5 Element
199 reviews
December 11, 2022
We bought an immersion blender, for a low cost, not particularly noisy, the buttons are easy to press, there are no defects, lightweight, fits comfortably in your hand, time will tell how it will work further!
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1
August 26, 2021
I am very unhappy with the store's attitude towards its customers. Since the shoals are their fault, they become your problem. I ordered a TV on 08/22/21 I paid for it, I didn't want a showcase. They said that the new one will arrive on 08/23/21 in the evening. An SMS will come and you can pick it up. OK, not a problem, but it turned out to be a problem. On the 23rd at 19.00, I did not wait for the SMS, and decided to go myself to clarify, suddenly they forgot to send it. But when I arrived, the staff even managed to find this TV reserved for me. As it turned out, the TV turned out to be damaged in the warehouse, and it was not shipped. The store did not deign to notify me about this, which brought a lot of inconvenience, since I could not plan my evening. And the most interesting thing is that the rest of the TVs have already been booked and they are not available in Minsk. And the only option offered was to wait 5 days until they brought it from another city, or to take the money, which of course did not suit me, since I did not just come and gave my money now, so that the store's fault would wait another week, which was not discussed. The company has no restrictions on the delivery time of the goods, which removes from them all responsibility for overdue terms of the contract. As an apology, they offered free shipping, but only on 30.08.21. I am very upset with the store's attitude towards its customers. After receiving the product, I will add a review.
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6
March 18
Nice, but the staff is a bit incompetent
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November 1
Cool store
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September 6, 2022
3/9 at about 21.00 it was necessary to buy a phone, but the consultant girl rushed from client to client in the evening, came up to me with a child, went to another client, was forced to buy a phone at MTS, as they were able to prompt and serve normally.Sorry
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April 1
Not a single smartwatch model is included except for the promotional Huawei watches
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January 20
Nice prices. Plus, you can arrange an installment plan
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August 20, 2023
A good store. Pleasant and competent consultants.
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1
June 11, 2022
It's a disgusting store. There are never price tags for half of the product, consultants do anything except their direct duties, are incompetent and do not even hide it. How can you view the characteristics of the product directly in front of customers, and even on the website of the 21st century?))Avoid this particular store, there were no other problems
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3
January 29, 2022
The store is like a store, with a very meager assortment. I am not satisfied with the lack of a real choice of goods, they sell only ancient junk in installments, which has long been obsolete. There has been no choice of goods lately, despite the fact that their prices are among the highest in the city. The store is for those who are willing to overpay. I do not recommend it.
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3
1
March 10, 2023
To see, touch, buy, return, service, get a discount, take an installment plan. Everything is there.
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December 2, 2023
Very polite and helpful staff
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1
April 29, 2022
A good hall, an excellent product display. Maybe only slightly intrusive staff, although this is their job. But in general, it is excellent.
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August 6, 2022
Great! Availability of any equipment and different purchase options. I recommend it to everyone....
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2
1
January 29, 2021
It's disgusting!
I suffered for a very long time not to write a review, but alas...another visit to the store and the "aftertaste" is disgusting again. 😖
I have never seen or heard such a "smacking" before: Polaris technology is better than Bosch! And I was convinced of this, as 2+2=4. I asked in another store, explaining what they told me and what they convinced me of - two consultants were shocked, 😳 with such eyes and in disbelief. Oh.. they explained later why they were so insistently pushing this product into me. 😏 😐
We went to check the prices for the phone. They told me..What's stopping you? I say it's cheaper in another store. The consultant looks at the information on the Internet - no. More expensive! (yes, it is more expensive, but the NEIGHBORING price is cheaper!, on the terms on which we were going to purchase. And the consultant himself knew these conditions). That is, a person consults by phone and is not able to adequately view information on the Internet himself. ?? The conversation did not end with the fact that they will hang a lot of obligations on top of you there. Yeah.) I went there on purpose to clarify. So what? No. Please come and buy! WITHOUT additional information. OBLIGATIONS! And by the way, I also told the consultant about this. I didn't listen, I argued.)
The client knows the information better than the consultants.
Consultants are openly engaged in "sneaking in" a specific company, model and service.
It's disgusting. !! 😖😖😖 That's what you feel after visiting THIS ONE! the store of the "5 Element" chain. Very bad. 👎🏻
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9
July 6, 2023
A good store, there are credit managers, cash desks sometimes with queues.
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January 12, 2021
The store where I most often buy equipment. Friendly and helpful person. True, sometimes you have to stand at the pick-up point, but the guys always try to work faster.
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3
May 17, 2021
Near the house, fast delivery to the store from the online store. It is convenient that before buying, you can view the product and refuse if you do not like it (usually you like everything)))
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3
1
January 26, 2022
We asked the price of the product from the consultant, due to the lack of a price tag, all that the consultant said was look at the website, the product is not available on the website, despite the fact that it was on the shelf. The assessment is directly related to maintenance
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3
1
June 11, 2022
The excellent staff quickly helped to choose the necessary watch model in the shortest possible time
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2
November 28
Normally
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1
February 1
Pros and cons in the description. If we knew that this would happen, we would contact the company store.
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1
June 17
Good staff
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November 8, 2022
The staff is terrible.
The imposition of additional products, aggression and inadequacy. I do not recommend visiting this particular Fifth Element.
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4
October 16
Problems with the repair of equipment.
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April 2, 2022
We bought a Polaris slow cooker, which is very good and convenient. The sellers are very polite
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1
1
October 25, 2021
The consultants were not very there (the phone department) the other day I wanted to look at the phone, it was turned off, I asked to turn it on. They said they needed to move the wire and left. No one else came up, so they didn't do anything.
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3
1
March 20, 2023
I like it because it is close to home and my work)))
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May 18, 2021
I took the equipment a couple of times, the first time there were queues, plus I didn't figure out which counter to go to first, and then to the cash register and back. I lost time.
Another time I chose a phone, the consultant was prompt and unobtrusive, which is only a plus for me
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3
September 3
They're cheating. Politeness 0
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January 26, 2022
A good store, you won't have time to consider it, a consultant is already hanging around you)) on the spot, you can arrange the goods in installments within 10 minutes
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1
1
October 24, 2021
Good consultants, courteous staff, everything is fast and high quality
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3
1
January 26, 2022
We asked the price of the product from the consultant, due to the lack of a price tag, all that the consultant said was look at the website, the product is not available on the website, despite the fact that it was directly on the shelf. The assessment is directly related to maintenance.
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4
1
October 23, 2019
On 07/28/2019, a Samsung WW70K62E69SDBY washing machine, serial number oob05lwm300189, was purchased at the 5 Element store, 156 Prytytsky str., Minsk, at a price of 1,176 bel.rub with an extended warranty from the store. During the first few washes, error notifications (4C or 4E) began to appear on the washing machine screen.
After that, at the end of the washing programs and hanging up the newly washed clothes, I began to notice whole, insoluble powder granules. It got to the point that my 6-year-old daughter started getting skin irritation after wearing freshly laundered underwear. The master from the 5th element came, listened to the problem, told us to pour less powder and left. The last straw was that (so that there would be no powder granules on the washed clothes) we decided to use a liquid concentrated detergent for washing in water-soluble capsules (persil duo caps), which dissolve, as indicated by the manufacturer, at 30 degrees. The washing itself took place at 40 degrees. Imagine our surprise when we opened the door of the washing machine after washing and took out the laundry. There was a huge slime-like stain on the black blouse -it turned out to be the same water-soluble capsule of concentrated detergent.
The last straw was the washing of towels in the "intensive soaking" mode with the COMPLETE absence of water in the drum during the washing process. This process is captured on video.
We decided to come directly to the store where we made the purchase of this washing machine (at 156 Prytytsky str., Minsk). An employee of the store issued an application for our washing machine to be taken "for repair" and given a "replacement fund", in the evening a trace. day 2 employees of the 5th element took our washing machine "for repair", and in return left a "replacement fund" (AQS0F05SCISC Hotspot-Ariston).This is an old, dirty, red-streaked washing machine, absolutely untidy in appearance. But it is also impossible to install it, because the washing machine lacks one leg and it just stands on a bolt (which, by the way, the workers scratched the tile while they brought the washing machine from the "replacement fund" into the apartment and moved it along the hallway).
That evening, we arrived at the store at 156 Prytytsky str., Minsk, to write an application for the substitution of the "replacement fund". Exactly a day has passed and no one has called us.
Complete disgust from you, 5th element, from your extended warranty and from such cold indifference.
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15
3
October 30, 2021
a great store. Just consult with different managers.... everyone represents their office there
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3
1
September 20, 2022
Disgusting staff work, you can't find a consultant at first, then you can't wait
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5
October 4, 2020
I bought EDGE 226-E6 car speakers. We initially sold Used goods (the membrane is torn, the terminals are already soldered, and one is torn off). When buying, they refused to check whether they were working or not, referring to the fact that there are 14 days to check. I've spent the whole day trying to return and take new ones, not from the window.
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5
April 25, 2020
A good store. There is an assortment. And most importantly, good employees. There was an error when choosing - my wife did not like the color of the model. Everything has been fixed. Thank you. 😊
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May 13, 2023
A big store, beware of the merch
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October 31, 2021
Lately, for some reason, consultants have lost interest in clients. Unfortunately, they have never experienced respect for their customers
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3
October 15, 2018
I live nearby, I have been to this store quite a few times to look at the equipment "live", not a single consultant has ever approached me with an offer of help! Even when you try to catch a free person yourself, he pretends that he is very busy and runs past, and if he is lucky enough to stop him, then most likely he will not be able to tell more than what is already written on the price tag. Everyone at the checkout is also kind of tortured. I came with a purchase, they sent me to catch a consultant to arrange it (of course, he wasn't near the stands with goods), they asked if I had a bonus card, and since I didn't, if I wanted to issue it. I asked why I needed it, instead of answering, they silently gave me the check and continued to communicate with each other. Get involved in staff training, it's funny when some shawarma kiosk works better than a large network.
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10
3
October 29, 2019
10/25/2019 (Friday) In the evening, employees of the 5th element brought the "replacement fund" of the washing machine, with an even larger (compared to the previous "replacement fund")a defect (the drum door is broken). They left the washing machine and left. Already on 29.10.2019 (Tuesday), none of the employees of the 5th Element contacted us to connect it. The service is magical.
At first, the master suggests pouring "a little bit" of powder, denying the problem of a new washing machine. After long requests and proofs, the 5th Element nevertheless takes it "for repair". Now, apparently, they offer to use a washing machine from the "replacement fund", as a matter of fact, without installation and connection.
C-service
I sincerely do not recommend the store!
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2
September 6, 2019
A fairly large store. It is comfortably arranged inside. There is a sofa to sit on. Children can also draw there. In general, while my wife is shopping, you can run there :)
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6
1
January 9, 2022
There are few consultants, and the administrators are rude. In terms of assortment, the store is good
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3
1
November 9, 2020
Obsessively ironing Windows with an office package when buying a laptop, an inaccurate product description, a small selection of household appliances, grow and grow......
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6
November 26, 2019
A good store, the area is normal, a lot of things are available. It does not stand out in any particular way from the rest of the stores in its network. The consultants are polite
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3
1
January 24, 2022
A small assortment of goods. I had to buy the product at another store.
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3
2
September 30, 2021
A large hardware store, there is almost everything you need!
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2
1
October 15, 2019
A very large store with a huge selection of products. There is a comfortable sofa for waiting. Beautiful interior. Near the metro
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5
1
April 25, 2020
We bought a laptop. 3 times they brought it to the store with a defect, and the staff replied that the system was installed crookedly. That's how they installed it themselves. The laptop is not working, but they tell us that everything is fine with it. Excellent service, I don't even want to use it
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