Guys, we need to do something about customer orientation and convenience. It feels like I got into the store of the 90s. I found out here, paid there, came back with a piece of paper again... - very not for customers
Everything is at the highest level, they quickly found the right part by phone, arrived, paid, and took it away. Electronic queue which is very convenient
Excellent selection of spare parts. The only thing is that the queue for delivery is simply unrealistically huge. Parking is in front of the entrance, but there is not enough of it - there are just always a crowd of customers.
I urgently needed a taillight, ordered it, and within an hour the order was ready. The headlight is used, but without defects. Payment upon payment, if you don't like it, you don't have to pick it up. There is a service station on site, although they work by appointment. Quickly and efficiently)
They do not write defects for spare parts in the catalog on the website - in my case, I learned about the defects directly from the consultant after driving half the city. Moreover, all 3 parts from the available ones were defective. Everything else reminded me of a polyclinic.
I ordered by phone and asked for the order to be ready for arrival. The order was not ready for arrival, I had to wait, the cashier was not on site, I also had to wait to pay.... A serious organization, a bad organization, people suffer in anticipation.
It's still a long way to customer service!
Order number 3438436
The waiting time for the spare part is about forty minutes, there is an SMS notification if you need to leave. The quality of the spare parts is good. The choice of spare parts is very large.
From the jokes of a used spare part, you are waiting for it to be taken out to you waiting for your electronic queue, it was better in the Masyukov region. Do not be surprised that the spare part in the photo will not match the part that will be taken out to you - there is often a shortage. Bottom line: always order 2 units of goods, then everything will be OK.
Be prepared to spend at least an hour here. Unfortunately, I did not wait for my order within an hour and left. But, it should be noted, the availability is large. They give a guarantee.
The parking lot is clogged, the electronic queue lasts for many hours, they probably earn money for coffee, here as a last resort, if only for an exclusive product
They write one thing on the site, in fact they give a completely different spare part, the photo does not always match either. One of the advantages is a large selection of used spare parts.
Only positive words. In a difficult situation, the guys helped a lot, treated the problem with understanding and eventually stayed on the client's side, i.e. me.
The service is disgusting. I waited 1.5 hours and the spare part was not brought. Although other customers were given spare parts within 5-10 minutes. The workload per hour was 12 people.
A good place, a large selection of used spare parts, the only thing that I did not like, some auto parts cannot be returned, but there is no way to check if it is working on the spot.
A lot of nuts and other meal, you will find almost everything and almost everything. Both passenger cars and trucks. Alloy wheels , towbars with sockets and wires. Convenient location near the Moscow Ring Road
The place is good. But everything is very long. And it is not possible to find out about the condition of the details by phone. They have very tasty dream books in their buffet!!!
Long waiting time.But in general, it's not bad.A huge selection of spare parts.The staff is a little lazy) It is convenient to get there.The quality is satisfactory.
In principle, I have never had to return what I found on the site, so the description is relevant, sometimes spare parts are discounted for pennies at all
I had to wait a long time, the discount was indicated on the website when paying, the discount was not applied, the cashier answered all questions to the manager, after an hour of waiting I did not want to waste any more time, I had to pay as is and leave, thanks for the purchased goods, everything came up.
very terrible!!!!!
I waited 50 minutes for a spare part to be issued.
rusty spare part + broken bolt attachment to the shock absorber.(front left hub).................................
Long shipment. I waited half a day for the tandem pump to be brought in, as a result, it turned out to be with backlash. Although the manager assured that without in good condition. Motorland has gone bad.
Good disassembly both in terms of assortment and in terms of service.
See original · Русский
1
Show business's response
А
Андрей
Level 8 Local Expert
March 3, 2024
The range of spare parts is very large, but the speed of work on the delivery of goods is very low. You should always count on a whole hour to pick up the item. It is better to order with delivery.
All the spare parts are there. They work fast. The prices are reasonable. I bought spare parts for three different Japanese. There have never been any problems.