In general, the hotel makes a positive impression — there are obvious strengths here, but also a number of significant shortcomings that you should be aware of in advance. Strengths: The rooms are clean. The room is kept in order, cleaning is carried out regularly. Serviceable equipment. The plumbing works flawlessly, the interior elements are maintained in good condition — the owners' attention to maintaining order is felt. Pleasant breakfast staff. The staff of the cafe / restaurant are distinguished by their friendliness and friendliness, creating a comfortable atmosphere during meals. Decent breakfasts. The menu is not striking in its variety, but the dishes are prepared with high quality, the products are fresh, and the serving is neat. Problems and inconveniences: Provision of a baby cot. The procedure for making a request is extremely opaque: you have to repeatedly remind yourself of the need for a crib. Even with advance notice (a couple of days before arrival), there is no guarantee that the crib will be available. In our case, the issue was resolved only after an acute conflict on the day of settlement. Despite the final positive result, the situation caused considerable stress and wasted nerves. Organization of late check-out. The reception service demonstrates inconsistency in communication: contradictory answers were received daily ("let's say in the evening", "we will answer tomorrow", "we will decide on the day of eviction"). There was no clear information about the possibility and conditions of late departure, which created uncertainty and discomfort. Result The hotel is suitable for a basic comfortable stay: clean rooms, reasonable food and courteous breakfast staff create an acceptable level of service. However, organizational shortcomings (especially in matters of additional services and communication) seriously reduce the overall impression.

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Ирина М.

Level 10 Local Expert

Nice 4.5 star hotel. One of the advantages. Very good location. I would say that it is ideal for exploring Tbilisi. It is a large and beautiful hotel. It has a panoramic terrace. Near the metro, shopping center. It is close to both the old town and the new one. The hotel has its own restaurant with delicious food. Of the cons. The breakfasts are small, on the third day I already want variety, but there is none. Spa. The pool is very small, ok for children, but I would like more. The sauna was barely warm and I tried to turn something up, but without success. Room and room service. On the day of the eviction, they began to come to us with cleaning as early as 9 a.m. They came several times. I didn't really understand why, since the check-out is at 12, we pack up, sleep more. It didn't happen on other days, I think early cleaning is the intention. There was no mini bar, and the refrigerator itself was locked. The window in our room was not tightly closed. That is, it could not be fully closed. Since we were closing the curtains, it didn't cause any inconvenience, I didn't ask to replace the room. But the fact itself.

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StayEatExploreBest

Level 30 Local Expert

1. Big, elegant hotel right in the heart of Tbilisi - just steps from Rustaveli Avenue and the main sights. 2. Rooms feel fresh and quiet, with comfy beds, strong showers, and lovely views if you’re up high. 3. Staff are kind and professional. Reception speaks good English and helps with taxis or local tips. 4. Breakfast is generous - eggs, fruit, pastries, and Georgian dishes. The dining area gets great morning light. 5. Spa is calm and clean. Good massage, sauna, and indoor pool - perfect after a long day out. 6. Great choice for both business and leisure. Safe, stylish, and close to everything. Worth the price. 1. A large and stylish hotel in the center of Tbilisi, next to Rustaveli Avenue. 2. Quiet, clean rooms with comfortable beds and a nice shower. 3. The staff is polite, they speak English at the reception. 4. The breakfast is generous - eggs, fruits, pastries, Georgian dishes. 5. Relaxing spa: massage, sauna, indoor pool. 6. Suitable for both leisure and work. The price corresponds to the quality. 1. დიდი და ელეგანტური სასტუმრო ცენტრში, რუსთაველის ახლოს. 2. სუფთა, მშვიდი ოთახები, კომფორტული საწოლები და კარგი ხედები. 3. თავაზიანი პერსონალი, ინგლისურად კარგად საუბრობენ. 4. უხვი საუზმე - კვერცხი, ხილი, ფუნთუშები, ქართული კერძები. 5. მშვიდი სპა: მასაჟი, საუნა, დახურული აუზი. 6. კარგი არჩევანია როგორც დასვენებისთვის, ასევე საქმიანი ვიზიტისთვის.

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