa-bank and a certain "inclusive" cafe (why? Why? - and the choice of food is small, and the prices are high). But the main thing is that everything is fine, we recommend it.
Ps1. The response to the official response of the" organization. Let's repeat: no "visible" inclusivity was noticed in your partner cafe. And as for the "invisible" - I'm afraid to assume here, taking into account the purely, hmm, "riskiness" for an ordinary person of the current Western (without)gender trends of this very "inclusivity" (so that Yandex does not block it). And if A1 really wants to help the disabled and the disabled (as really the most vulnerable category of inclusive) - I propose to finance the construction of an escalator from the bottom of the International to the entrance to the sales office (at the same time the entrance to the same "highly inclusive" cafe). Or, as a last resort, an elevator for the disabled and elderly to the same place. Everyone will thank you for that. And they will be grateful for a long time
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5
November 17, 2023
The most terrible service! In fact, one window is working, and the other 3 workers are sitting in the rest room and went to their jobs only when the queue began to resent that there is a very long service. 5 people in rcheredi a were accepted after 1 hour
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13
2
March 26, 2024
Disabling the home Internet is still an epic. If you want to get a contemptuous look in your direction and a conversation through your hand at your mouth, you are here.
Two stars for the fact that the Internet was still turned off
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6
1
October 21, 2023
Conveniently located head office in Minsk. The seller helped me choose the right tariff. The working hours in the morning coincided with my schedule. A large selection of devices.
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3
July 2, 2023
Disgusting company! Every month I find new charges in my personal account! One service will be connected, then another! I call there every month to sort it out. They apologize every time. Next month it's all over again. Yes, that you milk all the customers, all connect all sorts of services to them by chance! Apparently, you have a whole department working on this strategy, how to make more money and to casually hang this to the client!
A1 customers, check your accounts for the past months, I am sure that many will find some additional services there that they did not even connect, but paid for them. Be vigilant with this mobile operator!
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19
2
December 30, 2023
The situation is not clear, the Voka TV equipment does not work, and they refuse to replace it. New users should keep this in mind. The work of the front office is non-client-oriented. It seems that for our money we are also to blame for bothering them. Think three times before entering into a contract.
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13
3
June 12, 2023
Deprived of the possibility of communication on principle. As a matter of principle, I will switch to another operator at the first opportunity, although I have been a velcom/A1 customer for 25 years.
While in Bangladesh, I contacted the A1 manager through the app to find out why roaming stopped working for my father after a couple of days in the country, but it works fine for me (both calls and SMS). At the same time, I asked my sister in Minsk to drive up to the A1 office to find out not by phone but face to face. In both cases, a formal answer was received - "roaming services are not provided in Bangladesh", and on the same day A1 roaming was turned off specifically and definitively, apparently so that I would not ask any more questions, leaving me unable to use Internet banking, Internet payments (3D secure does not work without SMS).
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13
2
May 31, 2023
Excellent service and great specialists. 15 minutes before closing, we consulted and issued two SIM cards, downloaded the application, activated and replenished the balance. Respect!
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7
July 18, 2023
I paid for the activation of the 75 byn tariff at the beginning of the month. After 2 weeks, the master came and connected the Internet, TV, and phone. I worked for 2.5 days and it turned out that I paid only for some imaginary "connection", and now I still have to pay 40 rubles for use. In total, the "connection" + usage per month came to 115 rubles. Not only were they misled, they took 115 byn instead of 75 rubles, but they were also rude on the phone when they wanted to complain. Disgusting service.
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11
1
August 19, 2022
In a previous review of the office on Melnikaite, I wrote that I like everything, the service is excellent, but so far I have not encountered a problem. I put one star not for the service, but for solving the problem. I had to go to the head office to solve the problem. And immediately there is a question about parking, there is nowhere to park the car, the paid parking areas are all occupied.
About the problem. I rented a router, making out a business package, but it does not work correctly, very often communication with the terminal disappears, moreover, there are no problems with the same router taken from a partner. The service takes mine, gives a substitute, which does not work well outside Minsk. They could not respond to persuasions to give the same one, since Internet speed is very important. With this approach, I need to stop selling for a month while A1 checks it out. I had to buy the same new one, and not wait for the old one to be repaired or rejected.
I did not expect such an approach from A1, as I considered it the best operator in the Republic of Belarus.
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12
2
August 8, 2024
Communication sucks
4g-
the attitude towards customers sucks - below the baseboard.
I do not recommend it. If you have a choice, then go to another operator
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9
1
November 22, 2023
The logic of home Internet tariff plans for new customers is to give them everything, and for customers who are already connected to accept and tolerate that even changing the tariff plan from 100 Mbit/s to 200 Mbit/s is not available for them, because this is the privilege of new customers.
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11
2
December 1, 2022
Hello, I was at the Wellcom center on 11/29/2022 in the evening at around 18.45. I took a ticket for servicing individuals, five operators worked, plus another workplace was active on technical issues with the phone. Two operators were busy serving customers, and three were just sitting at their desks in computers, I thought that since three operators were not busy with customers, I would be quickly invited to a certain workplace, alas, a miracle did not happen. I was invited only after 15 minutes of my waiting, and it turned out that I had chosen the wrong ticket. I have a question why, when the three operators were not busy with customers, they did not invite people in turn. Why does a large company like wellcom allow itself to have people idle for 15 minutes or more? Why does the company's management not provide prompt customer service? This is a huge disadvantage in the work of the organization and I will complain about this fact to the appropriate authorities, this is not an isolated case, the previous time I stood waiting for my turn for 40 minutes, plus I was also driven to different operators. And this is the service at the well-known on Internatsionalnaya Street.
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12
1
May 19, 2023
Everything is at the queue level, there are practically no friendly staff, parking spaces and a pleasant atmosphere inside.
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2
3
July 11, 2024
07/11/2024 I worked at night (Internet access is required for work), the Internet disappeared, I called support, for a continuous 3 + hours (the call lasts 1 hour after it resets, and so on in a circle) no one answered. The level of "support" is immediately visible, which is "promptly" ready to help you. I do not recommend this provider, because Internet access has been lost very often over the past 6 months (in my case at night). I plan to change the provider.
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6
1
October 25, 2024
It's a pity there is no rating of -5 stars! Disgusting home internet! We pay money for air!
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4
1
August 23, 2023
We wanted to buy a SIM card in Belarus, and Sunday is a day off, mostly 3g only works in Minsk, everything is normal everywhere in Brest
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1
May 14, 2024
We bought a SIM card for communication in Belarus, everything was done quickly, everything works
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2
July 22, 2022
For this company, you will be a good customer only when you fulfill their requirements.
If you have problems with money, then pay a mountain of fines. Read each agreement carefully.
You will be invited to a meeting only if you have a certificate.
And there are also third-party organizations that will beat out debts from you. They call themselves lawyers. But usually they are called collectors.
In general, think well if you take something in installments.
And more. Even an accountant with 30 years of experience couldn't figure out the reports they send you every month.
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14
1
November 5, 2022
The most terrible employees I've ever seen in my life! No one takes responsibility! My passport data was lost, the number was blocked, and when calling the support service, they ask me to send my passport data from the blocked Number! Robots that don't include heads, non-client-oriented people! Therefore, do not use their services! It's been a week since the lockdown! The issue has not been resolved, the standard response of the operators has been transmitted your question. We receive messages in the mail: we apologize, call the operator and transfer the data! And so on in a circle! We need more bad grades, such a disgusting office cannot have such a rating, let's try our best. Moderators, look at what people write here: "great cafe" there is a rating cheat to deceive people, and you don't even look!
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12
3
January 2
It's sad, but the latter is very disappointing for the quality of the Internet, there are frequent interruptions and the speed is very low.
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1
1
March 26, 2021
The elegant office of the A1 operator. There are many employees for the reception of citizens, fast and high-quality service, a good recreation area, delicious coffee inside the salon, a large range of products for sale, modern design, convenient location. One of the disadvantages is the almost complete absence of free parking.
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6
October 4, 2024
Disgusting people work, cheat and cheat a lot
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5
1
October 21, 2023
A normal place, there is where you can sit and drink coffee while waiting for your turn. Polite employees. They helped quickly and clearly.
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1
2
September 30, 2024
You will be standing in front of the seller, and he will be sitting. They have such a design))
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1
1
October 22, 2022
Thank you so much for the DISGUSTING work of the support service, wait an hour for a specialist's response and after the connection the connection is interrupted, the specialist did not make a callback. When dialing again, another 40 minutes of waiting for the operator's response...For two weeks, the Internet speed is less than 18Mbps, with the stated 70Mbps. As a result, a review was written in the chat, after which another specialist immediately called and helped solve the problem. As a result, it took 3 hours to achieve the result. The next day, to smooth out the impression, the operator offered traffic and SMS, which are not needed, there are no discounts from the provider. There is no loyalty program for customers with long service usage time.
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14
2
November 10, 2022
The service in this company is at full zero. I called 1 time and asked that the technical staff contact me. To which they replied that they would call me back the next day, after 8 days I decided to remind myself.... And surprisingly, they told me they handed over my application to some senior and they will contact you soon.... No one has contacted me... Conclusion "company A1 - service on y0"
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10
1
May 17
Good staff, service, an understandable place for this.
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March 18, 2024
cool offices, good business center, excellent management
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2
September 5, 2023
It's expensive, the connection is so-so, all the services I used are noticeably more expensive than those of competitors. The Internet is considered not bytes, but kilobytes, which is why traffic is consumed very quickly.
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8
2
January 15
It's a great store.
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1
February 5, 2024
I have been an A1 subscriber for more than a month. I must say that other A1 offices are not as good as this one. There were no queues in this office. The employee helped me very quickly and efficiently. The staff is polite and friendly.
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1
December 19, 2022
There is no queue. But the experts... Information needs to be extracted from them. Many important points are not discussed, most likely not on purpose. Many people behave quite arrogantly, especially if you buy something that is not expensive.
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1
1
January 23, 2022
The telecom operator himself is very good if you are a guest in the country and came as a tourist. There is no better mobile operator to find. You can take a SIM card with the tourist tariff and for a week you have unlimited Internet (you can distribute it), + 60 minutes of calls. But the department I was in, the main thing, as I understood it, was with a large number of employees, But I had to wait more than 40 minutes to issue a SIM card! A lot of A1 employees were walking around doing nothing when literally a few people were serving people. It's very strange.
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3
April 19
Good service. It is better to pay by bank transfer.
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June 28, 2021
A wonderful store and wonderful service. There is also an Inclusive Barista cafe, where wheelchair users offer wonderful coffee at very reasonable prices for Minsk. I also got a discount coupon.
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4
6
May 14, 2022
They don't value their customers! Complete disappointment, poorly configured processes in the company, an inconvenient application.
Switched to A1 at the end of February. At first, I was pleasantly surprised by the speed of connection, the electronic contract and the service. BUT, the pleasure was not long. When moving to another apartment, I decided to keep a1, because I was happy. And it was a big mistake.
What did you encounter
1. We were NOT warned that the relocation service may take 2 weeks. I found out about it only after a week and several calls to support.
2. I also found out about the possibility of the "pause" service only a week later. No one reported it. No one will return the money.
3. The operators did NOT have information about whether there was enough equipment in the entrance. It turned out that it was missing only after the arrival of the wizard to connect. This led to new connection requests, consideration of the application, and so on. 1.5 weeks have passed since the problem was discovered in the entrance. Nothing has been done.
4. No one reports on the status of these applications, you have to call yourself, explain everything again and find out when the problem is solved. No exact dates are reported, only "breakfasts" and promises
Conclusions: they can only connect quickly, they do not care about customers further, they cannot bring a complex problem to a higher level, the service is at 0.
Individually, all operators are polite and pleasant, but this has not helped my problem in any way so far.
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9
2
November 5, 2022
We were in October 2022: we closed the contract for one phone number, we really liked the work of the young man's manager - he quickly, intelligently explained and transferred money from one contract to another, went to the bill receiver and showed how to use it to put money on his phone number.
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3
3
October 14, 2022
Dear subscriber, the Internet connection was not carried out in the best way, there were problems with the agreement of the connection officer and the operator, due to your uncoordinated actions, direct connection could not be made, from now on try to solve these issues or you will lose another user due to an incompetent service
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8
2
October 18, 2021
The largest A1 store. A large selection of smartphones and accessories for them. Many smartphones can be turned in your hands without a seller. And there is also a coffee shop with delicious coffee.
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4
4