Club Sun Heaven Family & SPA
494 reviews
July 5, 2023
The hotel is five stars. The rooms are cozy and clean. Cleaning every day. The only drawback is paid Wi-Fi.
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1
August 4, 2023
We were in this hotel, only 4*, the hotel is terrible, they clean dirty, there is sand and hair in the beds, as well as there are ticks in the mats, the child was bitten, the staff is terrible, the food is for 3, the pool is normal.
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3
1
August 17, 2024
The hotel is super, the impressions were super
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July 24, 2023
A normal hotel, convenient access to the sea, near the bus stop to the city. In general, the norms are👍
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December 16, 2024
Suitable diat can be preferred
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July 26, 2024
I advise everyone! One of the top hotels in Turkey
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3
June 19, 2024
A very good hotel for families with children
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May 14, 2022
Unfortunately, the vacation turned into a living hell. To begin with, the coast is stone everywhere, you will not find sand. The room is rarely cleaned (2 times a week, the sand was on the floor all the time). There were 3 bar fights at the hotel during my vacation (abrasions, black eyes, horror). The animators are good, they try hard, the food is not bad.
I ran into a problem. Tourists alone did not like that I was a young guy relaxing here. They harassed me for several days, threatened and insulted me. The rest turned into a living hell. I went to the reception, said that you can see everything on the cameras, that I need help. They answered me: These are your problems, you can fight them.
I was shocked by this response. Since I'm coming to rest, not to fight. The tour agency and the guide did not help either. This is the first time I have encountered such a terrible attitude towards guests
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20
15
October 12, 2024
There is sun and sea!
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5
December 25, 2024
We really enjoyed it.
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1
May 30, 2024
It's a good hotel, we liked it, because we are exceptional!
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August 9, 2022
A terrible hotel with an absolutely unjustified rating of 5*.
The hotel “has a UAI system”, but in fact, in bars, instead of alcoholic beverages, turbid water is poured from unmarked cans with chemical flavors. The main problem of the hotel is the beach, in which there is a natural plate of different levels, somewhere it cannot be reached, and somewhere the plate is already waist-high, in hotels such beaches are adapted for convenience. In order to swim in comfort, you had to drive to the city beach by car.The entire staff has an absolutely boorish attitude towards vacationers, they walk with nasty faces, they are kicked out from the table 10-15 minutes before the end of the meal, and drinks are poured into disposable cups in bars. The food here is quite monotonous, and they don't even cook new food, at the beginning they set how it will end and be cleaned. And there is a big problem with fruits, sometimes they are not even put there, in a three-star hotel we had a large assortment of fresh fruits, especially in a sunny country. Yes, there is a problem with water! Refrigerators with public water are locked, during cleaning, one liter of water is put in the room for a family of four, and when you take water from an open refrigerator, they can come up and say that water can only be poured from the cooler. The condition of the rooms in the old building is also just terrible. Of the three rooms, only one has been renovated, and even that does not correspond to the level of the hotel and with open wiring. And the rest of the rooms are in such a state that there are no words, only photos.
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3
1
May 20, 2022
We stayed at this hotel on May 06-16. I liked the hotel. The staff is friendly. They're trying. The food is delicious and varied. Thank you very much! (photo on May 9.)
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3
2
May 3, 2023
I want to thank the bartender Hussein 🔥🔥🔥 excellent service)) but there are minutes - paid wow -fi and no toothbrushes!
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3
December 6, 2024
Great hotel!
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1
November 17, 2023
The beach is terrible, rocks, dirt, pads and plasters in the water, the sunbeds are always busy. The food is not delicious and there is not enough for all vacationers. The dishes are always dirty. The territory is not well maintained, the mood disappears from the reception area. The staff is rude! There are always not enough places in the restaurant. During the week of our stay, there was a feeling that the hotel was 100% packed.
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4
July 4, 2021
Rest end of June-beginning of July 2021.
The hotel is on a solid 3+.
There are no questions about nutrition, it is delicious and varied (I would like more fruits).
The waiters in the restaurant are trying, they have a lot of respect for the clever girl.
The territory is well-groomed, there are shoals in some places, but they are immediately removed (shoals from tourists who do not take care of themselves and their children. And the phrase "everything is gone" does not work, You show your good manners).
If you are vacationing without children and want a quiet, peaceful holiday on the beach by the sea, this hotel is not for you. There are a lot of children, most of them are arrogant and ill-mannered. I really want to turn to such parents so that they teach their children, but the parents themselves are the same.
And now about the hotel.
1. The reception is part of the managers of the smart guys, but there are also boors. Who start yelling at you. Well done guys who carry suitcases. They helped us get into the room and explained everything.
2. Room - we lived in a new building, I read reviews about the old buildings in advance, so we immediately booked in a new one. The room is not big. Everything seems to be new, the air conditioner and the entrance card did not work well.
3. The sea - I followed him, the sandy beach is pebbly. After reading the reviews in advance, I brought slippers with me to enter the sea. As on the whole coast there is a stove and it is inconvenient to enter, in some places there are huge pebbles, so in order not to suffer, I thought in advance about slippers.
4. Internet - I personally paid for it, it costs $ 1 a day. It works somehow, don't expect speed like at home, but it's better than free. It works almost everywhere (even on the beach). Once a day they had problems, they tried to solve the issue faster.
5. Room cleaning - comrades is one of the main huge disadvantages. I was in different hotels and everything was clean, the cleaning was done efficiently. For 5, it's a shame. During the week of arrival, the linen was not changed once. They never washed the toilet and shower (there was sand in the shower all week). The beds were not made. She came with a wet cloth, dusted and put away towels. Shame. In the end, the man didn't even supply us with TOILET PAPER. For this, the hotel has a huge huge minus.
6. We went from Pegasus - he disappointed. We had a manager at the hotel, his name is AIVAZ. We went on an excursion from him to Demre-Kekova (I expected to plunge into the history of Turkey, since I have been studying and reading about it for a long time and this manager tried to sell it qualitatively, but alas, he does it very poorly). The day of the tour, the hotel manager is now ordering breakfast for tourists himself, he did not do this. Let's go hungry. Okay, they took us to a cafe and we bought it there (expensive), the guide was Turkish and spoke Russian poorly, half of it was not clear, we did not like it. On the way back, they brought you to the winery, everything is expensive and there is no point in buying, you are bred, they gave you a taste of lukum - in the hall where they tasted delicious, but the counter has a different taste. Deception. We drove for a very, very long time, spent a day and did not learn anything new. I don't recommend it. And AIVAZ himself is a bad manager and not competent. Such people should be fired.
There is practically nothing outside the hotel. It takes 20 minutes to walk to the shopping center.
Don't take a hammam in the hotel - it's expensive. It is better to take it from Alexandra (if you leave the hotel and turn left along the road, you will see her) it costs 15. You can safely go.
There is a leather and fur shop on site. You will be invited to go. I don't recommend it. We went, decided to just take a look, the hotel said bargain. The collection is old and you carry their goods for one season as much as possible. The quality is strange. Therefore, do not waste time and effort. When the sellers realized that we did not agree with their price, they began to be rude and rude, we left and then they did not even want to take us away from there. You can buy this in your city.
There are a lot of Ukrainians in the hotel, they are wary of Russians and try to offend and be rude first, but when you explain that you are far from politics and treat them and their country exactly, they calm down and begin to behave adequately.
Turks understand almost everything in Russian and it is clear that they have been waiting for Russia very much, mostly the attitude is very friendly.
I must say right away, I will not return to this hotel anymore, I did not really like it.
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39
2
December 15, 2024
It doesn't pull for 5, 3*
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June 29, 2021
An objective assessment. We are vacationing June- July 2021. 1 hotel is not 5 but 4 stars (declared as 5).The advantages are food, large rooms, new furniture and appliances. Cons the sand on the beach is only under the sun beds, the entrance to the sea is stones, behind them is a stone slab (slippery). It is difficult to enter without shoes. The Internet is weak. There are no cocktails or liqueurs at all. Alcohol is not very good (except beer-tolerable).Animation is weak (4 people per hotel + a children's animator) . The animators have a day off on Sundays. There is nothing nearby, it takes half an hour to walk to the shopping center. Bed linen and towels are changed every 3 days.
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11
2
September 4, 2024
Everything is perfect. Only expensive!
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July 9, 2024
There is too much density of vacationers in the hotel
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3
July 17, 2022
We rested from July 9-16 , firstly it's a three , and we were presented with 5 ultra, a good room in a new building , let's start with the territory - there is no beach , the water is dirty , the bottom is boulders , huge 6 buildings -1 dining room , the food is disgusting , no meat or fish really , there is practically no fruit , no seafood , there is no Internet , in general , I have not met worse
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5
2
October 9, 2023
Well, obviously not 5 stars, a good three or five with a stretch) what's in the food, what's in the animation, what's in the room cleaning
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2
2
October 26, 2024
Everything is fine!
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October 27, 2019
The best hotel! Every time I choose Club Sun Heaven. Convenient location, very convenient access to the sea, the territory of the hotel is beautiful and cozy. Friendly, caring staff. The service is at an excellent level. The restaurant is top-level. Cleanliness throughout the hotel. Lots of entertainment. The hotel is especially suitable for guests with children. And for lovers of a relaxing holiday, but you definitely won't be bored. The animation team will always be interested. I'll bet all 5!
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28
5
September 10, 2021
We had a rest in August 2021.
Positive:
The staff is mostly excellent, but there are real louts.
The room - we had a great room, clean, spacious, constantly cleaned.
The children's pool is large in size, with slides even for the youngest. (I watched as a woman of 100+ kg rolled down one slide and the slide did not break =), and a woman with a bulky loin was stuck in the slide for the youngest)
Unfortunately, these are all advantages.
Minuses:
The sea is constantly dirty, with huge boulders at the entrance to the sea
Queues - queues are literally everywhere and for everything, the hotel management is more to blame here, for example, ice cream was announced 2 hours a day, but after an hour it ended and naturally everyone tried to eat it, and so on in everything.
Cleanliness of the territory - upon arrival, I noticed a dirty glass under the chaise longue by the children's pool, which stood there all the time of our vacation. Accordingly, everything else was also cleaned.
The spa center is paid, the staff from the spa are constantly standing in front of the hotel entrance and are quite intrusive.
A towel can be replaced with a fresh one for a fee.
The food is kind of all inclusive, but not quite everything)) They don't give much fruit, but you can buy it right on the premises.
We will definitely never go to this hotel
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5
1
June 18, 2024
The animation is just super, the Beko animator 🔥
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2
1
December 13, 2024
Shikardos! I advise you!
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1
September 28, 2023
Everything would be fine, but the sad thing is that they sell one hotel after another. Such an unobtrusive deception. If you're going to Sea Bird, it's better not to go anywhere at all. This is hell in a separate sense. We managed to move to 5*, but not everyone can afford the surcharge.
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September 7, 2021
We stayed at this hotel from August to September, what can I say about the clean and well-groomed area, good animation, decent food is varied, the hotel is suitable for families with children, I recommend it for a budget
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1
1
October 7, 2024
Everything was great
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December 3, 2022
Nedodevpopa-that's how you can characterize this place! Two weeks on French fries and beer, there's nothing else to eat! The local staff has no subordination to the hotel staff! They don't care about the service completely! I will never set foot in Turkey again!
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4
2
May 9, 2023
We rested at the hotel in late August, early September, 2021 A terrible hotel, it's not 5 ka , it's worse than 3. The food is stale, flies, staff (especially at the reception)rude people . I don't advise anyone.
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1
3
November 4, 2021
We rested in the second half of August for 11 days.The hotel is on a solid 4* to 5* as to China.The "+" room was cleaned every day, the bed linen was changed every day too, I don't understand how it is provided that some were not cleaned.There is no Wi-Fi, those who bought advised not to spend money, there is still no difference.We were in a new building, in a corner room, the room is great.The water in the room bar was replenished daily.The hotel has a pool with a slide.The annimation of what is for children, what is for adults, is also very worthy.We stopped by at 7 a.m., we were immediately checked in.Thank you so much.From "-" in my opinion, there are no more cafes at all provided for such a large number of people, if you do not come to the beginning of lunch, wait until people have eaten enough and free up space.Alcohol is just disgusting, everything is practically in disposable cups and that's 5? We haven't heard of cocktails or vermouth.Even the gas.there is only water either in the cafe bar or in the beach bar, in the golim Zuko vending machines.There are no juices from the word at all, but what if the child does not drink soda, but drinks water and that's it.My biggest pain is fruits.There were practically no apples and grapes, that's the whole range, but there are still sliced oranges.There were watermelons several times, two pieces on a plate, and the three of us asking for two plates look like an enemy of the people.The staff did not have time to clean the tables and in order to sit down at the table, they had to clean the tables themselves.Excellent pasta, it was a pity it was not every day, chicken, but there was a lot of it in all possible variations.In the evenings there was grilled fish, also very decent.To take the soup, you need to stand in a separate queue from the general queue.And another pain is ice cream, it is given out strictly twice a day from 11-30 in my opinion, and from 20-00, too, probably an hour, but queues are something with something.The tortillas were the most delicious, but not every day was written in the schedule.Well, the biggest disappointment is the people.I probably even understand why we are so disliked.The family hotel is designed for visitors with children, but it feels like the parents are on their own, the children are on their own.Some parents don't even read the rules of roller skating.The pool where the slide is designed for children from the age of 12, if they are alone without parents, but it seems that no one else has read this.The pool is 130cm in the area of the slide and some children, even in a circle, simply slip out of this very circle, you understand, a child no more than a meter slips out in a 130 cm pool!!! I will never forget my husband's eyes when he pulled the girl from the bottom.She was so scared that she couldn't tell, and her parents didn't even notice this moment, CARL!!!Comrades, I understand you are going on vacation, but you are going with the children, set priorities.That's all I wanted to say.
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3
1
June 5, 2023
Far from the airport. I'm shooting a star for this. The snack bar has the best cook, he brightened up our vacation with his kind smile.
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2
January 4
Great place
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September 15, 2024
Nice hotel
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May 25, 2023
The food is so-so
At the reception, such rude staff are talking about
The food in the main dining room is not very good, everything tastes better outside
Whiskey is so-so
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1
1
July 16, 2024
Everything is great! I recommend it! ❤️❤️❤️
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1
1
August 19, 2023
Great hotel! The baby and I were super comfortable!
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1
August 26, 2024
A great hotel for your money
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June 17, 2024
Price -quality 💯 The rooms are excellent
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July 14, 2021
We had a rest in early July 2021.Why a 5* hotel remains unclear to me, 3 * and then a minus can be added.
So there are 6 buildings per hotel in which there is one restaurant and one and 2 small pools for adults, the result is queues with an outstretched hand in the restaurant, there is a crush in the pool.
The sun beds are all covered with towels, the owners can sleep in the room or on the beach, we just cleaned and went to bed.
In the bar where whiskey is poured, there is a queue in which there are both children for lemonade and adults for drinks, by the way, the booze is very low quality and there is only wine, whiskey, beer, crayfish (for an amateur) to choose from.
There are a lot of children's rooms in the hotel and, accordingly, a lot of children.....There's too much going on and they're yelling from all sides, there's no calm environment.
The Internet is free, it only works to send and receive a message, a paid $ 1 day is slightly better, but only slightly.
The food is delicious in principle, but these queues discourage the desire to go there at all, there was once a melon and 2 times a watermelon, mostly an apple and a plum (they give you a set on a plate) and even if you don't want an apple, they shove a set to you, you come later - and there is no queue, but also food not much anymore.
The beach is a large pebble.
The woman from the Hammam is very intrusive, I wanted to send it in three letters.
Animation is good guys, the only boss on the evening shows allowed himself to joke tactfully with the contestants.The shows themselves are standard, I've seen a lot of them-it wasn't fun here, and it was obvious from the audience - the floor of a small amphitheater, with so many people in the hotel. The guys leading sports events in the afternoon are big smart guys, hard workers.
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6
1
September 29, 2021
The hotel has a big Wi-Fi just no (Even the messages barely open, but there are for dollars, but it is also no)the food is so-so fruit is not enough booze from 10.30 to 23.30 all alcohol is loaded with water, only the smell remains animation for a three-piece disco for half an hour and booze for money because the bar is already closed with free booze but there is beer for 200 rubles a jar the bartenders do not really understand our language the rooms are almost the same and try to breed for money they say we are a good room for you they fitted it up and it costs more than a Muscovite one 50 boxes even paid nothing, do not pay with whom I did not communicate, all the disappointed were in this hotel I do not recommend who goes to have fun and relax under a beer I recommend with children only
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6
July 11, 2023
The extremely boorish reception staff (almost all shifts) in the bar, we got only one cheeky bartender out of 4, the rest are loyal to us… in general, it's not bad, but it doesn't match its value. Everything has become paid this year! Palatenza, additional room key, Wi-Fi (now there is no free at all)…I recommend considering another option
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3
August 4, 2024
Great, just great.
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August 29, 2024
Nice family hotel
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October 17, 2024
The food was all for one taste, I ate rice. The staff is rude
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2
2
July 27, 2023
Everything is fine, there were no problems, we had a great rest on July 15-25, 2023
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3
1
November 24, 2021
I liked the hotel, the staff was excellent, the chefs and bartenders were friendly, they lived in a new building, cleaning regularly overshadowed the entry into the sea in October
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3
1