I don't even want to go anymore, the only flight from St. Petersburg arrives in the morning, I requested check-in two hours earlier, I was offered to pay for an additional day????!!!! Well, 50%, I'm ready, although no hotel in the whole world has greeted me like this
Hospitality, of course, is "on top"🤦♀️
The mood is already spoiled
The hotel is gorgeous, but I came to a conference and the conference room turned out to suck.
I do not recommend holding events there.
The projector is cloudy, thin and old, there are even spots on the edges of the screen.
The acoustic speakers on the ceiling are just creepy, as they sound like a Samsung mobile phone in early 2000, speakers stand on the opposite wall from the screen and blow sound into the backs of the audience.
Of course, this is no longer a top five, if this hotel was once one. The hotel is already tired, especially as can be seen from the spa hammams, the boards in the sauna are shaking, and the hydro massage is just one name.
I was in December and the room is very cold, the floors are just icy.
A good hearty breakfast is good. The hotel accepts Russian UnionPay cards.
By Tashkent standards, it is a good hotel, mostly guests from far abroad stay. There is a fitness room - it works around the clock - entrance to the hall by room card; there are no Irish and English ales and stouts in the lounge bar, and this is a minus for fans of such beers, in general the hotel is good. Nearby there is Amir Timur Park and Broadway - good places for an evening promenade.
Great location, great rooms, good grounds and staff
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O
Oybek Qobilov
Level 3 Local Expert
January 11
Ushbu mehmonhona men uchun juda juda yoqadi chunki sharoitlari qulay va eng muhim yaxshi jiyda joylashgani va xavfsizlik nuqtai nazaridan ham ancha zoʻr mehmonhona
You will find spacious rooms with floor-to-ceiling windows, elegantly furnished with modern furniture and authentic elements of modern art. Each room is equipped with a spacious work area, an ergonomic chair and a charging station for electronic devices. A rain shower with a separate bathtub will help you relax in the bathrooms. Club rooms and suites include access to the Regency Club, which serves evening cocktails and snacks. In general, I strongly recommend it.
Good conference rooms, which is not the case with projectors. It's high time for them to change the lamps, or better yet, along with the projector itself.
Otherwise, good service.
During the conference, there is not enough navigation at the entrance. You have to ask.
I liked everything, everyone is trying to help, especially Mansour- the concierge helped us with possible and impossible questions, also the girls at the reception, excellent breakfasts, cleanliness- solid 5
A wonderful hotel. The breakfast is very decent. The rooms are standard for this network. There is an underground parking. You can stop by right away and then tell the reception about it. Parking is free.
The service is excellent, the department that deals with repairs and troubleshooting of various kinds of problems in the room reacts very quickly and efficiently.
A pleasant hotel with a very comfortable environment. Very convenient location of the hotel and pleasant guests and staff of the hotel. The cream is very tasty
The staff is very good and the rooms are also just super, especially the shower, everything is clean and tidy. I just love this hotel. I advise everyone who has not been there.
A very nice and sooooo expensive hotel. Pompous hall decoration and expensive renovation in spacious rooms. Nice fresh furniture, expensive plumbing. The staff is polite and attentive. There is a very good Khiva restaurant downstairs with delicious national dishes. There is a parking lot for 15 cars in front of the hotel entrance. If you don't have enough space, there is an underground parking nearby. Nice hotel. I recommend.
Beautiful as always! Everything is at the highest level.
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А
Анна К
Level 3 Local Expert
May 7, 2023
I absolutely do not want to even give a single star (((!!! We have never seen such terrible service, such terrible attitude in any Hyatt hotel.
We stayed in expensive rooms, booked two rooms for ourselves and our elderly mothers, in the end what we got....
Upon check-in, and we arrived at 16:00, we were checked in only at 17, the hotel system was allegedly overloaded…
Every evening, going up to our room, we could not open it, and we were always told that the keys were demagnetized, and our keys were both with me and my spouse and lay in different places, why do this is completely unclear ???
There is no cleaning in the rooms completely, used towels are folded and back they put it down, the bathrooms are not cleaned, the bed linen has not been changed for all three days of stay.
In my parents' rooms, they went through the closets.
Well, the last cherry on the cake, we wanted to record the transfer twice, first we paid for it from our room for 4, when we were evicted today, the same transfer was hung up on our parents' number, why such a service ???
Very upset and disappointed in the low quality of service!
I arrived at the hotel earlier than planned - in the morning. The guy at the reception offered me to pay the full cost of the day's stay for an early booking. Although in fact it will take several hours to wait. It seems to me that this attitude towards customers is not the level of Hayat. The impression of the hotel is ruined. If I had known this would happen, I would never have come and chosen this hotel. I understand 50% of the payment, 70% - but not 100. Saddened. I do not recommend it. There was no such thing in any country, and I have been to many places.
A magnificent hotel with excellent staff, a decent fitness room, an excellent swimming pool with a steam room and sauna. Very good restaurant and room service. Breakfast is amazing.
Well) the room is good, the food is not very good, the only thing is if friends are on another floor, they will not be able to get to them. You can only move to your floor using a card
The highest level of service, which corresponds to this global brand. A simple example: they asked for an additional couple of bottles of water at the reception. We immediately went up to the room: the water is already standing.