Of the many clinics that we have visited due to not the most favorable circumstances, this is the best! All thanks to the responsive and responsive staff, and especially our individual doctor Alina Martynova)
She has become just like a native, she will always explain everything and put it on the shelves)
I definitely recommend contacting here in case of anything, but of course it's best not to get sick)
It's a normal clinic, but there are nuances. Some specialists just can't think of a better way, both professionally and emotionally. But there are also workers who perform their duties "yak mokrae garyts". So if you're lucky...
find "your" specialist - and you'll be happy.
Personally, I don't really like it, because the kitty had to be put down (they found liver cancer in the terminal stage). So I can't be objective. But that's the way the equipment is, and the prices are not bad, and anyway - this is the only veterinary clinic in a huge area, and it seems like it's not bad
Professionals in their field are working! We helped our cat more than once, we found every little thing. The staff is very polite, everything is clean and sterile. After castration, the cat could be picked up after 1 hour.
The clinic itself is good, experienced competent doctors, explain everything in an accessible way, answer all questions, the operation with anesthesia went well
But the administrator is the most unpleasant girl, behaves strangely, talks very pretentiously, is rude. So is a man without a vet.education for some reason tells information that does not match as much as possible with what the doctor says. And this is the opinion of everyone who crossed paths with her from my environment. It would be great to change the administrator)
We often contact this vet clinic. We used the sterilization service. Olga B. professionally sterilized my dog, providing detailed instructions on how to care after the procedure. I felt that my dog was in good hands.
We also used the dental cleaning service for the second dog, the procedure was successful. The procedure was performed qualitatively by the doctor Alina M., who helped to improve the oral health of the pet. The doctor explained the importance of regular brushing of teeth and gave recommendations on dental care.
The overall experience of visiting the veterinary clinic was very positive. I am grateful to the doctors and staff for the care and professionalism they demonstrated during both these and other procedures.
The cat got sick for a day.It was necessary to solve the issue urgently.I called the vet.I am very grateful that we were admitted by ambulance so quickly.
Very polite staff, competent doctor.We did everything quickly, helped the cat promptly, and prescribed treatment.All the test results were done on the same day and the doctor called herself and explained everything, answered all the questions in detail.
Blood sampling and injections were done to the cat very carefully and carefully.The prices for the services are adequate.
The cat is on the mend.Thank you very much to the Zoohelp veterinary clinic!
On 05/22/2024, I took my cat Bonya for sterilization.They told me everything, they examined the cat, I signed all the documents and left, they said they would call when to pick her up. They called an hour later, said they could pick it up.I arrived, the receptionist immediately invited me to pay for the operation, I paid, and when I went to pick up the cat, they tell me the cat got out of the carrier and caught on the net in the box.The result is a broken jaw in a cat.Since they have neither a picture nor a traumatologist, they were sent to another clinic, where the traumatologist confirmed the fracture. It was only after reviewing the cream, writing in the book of complaints and suggestions that the management contacted me. We met, looked at the surveillance cameras, where it is clear that there were no employees in the office, i.e. the cat was unattended in the hospital, it is not visible on the cameras whether the carrier was closed to the end or not. The administrator claimed that the cat opened the carrier itself (lock, new carrier). They agreed to compensation for treatment only on condition of my remote review.
We refused.
Dear pet owners, before paying for any manipulations with your pet, ask them to show it right away.
And a very important point, the head of this clinic, said that you will not win any court because an animal IS A THING!!!!
Therefore, think 10 times about who you want to entrust your pet to!!!
We have been coming here with our pets for 3 years. Always attentive and friendly service. They will tell and explain everything in detail. The prices are reasonable.
They took up the kitten, which they wanted to put down everywhere. They gave us hope without unnecessary words and fuss. Excellent staff, all necessary equipment is available. They are not afraid to operate. They consulted me, left me overnight, and called me back about my condition. Thanks to such people who really want to save animal lives!
It's a nice little clinic. Polite attentive person . The attitude towards our smaller brothers is 10 points! The cat was castrated in February 2024, everything is very clear, a huge plus that the baby was watched after the operation and only then was informed that everything was fine and could be taken away. Thanks for the work!
They stylized the kitty, called them on the third day, described the condition, said how you would feel after such an operation, I trusted, in the morning I did not take my kitty to the veterinary clinic, She died!I think an infection has been introduced, I do not recommend sterilizing their animals..Actually, we need to check this vet clinic!
It's a good veterinary clinic, but it wouldn't hurt to have cosmetic repairs inside and more experienced doctors on procedures, otherwise the guy from the treatment room couldn't make an IV drip, he punctured everything. It's good that the girl came to his aid.
Good attitude of the staff, reasonable prices. tests and examinations are prescribed after the fact, and not to make a bigger check. Minsk has the lowest price for vaccination. Thank you for your work!!
We came for a routine vaccination, we arrived a little earlier than the scheduled time. We accepted it earlier, thanks for that. The staff is not very friendly, starting with the receptionist, ending with the two girls who carried out the vaccination. The dog was very worried, but the specialists treated it very indifferently, did not try to find contact with her. It seems to me that specialists who work in veterinary clinics should love animals and treat them with understanding. The dog was weighed, the temperature was measured, that's all. I would like a more detailed consultation. Don't you need to look at ears, eyes, etc.? The dog is fine, but I wanted to hear a specialist's advice. The vaccination was carried out quickly, thanks for that.
They treated the sphinx cat a week ago. We did 2 ultrasounds and took tests. They identified a bunch of almost fatal diseases and prescribed treatment (it's unclear what, because the diagnosis was in the spirit of "maybe this, or this, or this"). On the first day of treatment, the cat became ill, became sluggish, body temperature decreased, which is a "bell" for sphinxes, to which the doctor said that the cat may seem cold externally, and the temperature is generally normal. Another doctor deciphered the tests and additionally prescribed an antibiotic. As a result, we have problems, even PROBLEMS with the liver and kidneys, but we drink an antibiotic. After a few days of taking the medication, the cat only got worse. To date, the cat has severe dehydration, very high calcium in the body (which indicates organ failure), the cat is in a hospital in another clinic under constant supervision with a 50/50 chance. And in the zoohelp vet clinic, the administrator replied, "Well, we only have a window at 14.45, that's it."
0 out of 10, I do not recommend it, if you do not want to start treatment for "something" and see how a member of your family is gradually losing vitality, and the doctors say "well, never mind, take the tests again and go to another doctor, I can not help you here"
UPDATED: today the cat is gone. They did a bunch of tests and PCR in the fall of 2023 with suspected lymphoma. The tests turned out to be negative, but if lymphoma is suspected, you need to take lymph, not blood, which we were told at another clinic. Unfortunately, it's too late.
To all those who are thinking — your pets are your family members. Take them to any other clinic if you want to stay with them as long as possible. 💔
If you need good advice and a good examination of your pet, then you can safely contact this clinic. At the scheduled visit, the doctor told the subtleties about our pet, gave advice and left only a positive opinion. Special thanks to the girl who signed us up and the nurse.
They quickly helped us stop poisoning in the dog, recovered after prescribing treatment for 3 days, before that the dog could not even eat anything, thank you very much
Выражаю большую благодарность персоналу этой клиники ,по адресу Леси Украинки 22!Очень доброжелательное и внимательно отношение и к питомцу и к владельцу)Кастрировали любимого котика,кот оказавшись в руках персонала этой клиники -мурчал))Его состояние после этой процедуры в этот же день игривое и жизнерадостное)Спасибо большое !Всем рекомендую филиал по адресу Леси Украинки 22!
Zoohelp treated a dying dog in October, which was turned into a skeleton with ulcers in a super-equipped A....vet center in six months (teeth were removed, an infection was introduced, several different doctors could not make the correct diagnosis). The dog had already been given organs and, unfortunately, the dog had only a few days to live. Just a huge thank you for the professionalism, attention and mercy of Natalia Olegovna Yukhnevich and Vera Viktorovna Grishanovich, who helped support my dog's life until the last moment. And in the first place there was compassion and a desire to help, not a material benefit for the clinic. And I would also like to thank the receptionist who worked on our last visit on October 8 for her attention and understanding.
How the Zoohelp vet clinic in Varvasheni made it so that I would never go to them again in one case.
I used to visit this vet clinic many times and everything was fine. Yesterday I brought my cat to an appointment with a therapist and an ultrasound. They checked her, took a blood test, biochemistry and gave her an injection. After the procedures, I waited 5-10 minutes for the conclusion to be written. I paid the specified amount at the checkout, received the check and left.
The same evening, I received a call from the vet clinic and was told that I had not paid for the biochemistry analysis and had to come pay. They didn't tell me any details about how it happened on their part, and they didn't apologize for the inconvenience either. They just stated that I hadn't paid and had to come.
I said that I would be able to come the next day in the evening after work (I finish at 6 p.m.) and pay for everything. The receptionist informed me that they work until 21:00 and will be able to wait for me. Today at 17:42 they called me again and asked where I was and when I would pay the missing amount, although yesterday they also informed me that they could wait until 21:00.
Today, after work, I came to pay, and also wanted to find out more about the whole situation, discuss it and hear apologies for the inconvenience and for the fact that they accused me on the phone of leaving without paying. But the girl at the reception decided that there was no need to discuss anything and immediately began to say absolutely insincerely "sorry", while smiling and rolling her eyes.
Then, for some reason, she began to be ironic about the payment and clarified whether I would pay when I had already put cash on the cash register. Also, when we (I came with my husband) clarified whether this situation was normal, she replied that as we decided, let it be so, trying to get rid of us.
After we tried to politely reach out to her so that they would just clearly explain this situation and apologize, the administrator came out of her workplace and presented a "performance" with the words "Do you want me to kneel in front of you?".
We did not continue to participate in this "circus", because it is pointless to explain something here and try to make sure that other people do not get into such a situation, and no one accused them of non-payment, and did not force them to go again to pay something extra, and did not call how collectors call debtors.
The administrator, alas, further aggravated the whole situation and our good attitude towards the vet clinic. Although all you had to do was be able to talk normally with people, sincerely admit your mistakes and apologize for them if something went wrong, because mistakes always happen, the main thing is to correct them adequately.
Excellent clinic, excellent staff and pleasant prices. Attention to every animal
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Show business's response
Veronika
Level 7 Local Expert
September 26
The staff is very polite. The pet was neutered. Everything went quickly and without complications. The pet is doing well, they gave recommendations. I definitely recommend it
The cat was castrated) everything went well, after 2 hours they took him home, he quickly recovered from anesthesia, today is the third day, the cat behaves as usual, no complications. A very kind and friendly team, they will show and tell everything. Thank you very much)
I would not like you to get into the same situation as me and my pet.
Terrible clinic. I recorded the cat for an ultrasound of the heart at 14:30, went to the office at 16:00. They didn't warn me that there was a time delay, they didn't tell me to come later. If you love your pets and don't want to waste your nerves and time, then I don't recommend this clinic.
Хорошая клиника, доброжелательный коллектив, приемлемые цены. Особенно хочу сказать СПАСИБО доктору с большой буквы МАМНЕВУ ПАВЛУ НИКОЛАЕВИЧУ за профессионализм и отлично выполненную им работу. (срочная операция для моего питомца)
Хочу сказать СПАСИБО и выразить огромную благодарность сотрудникам этой ветклиники: Павлу, Марии, Ольге, Дмитрию и всем остальным их коллегам. Живем рядом, часто обращались с возрастной французской бульдожкой и по вопросам дерматологии, и инфекции, и терапии и ортопедии, и узи и анализы в целом. К сожалению сопутствующие возрастные заболевания оказались необратимы, но и в последний момент, экстренно, не отказали, проведя полноценную реанимацию.
Вы молодцы, действительно любите своих четвероногих пациентов, желаем вам больших проффесиональных успехов.
Если когда нибудь решусь завести еще питомца - мы обязательно к вам придем, всем составом!!!
23.10.2022 обратились за помощью в данную клинику... Варвашени 1 .Поразило отношение к клиентам и животным! В клинике не было ни одного посетителя . кроме нас.. Администратор решала личные вопросы по телефону. не обращая ни какого внимания нас. По корредору шла врач. на вопрос можете ли вы нас принять врач сказала. что нет, идет операция..... интересно идет операция , а врач гуляет с кружкой кофе? На вопрос когда закончится операция, сколько подождать ....был ответ не знаю........ Что за отношение к клиентам и больным животным???? Больше ни ногой в эту клинику!!!!! Помощи не дождешься!! Такое впечатление, как будто домой к ним пришли, денег просить. Ужас! В итоге животное осталось без помощи!!!!
How to vaccinate a cat is normal, but how to do an ultrasound of pregnancy is just fine! They did an ultrasound, they said 2 kittens, maybe more, in the end 1, how so?
Были 2 раза в клинике. Посещали врача дерматолога с собакой (чесались уши). Врач осмотрел, собрал весь анамнез (чем кормим, чем болел, личили ли чем-то, есть ли другие животные дома и т.д.). Взял анализ из ушек, объяснил на что анализ и что он нам даст. Через 10-15 минут был готов анализ и назначено лечение. Лечение соблюдали - ушки прошли, чему и мы и наш Лаки очень рады.
Второй раз мы посещали когда необходимо было поставить прививку от бешенства и комплексную. Милейшая девушка оказалась у нас ветеринар. Аккуратно поставила прививку, успокоила нашего боязливого товарища и так же проконсультировала по питанию, витаминам и т.д.
Мы остались довольны посещением данной клиники!
Обычная ветклиника на уровне доврачебного кабинета. Отсутствует диагностическое оборудование. Персонал приветливый, компетентен в вопросах амбулаторного лечения животных. Из плюсов - делают анализ крови на месте
Отниму 2 звезды:
1.Были с женой,жена очень хорошо разбирается в кормах и знает их составы, а тут начали советовать, не то что сами даём, или хотя бы похожего качества, а то, что в рекламах, хотя оно по качеству хуже.
2. Врач не особо вникала в проблему. Делала предположения, как будто пальцем в небо тыкала. Может аллергия, может блоха куснула кошку, а может кошка просто нервничает. И как с проблемой нам справлятся?
К ветврачу Ольге Тадеушневе притензией нет! Притензии к политике клинике!!! При мне пришлел человек с просьбой принять кошку с химожогом без записи, отказали! В очереди была только я, могла пропустить это же срочно, но нет!!! Меняйте название ребята, на "мы поможем ... Как скоро сами не знаем" ... Как то так....
04.06.2022 Мы записали нашу кошечку Бусинку на стерлизацию.
Операция прошла успешно.
Бусинка устроила войну
-"Не Сдамся".
Ей были вынуждены даже коготки стричь,
за что необижены и благодарны.
Что хотелось бы отметить!!!
Молодые красивые девушки.
Любят своих подопечных .
Уважительно и внимательно относятся к клиентам.
Культурное ,профессиональное обслуживание.
Доброжелательная обстановка.
Компактная ,современная клиника и аптека .
Удобное расположение.
.Мы решили именно в этой ветклинике,аптеке обслуживаться .
После операций, наблюдают
Дополнительно,
Стоимость незашкалена и незавышена.
Спасибо большое.
Очень довольны.
Рекомендуем .
P.S.
Шов после стерлизации ,
Как практически лабороскопии.
2см.
,косметический и на перевязки ненадо ходить
Фактически ,на утро
как и небыло ничего
Инстаграм @svetbears
За то что барышня посмотрела моей собаке в глаза, даже не дотронулась до него, я должна была заплатить 30р Похоже в этой клинике давно не было проверок.
Ветклиника хорошая, всегда есть возможность подъехать без записи на быстрые процедуры, что радует. Также есть зоомагазин с приемлемыми ценами. Врачи хорошие, персонал вежливый
Хуже клиники я ещё не встречала.
Обратились с маленькой собакой, чтобы сделать вакцинацию и за одно провести осмотр.
У собаки были небольшие проблемы с глазками, но не настолько, как запугал Мамнев Павел Николаевич, что собака не видит, что ему больно, что необходимо дорогостоящее лекарство, которое нужно принимать до конца жизни. Поставил диагноз пальцем в небо. Куча непонятной информации, сложилось впечатление, все что знал, то и говорил, хоть и не по теме.
Позволял говорить такие вещи, что собака бракованная, что долго не проживёт.
Вслух рассуждал, почему все самые сложные случаи попадаются к нему?
Хотя, как выяснилось, что сложным случаем это даже и не назовёшь.
После, мы обратились к узкому специалисту (офтальмологу) соответственно в другую клинику, которая просто взялась за голову после того, как прочитала заключение врача.
И антибиотик который мы начали уже капать (по рекомендации Мамнева Павла) оказался противопоказан в этом случае.
Возможно в этой клинике и есть достойные врачи, но к данному "специалисту" очень много вопросов.
Хорошая клиника, нам нравится. Приходим на вакцинацию, плановые осмотрю. На ресепшене девушки всегда вежливые и с хорошим настроением. Цены, которые озвучиваются по телефону при записи совпадают с окончательной стоимостью. Врачи также профессионалы, дают хорошую консультацию и советы.
Хорошее отношение к клиентам, доброжелательные врачи и персонал. Цены на прививки Нобивак значительно ниже других клиник. Все по записи и быстро. При первичной вакцинации питомца заводят паспорт. В этом же помещении рядом зоомагазин с большим выбором. Нам очень понравилось, после прививки щенок чувствует себя отлично! Спасибо!)
Не хотела чтобы вы попали в такую же ситуацию, как и я с питомцем. Делали биохимию крови, потому что кошке было плохо. Сказали, что позвонят и сообщат о результате на след день. После самостоятельных звонков, врач все-таки освободилась и перезвонила. Сказала, что все хорошо. В итоге кошке стало хуже и мы обратились в другую клинику. Там офигели мягко говоря от данной биохимии и сказали, что кошка в плачевном состоянии. «Отлично» квалифицированные врачи, которым лишь бы денег побольше содрать и не оказать никакой помощи!!!!! С ними мы потеряли время, которое оказалось дорогим
Клиника супер!!!!. Спасли щенка с черепномозговой травмой. Очень грамотный врач Павел. Девочки помощницы очень доброжелательные. У меня нет слов выразить словами благодарность. Рекомендую Всем!!!!