Barceló Maya Grand Resort

4.6

41 rating

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Курпатова К.

Level 3 Local Expert

dolphins are being exploited to death. I wouldn't recommend sponsoring murderers.

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Ольга Б

Level 6 Local Expert

Enchanting! A fairy tale and a dream! Very beautiful, stylish, rich, delicious, fantastic!!!

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Евгения И.

Level 6 Local Expert

The territory is very large, well-maintained, beautiful. The beach is beautiful, sea turtles live near the Palace! Rooms for 3: old renovation, something may not work, dirty (it's better not to turn off the ceiling fan so as not to see this horror - blackness on the blades!), leaky bed linen ... The food is delicious, buffet, a fairly large selection, everything is standard. There are restaurants on the menu. The complex also has a bowling alley, two shopping malls (with boutiques and a type of market with national souvenirs), prices are lower than in Playa Del Carmen. In general, it is a good option, but if possible, it is better to choose the Palace or - there are better rooms!

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ирина Nekzrjdf

Level 2 Local Expert

We lived in Tropicale. The room is normal, but cleaning is only on a reminder that it is necessary to clean, Soap was provided 1 time, well.that they brought their own.The shower gel was replenished, the shampoo was used, as the local is strange.Refilling the refrigerator with water and beer for 14 days was only 5 times. after the reminder. The coffee was only welcome 1 pack."it is not allowed" in the standard coffee at 6 a.m. to brew and drink by yourself.Although at 5* it's kind of weird. And in general, the attitude towards residents of the Russian Federation, as to cattle, although the payment of vouchers includes everything. And we got tips, but nothing changed.Cocktails are very strange, instead of rum- vodka, tequila of the lowest quality. But I was very pleased with the main buffet, especially desserts. The cake is lovely! Many thanks to the cook! The sea and beaches, animals and thickets, outdoor activities and the theater - I liked everything! Thanks for the rest!

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Ольга Миронова

Level 7 Local Expert

She died in October 2021. Very slow settlement. You fly for 12 hours + go through passport control for 3 hours+2 hours for the transfer. They bring you to the hotel at 13:00, check-in at 15:00. But in fact they are settled at 16-00. The time difference is 8 hours. You want to sleep. The hotel staff doesn't care. The rooms smell musty, so feel free to change the room. High humidity. These are not stars. The room stock is "tired", with shabby furniture. Among the advantages: the chic area of the hotel, which includes 4 hotels, the entertainment part in the evenings: full-fledged poker programs with drinks. The food is varied, be sure to take la'card coupons and go to restaurants in the evenings (steakhouse, Spanish, Mexican, Japanese, French). There is a live music concert at the Colonial Hotel in the evenings. Take an evening outfit and heels with you. A great beach with turtles, you can swim with dolphins for $ 100. Minuses: 1) Annex Tour hotel guides will sell tours at exorbitant prices with questionable guides. The tour to Tulum passed by. You can buy tickets to Xcaret Park yourself on their website, it will be 1.5 times cheaper. 2) the staff does not speak all English; 3) cleaning the room every other time; 4) prepare tips for the bartenders. Without this, you will be ignored. 5) very expensive drugs in hotel stores (2-4 times more expensive than in pharmacies in Playa de Carmen; 6) criminogenic situation, you can stay in a hotel or take risks. Although you can get to Playa de Carmen by collectiva minibuses for $ 1-1.5. 7) expensive taxis: 70- 90 dollars to Cancun

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Ситора К.

Level 3 Local Expert

Good afternoon We are currently vacationing in this hotel, the hotel claims to be 5 stars, but really it is 4. I want to start in order Upon arrival at the hotel, we were asked to wait two hours, we had to fly from Moscow for 13 hours + being at the airport and the road from the airport takes a lot of time, but the hotel did not even offer just water, although other countries arrived after us, they were given champagne and drinks, the feeling is very unpleasant, well, they found it on their own the bar where they took the water. We approach after 2 hours on the recipe, they ask us to wait another hour, I really was already exhausted, more than a day on the road and this time there is nothing to offer. Let's move on to the room, we were shown to our room, it is spacious and has a great big bed, but the room was dirty, I was very surprised by the bathroom, why does one toothbrush count when checking in 2 people, it's funny. While using the room. The shower has a wildly uncomfortable watering can, it is located very low, and there is no height adjustment of the watering can, it is really not convenient. Oh, yes, bathrobes are also funny, they are not there, but once during cleaning we left a belt from a bathrobe, I was surprised. I really like to put on a bathrobe after a bath and go out, it's a kind of ritual in hotels, but here it's just a forgotten someone else's robe belt! The room cleaning is very strange, some of the garbage is thrown away and some is left. He is the first person who does not greet the staff and sometimes tries to turn away, it is very unpleasant!there is always a tip waiting for you at the pool bar, if you don't leave it, then the attitude towards you is worse! The sea is good, the beds are excellent, the food is good, but for breakfast everything is the same, by the middle of the vacation I didn't even want to go there. I don't even want to write about dinners, it's a sore subject with trousers or a trip to another hotel where the food is worse and a large number of people.

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Елена Теплова

Level 13 Local Expert

A chic hotel with a high level of service, delicious food and hospitable staff. Thanks for the rest!!!

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