the food was not bad for the first few days, but when there were more people there was not enough food, they said that it was over. Monotonous is uninteresting, food, meat cannot be cooked. queues are everywhere and sit down and collect food. The hotel itself is nice and the staff is also polite, Clean and the room and the hotel are cleaned all the time. Another bad thing is that they smoke everywhere, there are no designated smoking areas, and everyone has children and the animation is monotonous
I have never seen a worse 5* hotel. The paintings on the walls of the hotel are beautiful, but they are hung crookedly, as a characteristic of the entire hotel and the rest in it. Ultra all inclusive with paid fresh drinks, lack of bathrobes in the rooms, the usual and daily monotonous kitchen, lack of staff in the restaurant, out of 6 bars, a complete list of drinks for only 2, it is unclear for what reason the pier is disassembled and stored in the recreation area (and this is only superficial, I do not find fault with the little things). One of the advantages is the children's room and its staff. The value for money played a role, the tour was almost 50 percent more expensive for early booking in March than it was possible to fly to the hotel by buying a tour in early May. We obviously overpaid a lot, after the price drop, the cost of the hotel became quite inadequate and relevant to reality. I will not go to OKV5 * for the second time!
The hotel has 3.5 rooms . The food is standard, you won't see anything special. For example, there is no ice cream. The room stock is old. The elevators are slow.The territory is small. The beach is well maintained at 3.5 out of 5. We were at the end of March 2023, the basik was not heated. There are a lot of Pakistanis. The spa center is so-so, two steam rooms, one did not work. The inner bass is small, it will not work. In general, two weeks should cost no more than 130 for two with Uoi. You won't like anything more expensive.
I read the reviews before arriving at this hotel and was very afraid that the hotel was not very good... I would like to ask people who have written bad reviews before... What did you do it for? .. And how is your head??? We're leaving today... A very good hotel is compact, it is a family hotel.... The food is wonderful, varied, wet cleaning every day.. slippers, bathrobes and all kinds of accessories are often changed.. A solid five, justifies a five-star hotel.. Come and don't read the bad comments
Overall, the hotel is great! The territory is compact!
Positive :
1. Animation 😊(special thanks to Lina for the wonderful water aerobics jump fit on which I almost ran out 😂. As well as incendiary dancing on the pier, thanks to Vika for pleasant conversations on the beach in the evening, it's a pity that she was transferred to a children's club, I wish the animators had more time to communicate with the guests)
2. Miniclub. This is the first hotel in our life in which the Miniclub works from 10 to 21 without a break. You can leave the child, and go to the market yourself)
3. The cleaning is excellent. We lived in the family room. Despite the fact that when you come in there are 2 beds right there (but this is not critical, because we only came to sleep in the room) Towels are changed every day, all the necessary accessories are also put on time.
Everything else (except what's in the cons) is fine
What's the minus for?
1. The restaurant. No, the food is great, everything is at an excellent level, although sometimes there were barbecues with blood (sorry, but I won't eat raw meat, and you won't give it to a child). Places in the restaurant are a separate topic. If you can accommodate 1.5k people, you are kind enough to provide everyone with a place to eat. If you do not come to the restaurant at exactly 19, then be ready to eat standing up! Because the people are already standing outside the restaurant at 10:19 and waiting. As soon as the doors open, people RUN to take tables.
2. Coffee dispenser. I will devote a separate topic to him. He stands there alone for coffee and tea. I understand everything, the td pandemic, but of all the giveaways, he was the one who annoyed me the most! While he's pouring tea for others, why should I wait? I want hot chocolate! He's also trying to pour it into a plastic cup! Let him drink from it himself. Every now and then he pours not what you need, but also makes such a face as if everyone owes him! It would have been much more convenient if he hadn't been there! He was the one who really pissed me off the most. In general, it is because of him that the minus is, but Lina and Vika saved the situation, for this +)
I recommend the hotel, it's very cool. ❤️❤️
We were in hotels during the period (06/25.21 - 07/05.21)
This hotel was also known in the past as Vera Mare. This hotel is convenient because all the locals (taxi and minibus drivers know it). It is like a landmark for the neighboring hotels. Separately, I would like to highlight the Pier of this hotel, closed to outsiders, with bungalows and sun loungers, a separate descent into the sea and a bar, which is located right on the pier.
Very friendly staff...We will definitely come back...Love at first sight. Orange county belek..Everything is delicious in autumn.God forbid we'll come back again🙏🏿🔥
I had a rest at the hotel in early April, the rest was a success thanks to the entire staff of the hotel.Everyone is friendly, there were no problems that could spoil the impression, I would especially like to mention the girls from sports animation Dasha and Nastya, they create a warm atmosphere of the hotel with their communication.Everything is fine.
See original · Русский
Н
Наиля Усманова
Level 4 Local Expert
November 11
On November 11, the weather is great, people are swimming)!
The hotel administration decided to remove the sun beds and close the pier. They tried to be outraged, they said contact your tour operator.
Dear friends, why do you sell places if you close everything?
A great hotel, fully matching the description on the website. We were checked in immediately after arrival, which certainly lifted the mood. By the way, no one asked for an additional fee or tip for this. We recommend it! Excellent service, the staff is always ready to help and respond to any request. Cleaning is done efficiently, even without tips. Cozy rooms with everything you need. The vacation was perfect! Many thanks to the girls at the reception, as well as to the hotel management5+
With UV Mitrofanova Marina, room 4105. 06/26/2023
This review is primarily for those who go on vacation with a non - walking disabled person 👌
We were on vacation from 10/30/2022 to 11/14/2022, we took a family room, since we had a wheelchair-disabled child, we selected a hotel according to accessibility and, of course, finances, because prices for this period flew up unrealistically - in general, we stopped at orange.
+ the rooms are generally clean , cozy , and bright
+We got into the velvet season - the temperature is comfortable (well, it's in any hotel )
+wheelchair accessibility is excellent (although it is important to push the stroller on the bridge)
+ upon arrival at the Pier, there was no transition , on the second day a transition was made for us and the child rested on the pier without any problems
+overall beautiful area, especially liked the Pier
+ the cuisine is also quite diverse (however, it is not so rich and refined, I wanted more seafood , stacks , which was almost non-existent, once in two weeks they served crabs , a couple of times sea bass and that was it - it was sad)
+ hotel thanks to the guys from the service and the rescue team , everyone is in support , mostly in a great mood 👌they helped me a lot with my daughter
+linen and towels were changed every day
What from -
- my earrings disappeared in the room after cleaning , I left them outside the safe 🤷♀️
- the bar is sparse in the rooms and the dude who is responsible for replenishing has not brought anything to us for several days
- ‼️‼️‼️For people with disabilities , neither a shower nor a bathroom is suitable at all , there is little room for a healthy person there - this is trash , of course
- the phones in our room were not working
- if the view is not on the sea, then the balcony is closed and ordinary (plastic chairs and a small plastic table)- boring!!!
- my head ached all the time after alcohol 🤷♀️
Honestly, I don't know if I'm like that or if alcohol is shit
- the show program in the evening is so-so
- the territory is small , walking is boring
- the hotel offers a free shuttle service for shopping ( do not be fooled) - first of all , they are delivered to the fur center , where prices are well *** 3-5 times higher , well , they are like sharks there
It is better to go to the fur market separately
There are minuses and pluses, do not be surprised by a lot of good reviews, the animation team is 'begging' them to write... There were few Russians, mostly Turks, Iran... There were always free sunbeds on the sea...
I just returned from this hotel and I do not recommend staying in it to anyone!!!
Of the advantages:
-there is a sea) but it is also in good hotels!
- it's fun for the children there, there are a lot of children, although whether it's a plus) depends on who's going for what!
Of the cons:
-divorce upon check-in, $ 90 per room with sea view, at the hotel on the stop)) we provided for it) I was personally given a room with air conditioning on the ceiling right above the bed)) I couldn't turn it on, because the barrel was right at me, and I don't think anyone wants to get sick on vacation. When requesting a change, but I asked for 2 days!!! They said that all rooms have such air conditioners and that there are no places) endure and sleep in your own juice) it was 51 degrees outside)) on the 3rd day they changed when I complained to the tour operator and was ready for a scandal) it turned out that the hotel has normal air conditioners))
- the food is tasteless, absolutely! Sometimes spoiled, with the smell of wine) class, 5 stars))) I lost weight in this luxury hotel) and in the dining room itself, as in the dining room) the noise of the din and the clink of plates, I went outside, and there were 38 grams))) In sweat, but in silence…
- coffee from vending machines, burda, not coffee
- there are a lot of flies, they sit on their food and eat)) or they don't eat)) in general, if you took food for yourself, get ready to fight for it with flies)
-disco (let's call it that) screamed until 0:00, after silence and boredom)
-there is no entertainment in the evening, only in the amphitheater, there are not enough places for everyone, everything is like in a minibus) there is no entertainment at the bar…
-apotheosis is paid indoor sun beds on the pier, the first day is 10€, the next 15€)) if you don't want to pay, lie in the sun)
-water is only in glasses, like from yogurt)) you can't take it with you, every time you have to run to the bar... when I left, I had to swear that they would give me a bottle of water for the road!!!!!!! And this is 5 stars all on)))) and you can't buy it anywhere!! I would have bought it)
Conclusion: I do not recommend it to anyone!!! It's better to be more expensive but in a rush than such a horror!!!
This is not 5 stars, from the word at all!!!!
We took vouchers almost on the day of departure, read the reviews, liked everything.
From a good, clean new rooms. The furniture is new, the hotel itself is clean, the cleaning is good, the territory is small, compact, not much to roam around, but there is everything.
The hotel is not for a family holiday, but rather to hang out, to retire.
Entering the sea of pebbles, and steep, with children is a bad option. You walked in and in two steps you're up to your neck.
The children's pool is always occupied by sun beds, with 3-4 children in the pool and parents on three sun beds with full plates of snacks and drinks.
The restaurant has a separate rating for it. It seems that everyone is trying, but the service is not debugged. Delicious food, lots, varied, but it's an outrage to pay for 5 * and wipe the tables yourself. To eat, you need to try to find a table, especially for dinner. Be ready to clean the table yourself to make room for yourself. Putting two apples in a plate is also like tearing it out of the personal. There is no question of cleaning the table. Breakfast - guys, where's the porridge? We are a family of two adults and two children aged 3 and 10. We are currently in a hotel for 14 nights, but I want to go home, this rarely happens. We won't come back to you anymore.
I rested here for 10 days in September 2022, I will immediately write a huge and most important minus - the terrible rotavirus in the hotel! When choosing, keep in mind that you can spend half of your vacation with a fever and a gastrointestinal disorder. As for the advantages, there is a great beach, a clean beautiful sea, with a good sunset, there is a pier with gazebos from the sun, there is no music on the beach, there is a bar (do not put ice in drinks, due to indigestion). The location of the hotel is not bad, it takes about an hour to drive from the airport. The territory is very small, there is only a large swimming pool, children's tube slides, a yoga lawn and a couple of bars. A big minus, of course, is the very loud disco in the evenings - it just thunders so that you can't fall asleep until it's over. The animation seems to be good, people were constantly invited to yoga, beach volleyball, or aerobics in the pool. The food is very diverse, there is a lot of choice, for every taste, they cook extremely well, but there is a nuance. Plates-spoons are not super-clean, like paper cups that are given at the bar, it is better to have your own reusable glass and wipe all appliances with alcohol napkins. Personally, I would not recommend soups with fish, there is a suspicion that they cost many days. Another disadvantage is that the dining room is VERY noisy, especially at dinner. According to the contingent, everything seems to be decent, Turks, Germans, Kazakhs, fights -I have not seen drunken brawls. The lobby bar is also quiet, overall the hotel is not bad. There is nowhere to go for a walk around, you can go to a local shopping center, except maybe with children to a local disneyland. And so only the beach and those excursions (mostly by sea) that the hotel guide will offer. But if you choose it, I strongly advise you to take rehydrone, activated charcoal, painkillers and antipyretics with you, because due to the large number of people here there is really a hotbed of rotavirus, you can get sick even if you carefully monitor hygiene.
We rested at the hotel with our family in August, we were satisfied with our vacation, only the hotel and Belek left good memories.
Of course, you can go pick at flaws after spending the whole vacation, or you can enjoy the sea, the air and look at everything from a positive side.
The only negative point was at the check-in stage (they fooled me that there were no available rooms with sea views, this particular room was booked by us).
I liked the hotel: compact territory, animation, delicious food, rooms, gorgeous warm sea.
Yes, there are enough people, August is still, but there was no such thing as they write about queues of 20 minutes, the table was always found, the waiters are well done, they work quickly, they try.
The food distribution system did not bother me, it seems to me that this way the hotel even manages to save on groceries.
The pool bubbled daily, was cleaned at night, as they wrote in the reviews that plates were floating in the pool, well, there was no such piggishness.Naturally, children swim in the pool, you need to be careful in the water, and wash your hands more often.
Sick children were not noticed (in terms of rotavirus), something that you always fear on vacation.
I liked the kids' club, very good girls work with kids!
I think the hotel corresponds to the cost, of course there are Belek hotels an order of magnitude higher, well, the price is different there, respectively.
I wish you all a good holiday in Orange County and vivid impressions!
The place is family-friendly, everyone with children, the area is small, the rooms are not bad, the food, as in all Turkish hotels, is monotonous, solid three
The hotel does not pull in 5 stars, as stated, the territory is small, as is the hotel itself. If you live there for a week, it will be boring. Among the advantages of the children's water park, the first line, attentive staff, good rooms, daily cleaning, towels are changed on request, the food is ordinary. Another big plus is the proximity of The Land of Legends Park.
This is not a 5* hotel as stated. Everything is formal. There is almost no territory of its own, cleaning was not every day, the kitchen is monotonous, the staff from the CIS is without comments, a scoop))))
We rested at the hotel from 07/22/2022 to 07/31/2022 with two children , there are no obstacles to the sea , the pool , the food in the restaurant just sucks, the same thing every day, there was an infection in the hotel , the floor of the hotel got sick , the staff immediately put on masks , information was not reported to new arrivals , Music rumbles until 24:00 to sleep it is not possible to stay in the rooms until this time , they lay in the room with a temperature for 5 days , they did not congratulate anyone , they flew away in the morning , they did not provide boxes with food , the rest was spoiled
I recommend reading the review before departure!!!!! We were at the hotel from 06/26/22 to 07/05/22, the main disadvantage of the hotel is that they breed immediately upon check-in! We arrived very late and were immediately offered to pay extra for a room with a sea view, of course we paid extra for the room quickly looked, everything was OK, but none of the staff warned that the Music was playing until 24:00 ( we were flying with two children 11 months and 3 years old), the next morning we were asked to change the room to any other where the Music will not be heard and of course no one returned the money for the paid sea view, as it turned out, this is the policy of the hotel, to dilute the view, therefore I recommend if you are not party people, and fly with children and you do not take a sea view mode!!!!!!!!!!!! The maximum is only possible to take a side view of the sea, but only in 4 sections!!!!!!!!!!!!! Otherwise, there are no complaints, the food is very good, for every taste and color, the animation is also very good , it will not be boring , there are always enough places for everyone on the beach , you can also safely find places by the pool , another small minus is the entrance to the sea , far from sand , small pebbles with sand and when you enter it it's addictive, which is a little unpleasant, well, for such an entrance it's better to take slippers, I can safely say that this hotel is not a 5 *, but a solid 4!
Vacation in 2021. I liked everything, except for the failure in terms of service in the canteen. Due to the pandemic, the price of early booking has been reduced by almost 2 times - and this must be taken into account. The waiters didn't know what to grab onto, or how to do it at all. The distribution also failed. Fruits were given out a little, but they were! Watermelons, tolerable melons, sometimes cherries. You had to stand behind the fish for the whole dinner :). At first, it was easier to pour tea and wine for yourself - but then they got the hang of it a little. At lunch, a great snack bar near the beach was saved: pizza, fruits, pasta and many other edible food. The bar right on the beach had ayran, tea, water, beer, cocktails. The equipment of the hotel is close to the premium. The food is good, the sweets are expensive and of high quality. Belis is normal. The STAFF IS FRIENDLY. The animators are a bit tortured, but they treat children very well. Photographers and sellers are not arrogant. Cleaning has also been greatly reduced. The territory, the beach is super. The village is suitable for walking and there are shops.
We arrived from the hotel on 07/17/2021. The overall impression was good, the hotel was clean, everything was new and beautiful. The rooms are similarly furnished and renovated. We lived in the second building of 2 adults and a child, when we checked in there were beds 2sp + 1sp + cot, there seemed to be not enough space in the room, but the next day the cot was taken away and it became more comfortable. There are enough cupboards in the room to accommodate all the things. As for the other room, these are pillows, they are large and very expensive, I personally can't sleep on them. I didn't like the cleaning in the room, the floors didn't seem to be washed at all, at least a couple of times in 8 days it was possible, but I didn't notice that they were washed.
The territory of the hotel is small, but it did not bother us, you can walk quickly with a small child, it is close to the sea.
According to the restaurant, when the hotel is fully loaded, it is really very crowded, but we always found places and if asked, the table was cleaned for us. There is no baby food, I had to choose from what I had. And the children have nothing to eat for breakfast.
The sea is beautiful, warm, the beach is good, there were always enough sunbeds, large pebbles caused a little discomfort, but these are small things.
There is a playground on the beach and a mini club. Animation in the evening, then a show and a disco on the pier.
Wi-Fi is good everywhere, both on the beach and on the territory.
The territory is well maintained, you can find a place to take pictures.
The main thing is to go with a positive attitude and not look for disadvantages.
Good afternoon!
I do not recommend this hotel, THE STAFF STEALS THINGS!
On the very first day, Appel headphones and women's pajamas were stolen from our room. Victoria's Secret silk pajamas.
If not for the winter concept from November 5, then the hotel seems to be nothing! But since November 5, everything on has turned into almost everything off!
Disgusting attitude towards the guests. Divorce immediately upon arrival. We were put in rooms at the reception next to the cleaner, who was making noise with her vacuum cleaner. At the reception with a disgruntled face, we were told that our room would either be at the reception or another bad one with the screaming air conditioning of another hotel. That is, we were immediately told that you will get into a normal room only for money. There is not a single smile, there is no fun for adults, there are really no places in the canteens. I've never seen such a disgusting smile in my life. I do not recommend this hotel
The attitude towards the guests is not caring. They understand that my vacation is paid for and I'm not going anywhere. Like the sea is there, alcohol is there. What else do you need?
Good animation, I really liked the girls who performed boccia. An interesting evening program and sociable animators (Vika, Yasa, Inna and Olya). Some animators can be too active. The kids' club is in great contact with children.
Good afternoon, I was at the hotel from 07.07 to 15.07. Solid 3 stars can be put. Cons-food, entrance to the sea with stones (very inconvenient, painful), open sea, so it is not suitable for children, 3 meters deep, the tide and waves begin at 11 o'clock. Room cleaning consists of making beds, removing trash and putting toiletries. The floors are not washed, there were torn sheets on the bed. There is practically no territory, only a swimming pool with a huge concentration of chlorine, and a path to the sea. There are huge crowds of people in the restaurant (I would say it looks like our dining room), there is nowhere to sit, queues - everything is put by one person and of course he does not have time... The food is very mediocre, even mashed potato powder... By the end of the vacation, they got upset stomach and intestines. One of the advantages is our attitude to positivity, the sun, the sea and everything🤷 Operator tui - the return transfer took instead of 30 minutes to the airport, 2.5 hours, until people from all the hotels gathered in a large icarus.... They didn't even offer water. We flew with Yamal Airlines, there was nowhere to put our feet between the rows, mediocre, at least they gave us water. But we are still glad that we got out to sea, out of the house, out of the constantly covid topics and just changed the situation. We wish you a good rest always, no matter what😉
The hotel is chic, not in terms of luxurious rooms and interior, but in terms of staff, cleanliness and atmosphere. The food is beyond praise. Incredibly delicious! For breakfast there are 16 types of cheeses, nutella, thin pancakes, pancakes, waffles, 7 types of egg dishes. Lunch at the beach-pasta!!!!! What a paste!!!! Dinners are a delight. The sweet tables are bursting with sweets. Clean beach, good access to the sea. You can jump from the pier. In the evening, they wash all the sunbeds, clean up the garbage. Ice cream (not sherbet) 14 types! From 12 to 16, you can at least eat a day. Good show programs. Well done animators 5++++++