We bought a car here. They lay beautifully, but sleep soundly. As for the first one, questions immediately arose... they installed a rear-view camera, and when they arrived at the first one, a miracle happened - the rear-view camera refused to work after their maintenance...We wrote to both the directors and the deputies...in short, it turns out that the manufacturers of that camera were to blame for everything, and not their crooked mechanics...my husband and I decided not to go through them anymore, because you pay fabulous money, and there are zero guarantees!!! Terrible service, unscrupulous staff (one manager took us to a Car Dealership where the Camera was not shooting and said that we would not prove anything anyway...and the funny thing is that he was right)...in short, deceivers, only create appearances by dressing up in suits and white shirts, but in fact they are a CHARADE, not a Company!!!!
I do not recommend to be serviced by them!!!
Everything seems to be fine. Polite, careful, they called me back themselves. But why there are no spare parts for Lada, I did not understand. It's like I've needed a rear fog lamp alone for many years. I've been waiting a month. Next time I'll call Serov.
A good salon, friendly and competent staff, there is not a large flow of people, everything is quiet and measured. On the second floor there is a TV and sofas, if you are tired, you can even sleep😂
I highly do not recommend visiting this salon or this dealer.
It all started with the fact that in 30 minutes, while I was studying the cars presented in the salon, no one even came up and asked what I wanted to buy or help in any way. Then I turned to one of the girls at the checkout myself, they told me that there was only one consultant and I had to wait. And finally, after another 10 minutes, they paid attention to me. At my request to calculate a loan for this car, for the price indicated in the price list, I was told that this cost is for buying immediately or leasing , and if you want a loan, then another + 16% of the cost of the car is added to this amount .
I did not believe this scenario and went to another dealer ( by the way, there are only 2 of them in Minsk ) and there was no limit to my surprise when the girl manager calculated the same loan from the same bank BUT without adding this 16% to the cost of the car and said that there would be no additional interest , everything is fair.
And the most interesting thing is that the manager at the salon at mashinostroitelnaya says that the bank obliges me to do this, although I contacted the bank by phone and they told me that they were hearing about this for the first time . I.e., it turns out that this dealer is so winding up this difference in his karma.
I liked everything. Unlike the dealer at Kamennogorskaya, there is no divorce for a "technological car wash" even if the car is a little dirty. I will go there and advise others.
Very nice guys work, I bought a car from them and did not regret it)
Everything is fast, honest and friendly)
The work of the salon is at the highest level 👏
Replacement of brake discs and pads, plus hub bearings. I am satisfied!!! And what else is needed? ;). The price and quality are OK so far! Good luck and customers to you :).
ONE HUNDRED disappointment, the level of technical specialists is very low, a beautiful wrapper and that's all! They drove a largus with a broken suspension, engineers examined it in advance at their service station, but everything is in order, the car is driving, it's dangerous to drive, deception and that's all!
The service is terrible.The problem has not been solved. A banal lump.The diagnosis took more than 2 hours of waiting.They did not offer a solution to the problem.
There are only sloppies working in the service. They rip off money for washing and give the car a dirty one, produce poor-quality service and repairs, they cannot find problems or do not want to deal with them. Don't go to their service anymore
Naedalovo. A car with a mileage of 1000 km went bugs on the doors in places of sealing rubber bands. We contacted the warranty service under warranty. They conducted some kind of examination. They took some photos under a microscope, as they said. They were sent to the priozv factory. They gave an answer. They told me not to wash my car correctly. Laughing to tears. Mega experts have come to a conclusion.The car at the company is not a warranty case. Just junk on wheels.
TO-3, Lada Vesta . 12.01.22 A part was broken during operation, they tried to impose repairs for 600 rubles. The deception was revealed. 2 hours of unnecessary waiting, wasted nerves and no apologies...I do not recommend this institution to everyone!
We bought a car, we are very satisfied, everything was quickly arranged, everything is at the level of👌. We arrived a year later by appointment, polite craftsmen, did everything quickly in 3 hours, took into account all the comments, gave good advice, generally no complaints, only positive emotions.
Disgusting service. It just couldn't be worse. The first time we came to this dealer to see the car, we waited 30 minutes for them to come to us, the consultant ran past us, said he would come now, but never came. The second time we came by appointment. I had to wait for a consultant anyway. As a result, my husband told me more about the car than the so-called consultant. He just stood there all the time and sometimes nodded. To the comment that the doors of the car were closing noisily, he said "if you want them to close normally, look more expensive" - which left a very unpleasant aftertaste. After that, they asked me to submit a loan application. Since the credit center was no longer working, this consultant offered to scan our documents and apply for us tomorrow and call us back. We agreed. But there was no call either tomorrow or the day after tomorrow. When the husband dialed the salon himself, they said that no application had been submitted and they would sort it out and call back. But they never called back. The service is worse only in the market, where it does not exist at all. Terrible car dealership, terrible dealer, disgusting consultants.
How many times have I not contacted the service during the 3 years of operation of the atmobile, I constantly can not get through and do not get in touch with the master. The consultant answers every other time, but is it possible for her to explain the problem in detail??? The service is at zero, they constantly breed for a sink (not cheap), but they wash it like a wash at Vasya's grandfather. First of all, this is my first and last experience of contact with Lada. I do not recommend these cars to anyone, much less the service. I have not described everything yet. I wish you to close in Belarus as soon as possible, so as not to spoil people's time and nerves
The salon itself is normal, there is a waiting place for service station customers, but the work of the service station itself leaves much to be desired, everything is very slow (especially since they show on the screen how the car is being repaired)
I applied for a small body repair. We did everything pretty quickly and a little ahead of schedule (thanks for that!). There are no complaints about the quality (everything was done perfectly). The staff is polite.
The quality of service is disgusting,
Firstly, the prices are fabulous, so there is also no efficiency.
at the time of writing the review, I am waiting for a car with a T. O. 3.5 HOURS! 3.5 HOURS they change the oil and filter and for this 320 rubles.
Despite the relatively young level of employees, I am pleasantly surprised by the professional approach, attention and quality of service towards the customer.
See original
3
3
Show business's response
Геннадий Огородников
Level 4 Local Expert
August 15, 2020
I want to express my gratitude to the team of Lada Avtopromservice for Machine Builders 9. I would like to note the excellent work of the master Artyom Moiseenko. The person is in his place, competent in all matters and treats the service customers very politely. Thank you for your work!
Extremely slow managers came to choose a car, probably waited for half an hour for someone to come up to us and tell us information about the purchase.Then we waited the same amount for the manager to pay attention to us and invite us to the registration.When it was necessary to come to pick up the necessary documents and go to the other salon to apply for a loan, neither the manager we needed nor the documents were on site, we drove through the whole city, although we called the manager beforehand day after day.Extremely unpleasant service and sediment from maintenance.
The service is good, the staff is polite, all questions are readily answered, as well as useful tips. I have not encountered any problems or poor service.
The navigator brought it to the wrong place.I had to stomp.It's cold and uncomfortable outside.no accidents, just cars on unpaved roads.but inside, it's warm and cozy.you will be greeted by polite staff.a pleasant interior, comfortable sofas, a children's corner with a TV, a table, chairs and coloring books for creative children.on the second floor there is a coffee machine that will make coffee from freshly ground grains.