Fried eggs with a rotten smell were served for breakfast. We decided not to risk it and refused, explaining the situation, but the manager decided to put it on the bill anyway. Don't set foot here anymore.
Yesterday, 07/14/2021, my girlfriend and I were sitting in a cafe in Sun City, nothing foreshadowed trouble, I ordered carbonara pasta and 300ml of wine. I arrived home at 9 p.m., talked to my mother, went to bed, woke up from discomfort at 3 a.m.- stomach ache, got up, didn't even have time to reach the door: vomiting, disorder, intoxication opened. I 'm lying flat ! Even the lower back is pulling, shivering, terrible weakness, fever!
That's the level of the institution !!!
That's what I did! Take care of yourself!
Good establishment, courteous staff, fast food service. One of the disadvantages is a non-uniform feed with a difference of 5-10 minutes. Some of the guests have to eat the dish warm.
There is too much light, you sit like in an aquarium, no intimacy, before there were no problems with this, you felt comfort and style, now it's just a bright dining room
A network of GoodCity establishments in Donetsk. In all establishments of this network, there is a single information system that knows everything about the company, is responsible for online orders through the website, the operation of the cash register and payment acceptance, the queue of orders, courier coordination, supply management, sales analysis, service standards and much more. And also there are many, many other minute details on the site. But what is not there? GoodCity most likely forgets who this institution is designed for. I answer: to consumers. What is missing is REVIEWS. But this is not the only disadvantage.
Interior. Clean, simple, positive with a bias towards European and Japanese rational minimalism. Bright, bright, many decisions are dictated by the concept. For example, while waiting for an order in the hall, you can watch the kitchen work through a glass wall. Lots of monitors, posters with promotions and offers. Cleanliness, by the way, is ideal not only in the hall, but also in the kitchen.
Kitchen. Frankly weak with an obviously inflated price tag and exactly the opposite positioning. I don't know how for whom, but for me pizza is not just a name and not a business line, but a specific dish of Italian cuisine, implying, first of all, a certain grade and characteristics of flour. The oven, of course, also matters.
The dough of the "pizza" that was prepared for me, firstly, did not differ from the flatbread from the nameless kiosk in the passage, and secondly, it was raw inside and unevenly baked (which also indicates the low quality of flour). Cheese and ingredients are also of low cost and quality. And most importantly, the price tag does not match the quality closely. This is the price level of a network, albeit not a hyped one. But still. Since this pizza was not delivered within the required time, it was also scrapped.
This network is thinking about expanding, not improving the quality of its raw materials. Although GoodCity sends its technologists on business trips. The problem is that there are no obvious improvements as a consumer. The question to the founder is "Why pay more?" - I send technologists on such expensive business trips. But in reality, "The consumer eats raw pizza."
Service. Rather, his absence. Efficient — everything is as it is written on the site, just the opposite. Not that he can tell, recommend, explain anything: in the menu of some pizzas, sushi, first courses, second courses — more than a dozen varieties — you have to ask basic things again. There were no other staff in the hall during my visit. The boorish behavior of the waiters was also observed. Not to mention that you wait for this waiter for 15-20 minutes (they do not respond to the waiter's call button).
Atmosphere. It's hyped, cute, curious, comfortable, but tasteless. I understand that this is a cafe or restaurant, but it resembles fast food, but theory and practice differ too much in terms of cuisine and service.
I liked everything about this place. Delicious food. Very nice, polite waiters. Profitable promotions. A milkshake and a hookah can be given a solid five plus. I liked everything very much.
A large selection of dishes, a good menu (there are European and Japanese cuisines). They cook delicious. The staff is polite. You have to wait, because there is almost always a large load. The prices are average for this location of the institution.