Wildberries
Directions
Malinawka
2.17 km
Gromava
129 m
26 reviews
March 23
17:50 21.03
Today I came across an extremely unpleasant situation at the Wildberries pick-up point. I understand that sometimes the pick-up points are overcrowded, and this can create inconvenience for both employees and customers. However, this does not justify rudeness in communication and lack of basic respect for people.
I work with people myself, and I understand perfectly well that there are difficult moments in any job. But rudeness and disdain for customers are unacceptable under any circumstances.
Unfortunately, this is not the first time that I have encountered such behavior at this pick-up point. Earlier, when visiting with a young man, we witnessed how the same employee allowed herself to discuss clients and express dissatisfaction with her work. This creates an extremely negative impression and spoils the mood of everyone who comes for their orders.
If a person does not like his place of work so much that he allows himself to discuss clients and complain about his work in their presence, then it may be worth considering a change of activity.
I hope that the management will pay attention to this situation and take measures to improve the quality of service. After all, customers deserve at least minimal respect and courteous treatment.
See original · Русский
March 22
Horror
I was at this PVZ yesterday. There were a lot of people, and the employee continued to give out goods, not paying attention to the fact that people had nowhere to look at them. The entire space was packed, and there was a commotion.
One girl tried to try on shoes near the pouf and, finding that the size did not fit, decided to return it. Instead of helping, she was confronted with a report from an employee. The seller noticed the defect and began to get indignant, as if the client had come for her personal belongings and had to justify her actions. The girl left with tears in her eyes.
Why give out goods at all if there are no conditions for a normal inspection in the store? People can't check their orders properly, and then they get negative feedback and problems with refunds.
This kind of employee behavior is very repulsive. No one wants to face rudeness. I hope that the management will take measures and teach employees how to communicate correctly.
See original · Русский
1
March 21
At first, 10 people were given a bunch of goods at the same time, and the crowd of people couldn't properly look at and check their orders. And when returning, when there were quality problems, we received not only rudeness, but also complaints that we ourselves did not notice the defect.
I would especially like to note the behavior of the employee of the PVZ, who dared to chastise the client for not being able to immediately identify the marriage. Oil painting: a PVZ employee himself creates a situation in which customers cannot deal with the order, and then he also condemns them. To be honest, I advise a girl who communicates with clients like that not to work with people. This is clearly not her calling.
See original · Русский
2