Elektrosila
204 reviews
June 25
All good
1
August 15
I do not know how it turns out this way, but it is with this store that I always have some problems…
And it was after visiting this store that I developed a negative attitude towards the entire network, and for several years I almost completely switched to their direct competitors. But as they say, what happened was. Recently, Electrosila began to please with good discounts and slowly I began to make certain orders in this network. But I usually did it online, and the store was needed for pickup. I mainly used the store for export in the Open (by the way, there are no complaints about them).
And here is my next purchase on this network, and it so happened that the nearest point where the product is available for pickup is an electric saw on Globo. Nothing foreshadowed trouble, and I went to pick it up.
I went up to the first consultant, showed him the code to receive, and we went to the computer to look for the order. The process of "consultation" immediately began: why I chose this particular brand, it was better to choose another (specific!), etc. I said that I was satisfied with this model and this manufacturer. In parallel, they began to cram the notorious insurance / additional guarantee into me. I immediately said that I was not interested in this, but I still had a couple of attempts.
Ok, we found the product, we go to register, another consultant came up and began to offer that other specific brand! He said everything is OK, it suits me. Then a third one came up with the words "for this money you can choose better options", of course this is the best one from the other manufacturer. I said that everything is OK, I am satisfied with what I have chosen. Here this individual rolled his eyes like that ... and with such a facial expression, like I'm a complete moron, honestly I could barely restrain myself from responding to this reaction. Immediately, another consultant appeared, who began to tell me that my chosen manufacturer was already doing substandard things and she herself was faced with this and it was better for me to listen and choose exactly that particular manufacturer.
In short, somehow straying from the "consultations", I paid for what I chose and what I wanted.
Oh, yes, I almost forgot, I was openly told a lie about the manufacturing material. I said that it was written on your website, but they told me something indistinct about the inscriptions and the conversation faltered. I did not argue, because indeed the information may be incorrect.
Already at home I wrote to the service for clarification and they confirmed that the information on the site is correct, which means they lied to me in the store.
As a result, what I don't like about this particular store is the lobbying of individual manufacturers. Well, that is, you are not given advice as such, you are being processed to sell a certain product from a certain manufacturer. The story told is not an isolated incident. They always have this when I'm interested in something. The second is the promotion of "additional guarantees". I understand that it is necessary to sell these pacifiers, but if they openly say that they are not interested in it.... this is a guarantee, then you need to be smarter and not provoke a negative. Third, there is no need for market stories in the style of a good thing, I bought myself, mom, dad, etc. only specific information and a couple of products to choose from with an explanation of the positive and negative qualities of a particular model.
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1
October 30
A great store.
Attentive sellers.
There is a large selection of laptops, they helped me pick up a laptop for my wishes quite quickly
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1
November 27
I really liked the store, a fairly extensive assortment, competent and polite sellers. I will definitely come here again! I recommend it!
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August 7
07/16/2023 I bought the Braun is7156bk ironing system, together with the system, the manager sold an additional package of services under the Garantservice program, justifying the expediency of the purchase by saying that I will receive not only a guarantee for defects and breakdowns, but also maintenance in the form of cleaning the iron 1 time a year for 3 years. With a steam system, they say it is necessary to do this, and it will not be profitable to call a master or take the iron for cleaning on a one-time basis. As a result, I purchased this additional package of services for 115p. As a result, I applied for cleaning a year later and was refused. They justified this to me by the fact that the ironing system does not fit those services for the purchased package of services, although the annex to the contract clearly states otherwise, no exceptions are specified, they said that the exceptions are written in the contract itself, which I do not have on hand. I am attaching a photo of the application.
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1
June 28
I want to share my enthusiastic impression of cooperation with this company, namely in the person of Olga, the store manager.First of all, the high professionalism on her part, because the current situation was not easy for us. Thank you for the excellent service, and I will be happy to recommend this company to my friends and colleagues.
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1
September 29
My wife and I bought a refrigerator for the country. Thanks to the staff for the good advice, they explained everything competently and in an accessible way. We will come to you again
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April 6
A Polaris multi-baker was purchased in this store today. The seller, named Marina, explained everything in an accessible way, demonstrated, and helped determine the choice. It's incredibly nice that there are such sellers!!!!!! Many thanks to Marina!!!!!
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August 7
I remember it was once the best chain of electrical equipment stores. They're pretty deflated now. And they lose to their competitors.
Although, it should be noted that vertical vacuum cleaners, for example, are cheaper here. There is more choice of refrigerators.
But the consultant was in this store and it was on refrigerators that he pumped up. Yes, an intern. But I learned the base badly.
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April 9
A good store, pleasant and responsive sellers. I bought a dishwasher. There was a different idea about the work of this product, but thanks to the responsive consultants, I understood the essence and principle of operation of this product, and picked up a really good model. Now I use it with great pleasure.
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1
July 11
Very good service, everything is fast and efficient. Polite consultants. I recommend.
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April 28
Good afternoon.Today I contacted the store for a warranty case-the hair dryer failed.A very pleasant girl Galina helped to figure out the solution to the issue-thank you for your professionalism and friendliness to the client.Also, thanks to the immediate supervisor, who, despite his day off, helped us figure out our situation from a distance.
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1
October 30
I was delighted to visit this store. I bought a hair dryer, the consultant told me everything, showed me, they didn't do my hair on the spot!) That's what I mean by work!
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1
October 31
A good selection of goods, polite and knowledgeable staff, will always prompt and help.
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December 14
Nice store, friendly staff. Special thanks to Olga the cashier
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May 18
It is a pleasure to visit this store, the sellers are professionals in their field, they told us everything in detail. Thank you very much!!!
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1
October 28, 2023
The best store, very polite staff, thank you for the advice and the choice of a good device, I will definitely come back again
Special thanks to Anastasia's service manager
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April 29
great staff! They treat every customer very well, they are interested in helping! the place is very pleasant, I want to come in more often!
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1
July 26, 2023
Friendly staff, helped me decide on the choice of a refrigerator and a washing machine, explained the technical characteristics of the product I needed in an accessible way, I was satisfied, I will return to buy a vacuum cleaner, I advise everyone!!!
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April 27
A wonderful store and assortment.Special thanks to the staff of this store.The consultation was very pleasant, you can immediately feel that they are worried and taking care of you!!!
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1
September 19
Great store and staff , I often shop here , I've never had any problems
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1
October 18, 2022
I was lucky enough to visit this store. I was pleasantly surprised by the service provided. You do not have time to enter the store, as the staff greets you, everyone is ready to help, tell you and visually demonstrate a particular product. We bought a KENWOOD PROSPERO+ KHC29.W0SI kitchen machine. The service is at the highest level, there is something to compare. And the product pleased me very much. Thanks to the sellers Alexander Kurshatsov and Dmitry Rudko. Definitely I will buy it here
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September 17
Cool sellers are able to competently convey the information they need to the buyer. Clever little nyashki ^^
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1
March 27
a good assortment. there is a parking lot. There are a lot of sellers. at the cash register area, goods for promotions (small change)
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June 25
A great store, with a convenient location and a wide assortment
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June 26
One of the largest stores in the chain. They will always help and pick up the right product without annoying addiction.
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June 7, 2022
We were in the store today, buying an electric kettle. We chose the polaris teapot. A beautiful glass teapot at an affordable price. I liked the backlight and the unusual technology of filling water in it, it turned out to be very convenient, because now you do not need to hold the lid while filling the container. We are happy with the purchase, thank you to the young consultant for his help in choosing.
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3
October 1
Thank you so much for the quality service!!!
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January 24
They helped a lot in choosing an electric brush, special thanks to the cashier Marina, helped with the choice of model and color!!!
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1
December 4
Great store! I will only buy here!
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November 2, 2022
I bought a Krups coffee machine, I was very pleased with the consultations of Alexander and Olga, they told and showed everything in detail, the girl at the checkout also quickly completed all the documents and wished you a good day, definitely only to you for shopping!
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2
August 8, 2023
Thanks for the help with choosing a TV. We quickly helped you choose the right model and arranged for the delivery of the goods home.
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1
October 13, 2022
We bought a Polaris PVCS 4000 cordless vacuum cleaner in the store.Moreover , when they came in , they did not even plan to buy , but Oleg 's consultant convinced them by recommending this model .We are extremely satisfied with the purchase, the vacuum cleaner exceeded expectations in all key parameters: power, maneuverability, convenience of cleaning the container and much more. We thank consultant Oleg for an excellent presentation.
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September 15, 2021
We bought a monitor and a laptop. We made pickup from the store. I really liked the sellers who consulted on our order. We stayed in the store for a long time, the atmosphere was pleasant and the staff with whom we interacted was friendly. Mikhail Kuznetsov advised us. He spoke in great detail and unobtrusively about the models that we chose, offered similar models for comparison, suggested what to pay attention to, checked all the equipment, accessories, carefully packed everything.
It is very pleasant when such specialists work, we were in the store for 3 hours and all this time the staff paid attention to us and answered our questions.
Nikita helped Mikhail at times.
They came out happy, with purchases.
Good luck and good sales!)
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3
August 3
A large selection, polite consultants.
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July 19
They obsessively recommend an additional service for an additional payment.
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1
September 10, 2022
I'm freaking out from the store today. The guy at the checkout, in my opinion, confused his place in this world.
I was standing behind a girl in line buying vacuum cleaner bags. He communicated with the girl normally. When it came to my turn, he started being rude out of the blue. He motivated me by the fact that I did not hear that he was not asking about the bonus card, but about the card that I would pay for. And you see, I didn't hear his "majesty".
When asked to change the tone of communication to normal when communicating with a client, instead of apologizing, he began to prove something else there. I really regret that I did not leave a complaint. I was in a hurry to go somewhere else.
I have not even seen such a collective farm on the market.
Information for the administration.
It was 09/10/2022 around 11:00 a.m. I was buying vacuum cleaner bags. A check for 9.90rubles.
P.S.
Before that, I bought a lot of goods there. Bosch ovens. Phones. Bosch gas panels. Televisions. Washing machines. With such communication, I'm not going to spend any more money there so that they don't pay salaries to inadequate sellers.
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1
September 24
Good service and product selection
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February 29
A wonderful store! excellent service and courteous staff
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August 17
I buy there periodically.
The average store
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November 2, 2022
I visited this store in order to purchase the right product. I was pleased with the staff service. I received a competent consultation. At the checkout, they offered promotional items that I purchased. I will visit this store in the future.
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October 27, 2023
A good store with a large assortment of goods and polite staff
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December 4, 2022
I visited a wonderful store with polite staff.
They will definitely help with the choice and advise on any product.
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3
September 27, 2023
I liked the friendly staff, well informed - for this special thanks
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August 6
There is no product satisfying my demand.
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May 15, 2021
The store presents both the latest models and the previous ones that have proven themselves. There is a choice from a different price segment.
There are a lot of promotional prices for high-quality goods, which are also covered by installments.
Quick approval of the installment plan (5-7 minutes).
I bought a blender and an iron from Braun. Thanks to Yana Kasakevich and Victoria Ermolchik for their advice and help in choosing a model for my tasks. They told us about the features, advantages of the model, how it works, and about the warranty.
Great store!
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3
January 19
Good and fast service, the cash desks work quickly, which is very important
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1
January 19, 2022
The store was pleasantly surprised, a good assortment. Special thanks to the cashier, nice polite girl. I answered all the questions I needed. Thanks to the management for the selection of qualified employees
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2
August 12, 2023
Very polite consultants! Everything is in perfect condition! Thanks for the service
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November 2, 2022
Good customer-oriented sellers, I looked at different devices in my new apartment, brand representatives told me a lot, showed good prices, and there are installments
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3