A terrible hotel, if you want to relax, namely to get enough sleep, this is not for you, if you want to relax, yes, we took a room for non-smokers on the fourth floor, and here everything is smoky as if you are in a smoking room. It is not possible to sleep at night, next to the station, under the windows there is a highway with a bunch of drunk people coming out of the sauna, a scream all night under the windows, of course you can't close the windows because there is an air conditioner that makes noise like a jet fighter, it is not possible to sleep with it, and with the windows open too, in short trash and not night, the only thing what's normal here is that the linen is more or less clean, that's all, there's nothing else to do here
The plumbing is dead, the toilet is dirty.
The floor in the room was dirty too.
The whole hotel stinks of smoke
Sound insulation is zero
I won't come back
The whole impression of the hotel was spoiled by the attitude of the receptionist at the reception to a seemingly small problem-after leaving the hotel it turned out that the phone charger was forgotten in the room, quite expensive. The room has already been occupied by new guests. The receptionist did not allow her to go up to the room, refused to go there herself under the pretext that she did not want to disturb the residents, limited herself to making a phone call, which no one answered. The question remains: did she call the right number?She promised to call back at the number she left when she saw the tenant, but did not call back. And judging by her response to my call, it is unlikely that she bothered to ask the new tenant if he had seen the charger left in the room, as she replied rather impolitely: who besides you needs your expensive charger, we have no iPhones. And when I said that I would write an appropriate review, she replied, well, come and write. That is, by and large, she does not care about the reputation of the hotel. And we still have a very unpleasant aftertaste. So, dear guests, be attentive to your belongings, do not forget in the rooms. You risk saying goodbye to them forever.
Clean rooms, clean bed linen. The mattresses are quite comfortable. The restaurant is open for a long time, the food is delicious. The reception desk is open 24 hours a day and it pleases. The rooms have a hairdryer, TV, safe.
The cleanliness in the rooms is super, well done. There is everything . Unfortunately, the service in the restaurant fails, they waited for breakfast for a very long time, coffee was brought only after reminders, while the waitress had to specify which coffee we ordered. Change the staff and review the service in the restaurant and then full respect for 5*****
Terrible hotel. Don't come here.
At the reception, Daria is very unfriendly and not hospitable (I should have realized right away that I didn't need to come here).
All night there is a courtyard of Drunken people, door knocks and orgies and screaming.
Probably because of the sauna.
This is the first time I've come across such a hotel horror - not a place to sleep and relax, but a Bardel and a nasty party place. Dorm of the 90s
A good hotel for an overnight stay.
Large parking lot. Dark curtains, there are tea sets, you need to bring your own tea with sugar.
There are breakfasts for an additional fee. The cafe is open from morning to night, but I have not visited it.
The hotel is normal, clean. They settled and fed breakfast on loan, because there was no tenge, and Russian cards do not work. But we must take into account that the railway is nearby and trains are buzzing all night, or take a room with windows to the courtyard
The room is clean and cozy. I really liked the room. It was not very pleasant that there were noisy neighbors who buzzed all night and smashed something.
There is a smoking area, there are rooms for smokers. There is a cafe at the hotel where they cook delicious food. There are only 2 disadvantages: remoteness from the center and the need to deposit an additional amount or a driver's license upon check-in.
Quite a decent hotel, we were a family, everything is clean, the cafe for 4 has good service and an assortment of dishes..4 for very tough mutton, generally decent. The area is good, within walking distance of Kostanay Plaza. Probably one of the disadvantages is there is no elevator...