The admin's terrible attitude is as if I came to her house to spend the night, there is no kettle in the room, breakfast cannot be ordered for some reason in the room. Check out before 9 in the morning, which was very inconvenient, there was some kind of stale smell in the rooms, I don't say anything about audibility through the wall at all, it was something with something. And they also take a deposit, I haven't seen this anywhere else in hotels, they check the room at the exit.
A great hotel. The girls at the reception are very friendly. The room is clean. There is a restaurant at the hotel, a huge variety of dishes and alcoholic beverages. Everything that we tried, we liked everything. The territory of the hotel is also cool, there is a place to walk in the evening.
I highly recommend visiting if you need a pleasant place to stay overnight. 👍
The room is not bad. But there are extra charges for animals. And so 4000 tenge plus 500 for some additional washing. There was an old smell of tobacco in the room.
The only place where there were empty seats. The rooms are old. The manager at the reception is weak on the service. If you want to take it, you don't want to take it, they answer in this spirit. What pleased me in the morning is this cafe there is a choice for breakfast and they cook very tasty. There are a lot of business travelers . Although they are the cheapest option of all who are in this city . I thank the Island for finding a bed for the night
It's just awful! We arrived in the heat of 40 degrees (yes, let it be an anomaly for Northern Kazakhstan), we were settled in a cottage, there is no air conditioning, there is nothing to breathe, a mosquito net with a slit on top, a fly flew in and terrorized us for 5 days! Rent a gazebo - 4000 per hour, barbecue - the same thing, ordered room service at night, charged for delivery, but also for service! What kind of service??? We paid for the delivery, the waiters didn't run around us, they just brought us food from the main building to the cottage! A stirrup costs 3,000 tenge, even in Astana in a hotel it cost 500, and here it costs 3 thousand! They charge money for everything! And the cherry on the cake - we saw fleas on the bed! 🤦♀️🤦♀️🤦♀️
Definitely - I do not recommend it!
The rooms are excellent, always fresh, air conditioning in every room, but in the intense heat in summer, the air conditioners can not cope. The service is on the level. The restaurant has a lot of items on the menu and everything is always available. The kitchen is also on the level.
I don't remember any disadvantages.
We were passing through, stopped for the night. We liked everything. Clean, cozy. The only thing is, they gave a standard room for two, and there were three of us. The bed is large, there was enough space for everyone, but the child would prefer a separate bed.
Nice hotel, train station nearby and Kostanay Plaza. I liked the service, even very much)) I just unpacked the towel, it's already new in the evening. Noise insulation would still be heard in the corridor.
The hotel is very good, I recommend it to Russian travelers leaving through Kazakhstan on vacation. You can park your car under the camera there. My 5 points, good linen near the railway station, comfortable beds. You can eat at the hotel, a large supermarket is 5 minutes away.
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RuslanKINO
Level 19 Local Expert
July 22, 2023
Have a delicious meal, have a good time, celebrate a celebration, read a business lunch, this place is suitable for everything.
I was invited here as a guest and although I was not hungry, I really liked the dish with mashed potatoes and meat. And also, it was very hot outside and I remember the delicious lemonade. This is definitely the place you want to go back to! The atmosphere is inviting and the dishes are very tasty!
The hotel had a studio room in winter. There are no complaints about the room, everything is well clean, cozy, the price corresponds to the quality. The staff is polite. It is unclear why, in addition to paying for the room, you also need to leave a deposit. I didn't like the kitchen at all.
I came here in the fall, a standard room for two. The room was clean, only it seemed that it smelled of cigarettes. service at the level. Breakfast is not ideal, but you can get enough
It's an amazing place. It is very difficult to rest in the evening from Friday to Sunday. Drunk with ladies, they strive to relax culturally with conversations, screams and showdowns.
Everything would be fine if it weren't for the noise from the neighbors. People are making noise and shouting all night long. It was not possible to rest and sleep. Apparently, because of the affordable prices, a certain continent is going to the hotel with the goals of walking and having fun.
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Anonymous review
December 29, 2022
The rooms are normal for this price. But here's what I don 't like : the girls at the reception are very tense , there is no goodwill , like hedgehogs . You come up just like before the exam . Maybe the drinkers get them? There 's a problem with that , of course , and there are plenty of prostitutes and drunks . No luck this time , there was no quiet time …
Our departure time was 21.50 , we wanted to spend the night , and leave in the morning before 10.00 . They asked about the payment for half a day - and !!! In 24 hours -12,000 in 12 hours 10,000 !!! Is the difference 2000 😂 OK ? In general, I will not come to you anymore)
I liked the hotel, it was clean, the bed linen and towels were white, cozy, there is everything necessary for living, the staff is polite and the bathhouse is good, not far from the railway..We recommend it!!!
The doors are very thin, every rustle is audible, considering that they walked along the corridors all night, opened and closed doors, made noise in the rooms, everything was very unpleasant. The bathroom is dirty, everything is shabby, in need of repair.
At the reception, the administrator is inadequate, they stopped by at 5 a.m. they did not have cash with them, their bank terminal did not accept the card, they require cash + you need to leave your ID at the reception when you check into the room. During the conversation with the administrator, the guard offered the girls, then he was going to go with us to the ATM to withdraw cash. The place is questionable, I strongly advise against it
Everything is gorgeous, only one thing the prices in the cafe should be reduced, it is too expensive to reduce for an ordinary person, but everything is fine
We were passing through and stayed for one night, as soon as we entered the hall we felt that there was a very strong smell of cigarettes, the room was chosen for comfort, we were not given bathrobes, slippers either (this is for a fee, the room was not very clean it's about the floor, dust on the windowsill, paintings in the bathtub, a rug at the bedside, + the fact that although the bed is clean and the bed is comfortable, but the pillows are not very.It is normal to stay for one night
Well, what can I say. Special thanks to the girls in the restaurant and the manager for their responsiveness. The kitchen is surprisingly good. Take the breakfasts. The room with a sauna is cool, it saved me in winter). But if the entourage scares (among the guests) 90s, then watch something else).
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Айрат И.
Level 4 Local Expert
June 4, 2024
We had a very tasty meal with a large company.
Everyone was satisfied!
The quality of the food is super, the staff is beyond praise!!!
Cozy, clean. Polite staff. Delicious cuisine with room service. A smoking room costs 12000 tenge. At the same time, good ventilation ensures that there is no odor and mold formation in the bathroom. I recommend
A good enough hotel for your money. Of course, there are some disadvantages in the work of the staff, but in general it will do. The kitchen is passable, the rooms are clean.
I liked everything. Good cuisine, staff and service.
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Виталий Сафин
Level 5 Local Expert
June 6, 2023
The second time we stay here is a wonderful hotel, reasonable prices, We like everything. However, there are some inconveniences in terms of the fact that the railway tracks are not far away and the locomotive is humming a little, but in general everything is well guarded parking there is a cafe downstairs. In the morning we ordered wonderful pancakes with condensed milk
In general, a good guest. The disadvantage is the noise insulation in the cottage. And careless people who rent a room and think that they have bought all the rooms and can behave at one o'clock in the morning as they like. It is a pity that the administration does not follow this!!!
It's always cool to take a break from the road here. Quietly, calmly. There is a parking lot. The rooms are cozy and clean. The food is very tasty. Friendly staff. A wonderful hotel, for traveling people - the very thing. The room can be rented for a day or half a day, which is very convenient.
A good hotel, a delicious breakfast, was the only incident-the girls at the reception did not correctly give information to the restaurant and they wanted to charge us double for breakfast.