The audibility is terrible. The owners live there. The child was given the upper floor. Chairs rattled and knocked at night. As if on purpose. As it turned out, the owners lived there. I had to leave earlier and find another place. The money was not refunded for the burned days.
I bought a ticket to Irene's hotel through my union. Now I understand that if it weren't for the Russian resorts, which helps to sell hotel rooms, no one would have settled there for such a price tag.
So, I came with my family, including a 4-year-old child, we booked 2 rooms. We were settled on the 5th floor of a 5-storey building without an elevator! There is no drinking water, you need to go down to the basement to the dining room for it, i.e. you need to go 6 floors back and forth for a carafe of water. The air conditioning in the rooms barely lasted even at the minimum temperature. The floors are in cheap tiles, already dirty, and we haven't really had fun yet. Wi-fi in the hotel does not work, absolutely (!), the signal is only on a certain area near the porch. But the main thing is the attitude of the administrator. As I wrote above, the hotel has no elevator, and, of course, no normal person will voluntarily move to the top floor, especially with young children. And they assigned us there, apparently they thought that since we were on a ticket, we would "grab". They ignored the request to take into account the presence of children and the complexity of the constant ascent and descent, although 1 day before departure I called the hotel and asked for lower rooms, to which they kindly replied "that they would definitely help", but as it turned out they lied as always. Another moment, their well-publicized "full board". For breakfast, lunch and dinner, exactly 1 hour is allocated (as in the army), despite the fact that breakfast is from 8 to 9 in the morning, and dinner is at 18-19, i.e. this is the time when everyone is asleep or on sea excursions. Formally, the meal is 3 times a day, but it is difficult to keep up with it, in fact you will eat at your own expense in other places.
We are sitting tired after a long journey in a hot room with an air conditioner that does not work, and I understand: I did not work for a year to run on foot to the 5th floor, carry drinking water there, catch a Wi-Fi signal just going out on the porch, wake up before 8 a.m. to have breakfast, and expose myself to the same my family. I packed my things quickly and left the hotel exactly an hour after check-in, spitting on the lost money (nerves and peace of mind are more expensive).
On the same day, I returned to Sochi and checked into a normal hotel, a day's stay in which costs 600 rubles more, but with a good 3-hour breakfast, free Parking, flying Internet, perfect cleanliness and linen, bathrobes, tea set, cooler, swimming pool, etc., which was not even close to Irene. And I think their rating of "8" on the Booking is too high.
Unfortunately, the stereotypes that hotels and inns in Abkhazia are set up to earn money have been confirmed. The last thing they think about is the service and the guests. I will definitely not return there in the near future
, it's too early. P.S. The border control officers of Abkhazia left a very good impression. They are polite, they work quickly, checking and crossing the border took 5 minutes, while on our side it took up to 1.5 hours in the heat (((
I met only one "traffic cop" while I was getting to Pitsunda and back.
Be careful, the photos on the website regarding the standard rooms do not correspond to reality.
A good budget place with a completely sane location. There is enough food, it is fresh, but not too tasty. Nice garden and beautiful small surrounding area. Well-groomed flower beds! The mattresses are acceptable, the linen is also in its budget category. Cleaning the bathroom and especially the toilet bowl does not stand up to criticism.
A pleasant place for the whole family to relax. Excellent cuisine, attentive staff, rooms equipped with everything necessary for a comfortable stay, a very beautiful territory with video surveillance around the perimeter. And the unique sea of Pitsunda and the pine forest of the Pitsunda pine is what I come back here for again and again.
A very nice hotel.It is somewhat similar to Turkish.I gave it 4 stars, there were some minor disadvantages.When there were a lot of people in the dining room, there were not enough tables.The beach this year was not equipped with sun beds or umbrellas.Overall, I really liked the hotel.Large well-maintained territory.The sea is nearby.Pleasant hotel staff.If possible, we will definitely return to this hotel.
A good 3* hotel, the food is normal, the rooms are clean, the sea is close, the territory is beautiful. Of the cons: there is no furniture on the balcony and weak Wi-Fi
Good afternoon, a normal hotel and service for the appropriate price. They are trying to attract tourists, it was not so before. Of course, there is something to strive for to the level of, for example, Georgia, Turkey, Cyprus from this region, but there are trends for improvement.
It was in November. There is no heating in the hotel, the air conditioner turns on for heating, but it does not heat, there are no heaters. I wanted to wear a jacket in the room. I had to sleep in my clothes and under two blankets.
The walls, ceilings and curtains are all covered in dead mosquitoes.
The staff is friendly.
Bad food, angry, rude staff, no customer orientation, the whole family of the owner lives on the territory of the hotel:parties until 3 a.m. for my son and his friends, always a crowd of my son's friends near the bar. You don't feel safe-there is a courtyard, a lot of strangers on the territory of the hotel, although there is security.. Eternal showdowns of the staff and the host's family! There are no sun beds on the beach! Poor room cleaning, black mold on the walls in the shower cabin, the bathroom is stuffy and smells of sewage!
The hotel is very nice. The hotel is focused on family holidays, with children, a large territory. The rooms are large and clean, linen sets are changed, cleaned. Three meals a day according to the Buffet system is very tasty. there is an evening animation for children and then a disco for adults. A regular holiday customer at this hotel
Never, do you hear, NEVER try to stop here! The service is on 1, why did they call themselves 3-star? It is unclear? There is no elevator, there is no walk to the 5th floor, there are no kettles in the rooms and coolers on the floors either, the floor is in cheap tiles, wi-fi does not catch absolutely, breakfasts from 8 to 9 am (pioneer camp!), cheap mattresses, air conditioners do not pull and the attitude is boorish.
I liked everything about this hotel. Food, territory, very close to the sea.
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Марк Р.
Level 3 Local Expert
June 25, 2020
The hotel is not bad. The price is slightly overpriced, but considering that the choice of hotels in Pitsunda is small, until an alternative appears, it will be in demand. The location is good. The staff is generally friendly enough. BUT... I would like to draw attention to one employee, I did not remember her name, she has a large birthmark on her face. This girl is not restrained and ill-mannered. He talks boorishly. Several times when I was on vacation in the summer of 2019, I saw her just yelling at other employees. Does the management not notice this? This year I called this hotel, because I wanted to stay there, but a couple of minutes of rudeness from this intemperate lady (I recognized her by her voice, I could be wrong, but most likely it was her) discouraged all desire to go there. Either she is someone's relative, or, as I think, the leadership is making a grave mistake by encouraging this behavior. The tourism business in Abkhazia will develop and the rudeness of the staff will obviously not add to the competitiveness of the hotel.
Very close to the sea, good animation with children, clean, beautiful, delicious food, everything is fresh, cleaned every day. Here the wifi is terrible, it catches with cliffs and in some places. And the desire to expand the dining room, since in June I already had to stand in line, and add a little variety of dishes. And so I highly recommend it👍
The food is like in the dining room in the USSR, and the beach, there are big boulders in the sea. If you miss it, then the class, well-groomed territory, entertainment for children, animators
A wonderful hotel, a large, beautiful, well-maintained area with paths and Parking. The food is excellent, delicious, for families with children - perfect! The room is clean, cleaning and linen change regularly, the beach is good, the forest, the air - everything is wonderful!
The dining room is dirty, cramped (it does not accommodate all vacationers) and dark, there are few fruits, tea bags... perhaps it was only in 2020
But the food itself is delicious.
There is no private beach, I did not catch WiFi in the rooms at all. In general, the service is lame.
The hotel is not bad for a family holiday, the sea is nearby, the food is delicious, but the fruits that were served to us in July were green. Special thanks to the bartender Maxim for his time. The administration responds promptly to comments. In general, my family and I were satisfied with the rest.
Overall, it's not bad. The rooms are a little dirty, sand and dirt under the mattress, used napkins under the bed. There is mold in the shower stall in the bathroom. The bed has a double bed, but consists of two mattresses (there is a huge gap in the middle). The breakfast is not bad, but you can think of something better. The territory is relatively large, there are many fruit trees. There is a trampoline, but you can only get injured on it.
We were very satisfied! The location is great! The food is delicious! Very clean! The Hotel Is New! Cleaning every day in the room! The administrators are friendly, they will always help and prompt! We had a rest in May 2019
We stayed for 1 night, because we traveled by car. We rented a suite. Breakfast is included in the price. The complex is about 400 people. A large and green area. Secure parking. The rooms are clean, cozy, and all bathroom accessories are present. The staff is friendly and courteous. There is a sea across the street from the hotel. The only drawback is that the hotel is far from the promenade, in order to have dinner in the evening, you have to go by car.
Good day!
We rested in Irene from 26.07 to 07.08 - the left building, rooms 31 and 36. We noticed her when we were driving from the station to Pitsunda by taxi. We decided to come in and ask how much?
It turned out to be a great hotel. There were shortcomings, such as the lack of wi-fi in the rooms and a weak air conditioner, but we were lucky (in secret) to room 31 wi-fi was quite fine from the street. My laptop was on the table and the Internet was on. My husband watched YouTube from his bed, which is also quite normal. In room 36, there was more or less Internet only on the balcony.
The territory is gorgeous (space matters!), palm trees, flowers, bushes, everything is highlighted, as in Turkish hotels. Cleanliness and order.
The on-site bar solved the problem of "where to go and where to eat in the evening" (barbecue, fish, salads, French fries AAA rustic - just a song!)
The waiter girl Yana is well done!
And hello to Maxim!
My uncle was bothering me in years... "GOOD evening"))) Well, not our repertoire, damn it!!! For pensioners, who were not very many...Change it to youth!!!
The sea is a hundred meters along a pine path. Equipped with its own beach, sun beds. And the pines!!! That's something... The place is really for the soul!
If you do make a swimming pool next year (the territory allows it) and Wi-Fi in all rooms = we will definitely return by car!
Because you ONLY need to go to Abkhazia by car, there are so many awesome places, but taxis and excursions are very expensive.
We recommend it!
We liked everything about this hotel, the room price includes breakfast, lunch and dinner. The staff is friendly, the rooms are clean, the park area is very beautiful. Everyone who stays at the Irene Hotel will not regret their choice
We have already rested at this hotel 5 times, and I will go with pleasure! Very convenient location, good territory, and I can't even tell you about food at all - bravo to the cook! Animation for kids. A very good family vacation👍👍👍