Which 5 stars???
The rooms are dirty, a towel was thrown on the floor, they were picked up and folded back.
There are not enough towels at sea and it's at 10:00 in the morning.
There are cockroaches in the restaurant.... It's full.... .
There is not enough ice cream for children and it is only one hour a day that they give it out).
If you really want to relax, you are not here!!!
In general, the hotel is normal. I liked everything except the beach. Sharp stones scratch the skin, everything stings in salt water, swimming in the sea is problematic.
In general, a good 4. It does not pull up to 5. Wi-Fi is only free in the lobby and does not work from the word at all. Paid 1 dollar per day. They promised an iron in the room. They didn't give it, they said there was ironing, but again for a dollar. Turkish-style meals. Lots of greens, cheese, fruits. Imported alcohol only for a certain amount of money. The rest is great. It is unclear how the rooms are cleaned and the room bar is replenished.
A very good hotel, the first line, excellent rooms and the people who work there: the receptionist, chefs, bartender Yasha will mix you excellent cocktails, the maid will please you with a beautiful display of pastel accessories or towels, animation every day, every morning these guys will create a great mood and positive emotions... Starting in the morning.... Crowing, morning exercises, aqua aerobics, sports, dancing, karaoke, comedy, "banana tyr...." the sea... Oh this sea, clean, salty, beautiful sea..... super.... I want to go there again and again... I recommend it as an excellent 5-star hotel. Clean, cozy, comfortable, tasty and healthy for both health and mood!!!! Thank you all!!!
A good big hotel , animation at a high level, animators work from morning to night , sports activities , entertainment for children , clean rooms , the sea is nearby , the service is super. One big minus, there is a lot of food, but everything is not tasty, and very bad alcohol. Their ultra is all inclusive until 3 am , there is no food , after dinner at 12 am you can eat soup and that 's it.
We stayed at the hotel in September 2019. A family with a child for 4 years. We are delighted, starting with food for both adults and children and there is even a diet table. Gluten-free bread! We didn't need it, we took such care, well done! Animation is not something like 5+, but it couldn't be better: yoga in the morning (my husband didn't miss it), water gymnastics, step, team competition and very funny. There are no words for children: every day there is entertainment, aquagrimm, then they bake pizza, then they paint watches, T-shirts, in the evening cartoons and minidiscoes! Animators Katya and Karina are super! Thank you very much! In the evenings, the show: the miss of the hotel, the Turkish night, then they made a huge ice cream cake, presented all the chefs-enchanting and very fun. The location of the hotel is very good - in the middle of the village. 5 minutes and you are in the center of the bazaar. Excellent hammam in the hotel. it was very nice when the hotel on my husband's side raised a small attention sign and a gift from the hotel. yes, the slides are small- but that a child at 4 years old, that adults after 40-50 rode and had fun like children. The entrance to the sea is normal, the beach is sand, pebbles are closer to the sea. I highly recommend the hotel. Yes, not 5 stars, but 4 stars are sure. But the food and the food is solid 5!
We rested from 25.09 to 2.10.20, during the period of anti-epidemic measures for the prevention of cv. The staff is masked (although not all of them), the temperature is measured, there are warnings about the social distance everywhere. However, it is unclear why the elevator stops on the floors (when moving down), if it is possible either with a family or no more than 1 person, you have to say "you can't come to us", but you had to change the movement program.
I liked the fact that there is a large swimming pool with a long diagonal, clean compact green area. The staff is polite, especially if you pay extra (so they changed the room with a sea view), Ibrahim liked one of the massage therapists at the spa, works politely, tactfully, the massage is really only classic and with warm stones. There are few sports offers, we played table tennis with pleasure, the tables are located in the shade, beautifully, next to the beach. For 4* it is quite enough, for 5 * there are not enough preventive actions (the room is clean, but it was cleaned every day only at the request of the reception), employees begin to clean the food in the restaurant, tables in bars, clean the pool 10 minutes before they close, which was unpleasant. On the positive side, freshly squeezed juice for breakfast is super; beautiful view from the room (only those with sea views, pay extra, you won't regret it), well-groomed green area. Of the negative ones - sun beds on the beach are often cracked, towel hooks in the shower - you can't think of a worse one - you had to hang towels on top of the cabin.
Overall, we had a good rest. 👍😎
No matter how 5 +, if the nutrition is possible, then four, only chicken (in its pure form) is made of meat. Beef was in vegetables, lamb in soy cutlets. The breakfasts are very poor, the rice porridge on the water is slightly whitened with milk. Some fried eggs, eggs with vegetables..boiled eggs. It would be possible to cook an omelet. The range of cheeses is very limited. The fish every day is fried mackerel, there were trout three times in 11 days.. The animators did well, they tried!! The coast is bad, pebbles and slabs, the foot falls into the pebbles, broke my feet on the slabs. We swam away to make it safer. You definitely need a pantone so that you can safely enter and exit the sea. Sand on the beach. A little near the shore. The sea is clear. The staff is nice and friendly. There were no slippers and bathrobes (5+ hotel). There is a large selection of alcohol, of good quality. Fresh orange juice every morning.
A clean, cozy room, a compact, well-groomed territory, a good entrance to the sea, an excellent pool, good work by animators, the food is a little monotonous, but no one was left hungry, everyone found their own. Nearby is the village of Konakli with all kinds of goods at the bazaar, many shops and cafes, an amusement park. The rest was great!
Excellent hotel, green area, good rooms, Russian-speaking reception (always help). There is always enough space by the pool and on the beach, good cuisine. Separately, the animation team can be noted: the guys are trying, well done.
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Stanislav
Level 8 Local Expert
September 3, 2022
The hotel itself is very good in principle, but prepare for the fact that you need to wake up at 6 a.m. and run to take a sunbed to the beach, and instead of adding new places, the administrators just say, quote: "throw off someone's towel, that's how everyone does it," well, I saw a cockroach in the dining room I walked 😀🤦♂
I stayed at this hotel at the end of April 2019. I liked the hotel, nice rooms, modern room design, very tasty mashed soups, lots of fruits. The animation is strong, the guys work perfectly, not intrusively, involving in games, attractions, all the charmers, well done. I liked Natalia and Roma at the Spa, they talk very competently about massage. Thank you all for the hospitality. I liked everything.
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Эмилия Хританова
Level 5 Local Expert
September 4, 2022
Very nice hotel
A large and clean swimming pool, delicious food, bright rooms and kind animators
Good afternoon to all those interested.
We had a family vacation at the end of September 2019, the three of us.
I decided to write a detailed review about the hotel.
Initially, they did not want to go here, there were no places in the looked-after other hotel. And the travel agent convinced that the reviews are good, Insula is the title hotel of the Tez tour and cannot be bad.
I'll tell you about my impressions.
Yamal Airport : the charter is clearly on time without delays, food and drinks on board, the only thing that marred the favorable impressions is paid and-no check-in. The whole plane costs 1000 rubles per person. I'm frankly sorry for the money.
Hotel:
It looks like a Soviet sanatorium. One case with the letter "P". I didn't like it right away. Declared as 5* Uall - three haha.
Plastic cups for drinks, dirty and broken dishes in the dining room, bathrobes and slippers are not allowed in the rooms.
There are tattered chairs in the hall.
Public toilets and other places of general use are not too clean, semi-dark, something does not work permanently. The interior is emphatically modest. Not a fivefold one.
Elevators - no complaints. They were smart and all worked.
I liked the territory of the hotel. It is quite spacious and well maintained. Two children's pools: a paddling pool with a depth of 35cm and 65cm. The pool is large 1.40 m and the pool with slides separately is 1.2 m. three slides. The fact that it is separate is convenient. But the slides only work from 10 to 12, at the same time as the children's club and from 15 to 17:00, again coincides with the children's club. It's not enough. Either there or there - you have to choose. Swimming is allowed in all pools until 18:30. Which is also not enough.
There is a playground with land slides. Children's club. The shop (the prices are not more expensive than the average city). The beach bar. An on-site bar and an amphitheater for evening activities.
Beach
Pebbly. Walking from the hotel is not far along well-maintained paths. Quite spacious. With the sun beds, most of which honestly need to be changed, they are cracked. The child tore his shorts on one of them.
They always found a place to lie down. The sea is warm and transparent. The approach is gradual. Then there are rocks where you can stand shallowly in the water away from the shore. There is a cooler with water and "juices" on the beach and the same plastic cups for drinks. I don't like them as a class.
No one sweeps the path to the sea and it has almost merged with the surrounding pebbles. A volleyball court with tattered balls and a tattered chain-link fence. The lifeguard's booth and water attractions parasailing, bananas, etc., with their boats, cut off a significant proportion of the sea from swimmers. Mattresses from sun beds begin to be collected before 18:00. Beach towels according to the spa cards, to be handed over before 18:00.
The beach itself should be cleaned up.
Cigarette butts, bones, toothpicks and other debris mixed with small pebbles. It would be fine, but the child was digging into it - dirty and disgusting. After picking, he began to sneeze.
One changing booth!
Two showers at the exit are high, two for the legs. The ox is cold in them.
Number
They asked for windows not facing the pool. Spacious, clean, quiet enough with a balcony and a split system. Not bad.
Only the cleaners are not very comfortable. One shift managed to clean up before lunch. The second one was cleaned from 10 a.m. to 3:30 p.m. That is, you go to the sea, come back, have lunch, put the child to bed for a quiet hour, and Fatimas are shuffling in the corridor, rattling tools, yelling like jackdaws during the whole process until 15:30. And they didn't have time to clean you up, because the child is sleeping, they didn't fill up the bar, and they interfere with rest. They were annoying.
On average, cleaning was done once every 2-3 days, and not daily, as stated.
At some point, torn sheets and pillowcases were laid out for us. Well, exactly 5* :)))
The card from the room is given 1 for three, it is not convenient. She turns on the electricity in the room. If someone is in the room and wants air conditioning or TV, the second one walks without a key. Therefore, everyone knocks on their rooms around the clock. The audibility from the corridor is excellent.
A kettle, cups and 1.5liters of water should be added to the room daily.
In the bathroom, the hooks for towels are located stupidly - in the shower, behind the door. It is not possible to use it. There are no soaps, shampoos, gels. Two nipples with universal detergent for the entire bath.
The floor is tiled, take your slippers. Walking barefoot on it is cold and uncomfortable. The hotel does not provide slippers.
Spa
The hammam is not bad. The massage therapists are great. I recommend the one with the Indonesian certificate. Massage with olive oil and stones in his performance is super; sauna, mask - I did everything for 5, I feel like a dear guest, I gave tea, I provided relaxation. The aunt at the reception of the hammam is not pleasant, very familiar and not well-mannered enough for 5*. He allows himself to talk to a mother...
In the toilet in the hammam, I was met in the sink by a bunch of black hair and a lack of toilet paper and soap. Br-R... There is economical semi-darkness everywhere. There is a pool inside the hotel in the spa, but I did not go there. It looks quite spacious.
Kitchen
I left a double impression.
At first, it's like there's nothing to eat. A modest selection of dishes, second-hand dishes with chips and cracks, often dirty forks. There are no teaspoons where coffee and tea are. There is no cream and milk separately for tea. Plastic stirrers. There are greens, cheese and olives for breakfast, but there are no sauces or butter. How to eat it on dry is not clear. Lots of bread and pastries. Boiled egg, scrambled eggs or omelet. Pancakes and croutons are good. Sausages made of toilet paper. Sausage, cheese. Muesli, rings - breakfast cereals. Orange juice, but only in one place you can pour it yourself.
Lunch and dinner are more varied. But not for five. Alcohol is being served. But again, there is one place in the main dining room and one bartender - a queue. The wine is lousy, of any color. Cocktails, beer and pure alcohol are normal. There were festive dinners a couple of times during the stay. I really liked them, but there are queues for everything delicious.
The children's menu is inedible pornography. It is not clear why it is a children's buffet at all.
The snack bar with nuggets, wings and French fries was very helpful. The child ate mostly there. There's also a good bartender working there. Kneads good cocktails. A chubby, charming Turk. Alcohol and beer are normal. Coffee is everywhere from vending machines. There are coolers with a tank - pleasant in the heat.
Gozleme liked the tortillas and the nice lady who bakes them.
Barbecue is not bad. I liked the grilled liver and beef stew. Chicken is not stable, sometimes good, sometimes over-dried. Stewed vegetables are good. Potatoes, then baked, then fries, then mashed potatoes, then croquettes, then fried - 300 potatoes :)
Bulgur and chickpeas are good, beans. Well, I just love it. There are a lot of desserts for lunch and dinner. Jam and honey for breakfast, even in honeycombs. I haven't tried it, because I'm allergic.
In general, with experience you find where to soak.
A la carte restaurant, by appointment for free for those who have been resting for more than a week - you don't have to go, you won't lose anything. If you go, choose Turkish cuisine better. They can do that. But, the friendly waiters there (the same as in the main dining room) are just starting to bring-take away and smile.
Animators
Well done. They're saving the hotel. There are many games, relay races, contests, and activities. They work with children and adults. They diversify leisure time very much. The guys are working. A great team. Thanks to them.
Reception.
Puzzled, unwelcoming, and useless. They don't meet me, they don't see me off. No one greets or smiles. There is no visible desire to please, to do something. The luggage compartment is not involved, the warehouse is at the reception all the time. It is strange and not pleasant.
At the entrance, welcome compote and dried fruits with nuts - in a barefoot way. There is often no compote, no glasses, everything is kind of old and not pretty. It would seem that the meeting is the face of the hotel? Not welcoming. And fully reflects all further service. Everything is immediately clear.
Tez tour guides.
Andrey and Vitalina. Unsmiling and not amiable. Meeting with vacationers is like a RAM.
They emphasize that there are a lot of tourists, but I am alone and in parentheses (fucked up). It feels like everyone knows, but they are tired of vacationers. It's not pleasant.
And I think it is not allowed. Not 5k again. Prices for excursions are reasonable, but we didn't buy anything, because we were almost everywhere already. But I think you can. The offer is normal.
The Internet
Only at the reception and in the lobby. Dead. If necessary, then for a fee of $ 1 per day per device. It catches everywhere at a decent speed.
Vacationers
Poles, Germans, Slovakia, Slovenia, Belarus, Ukraine, Russia. Most of the family is with children. A lot of kids. There are a lot of elderly people.
I didn't really like the location of the terrace at the exit from the hotel to the pool. Europeans smoke there around the clock. The smoke is sucked into the hall, it's just not even pleasant to pass, especially with children, of whom there are many in the hotel.
Resume.
Not a 5k. It's amazing that there are regular customers who have been driving for years. In general, I think that it is in Alanya that the level of service is lower than in other areas of Turkey.
Everything is going to work out somehow...
Insula is for non-demanding tourists.
Who is for the first time, who has not been in real training... There is no price-quality correspondence.
I'm not coming here anymore.
Terrible hotel, but more terrible attitude of the staff!
We checked into a room where it stank terribly of rotten water and the shower was running!
We arrived with a 9-year-old child.
When asked to change the room, we were given a room with one double bed and a playpen with a mattress on the floor for a child of 4-5 years old!
When asked to change the number, they simply ignored us, and smiled with the sense that there would be no replacement of the number and you would not solve anything here
I couldn't ignore this hotel.Vacation with my daughter for 8 years from August 28 to September 6, 2019.
We arrived at 7 a.m.Change your clothes and have breakfast.Posted at 12:00.For a small fee, a room was given with a view of the pool and the sea.The rooms are not big, but clean and everything is new.The bar got bigger every day.The safe is free of charge.WiFi is free in lobi.I connected a paid $ 1 per day.It's not expensive and it caught well everywhere.
I'm reading reviews about animation.But I didn't expect this...On the first day of arrival at 15-00, a foam party is an excellent energy boost.I've never seen more animators.In order.The morning begins with a greeting.At 10:00 and at 15:00, Karina and Katya take the children to the nursery for an hour, they will not leave anyone without attention.They paint on their faces and arrange contests and games.Well done.For men at the same time, the water polo is Denis.At 11-30, aqua aerobics.I went every day, it's just super, I didn't know what would take so long.At 12:00, contests by the pool are hilarious to participate with old and young.At 15:00, Dasha leads the zumba.They play darts, real tennis.They ride a banana for $ 10.At 9 p.m., children are gathered throughout the territory for a children's disco.After the concert.This is a separate topic if the animators conduct it.Or you sit with your mouth open in amazement, wondering what they are good for.I'm holding on to my stomach for a laugh.For this, special thanks to the most important super arimator RAMEO.It's just a bomb that will stir up the dead.Visiting artists are also nothing.After the disco.Who wants to stay who sleeps.And who's next to the bar.He works until 3 a.m.Bartenders, waiters, well done.Friendly, polite, helpful.There is no differentiation like some hotels.We love the Germans and the Russians by the side.Everyone is welcome here.Yes, about the food.Everything is delicious.Every Thursday is a Turkish night.Grilled fish, meat,vegetables,fruits, soups.Everyone is trying very hard with dignity.For alcohol.Everything is fine without poisoning.And their gin and tonic works wonders.We rarely went to the sea because the deck chairs are free and there are still 500 meters of large pebbles before entering the sea.It was not convenient for me to keep an eye on the child.And we weren't bored by the pool either.The water slides are turned on twice a day.I've had enough of it like a child.Yes, the market is literally two traffic lights away.In the evening it is quiet 10 minutes on foot.I advise anyone with a child to visit the SEALANYA Marine Park.It is a 15-minute drive from the hotel.It's just paradise and the dolphinarium is a bomb.I was more excited about the performance than the children.If you go to this hotel to relax alone, you will never be bored.If you want a fun energetic vacation.Only there.I won't even look for a hotel next year.Only there for two weeks, so that you can get everywhere and go to the hospital.THANKS TO THE ANIMATORS, YOU ARE SUPER. See you in the new year.And I will take friends with a sub.
We stayed at this hotel in July 2019. I liked everything very much, the rooms are very cozy, cleaning every day! The food is sooo varied and delicious. The animation is wonderful, especially for children.
The hotel is far from 5 stars in terms of food. The food is not very varied. One of the advantages is the clean, friendly staff. There are practically no discos. Evening animation doesn't really light up
See original · Русский
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Anonymous review
May 25, 2019
Good day to all! I really want to share my impressions about the Insula. A wonderful, wonderful hotel!!! At first glance, since we arrived late in the evening, it seemed unsightly.... But, it all started the next day in the morning - the restaurant with its delicious variety, the fragrance of the hotel that accompanies you throughout the day, animators who have settled into your soul to such an extent that it is difficult with them and to part with the memories of such a lively and energetic vacation! These delightful evenings, which were arranged for us by all the restaurant staff, will never be forgotten. The cuisine with its variety is simply excellent! Of course, I also visited the amazing SPA!!! I would like to express my special gratitude to Natalia, the SPA administrator, for her attentive attitude and attitude! And of course, Tumqax is a professional in his field to his massage therapist!!! Tactful, punctual, polite and finally, a very pleasant Man, he completely restored my energy powers, helped me understand what is necessary and how to work with my body so that it is in the right shape! The massage was aimed at removing the clamps, improving the circulation of water balance and fat metabolism. At the end of the procedure, I rested in the relaxation room with a mask on my face and fragrant pomegranate tea!) I definitely recommend taking a full course of spa treatments, since from one or even three you will not get the result that is necessary to replenish the charge of vivacity and your health. I have completed the full course, and I am very grateful to the Tumqax massage therapist!!! At the end of my review, I want to thank All the staff for a very pleasant stay, which remained in my memory!!!! Special thanks to the management for May 9th, for the Victory Day holiday at the hotel!!! This is certainly very significant and it was nice to feel your attention to our country!I will definitely come back to you for a vacation! And already with your loved ones!😘
A good hotel for your money. It is close to the sea, the pools and the territory are clean, comfortable, the attitude of the staff is caring. But it's worth treating the hotel as a 4-plus rather than a 5-star. There is a place to walk outside the hotel.
A good hotel, not bad rooms, we had a room with a view of the road, by the way, the view is very beautiful) but the floor was the sixth) below I think it would be noisy and close to the road! Good animation, especially for those who travel with children, they will have something to do) I advise you to go across the street, every Wednesday there is a big local market there, it's colorful)) and you can buy cheap fruits. I didn't really like the food, everything is kind of monotonous, it's not possible to eat pastries at all, it's extremely cloying, but you definitely won't find yourself hungry) I also met people who purposefully came to this hotel not for the first time, I think it's indicative! And I want to write separately about excursions, if you go, do not be fooled by "cheap" goods in supposedly factories, they really breed, or bargain a lot.
The hotel is beautiful, there are many different dishes, separate dishes are fried (fish, chicken), the staff is friendly, they will tell you everything.One drawback is that there are pebbles on the beach, it is inconvenient to walk barefoot.
We passed on 11.05. 2019.The hotel is good. The animators are doing their best not to strain. There is always something to do. Food, alcohol, everything is on the level. The rooms are ordinary, cleaned every day. I recommend it on a budget. In general, the price and quality satisfied us.
I can say that I really liked the hotel! I'll start with checking in. We arrived at the hotel at 16. We checked in immediately without any delays! The room can be seen that it is very well cleaned, the room turned out to be 4 people, although there were 3 of us! The room is great, as if it was only renovated with a 5+ rating! The second is food. I think that when you have something to choose from every day, it already says something! Food 5! Baking is also 5 only all production is local, but the beer was super not water diluted with beer! The territory is not big but clean and green! For this, too, 5! Animation 5! In short, the guys had a great rest and I recommend this hotel to you!
Complete nonsense!!! Horror!!!
The food is overcooked pasta and boiled sausage, laid out in different ways.Meat and ice cream are one serving per 100 people, it's always a queue to get something.I read the reviews below, why deceive people?
The meager variety of food, the a la Carte restaurant is absolutely tasteless in terms of dishes, some of which do not match the names. Also, I found fine wire in the dessert of this restaurant, which absolutely decided my assessment of this hotel.