E-group
67 reviews
September 17
E-group !
In the top search number 1, the cover is awesome, when you see all this, there is a strong opinion that you got to a real professional!
X3 where such amazing reviews come from)))) more precisely , it is clear from where .
So, I addressed the problem, the laptop did not boot after the company name.
I called this company, I didn't get through right away, but they called me back.
He told me what he had encountered and, of course, I was offered to take the equipment to the nearest point.
I arrived , gave the laptop back and was told that it would be taken to the head office and they would call you back soon !
I agreed and began to wait patiently, the same professionals work))
2 days pass and there is no call)
I decide to call myself, right on the line with me, the operator on the other end of the wire communicates with the same master and they decide To Tell me what's wrong with the patient!
Total: replacement of the cooler or its restoration 120p
Processor repair 120p
We found something there in the building , repair 120p
Cleaning a laptop I don't remember how much, but I think 120p is classic
And attention: BIOS setup (it's 3 buttons to press) 120p))
Something else turns out to be around 600p)))
Well, are we starting to repair?
Naturally, I was amazed and surprised)) from such a sum.
Moreover, I'm not as professional as they are))) but I understand something about operating systems and components of such equipment))
I clearly conclude that they are trying to heat me up))
I say that I will not carry out repairs from you and will take the laptop in the state in which I gave it.
- Yes , of course , you will be charged 65 rubles for the diagnosis .
Mmm,
- OK.
I'm ready to pick up the laptop.
They tell me that they will collect it today and send an SMS about readiness.
Of course I didn't wait for anything))
The next day came, I call from 10:00 and no one picks up the phone and does not call back.
I decide to go to the office.
Finally, the culmination of this whole saga.
I go into the office, the reception desk, several rooms, the masters are somewhere 4-5, everyone is 25 years old on average, typical computer players and room eagles from the Internet, the ones who think they are the smartest))
As a result, my laptop is not assembled!!!
In the office it was assembled at my moment.
There was no call for 20 minutes, which means that people did not take pictures and did not call back.
After a while, the master comes to me)))
who begins to react aggressively to my any question (or rather it seems to him) that 600p is normal, and in general it seemed to me that I invented half of the repair myself and if I change my mind, they are ready only for me to make my laptop for 200p))
As a result, my problem can be fixed in an hour and not even for 200 , but cheaper .
Draw your own conclusions that young people are trying to fuck everyone around.
I tell my first friend about this interesting story, to which he replies that he also contacted this office)))) and they also counted about 500 rubles for him, and as a result, others were repaired for 150.
If you could put 0-5 , I would rate it that way . In general, such offices should not exist.
People, avoid the E-group.
See original · Русский
June 6
I decided to somehow install a radiator on the second ssd in my laptop, I did not calculate the size of the radiator a little, and as a result, after assembling the laptop, the radiator sold out and something shortened on the board, after which the slot for the second ssd stopped working, otherwise the laptop remained in working condition. I brought the laptop to one of the points of this service located at Prytytsky 156, there is no acceptance there, we looked only at the external condition of the case (scratches, scuffs), while only the fact of their presence, although it is necessary to photograph everything in a good way, so that later there would be no questions about which scratches were before delivery, and which they could have appeared later, but that's still okay, they didn't even bother to minimally check the technical condition of the laptop, whether it turns on at all or not, not to mention the fact that the laptop was not delivered as standard with an additional 2 TB ssd and 64 GB of RAM, this would also like to be fixed at acceptance, these components are nowhere they did not disappear after the repair, but still I would like this to be recorded in the acceptance certificate for peace of mind. I handed over the laptop on 05/17.24, with the result of the diagnosis, I received a call on 05/20 and announced the repair cost of 280p, they also said that the laptop needed to be serviced for 80p, although it was serviced half a year ago with high-quality thermal interfaces, refused maintenance, but I will return to this a little later, they said that a few days would have to wait, after that no news, I called them myself on 05/31, they said that they were waiting for the part and everything would be ready soon, and on the evening of 04.06 the laptop was ready, someone might probably think that it was unacceptably long, but I think it is acceptable, I would certainly like a little faster or that initially I was told that spare parts were not available and would have to wait a little longer, but I still think the breakdown is quite rare and the necessary spare parts were not available, so I have no complaints about the timing. I have already gone to pick up the laptop at their central office on Timiryazev 121/4, so that if I have any complaints about the quality of repairs, solve them on the spot, and not drive the courier, but everything was done qualitatively, the case was slightly stained with liquid thermal padding and after their sticker there is an adhesive trace, in any case it is solved for 3 seconds with an alcohol wipe, but they could have done it themselves, but come on. I will return to the moment of maintenance, at the time of delivery the laptop had no problems with temperatures, after repair it godlessly overheated and dropped power, and this is a fairly natural result, I understood that this would happen, it could not be disassembled once and probably was stored these 2 weeks in disassembled form, the question is why I did not we tried to explain or even why maintenance is not included in the repair cost in such cases, when the specifics of the repair itself and its timing do not allow us to preserve the properties of thermal interfaces, fortunately I understood this myself so I bought thermal paste with a phase transition in advance, I had everything else and immediately serviced the laptop myself.
From what I wrote here, it may seem that this is a terrible service, in fact, no, specifically the repair itself is done qualitatively, and the result is the main thing, the staff of this service communicate very politely, and everything else is not quite significant quibbles, if suddenly there is a need, then I will turn to them, I would put 4.5 stars out of 5, there is still a lot to work on, but I am satisfied with the result
See original · Русский
May 12
In January, I contacted this service about the noise in the laptop. After asking about the timing of the diagnosis, they did not answer me anything specific, they said +-day, as a result, no one called me a day later and I did it myself. They said the problem is in the cooler and it will take another extra day. I took the delivery service, but missed the call, called back 10 minutes later and was told that the courier had already left and I needed to wait for the next day for delivery, the question by what time I was not answered anything specific again and I had to urgently leave for my laptop on my own, because it is necessary for work.
After 3 months, the laptop started making noise again and I needed to replace the cooler again. Because I had a 6-month warranty, I decided to contact them again to replace it. The breakfast story has repeated itself again. It took 2 days to diagnose the obvious problem again + 2 more days to replace it, holidays, etc.
Total: diagnosis and replacement of the cooler - 4 working days, the cooler flew again after 3 months and it took 4 working days again (they did it under warranty for free, but I lost my working hours), they fed me breakfast in a polite way, no specifics and deadlines. If the laptop is working, you value your nerves and your own time, then I do not advise you to contact this service.
See original · Русский
July 26
I contacted this campaign with a question about replacing, most likely, the laptop power button. The diagnosis was made in literally 5 minutes, even less 😂
Then they told me the cost and attention, the drum roll is 150 rubles 🤣
I don't know what kind of button it is, what kind of material it is made of, and so on, but it's a super overdrive. A small button that is located under the entire laptop board and, in general, ordinary plastic along with the work of 150 rubles 🥲
I recommend it to people who generally don't bother and this service is located near your home. For people who can generally afford to make such repairs, but have some kind of rational thinking and soberly understand that this is an overprice - I do not recommend it!
The feedback about the campaign is formed not only about the repairs made, but also about the consultation before starting work with the product.
At least they would tell you exactly what the problem is, disassembled the laptop or something like that.
When I said I didn't need repairs, my laptop was taken out in 5 seconds in a fully assembled state. How was the diagnosis made at all?
Diagnostics by itself includes the spread of the laptop and at least something can be seen there. And here they just poked their finger into the sky from the category "why should I disassemble it, I'd better tell the price taken from figs understand where and let him pay, and then we'll figure it out"
Like a large company, LLC, all business, and the quality of service is worse than that of private traders who take orders themselves and fulfill them.
If it were possible to put 0 stars, then I would do so.
P.S. Someone may read and think, they say, why was there so much to paint and so on, if you can just refuse services and silently leave and not write any review, and I will tell you: "all the people who go to service centers, especially those who position themselves as a good campaign with prices above the average market count on a normally provided consultation and service, but here there are huge problems at the consultation level))"
Do not fall for such tricks) I'm not the kind of person who will look for the cheapest option, but replacing the power button for 150 rubles - you'll forgive me)
I hope for an answer from the organization itself about how they usually respond - the cost of services is related to the quality of components and the complexity of the work 😂
See original · Русский
October 28
Hello! I don't have any cultural or even neutral words to describe this service center. But I will try to keep within the bounds of decency and political correctness.
I turned to this service at the very end of the summer. The problem was with the laptop, namely: the charger did not work and therefore the laptop did not work. I gave it to the reception point at the Momo shopping center. I was told that he would be transferred to the central office and they would sort it out.
A day later, they call me, they say they found a problem and charged a price tag of 300 rubles. I asked for time to think, and they agreed. After a few hours, I call back and refuse services. They're asking me: "Why?". I replied that I had decided to contact another service. We tried to convince them with a discount of 30 rubles (including a discount of 270 rubles) As a result, they told me to wait for an SMS message about readiness for issuance in the same place where I gave it.
Several days pass (about 3 days) The SMS never arrives. I also decided to read the public offer on their website. It is worth noting that when I received the device, I was told that, if I refused their services, a fee for "diagnostics" would be charged.
And so, after reading the public offer, I found an item that there is no charge for diagnostics. I decided to try to press this point when calling, there is little chance, but it was worth a try.
I call the service with the question "Where is my laptop?" I name the manufacturer and model, but instead of a specific answer, I get persuasions for a discount of 100 rubles. I refuse. I am told that I will have to pay for the diagnosis, but I refer to their offer with a diagnostic clause. The person who was on the other end of the wire was put into a small stupor))). But, as expected, nothing came of it, they say, because in your case, diagnostics involves disassembly and assembly. I did not argue, because there was no desire already. Literally a day later, a message arrives that you can pick up the device.
Immediately after I picked up the laptop, I took it to another service. And here the situation goes from the category of drama to the category of comedy.
They tell me that, well, actually, everything works with both your s/y and our s/y. Maybe they just reconnected the battery or something like that. There is no point in soldering anything while everything is working, and, apparently, they just wanted to make easy money from me. And they named another interesting feature, but I will deliberately omit it and tell you about it a little later.
It takes about a month. The problem returns, only now the device does not work at all without a battery, and with a battery it turns off under load. And it also does not charge. I am sending it to the service where I last applied.
As a result, the problem with disconnecting under load with a connected battery is resolved by replacement. But it still can't work without a spare part and the problem is not in the battery. And it also turned out that the very detail that was omitted above, namely, that some services, before calling the client and, accordingly, receiving acceptance, and subsequent transfer of money, can already fix the problem, and if they refuse to pay, they "cheat" and solder some schemes out of the board. This is the situation that happened to me. It turned out that some circuits on the board are missing. I still haven't picked up my laptop. There are minimal chances that a conscientious service engineer will find all the tricks of these masters and the device will be able to work normally, as it should. But I think it's obvious that the chances are extremely slim.
Therefore, I am extremely angry at this service and, accordingly, I highly recommend that you do not contact them.
What also upsets me extremely is that I will not be able to compensate for the damage in any way, since it is absolutely impossible to prove that the damage was caused by this particular service. The only thing left for me is to sit, stamping my feet in anger, and write angry reviews wherever possible. Thank you for your attention, don't make my mistakes.
See original · Русский
August 21
I contacted this service. The laptop did not see the video game card. A polite administrator took over the diagnosis, after 40 minutes I was told that my repair would cost 700 rubles, and to my question what is the reason, the answer will be repaired.
The diagnosis cost 65 rubles
Result:
I am not from Minsk and in our Maryinogorsk Alex service , the laptop was taken for repair, a day later everything was ready. The cost was 80 (EIGHTY) rubles
It should be a shame . If a person is not from Minsk , it does not mean that he is a stupid collective farmer
See original · Русский
September 11
I turned to this service for replacing hinges and restoring the case. The cost was agreed with the receiver. The case has been restored, there are no complaints about the quality. The hinges have not been replaced, although new ones should have been installed. But the price remained the same "tk still works." To my comment about the price reduction, there were no replacement hinges, and the repair of the case cost more than a new part - sorry, the receptionist has been working recently.
I do not recommend this service, because the prices are very high. They do not fulfill their obligations.
There are no complaints about the quality of the hull restoration.
See original · Русский
June 10
Thank you, you helped me in an emergency. The master described all possible outcomes in an accessible way. I understand that I was lucky, but still the quality of your service is impressive, I will recommend it
See original · Русский
September 12
Excellent service. Replacing the thermal interface on a laptop in literally an hour. I would give 6 stars if I could for the returned cap propping up the cooling tube
If anyone is interested in what kind of cap
The cooling tube did not press down a little because there was no thermal pad. When new thermal pads were installed, it was naturally removed. And they even returned it in a bag
See original · Русский
September 15
Polite staff. They worked quickly. The price is acceptable. A comfortable waiting area.
I came for the first time and not for the last time, I give 5 stars!
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October 23
In my mac laptop of the 16th year, the screen went out, everything turned black and I already started collecting money to replace the matrix, but the guys in the E-groups advised me not to hurry, conducted diagnostics, found the problem, fixed it. I gave the computer away in the morning and took the worker in the evening. Everything is perfect, thank you. I recommend.
See original · Русский
August 30
We changed the battery to the apple watch 4. There was a slight delay, but in general we coped perfectly. Special thanks to Pavel for his caring attitude towards the client.
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October 20
Thanks a lot to the guys for repairing the phone, We did an urgent replacement of the glass and module. Everything is prompt, high-quality, and this is not the first time we have already applied!
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January 24
Regarding customer service and the courtesy of specialists and couriers, I recommend it. We talked pleasantly and answered all the questions. There was a problem - the phone turned off and did not turn on. We agreed that they would take it away, look at it, and tell us what the problem was, then we will decide what to do next. The courier arrived, the deadlines were delayed a little, they promised to call the next day, but there was no call, I called a day later, they said that the phone had not yet been received for service. Later, they called and reported that the problem was in the system, the phone itself reset to factory settings and turned off. They turned it on and said that nothing else was needed from the repair. Three hours later, the phone was delivered by a courier to another address at my request. They took 10p for delivery and that's it. I will remember this service and, if necessary, I think I will contact you here. Development!
See original · Русский
June 26
I changed the screen , the guys did everything quickly . I recommend. The bonus was a gift (glass on the screen , a trifle , but nice . 5 stars
See original · Русский
August 18
Professionally, efficiently, quickly. iPhone repair. Thank you very much. I recommend it to everyone.
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September 20
Urgent laptop maintenance is actually performed in an extremely short time, I am very satisfied, the execution is excellent, the communication is pleasant
See original · Русский
September 12
The guys are diligent. Well done. I put the laptop into repair on Sunday evening, it was ready on Wednesday. The cooler did not work - everything was done, cleaned while it was working.
See original · Русский
October 15, 2023
I do not recommend anyone to contact here. I looked at the rating - 3.9. Not the best, but I decided to take a chance on my head, because it was close to home and only they worked on time. The problem was with the iPhone - the modem died. It was repaired for more than a week, although a fairly reasonable price. The phone was repaired before the sale. A week after the repair and sale, the new owner wrote that the phone died, he took it to the repair and they said that it was repaired very, very badly. Simply, the contacts were not properly soldered and they fell off. Well, at least they gave out a guarantee. I hope my review will save someone from excess hemorrhoids.
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1
September 22
We were satisfied with the service , explained everything clearly , conducted communication . I recommend
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March 9
Thanks a lot to the guys for their promptness! We solved the problem in 15 minutes. Customer orientation at a high level! I definitely recommend it
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March 3
We did everything promptly, the guys are polite, they answer all questions adequately, the deadlines were met, the feedback is normal. I plan to contact you next time.
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1
March 18
Problems with the matrix were quickly fixed, and instead of a complete replacement, they offered restoration and warranty. It took less than a week to diagnose the repair and return the laptop home)
Thank you guys for the service and good work!
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July 1
They can only replace the glass, they can't repair it at all.
I can't even identify the malfunction.
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April 16
Good afternoon, I contacted you with a problem in the morning, I had the phone in the evening.Promptly, politely, quickly.
For other issues, it will be visible in operation))
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February 22
I contacted you about the glass gluing on the iPhone XS. We did it within two hours, left the native matrix and pasted a protective film with a bonus. Subsequent repairs are carried out by E group only.
See original · Русский
1
October 27, 2023
I came with a laptop that was noisy and buzzing, they said the problem was in the cooler, replaced it in 4 days for 150 rubles (lenovo legion 5 2021 laptop model).
Everyone was very polite and friendly, they gave clear answers to all my questions.
See original · Русский
March 29
There was a problem, I filled the laptop with coffee. We quickly figured out what to do. They were disassembled and cleaned on the same day. The motherboard was repaired within a day. I recommend.
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1
October 9
The phone glass was replaced, everything is fine. I received an SMS quickly, when I was ready
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February 21
I gave the laptop to the service, as it hung up and turned off periodically.
I sent it by courier in the evening. As a result, I was not contacted the next day... I found out for myself. They said that the laptop was on a diagnostic and they would contact me. I got a call almost two days later and was told that I needed to be cleaned and that nothing else had been revealed.
The result: cleaning the laptop is 70 rubles, time spent on diagnostics and cleaning: 2 days. The laptop is working properly.
Positive:
- availability of a courier
- reasonable prices
- they work on weekends
Minuses:
- The laptop reception is very formal. They just give you a receipt that says that the laptop is used with scratches and scuffs. And indicate its minimum possible cost in rubles (it is not photographed before, and therefore it is impossible to prove damage or scratches were received before or already in the service).
- It is not known at all what happens to the laptop: no one took off the photo before and after cleaning. Just a black box
- There is no feedback for a long time. In my case, I did not know for almost 1.5 days whether he was diagnosed or not. You can check the order status on the website, but all these 1.5 days my order was hanging in the "New" status. Not very informative. When I found out in the messages what was wrong with the laptop and how long the diagnosis took, I received a response only 50 minutes later that the laptop was under diagnosis and I would be contacted as soon as something was known. No specific deadlines.
Ps: I understand that I am not the only customer and that it takes time to process the order. But apparently the guys really have a lot of orders, which is why the response speed and attention to each client are lost. I decided for myself that I would not contact them next time, since I spent a lot of nerve cells during the time in suspense.
Order Number: O12147
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March 7
The mobile was promptly resuscitated.
The receptionist is polite and friendly.
They offered a replacement device, which is also a plus.
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1
June 13
I used a courier. They took it away, repaired it, brought it back. Beauty and everything works
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February 28, 2023
Сдавала ноутбук в ремонт на точке П. Мстислава, оставляю отзыв на центральный офис.
Проблема - при использовании ноутбук громко гудел. После ремонта при выдачи ноутбука он был включен и гудение отсутствовало. Придя домой, я обнаружила, что не работает часть кнопок клавиатуры. А через время гудение (уже не такое громкое) вновь возобновилось. Созвонившись с менеджером по работе с клиентами, он сказал, что к клавиатуре они не имеют доступа и ее они не трогали, следовательно не могли сломать. На мой вопрос “Как тогда можно это объяснить, что клавиатура работала до сдачи в ремонт и не работает после, он предположил, что я сама же могла ее и испортить после того, как забрала. И вообще, я сама подписала документы, что все ок и нужно было проверять все на месте, да и по закону я ничего не смогу доказать. Насчет основной проблемы - гудения, сказал что воспроизвести они не смогли, а полагаться лишь на мои слова нельзя, поэтому они свою работу выполнили - исправили неисправность. Хотя во время разговора по телефону я говорила, что гудение появляется время от времени спустя некоторое время работы. Как итог - ноутбук был в ремонте, включая диагностики и тд, в сумме более 2 недель, а я осталась без денег с неустраненной проблемой да еще и со сломанной клавиатурой.
Хочется отдельно отметить менеджера по работе с клиентами. Человек явно находится не на своем месте. Вместо того, чтобы смягчать и так накаленную обстановку и как-то попытаться мирно решить проблему, пытался меня убедить, что я “не могу следовать логике”, что я сама виновата в проблеме, которая появилась после ремонта, что «по закону я ничего не смогу сделать» и куча др.некорректных высказываний. После нашего разговора остались самые неприятнейшие ощущения. В общем, не рекомендую!
2
February 28
We did a great job with replacing the battery on the laptop. I am glad that you can pay by bank transfer. Thanks!
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May 5
Good service, they make equipment quickly and accurately, I recommend it!
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August 9
The guys quickly and efficiently replaced the display screen
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March 20, 2023
Сдавал телефон на срочную диагностику и ремонт. Из срочного не получил ничего, только счет. По итогу забрал телефон без ремонта, диагостику сделали коряво (срочная диагностика заняла неделю времени и по итогу заключение не дали как и чек!, на словах сказали и то не угадали). За неделю методом тыка перебирали варианты, каждый день была новая версия. Крайне не рекомендую обращаться в данный сервис!!!
October 6
Wonderful staff, high-quality repairs
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August 14
The job is done quickly, the phone is working. Thanks
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April 7
We quickly resolved the issue, nice people, good service, I will contact you again.
See original · Русский
May 30, 2023
Приехал в офис на Тимирязева. Записался предварительно. За 5 минут до записи позвонили уточнить все ли в силе. Заменили аккумулятор за 20 минут. Отлично!) я дольше потратил на дорогу:)
January 19
I applied to clean the keyboard after flooding, the problem was solved promptly.
I recommend
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March 25
The laptop was restored quickly and efficiently. Thank you.
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May 6
I gave the phone for repair, everything was done quickly and efficiently
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July 12, 2022
Ужасно.
Привез в пятницу ноутбук, сказали с вами скоро свяжутся, в итоге сам в понедельник звонил и узнавал что да как.
Нужно было заменить клавиатуру в ноутбуке, в ответ услышал ,что ее нужно приклеить .....
Так же ещё и динамик нужно было заменить. Цены выше среднего.
Пришло уведомление, что я могу забрать свой ноутбук, приехал - его нет. Да и по телефонному разговору постоянно приходилось вытягивать с этих ребят, что там с моим заказом.
1
June 3
Efficiently and on time.
See original · Русский
December 9, 2022
Дважды обращалась в данную организацию. Курьер забрал/ курьер привез. Сделали ремонт быстро и качественно. Спасибо 🌹
July 30, 2022
Это полная жесть. Приехал, а у них просто закрыто) просто закрытая дверь) я стучал, никто не открывае. звонил по телефону, сказали, что это головной офис и они не отчитываются когда работают, а когда нет. Потрясно
April 18, 2022
Да ребята молодцы, быстро устранили проблему, хорошая обратная связь, приветливый персонал
2
October 28
Everything is OK
See original · Русский