Good afternoon, I will dilute the laudatory reviews with harsh reality. We contacted the agency "Floors", which is on Pritytsky, during the "fair" of apartments on October 10-11, 2020, agent Ilona Levrikova was with us, as is usually the case at the beginning, potential buyers are trying to offer unattractive options at a high price or with a delivery date in the indefinite future, realizing our disinterest, a couple of options appeared for an affordable price, having stopped at one of them, having discussed the price, allegedly huge discounts of 10% + 20% + 2% (according to the contract, the real cost of the developer is 60% of the cost of the apartment with all discounts). There was also a conversation on the spot about how we were going to pay, immediately or in installments, we paid the entire amount at once, in this case Ilona said that in this case they had an agreement / right to set the rate of 3p per euro. Although the contract itself specifies the fee in rubles at the NBRB exchange rate, the agent pointed out that we had nothing to worry about. We left, choosing an apartment and waiting for the contract to be ready (according to the words of day 4), after some time there was the first call - the developer did not confirm this price per meter, indicating a minimum price of 7 euros higher for each meter, i.e. our price increased by about 500 euros. Well, OK, they were sympathetic, there was nothing to be done, the price was still acceptable. After about 10 days, the contract was ready to be signed, signed, asked again about the course, everything is OK, no changes. A week later, the contract signed in the executive committee came and you can pay. I took the contract, went to the bank on October 30 for payment (another point is that the agent initially said to pay for 1 account, as a result, before the payment itself, I decided to ask again - it turned out to be 2 different accounts after all. I can't imagine paying for 1, dealing with a refund / transfer / interest God knows what. The question of the agent's competence), before paying, I raised the issue with the course again, dropped the amount in rubles whether it was correct so that there were no mistakes, the agent said everything was OK, paid, dropped the receipts. The next day, I asked if the payment had been made and if everything was in order, I said yes, everything was fine. On November 5, a message arrives from the agent that the accounting department has sent a payment debt of more than 1,500 euros! It turns out that now those who are given their 2% discount do not apply the 3p per euro rate, which once again confirms the complete incompetence of the agent and indicates fraud and deception. As a result, a conversation with the department manager did not lead to a solution to the issue, it turns out that the agent can say anything and not be responsible for it. Of course, now she says there was no conversation about 3p per euro, then apparently at least 3 people who heard it have amnesia and a correspondence has been saved where this question was asked several times. I turned to the director (Masalov Alexander Nikolaevich) - 0 sense, to sort out / call back conversations, never called back himself, only refuses, does not know anything about the terms of the fixed rate, what the agent said / offered does not care at all, the payment terms are described in the contract, and what the agent can say, to lure with offers and supposedly conditions, you do not have to believe this, and in general, we are not in the aisles. The director actually said, why does the agent owe me something? Why didn't I check the information after the agent directly with the developer? And then what is an agent needed for? I found out later from the developer that there were no such conditions that were allegedly offered in the Floors at all. The agent deliberately misled about the calculation and payment amounts, because of this, he got to almost $ 1,900, because just on the day of payment there was a high euro exchange rate and no responsibility? If the agent allows himself to throw around such offers, in fact, he does not check anything, then let him pay. Just a "great" agency. I do not advise anyone, and most importantly, do not believe a single word! My review is more to ensure that someone else does not get into such a situation, according to an agent like us, to whom the fixed rate was "applied", there were 3-4 people that day.
I'm also thinking about whether it's worth contacting the Ministry of Justice/ the court about this situation and whether I can achieve something.
Good afternoon! I would like to leave a review about the work of this agency. We were selling our apartment in Minsk and wanted to buy an apartment in Magilev. They were sold without an agency. We found a buyer ourselves and have already contacted this agency together with the buyer. So that the agent and the realtor would conduct a purchase and sale transaction. And we also needed to find a counter option in Magilev, which we also found ourselves without the help of agencies. The buyer we had was an older woman, very smart and difficult to communicate with. In this deal, all hope was on the agent and the realtor that everything would turn out well.(Alexey and the realtor with whom they work together were our agent). But unfortunately, we lost our buyer with great difficulty. Through the fault of the agent and the realtor, the deal just fell apart!!! Since the agent and the realtor were tired of conducting it and without completing the transaction, they just dropped everything a little bit without completing it. And no matter how much we asked to complete the transaction, the agent and the realtor did not want to!!! The buyer got angry and refused to buy us and did not want to go to another agency and waste time again. As a result, we lost time, our buyer, and moreover, we lost the deposit left for the opposite apartment (300 units. they refused to return it to us). Although this agency is considered not bad, we have already contacted it for the second time. But such a setup was not expected. We decided not to contact this agency anymore. Apparently, if the agent had found this buyer for us himself, and not us and a ready-made buyer had come to them. Then they would have acted differently and the deal would have gone through to the end. Since they would have received more interest from this deal for their work than they could have received when we came to them with a ready-made buyer. But in any case, agencies should act like human beings, regardless of how much interest they earn from people from the deal.
I want to express my great gratitude to Agent Olga Manaeva! Super! The room I was selling was in a two-room apartment with unpleasant neighbors, to put it mildly. However, the positivity and desire, simply unrealistic goodwill and faith in Olga's success, helped the stars come together and complete the deal in the best possible way!! If there is still something to buy or sell, then I will only contact her!! thank you very much!!!
I never thought that I would use the agency's service when buying an apartment. I talked to many realtors / agencies and realized that they were of little use. But quite by chance, calling on a seemingly private announcement, I got to Tatyana Evgenyevna (Floors). That's when I realized that everything depends on a particular specialist, including. From the very first minutes of the conversation, Tatiana gave the impression of a person who is well-versed in the market with an understanding of what I need. As a result, I was spared a lot of time and nerves, and most importantly, I was spared the "pitfalls" that I would definitely not have considered myself! I only understand that now. During this difficult time of the epidemic, they helped with the selection, promptly consulted on all the options that were provided to me and that I found myself, helped with the loan processing, special thanks to the loan specialist Lyudmila (no queues... I would never have had time, they were canceled on May 1st, I took them on the last day). Everything is clear, understandable, transparent, and prompt... It can take a long time to describe the details of the work, but the main thing is that I was very satisfied! Everything was much better than I imagined. Little Tatiana Evgenievna, thank you so much for your great help in the biggest acquisition of my life! You are a professional in your field, you can safely be trusted! I advise you ;)
I would like to thank the agency Floors, in particular Kirill Kravtsov. Unlike numerous other agencies that, except for "I am the best" or "I have a buyer (imaginary)", Floor managers do not brazenly impose, do not lie, are always tactful and can even help with advice. And most importantly, they do not make empty promises. After all, the result that I received 3 weeks after contacting the Floors is always important for the seller of the apartment.
I would like to express my deep gratitude to FLOORS Forte LLC, represented by Natalia Volkova, a real estate specialist. Natalia was not only able to solve the problem associated with the sale of our apartment, but also to choose the necessary option. All this took place at the moment of our difficult life situation. Natalia showed the best qualities of not only a specialist, but also a wonderful person.
A good agency, I applied by chance when purchasing an apartment in a new building. I recommend the realtor Tatiana Sikorskaya. I was impressed by the full support of the transaction, always confirmed and reliable information, competent advice on any issue and at any time. I sincerely recommend it.
This realtor and the agency as a whole can really help solve any housing issue.
Most recently, I bought an apartment in Minsk, according to my friends, I entrusted the deal to agent Rusina Yulia Fedorovna, she works at the agency "Floors". As a result, I did not regret anything-Julia is a very polite, friendly, competent, competent person!!! Thank her very much, everything went well, the documents were issued on time! The agency is lucky to have people like Julia working for it!!! Thank her very much!
I would like to express my gratitude to the real estate agency "Floors" represented by Olga Kuvshinova, a real estate specialist.
The purchase of the apartment was quick and clear. I didn't think that everything could be so easy and simple! Thank you for your professionalism!!!
Hello. I had a chance to work with the agency "Floors" when selling an apartment and were satisfied. Alexey Sukhetsky was our agent. He is quite an experienced and competent specialist. He knows how to interest a buyer when selling an apartment. It will also help you choose an excellent option for buying in exchange. Contact us and you will not regret it!
I have worked with many agencies. There are kind and helpful people here. I recommend this agency to everyone
Everything is safe. The deal went smoothly . I am glad that this particular agency came across to me
We also applied to the agency and bought floors of the realtor Olga on Aladov Street.document support at the highest level. All viewing trips are without problems.at any time and weather.It's worth contacting.It's okay it's okay
An excellent agency. They accompany the sale/purchase quickly and safely. The office is very conveniently located. Now you have your own registrar, you do not need to go to BRTI
The agency is really number 1
I advise you, especially Anastasia Sergeevna, a real estate sales specialist
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Show business's response
саша белый
Level 5 Local Expert
October 28, 2020
I want to leave a few words of gratitude to realtor Ilona Levrikova. Thank you for your human attitude and kindness. You coped perfectly with all the difficulties that we assigned to you, and despite the fact that so many issues had to be resolved in our situation and it seemed that all this was impossible, you were able to advise us on each point and help us successfully get out of the situation. We will recommend you to our friends, because we are sure that once you have helped us, then you will not mind any tasks. Be healthy, I wish you patience and success in your hard work! Thank you very much.
They don't even deserve 1 point. Avoid this agency. This is a real feedback from a customer! In fact, not one customer was brought to purchase. There is no contract with them, but they believe that they have the right to continue to put my apartment on the networks. I repeat, the contract with them has been completed for a long time, but they continue to sell my apartment without my knowledge. The management is not in the right place. You can get through to the office on the 5th attempt. Do not provide them with any documents!
Excellent specialists and masters of their craft. It is very convenient that you can immediately consult, both on sale / purchase, and on loan /installment issues. All in one place.
I cooperated with the agency for the purchase of an apartment, I recommend it. All agreements were fulfilled on time, the transaction was fully supported, and I received all the necessary information promptly.
I found this agency by looking through the recommendations of other clients. The young Tatiana - the reviews about her were especially good. I called her from America in January 2022, surprising her not a little. And now it's July - and I'm in my new apartment in Minsk! I am very satisfied with: responsiveness, professionalism and honesty. Thank you very much, Tatiana!
The agent's service (not mine, but the buyer's, good, attentive). At the reception, two girls do not pay much attention to customers, they are more busy with their own affairs, apparently. The atmosphere is working, tea and coffee, separate meeting rooms.
We helped to sell the apartment at a normal price. Agent Ekaterina brought real buyers to view. As a result, they sold out pretty quickly. Everyone is happy.
A terrible agency. We were instructed to sell the cottage to this agency. The main thing for the manager is to conclude a contract for sale, and then the grass does not grow. I haven't brought a single client in a year. Despite the fact that the price was one of the lowest in the market. At least a year has been lost.