An economical five, chosen because of the affordable cost. Fully met expectations. Clean sea and beach, there are always enough sun beds both by the pool and on the beach. The food is varied, there is enough of everything. Children's animation for five. But those who are waiting for parties and fun will be bored.
I stayed at the hotel from October 24 to October 31. I have never had such a terrible vacation and for such money!!! For some reason, the tour operator Pegas Touristik did not consider it necessary to inform that this hotel closes on October 31!!! The issue of good nutrition was important to me! I chose the Ultra All Inclusive hotel!!! But when we got to this "Canteen" (there is no other way to call it), I was shocked!!! There is no choice of dishes, everything is terribly overcooked, no fruits, no pastries! We contacted the administrator! He replied that the director did not want to buy food, since the end of the season!
What's that got to do with us??? We have paid the full cost of the tour! The children were resting there!
But the director arranged a holiday for the hotel staff, on the occasion of the closing! Everything was there!!! Gorgeous tables have been set outside! Plenty of food, fruits, desserts! And the tourists were standing, watching and choking on saliva! Of course, they wouldn't let us in there! Such humiliation has never been experienced! There were also foreigners, too, naturally very unhappy! I don't know if people who stayed with us at the same time will write reviews, but I don't recommend this hotel to anyone! Especially in autumn!
Good afternoon. Food for 3, service 4, beach 2, yes, from the restaurant, even a child can not take an apple, there is some guy and a girl, almost in their mouth, do not look.This is not 5, but 4, and Pegasus certainly failed, as always, they stole 2 days ((( and even take pills for diarrhea, the food is not of high quality. The playground is terrible, the child fell on a snag on the first day, the knee was treated all the rest, watch the children, do not leave unattended. Don't eat by the pool, everything was burning and not tasty((
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Сергей
Level 18 Local Expert
August 10, 2019
Very friendly staff, delicious and safe food, clean sea. A quiet family hotel, noisy and fun only during the day by the pool. There are some minor problems with cleaning the room, but these are small things. I liked everything.
Nice hotel. Everything is very decent for your money. Good food, good beach. The only problem is the not very good location of the air conditioner, it is on the balcony of the room, so its operation is clearly audible.
The staff at the reception work disgustingly, they communicate with you as if they are doing you a favor! Further, my parents and I have been waiting for a very long time to check in, to my questions, what is going on, I am annoyed,(which is not acceptable at all), they replied that the room was still being cleaned. As a result, when I started swearing, we were finally given a room, and when we entered it, the first thing we saw was a big ball of black hair on the floor, in the hallway!! The question arises, what was cleaned in the room from 12 to 16, if within 4 hours they did not bother to remove these disgusting hair, and there were dirty floors and dust on the bedside tables!!! After I expressed my unflattering opinion to the manager at the reception about this whole unpleasant situation, they apologized to us in the form of cheap champagne and a box of not fresh lukum, also, by the way, an indicator of the attitude towards the guests!!! But the impression was ruined!!!!!!!! I want to add that I dreamed of pleasing my parents by buying this tour, exclusively for them, I accompanied them as a guide, but it turned out that I could not please them, which is very unpleasant, because firstly, I paid a lot of money for this trip, secondly, the hotel, including the staff, absolutely did not meet my and my parents' hopes, and we have been waiting for this tour for a whole year!!! I would also like to note the brazen overestimation of prices for the services of this supposedly 5-star hotel!! For 170,000 for 7 days, you could relax in the same Spain, and with chic and excellent service!!! Summary of my review: I will never go to this hotel again, moreover, I put this hotel on the blacklist, and told all my friends and acquaintances what disgusting hospitality and service tourists are provided here!!!
Great hotel. Belek's level! The territory is only smaller. We are very happy, although we are already tired of Tourland, but there is nowhere closer to fly with a small one.
We were in October and we really liked everything.Only there are no disposable slippers because you have to walk barefoot on the laminate-it's not comfortable. We will come again next year
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Anna
Level 12 Local Expert
August 5, 2019
Far from the airport (the transfer took 3 hours), the territory is small, but thoughtful and very well maintained. Good animation, peace and quiet. The beach is beautiful, the sea is clean
The territory, the sea, the beach and the pool are 5+, but the cocktails are the same, there are no snacks for them, yuppie juices, and the ice cream is rubber. Don't expect anything delicious in the restaurant either, one or two dishes will be delicious, lunch and dinner are the same.
Paid Wi-Fi is a disgrace for a five-star hotel!!!!
The remote air conditioner unit in the next room on the floor of my balcony is generally a miracle of engineering!!!!How could such a thing be done!!!!!!!it makes noise at night, hot air drives, the balcony cannot be opened!!!!A terrible decision and a very stupid one!!!!