Fotomix.by
152 reviews
June 12
We periodically purchase products from the Fotomix store and were satisfied with the quality of service. Everything happens very quickly, promptly and politely. We especially want to mention the sales consultant Maxim, who asked and clarified the correctness and profitability of the purchase of goods, besides, he was well aware of the product itself, and then quickly placed an order. The goods were packed with high quality, and the delivery was fast. We recommend Fotomix to all those who are looking for a reliable partner to purchase photographic equipment and accessories.
Creative association S+s
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December 10
I bought a camera from the guys, an excellent store, a wide selection of lenses, a super responsive operator and convenient pickup (there is a store near the metro). I will contact and recommend to my colleagues.
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July 16
A great store. I bought my first camera from them at a very nice price. Delivery, registration, consultation, everything is on top. I really liked that the store has a large selection of equipment and competent polite specialists will tell you everything and help you choose.
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November 18
A very good store. I have already made several purchases here, excellent service, timely delivery, a discount discount program is in effect. The prices are very competitive. And in the future I plan to contact this store.
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June 16
Friends, this is definitely one of the best photo equipment stores in Minsk in the Minsk region. A huge range of products, a high-quality approach to offers and recommendations from sellers. In turn, sellers are competent qualified people who will politely carefully and with great knowledge recommend you the right product that is directly suitable for you.
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July 17
The staff is polite and sociable. The quality of the product is excellent, everything was told, shown and explained. The location is convenient, the city center is quite easy to find. Recommend.
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December 11
Good day to all, I want to thank this store for the quality of service and excellent service, starting from consultation and ending with delivery. You guys are great fellows, and even the prices are some of the most pleasant in Minsk. Thank you.
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December 9
Great store! The quality of service is excellent, fast, clear! I am very pleased that they called back and asked if I had received the goods and if I liked everything! Good luck guys in your work!
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August 19
A great store. I buy all apple equipment only here. The price is good, fast delivery + discount on the discount card. There are polite guys who will help if anything happens. I definitely recommend it
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July 16
I ordered an apple watch. The order was delivered quickly and efficiently. The watch is gorgeous. The service is great. They gave me a discount card. I liked everything, I will order more in this store. Thanks!
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December 20
A very intelligent manager, friendly and intelligent. Understands what he says and can help with advice. Excellent prices, lower than the competition. A loyalty card. Telegram for fast communication. The delivery is excellent, cultured and courteous deliveryman. An extremely pleasant aftertaste from the store. I highly recommend it and I will order more!
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July 16
Polite staff, delivery at the specified time. There are definitely no complaints about the quality of the product. The store is located in the city center, which is very convenient. The gift included a discount card and a discount on a future order. I recommend it!
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September 11
I bought a MacBook Pro 14 at the beginning of the year (respectively, it is still under warranty).
And for unknown reasons, wifi stopped working at the moment, a reboot saved, but only for 2-3 minutes. As a result, I reset the mac to factory settings, and stuck on the activation window. Mac refused to go through it with might and main, throwing a mistake. (The error is Googled, I'm not the only one with this problem)
I immediately dialed into the store, saying that something was going on with the poppy, it needed to be repaired. They told me to send a warranty card on the handset (it's not clear why). After that, the answer was: "Well, this is the first time we have encountered this, and it does not pass under warranty."
We'll send it somewhere there, and we'll call you back.
After a whole working day, I didn't get a call. It was saved by the fact that I was able to restore the mac myself via DFU (the first time I got into this) and did the work of the service myself.
What is the result: buying a poppy here, and if a situation not different from mine happens to it, they will simply refuse you and say "this is the first time we have encountered this."
Terrible service, even without trying to do something at the start to overturn with a valid warranty.
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November 15
I bought AirPods 4 headphones as a gift.
A good price for the RB market. It's good that I called the store beforehand, it turns out that just coming to the store and buying won't work, you need to order the goods in advance.
In terms of communication with specialists, there are no questions, everything is clear.
This was not the first purchase in this store and, most likely, not the last)
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November 4
I found out about the store from Instagram. I have heard positive reviews more than once. Therefore, the choice fell on fotomix.by . I bought a camera in this store and I am very happy. High-quality service, courteous staff, delivery is very fast. Thank you very much! I definitely recommend it to everyone!
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November 18
I spent a long time choosing where to buy an Ipad and in the end chose these guys and did not regret it, everything was at the highest level, contacted several times and informed about the delivery when it would be possible to pick up the order, plus the adapter to the European plug was a rarity, and I really liked the package that I received as a gift, I did not have to steam with gift wrapped) I definitely recommend it
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August 26
It was the first time I bought equipment in this store! I was satisfied, a pleasant consultant, prompt delivery: they brought me to another area the next day, immediately after the order! I bought a MacBook M1 Pro! Thank you very much, I definitely RECOMMEND it!
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December 19
It's not the first time I've bought a technicolor in Fotomix, I'm always very satisfied with the service, advice, very polite communication and fast delivery. Many thanks to the courier Artyom, for his courtesy and timely delivery.
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November 4
I bought airpods pro 2, after placing the order, the manager called back at the same minute, and after half an hour I could already pick up the goods in the store. The product is original, there are no complaints, the seller in the store was very friendly, helped to connect the headphones, told about the discount card, provided a warranty card and a receipt, as well as a branded fotomix paper bag, in which I carried the headphones to the house and there fully enjoyed their fantastic sound
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December 13
Excellent store, good location, some of the most pleasant prices on the Belarusian market. Special thanks to the sales consultant Pavel
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December 20
Excellent service, fast delivery, the most pleasant prices in Belarus, strictly original. This is not the first time we have bought Apple products here, everything is top notch
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May 11
I bought an apple ipad pro 11 tablet of the 4th generation, I was pleasantly pleased with the price. Polite and competent sales consultant Maxim. I recommend this store. There are a lot of discounts and promotions, the staff works efficiently and quickly.
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September 26
I ordered a McBook here on the advice of a colleague. Everything is very clear and fast, they were brought on the same day, they give time to check the equipment, no one is in a hurry, if there are any questions or comments, they are solved on the spot. Nice prices, good staff, no technical comments. I will contact you again if necessary.
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November 4
On the recommendation, I ordered a lens from the guys (the price was also excellent) for delivery to another city. The consultants are very polite, quickly accepted and delivered the order)
Thank you!)
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March 20
Ordering an Apple MacBook Air 13 2020 Gold MGND3 laptop (8-Core M1/13.3"/1024x768/8GB/256GB SSD/macOS), everything was delivered very quickly. Nice packaging and a loyalty card as a gift. The staff is very polite. I'll give you one star for being polite!
That's where the advantages ended.
Disadvantages
The website says "a case as a gift" when buying a MacBook. The store said that it was necessary to buy some more accessories for the laptop, and then the case would be a gift)
Then why make a COVER plate on the product card AS A GIFT.
The accessory was sold at almost double the average market price, the price for a MacBook is 150 rubles. It turned out to be more than indicated on the site, no one reported about it when they made the order, they just put it in front of the fact when they arrived...
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October 10
I bought a canon 6d mark ll camera in the FOTOMIX store. For the price, consultation and payment without question. The goods were delivered by the courier Artyom, adjusted to us, delivered quickly and on time, for which we thank him very much. I am completely satisfied with the work of the courier and the store. It's not the first time I've bought from them and everything is always fine!
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July 11
A great store. I made an order for a Tamron 70-180mm lens, only they had it in stock and at the lowest price compared to others. The next day they brought it from the warehouse, and they also gave out a discount card.
I recommend it! The service is excellent.
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September 20
I ordered a Mac Mini at an attractive price. The courier upon arrival said that unpacking only after payment, which is already a violation.
I decided to check the serial number at least on the box and the device turned out to be activated.
Be careful and check the originality and novelty through the Apple website. They sell used / restored ones under the guise of new ones.
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November 18
I bought headphones. There are no complaints about the quality. The price is also reasonable. They were served politely, quickly and talked pleasantly on the phone. Thank you. It is a pleasure to deal with such enterprises.
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March 14
I ordered a canon 6d mark 2 from the guys (my FIRST professional camera). Why is the emphasis on the word FIRST? To convey the thrill and excitement that I had when choosing a store to buy such equipment. I was very worried that some scammers would not get caught, at least because the price was much different from another online store. But I decided and made an order on the website. After placing the order, I got a call back very quickly, even though it was at 6 pm. We consulted, answered all the questions of concern and agreed on the delivery date (delivery was to the Mogilev region). And a DAY later, I had the cherished box. The delivery is very cool - they called in the morning, agreed on the time, then called an hour before delivery. The camera itself was packed in a large box (in addition to the factory one), and of course the availability of all warranty cards, memos and even a gift). I definitely recommend the guys!!!! And once again, THANK you very much for your work and for the joy of profitable purchases)
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July 5
Quickly, efficiently, professionally, I ordered Sony WH-1000XM4 headphones here, and took them away on the same day. There's not even anything else to say - I'm happy with everything :)
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November 8
A wonderful store, I have made purchases many times, everything happens quickly and clearly. The delivery is at the highest level. I definitely recommend it!
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November 20
Great store! It's already the 3rd purchase there. Good prices, discount for regular customers, excellent service. I definitely recommend it!
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December 20
I bought airpods pro headphones. I liked everything very much. Communication with the client, affordable price, polite workers, the quality of the goods is excellent.
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August 19
I bought a laptop and an Apple Watch. At the first purchase, they gave out a discount card, everything was explained! On the second purchase, the seller helped to connect the watch and figure it out!
Excellent service!
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December 20
We ordered a GoPro, and it was delivered the next day at the specified time interval. The store manager is also very polite, which can't help but work, he called to clarify the order) the courier also called when he arrived. Everything is fine with the product itself, it works, they even gave you a discount card - a very nice bonus))
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October 30
A great store, I bought apple airpods pro 2 headphones, I liked everything, they brought it quickly, I will recommend it
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December 28, 2023
If it were possible to set 0, I would have put it on, bought airpods pro 2 as a gift to the girl, she used them very carefully and carefully, for the whole time the case was charged only 5 times (there was no need to use headphones all the time), she was afraid of any clicks, closed carefully, as a result: "allegedly"broken contact "physical damage" and "non-warranty case", which was repeatedly repeated to me both in the store and from a person from the service center. A negative response was received to my request for a replacement product with a hint that the product was broken due to the buyer's fault, please respond to this comment.
I do not understand how a contact with the ear turned down could be broken, if you do not climb in there and pull it, if you do not even physically get through there, based on logic, it looks like a factory defect, as suggested in another service center.
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July 5
A canon r6 mark 2 camera was bought, plus accessories, delivered on time, helped to pick up everything. The courier politely helped to check everything
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July 8
I ordered a buttonhole system. They were delivered the next day to the Gomel region. The quality of service is at the highest level, as well as the quality of the product
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December 13
A wonderful store with good prices! Fast delivery and quality of the product! I recommend it!
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December 4
Prompt and pleasant service of the seller's consultant in the store. Attentive attitude and interest in customers.
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November 22
I ordered the product on the website, they called me back, clarified the details and brought it on the same day. Everything is clear, fast and high-quality, thanks ❤
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December 2
A good store with a wonderful abundance of goods, everything is original and of high quality 👌
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July 19
I ordered apple AirPods pro 2 headphones, worried about the originality. They arrived on time, I checked everything, the original, no doubt)). Thank you.
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November 22
I came on the advice of a friend. I'm fine, thanks. I will also buy from you. The only pity is that there are no iPhones
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September 30
I bought a lens here, everything went well from communication to delivery. I can recommend this store
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December 11
I ordered a microphone. Everything is clear, they called back and promptly delivered, there are no problems in communication. I'm happy with everything
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July 6
I purchased an ipad air 5 2022 tablet and a stylus for it in this store. There are no complaints about the work of employees, delivery and the price of the goods
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November 25, 2023
I bought a Macbook air 2023 in this institution, when communicating with the manager, I said important information that it was for a gift and a big request not to let down and spoil the holiday... To all these requests, an employee-a business manager or just a random person who picked up the phone (about this a little later) said we will do everything. The delivery day came, the courier brought it at the agreed time (there are no questions for him), the computer was sealed, the warranty card was filled out, I paid off but did not open it on the spot because I was at home with a small child and physically could not open the box at that moment, especially since it was addressed as a gift to my wife for the anniversary, who returned in an hour and a half home. An hour and a half later, after handing over the gift, they opened the box together, turned it on, and here's a surprise, the screen matrix burst and the whole screen in stripes of different colors shone. I immediately dialed the manager, explained the situation, said let's go to the store myself, exchange it for another one or return the money, I'll go to another store and buy it there, since the computer was needed on that day. The manager began to explain that he was alone, we can change it in a couple of days after you return it to us, I say it won't work, let me bring it back, you will return the money under warranty, and I will go to another place, in response I hear it won't work either. You have to bring it to us in any case and we will continue to figure it out, but in return you do not give anything to you, that is, I remain without money and without a gadget...Then the most interesting thing began, the manager guy or whoever he was just walking around in a circle in his grunts and did not give any information. When asked to contact me with the store director, it was said HE is NOT IN the Republic of Belarus. When asked to come pick up money in the store for my purchase, it was said THERE was NO MONEY IN the CASH REGISTER. Arriving at their store that evening, the money that I handed over to the courier, he also turned out to be the seller at the point, lay on the table, to my questions, so here they are, he hurriedly put them under the table and said it was other money... My request was that if you can't change and return the money now, then write me a paper that you accepted a macbook from me and undertake to return the money in case of marriage confirmation the next day, as you say. Just translate the words into written form! I was refused, we will not write this, and you just wait sitting without money and without a macbook... At that moment, the store employee said that the director-owner was coming to close the store for money, I clarified that he was not in the RB ... and I heard the answer that he was in the RB and would come now. There was no limit to my surprise at that moment. After 25 minutes, this person arrives, are you Alexander for my questions? Are you the Director? he says, WELL, LET'S SAY..well, let's say-the level of communication with customers. Then he says, what do you want from me? There can be no questions for me, I'm just the founder, although the sole proprietor is registered to this person and he sits in the site's chat rooms, and answers calls and deals with all issues related to the work of this store, but at that moment he just threw up his hands and said questions not to me, but a poor guy at the checkout I asked for help from him and said so how should I be in the situation!? To which the director said the working day is over, close the store, come back tomorrow!!! When I was there for an hour and a half and didn't get any specifics. I said that I would not go anywhere until I received a paper in which the deadline for the refund of funds announced by them in words would be indicated, to which the director said then I would leave and ran away from the store in the literal sense of the word. The solution to the problem!? Let everyone decide for himself whether it is worth contacting this store, when lies are lies if the situation does not go according to their scenario, and with all this, the customer is always right, and the owner just runs away from the store! The money was eventually returned, but this attitude towards customers is simply unacceptable.
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