Wyndham Grand Tbilisi

4.7

105 ratings

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Level 5 Local Expert

In general, the hotel makes a positive impression — there are obvious strengths here, but also a number of significant shortcomings that you should be aware of in advance. Strengths: The rooms are clean. The room is kept in order, cleaning is carried out regularly. Serviceable equipment. The plumbing works flawlessly, the interior elements are maintained in good condition — the owners' attention to maintaining order is felt. Pleasant breakfast staff. The staff of the cafe / restaurant are distinguished by their friendliness and friendliness, creating a comfortable atmosphere during meals. Decent breakfasts. The menu is not striking in its variety, but the dishes are prepared with high quality, the products are fresh, and the serving is neat. Problems and inconveniences: Provision of a baby cot. The procedure for making a request is extremely opaque: you have to repeatedly remind yourself of the need for a crib. Even with advance notice (a couple of days before arrival), there is no guarantee that the crib will be available. In our case, the issue was resolved only after an acute conflict on the day of settlement. Despite the final positive result, the situation caused considerable stress and wasted nerves. Organization of late check-out. The reception service demonstrates inconsistency in communication: contradictory answers were received daily ("let's say in the evening", "we will answer tomorrow", "we will decide on the day of eviction"). There was no clear information about the possibility and conditions of late departure, which created uncertainty and discomfort. Result The hotel is suitable for a basic comfortable stay: clean rooms, reasonable food and courteous breakfast staff create an acceptable level of service. However, organizational shortcomings (especially in matters of additional services and communication) seriously reduce the overall impression.

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Ирина М.

Level 10 Local Expert

Nice 4.5 star hotel. One of the advantages. Very good location. I would say that it is ideal for exploring Tbilisi. It is a large and beautiful hotel. It has a panoramic terrace. Near the metro, shopping center. It is close to both the old town and the new one. The hotel has its own restaurant with delicious food. Of the cons. The breakfasts are small, on the third day I already want variety, but there is none. Spa. The pool is very small, ok for children, but I would like more. The sauna was barely warm and I tried to turn something up, but without success. Room and room service. On the day of the eviction, they began to come to us with cleaning as early as 9 a.m. They came several times. I didn't really understand why, since the check-out is at 12, we pack up, sleep more. It didn't happen on other days, I think early cleaning is the intention. There was no mini bar, and the refrigerator itself was locked. The window in our room was not tightly closed. That is, it could not be fully closed. Since we were closing the curtains, it didn't cause any inconvenience, I didn't ask to replace the room. But the fact itself.

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TasteTheBest

Level 30 Local Expert

1. Big, elegant hotel right in the heart of Tbilisi - just steps from Rustaveli Avenue and the main sights. 2. Rooms feel fresh and quiet, with comfy beds, strong showers, and lovely views if you’re up high. 3. Staff are kind and professional. Reception speaks good English and helps with taxis or local tips. 4. Breakfast is generous - eggs, fruit, pastries, and Georgian dishes. The dining area gets great morning light. 5. Spa is calm and clean. Good massage, sauna, and indoor pool - perfect after a long day out. 6. Great choice for both business and leisure. Safe, stylish, and close to everything. Worth the price. 1. A large and stylish hotel in the center of Tbilisi, next to Rustaveli Avenue. 2. Quiet, clean rooms with comfortable beds and a nice shower. 3. The staff is polite, they speak English at the reception. 4. The breakfast is generous - eggs, fruits, pastries, Georgian dishes. 5. Relaxing spa: massage, sauna, indoor pool. 6. Suitable for both leisure and work. The price corresponds to the quality. 1. დიდი და ელეგანტური სასტუმრო ცენტრში, რუსთაველის ახლოს. 2. სუფთა, მშვიდი ოთახები, კომფორტული საწოლები და კარგი ხედები. 3. თავაზიანი პერსონალი, ინგლისურად კარგად საუბრობენ. 4. უხვი საუზმე - კვერცხი, ხილი, ფუნთუშები, ქართული კერძები. 5. მშვიდი სპა: მასაჟი, საუნა, დახურული აუზი. 6. კარგი არჩევანია როგორც დასვენებისთვის, ასევე საქმიანი ვიზიტისთვის.

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Vladimir L

Level 11 Local Expert

Very nice guys at the reception, especially Michael (Michael). The breakfasts are typical for Europe, however, when the Chinese "foreman" sat down with me at the table, he munched, belched, shouted at his group and I went to another table. Cleanliness in the hotel and rooms, orthopedic mattress, all accessories in the bathroom. You can smoke icos in the room, the alarm does not work. Real 5 stars! Very good location, I left the hotel on Rustaveli Boulevard in three minutes. The view from the room is magical, the domes of the temple. There are few Russians, mostly Europeans and Israelis.

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Марина Титова

Level 4 Local Expert

Excellent location, very friendly staff, especially in the SPA center. Beautiful interior. The problem was the unstable heating system of the room and the spa. It was often cold , but all the problems were fixed quickly enough .

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Сергей

Level 7 Local Expert

The hotel is very decent. The staff is polite and considerate, although not everyone speaks Russian, but this is not such a big problem. The breakfast is good, although somewhat monotonous. And the main thing, of course, is the location - the very center of the city, next to Freedom Square.

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Level 24 Local Expert

Great hotel! Solid, expensive, good location in the city center. The food is excellent, the restaurant is spacious. A chic conference room with a screen and sound equipment. View of the city from the ninth floor! I recommend this hotel!

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Виталий Кузьмин

Level 8 Local Expert

This is a great hotel with a convenient location. There is a large hummock complex nearby, a 15-minute walk to the historical center. The hotel has a sauna, hammam, not a deep pool. The breakfasts are delicious, the room cleaning is good. Some rooms have windows to the lobby, be careful when booking.

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игорь юсупов

Level 8 Local Expert

Excellent living conditions. High level of service. A large selection of dishes for breakfast. Beautiful interior design. Convenient location. Well-trained staff. This is a great merit of the director. Thank you all!

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Елена

Level 8 Local Expert

All for 5. Rooms, service. Breakfasts for every taste. Convenient location near Europa Square.

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Сергей Валерьевич Силантьев

Level 16 Local Expert

A very decent hotel! Stayed from 3 to 6 September! I liked everything. The buffet is great! The sauna and the pool are also cool! In general, when visiting Tbilisi, I recommend it!!!

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Igor777

Level 24 Local Expert

I often and constantly stay here. The location is in the center, but 200 meters from the noisy highway cuts off a lot of noise, good breakfasts, modern European design of the hotel and rooms, good plumbing, gym 24 hours. The view of the city from the rooms is very good!

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Алексей Кудрявцев

Level 13 Local Expert

Nice hotel in the city center. Friendly staff. There is a small paid parking

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Лера Е.

Level 7 Local Expert

The perfect location near the hotel, nice fresh rooms. One disadvantage: standard rooms have Windows facing the inside of the hotel, you can't get a breath of fresh air)) and an old pool, but otherwise the service is super, thanks.

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Sergei Kim

Level 15 Local Expert

Excellent hotel, polite staff. The rooms are fresh. Good location, picturesque streets around. There are parks and shops within walking distance.

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Ксения Чудновец

Level 6 Local Expert

There were very small "roughnesses", but they quickly fixed everything. … As it is , everything is clean and decent . And the location is just great!

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Алина Меркулова

Level 7 Local Expert

The lobby is simply amazing. Very large room, cozy. And most importantly, the bathroom, it is gigantic, towels and a bed are always updated. There is a hair dryer, an ironing board with an iron. In general, it's just super, I don't want to leave the room.

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Fatih Bey

Level 2 Local Expert

1 week before arriving at the hotel, they started asking for money to upgrade the room. I said no need, he said ok before the front office manager came. when I arrived, they asked for money again. there was no toothbrush left in the room. they called at 11.45 and said leave the room. For Turks, language problems and breakfast are very mediocre There are beautiful hotels at a much more affordable price in the region. i don't recommend it. I am writing as an experienced person who has been flying over 20 flights a year for 30 years and staying at a hotel for at least 60 days a year.

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Катерина

Level 7 Local Expert

It seems to be new, the rooms are clean, but there is no sound insulation at all!!! You can hear the phone vibrating in the next room, it's creepy!

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Надежда К.

Level 2 Local Expert

We rested in this hotel from 09/25/2012 room 7006 . Great rooms, delicious breakfasts, but something is wrong with the staff. On the very first day, $500 was stolen from a purse in a suitcase, to my complaints, the security manager replied that he had watched the video all day and no one had entered the room except the maid, who was not alone... The dollars evaporated, leaving the Russian 50p in the wallet. I was very sad and let go. I checked my wallet daily in the hope of a wonderful return of money, but only 50 rubles were waiting for me. On the eve of departure, I no longer checked my purse (all the cash was in my purse) and what I see upon arrival home... An empty purse, 50p is gone!!!!! All the cards (bank, discount) are piled in one pile!!!!! The hotel administration - thieves are working for you!!!

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Ольга

Level 6 Local Expert

Good location, city center, very cozy, excellent breakfasts, friendly staff.

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Максим Проскуряков

Level 12 Local Expert

We cleaned up once in 4 days. I took out the trash myself, I bought water myself

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Владимир

Level 15 Local Expert

I liked everything. Location, breakfasts, soft beds, …

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Юрист

Level 10 Local Expert

Russian speakers are not welcome here! The hotel is called Windham and fully justifies its name. I've been to 25 countries, but since no one has ever been rude to me in this hotel. Conflict with the staff of the hotel (Spa, next to the gym), a bald man with a tattoo on his neck and a woman pretending (at first) that he didn't understand Russian almost led to a fight. What happened: 1. The bald man addressed me exclusively as you and in a rude way (which is quite funny considering his manner). 2. The bald man called me a Russian occupier just because I spoke Russian. 3. The bald man said to me, "Thank you for letting us into the hotel. You and other Russians should thank us Georgians for this." He said this to a guest of a 5-star hotel who came to Georgia for 5 days. He refused to introduce himself. 4. The woman who was nearby and constantly chatting with the bald man (and not doing her job) pretended that she did not understand Russian. But then she cursed me beautifully in Pushkin's language. She said that we Russians had all come here and we should thank the Georgians for accepting us (I remind you that she said this to a guest of a 5-star hotel) She refused to introduce herself. 4. I asked the security to call the senior manager. The manager was gone for a long time, but then an employee came who introduced herself as Magda. I asked Magda to tell me the bald man's name, and she said his name was Zaza. 5. I explained the situation to Magda and asked for a refund for the hotel, as it was the beginning of the day (considering that I had been waiting for her for about an hour, it was about 17 hours). After such an attitude, I just left the hotel. The money was not returned to me. The next morning, I left Georgia ahead of time. I ask the hotel management to contact me and refund the money to my card. M. R. Additional information: the money was never returned to me. I also forgot to write that during a few hours of my stay at the hotel, or rather, during an hour of absence from my room, my safe was opened. It was a good thing that only my passport was there (and that it wasn't stolen), and I carried the money with me. Apparently the thieves are all at home now. We're better off.

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Maria Bilenko

Level 10 Local Expert

Very convenient booking form, good support service!)

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Наталия Русанова

Level 6 Local Expert

The Wi-Fi is not working well, everything else is fine

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Damir Bulatov

Level 23 Local Expert

Great hotel, good breakfasts