5 Element
199 reviews
February 22, 2023
Once it was a really good chain with a wide range and good prices for some goods and a level of service. To date, alas, there is none of the above. If a customer comes to you for a certain product, while knowing for sure that it is available in this particular store, you do not need to try to give him an analogue at a price four times more expensive, while pretending that you have never had this position. There is a separate story about waiting for a consultant, probably you can wait for the fourth line of the Minsk metro sooner.
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6
June 20
So I bought a coffee machine in this terrible store 5 element on Prytytsky, 156 on May 31 and put it into repair on June 3. Sellers persistently insist on taking an additional guarantee. I do not recommend this store, especially the management, sellers.
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2
December 17
Fire, not a store! The sellers came up to help so imperceptibly that in half an hour he came out with the phone he was looking for. Respect!
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August 5, 2023
the staff is helpful and kind. the product is of high quality. there are many different companies, discounts and promotions. the location is good. but sometimes there are small queues of 2-3 people
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2
1
November 25
Consultants, they walk like lost, they can't give exhaustive advice, they can read about the product from the Internet, I can do it myself
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August 19
Serving a low level!The quality of the work is low, All the equipment was collected in the basement!
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October 17, 2023
Terrible store. Consultants are clueless, they follow each other, they giggle. A year ago we bought a refrigerator. We asked the consultant to help us choose, so he stupidly walked along the rows with us and studied the characteristics pasted on the doors. I can read without it. And a month ago we bought a vegetable dryer. There is generally a fieria of stupidity. The consultant took the dryer out of the box, but there is no door on it, it was separately packed at the bottom of the box. I ask him where is the door? And he replies that she probably isn't in this model))). And funny and sad. The service is at zero. Either train your consultants, or drive them to the neck!
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2
December 7
A good store, I bought all the appliances for the house right here! Recommend
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December 11
Conveniently, prices are better for some products than in online stores
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February 27
Despite the well-organized TLF consultation service, the buyer still needs to be attentive to his (even the most absurd) task / problem with which he came to the store. More often, in stores, most consultants present their knowledge of the difference between VA/IPS matrices to the client like a cheat sheet, masterfully conduct the diagonal, simultaneously juggling pixels and finally all this is flavored with the juiciness of OLED technologies. It is clear that for the solemn transfer of an ordinary buyer to the cashier for a check, this is quite enough ...
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Faced with this approach in several stores of the chain, I was ready to refuse to buy, if not for the case – I was lucky in the 5-element in the shopping center on Kamennaya Hill. There I saw how one of the consultants helps the client with the choice (he does not "load" and shines with his knowledge, namely in MY WAY!). I decided to turn to him with a choice.
And since the task was non–standard: to buy 3in1 - to test in practice the expediency (in my case) of using a TV instead of a monitor: for work, for movies, and for games.
The technical "anamnesis" of the Internet and workplace conditions (0.8 - 2m) predicted 16:9 ~38" c OLED and >100 Hz. But the risk of lack of experience working close to a large screen (and not a dimensionless wallet) first prompted an experiment with budget models and other TTX. And here it was impossible to do without the help of a consultant on the spot, and without a test when buying.
So, the consultant (name is Vladislav) turned out to be, as they say, with a "twinkle in his eyes" to his business and work: he clarified everything, made his comments, shared his personal experience of switching to a larger monitor. Patiently allowed me to test (pre-downloaded tests on a laptop) the models brought by the delivery service to the store. When unpacking as much as 4 times (che-re Karl!!!) I unpacked and packed the boxes when selecting and testing a suitable model. And this is not counting the time spent checking the highlights of the matrix and searching for broken pixels. At the same time, Vladislav managed to serve other suitable customers without dumping them on colleagues. Here is such a store in the 5element network.
Result:
- savings = 2500 rubles. (without fear, I mercilessly use this "educational" trophy);
- warranty + a proven monitor without glare and broken pixels (not a cat in a bag, more precisely in a box),
- games = did not change PC settings (full immersion);
- movies and TV = as expected, everything is OK by default;
- work = removed additional monitors, graphs-I don't scroll through tables;
- health = I removed my glasses, I change the image scale depending on the distance (sitting / lying down).
Epicrisis and conclusions based on the results of the purchase:
1) Don't waste your precious time looking at pictures, photos and reviews. Believe me, "feel it alive" and make sure that this is your style – it will not work according to the pictures;
2) replacement for the online purchase of complex household appliances, if something did not suit you - that's another story. It is better to immediately contact the store and check everything on the spot.
3) do not hesitate to ask the seller/ consultant "stupid" questions. If you want an answer, you need to ask a question. And a good consultant is better than any couch theorist on the Internet (because your case is unique, isn't it?))).
Happy shopping!
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1
July 9, 2023
Terrible service, I have never seen such an attitude anywhere else. I bought headphones over 200 rubles., and they treated me as if I was asking them to sell me one wire. Everything is based on the motives of "you need to - you go." The consultant did not come, I was in a hurry and approached myself. He asked me what I wanted and said "now" and then continued to consider something. I didn't want to talk about models at all. They gave me a bag with hair on them, which I had to clean up, and the girl watched it. I wanted to check them when I had already paid, they looked at me as if I didn't understand what I was asking and then in a rude tone foaza sounded: "check!". If I hadn't been looking for specific headphones all over the network, I wouldn't have bought anything there in my life.
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3
January 12
Everything was fine, Christmas, etc., but we decided to update the TV.
We coveted the 18-month installment plan provided by this seller and took a newer model with a larger diagonal.
It did not work out online, at the last stage of registration on the site, the service hung up and asked to contact the Bank.
OK! It doesn't seem to have anything to do with the store.
We went to the Bank. The bankers, not understanding the essence of the question, what does the Bank have to do with it, checked everything down to the phone number, whether it has changed over the past three years.
The next day, at the next attempt at registration, the result was the same.
The operator of the store's call center called again and explained that the procedure can be performed offline in any store, not online. And then she will have custody and we will continue the registration.
We have a GRINN nearby (Minsk, Prytytsky 156).
Okay, let's go there.
There we explained the purpose of the visit for a long time.
The girl who was on orders asked for an SMS confirming the order placement, then explained that she did not see the request by number, because it was via the Internet. And in general, what does it have to do with it, because the essence of the problem is in the bank installment plan.
Another girl, a representative of the Bank, spent a long time finding out which bank we were using, not realizing that there was no bank option on the site. And in general, he cannot score, because there is no application from the store.
And if we make a new request, we have to pay for the delivery, which was initially free.
As a result, we agreed to pay for the delivery.
Then the rusty wheels turned and...
Let's go check out.
Check out - plus another ten minutes. We listened to all sorts of nonsense about the fact that televisions are supplied from Poland, and the relationship is now "you know what" and it is desirable to buy an additional guarantee ...
After listening to this nonsense, we went on.
The next stage is the registration of delivery.
They came to the counter, the girl came up and defiantly began sorting through the papers.
After a couple of minutes, I asked her what her name was.
In response... I got the answer)))
We left the store about 45 minutes later, without any joy from the purchase.
Naively believing that we are heroes and the end of adventures.
The TV arrived today.
Two guys walk in and boots across the apartment into the back room on the carpet.
Without paying attention to the menu at all, they take out the TV.
Without responding to my questions and request for verification.
He points with his finger where I need to look, turns it on.
As soon as the screen lights up, he pulls the plug out of the socket and asks to sign for acceptance.
I explain that until I see the pictures and hear that there is a sound, I will not accept.
They put everything in a box and go out.
(I even recorded this epic episode on video).
I'm coming back to the store.
The delivery girl smiles and explains that she already knows everything.
Everything is what the movers did not deliver.
And why, we tried to find out with her.
It seems obvious to her that the TV needs to be checked.
And the glow of the screen is not enough to confirm the functionality.
We're calling another girl.
They started to tell me about the regulations.
I asked to see where they were written...
ended up saying that she promised to write in the comments on the next delivery, which would provide an opportunity for verification.
I am at a loss to understand that there may actually be such strange Laws, I called the first store with a similar model that came across in the Yandex search results. There, when asked about the inspection, they asked, am I in Minsk?
And they immediately said that I would have 10-15 minutes to check.
And by the way, the price is 250 rubles cheaper.
But it seems like we have already paid and now we are writing a refusal, going through these circles of hell again...
okay.
A couple of hours later, the guy from the call center called.
He warned that the conversation was being recorded to coordinate the delivery time.
I explained that I was coordinating the time, but I would not accept the TV without checking.
And then we opened the dispute again for about five minutes.
There's another delivery tomorrow - we'll see.
In general, who is bored with life - you are in the 5th element!
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2
October 3
The price is above all. Consultants are annoying louts. They charged 19 rubles for delivery, although 60 km from the MKAD is free
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March 24
The distributors, there was an extended warranty on the coffee machine, refuse to replace it, the manager Denis, who led the sale, is cheating, says we will solve the issue and we will dial you...Manager Denis works in Park City, Mogilev
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1
May 31
I bought a phone. He asked me to put on a protective film. When they returned my phone, they said, "Well, the bubbles will pass." Less than a day later, she turned into something incomprehensible. I threw 69 rubles in the trash. I do not recommend giving "specialists" to glue a protective film on the phone. It is better to give it to professionals.
Also, when selling the phone, the seller "recommended" me to buy a charging unit, a good one… I asked how much it costs, they said it was inexpensive, 50 rubles, as a result, I bought everything in one fell swoop in a hurry, and already at home I found that the cost of the block was 109 rubles. I get the impression that I went not to a branded store with a strong brand, but to a tent in the radio market in the early 2000s. The impression is so-so.
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July 7
I want to express my gratitude to the seller Sergey Vezhnovets for buying the phone, for an individual approach to customers and an original explanation of the characteristics of the product!
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1
October 16, 2023
Of course, I put a five: the quality is systematically on top. Today, unfortunately, the situation is not very good, on October 14, I visited element 5 on Prytytsky 156 with my relatives to pick up a TV, hoping for the help of a consultant, so the consultant Goroshko behaved disgustingly: he imposed an extended warranty for too long and a lot, despite a series of refusals, comments from our side in the guarantee plan. We were about to buy a TV, but our patience could not stand it, so we decided to go to the 5th element on Goretsky, where consultant Grinev picked up the TV without any problems, also without imposing, reported once about the extended warranty - we bought a TV, besides, we purchased an extended warranty.
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1
May 6, 2022
In general, it's not bad, but... I bought a rondell frying pan for an induction cooker. The consultant helped determine the choice and recommended a pan with a titanium coating, assuring of its reliability and durability, and if something happens to it within a year, it can be handed over to the service for checking for factory defects. Less than 4 months later, the non-stick coating in the center of the pan began to collapse. I entered it into the service, they accepted it without any problems, they said they would take a photo and send it to the supplier. Two days later, a response came from the supplier, who professionally established that the damage was caused by overheating of the pan on an open fire (I have an induction cooker, cooking was done at 7-8 power level) and the use of sharp metal objects (silicone spatula), to refuse a refund. Minus 100 rubles for a low-quality frying pan.
Do not trust consultants and do not buy rondell, it is better to pay extra and buy tefal.
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6
September 1
Never purchase additional services from all 5 element networks. Since the film sticker service is terrible and not difficult to be with this seller. The warranty is 1 day. After 1 month, it came off and I paid these Charlotans 60 white rubles. never use this service of this manszins.
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May 30
This is not the first time I have come here to buy household appliances. Consultants are great fellows 👍
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December 17, 2023
I drove after looking at whether there is a model of interest in the store.
Arriving at the store, I waited for a consultant for 10 minutes, after 40 minutes I searched for the product and did not find it... I'm in shock, I don't set foot in the fifth element anymore.
I have never seen such an attitude towards customers...
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1
1
March 17, 2023
The net is sliding to the bottom! It was much better 5 years ago.
I ordered an LG 32" monitor, specially with pickup, to check on the spot and not bother with couriers if something is wrong.
I came to pick up - I will not write about waiting for a specialist - a lot has already been written, not quickly, in short)))
in the end, a goldfinch comes, younger than my daughter and we go to watch the monitor! he connects it to the computer and starts some kind of game console.
I'm talking:
- I don't need a demo, turn on the fill with each color, I'll take a look and that's it!
He: - do you want to check for broken pixels?
- of course I do, it's a monitor!
- we have a paid check, 10 rubles!
- and how will you check? do you have a flaw detector?
- no, let's run a test and check the broken pixels!
- thank you, I'll check it myself, here I have a flash drive with five pictures, just turn it on, I'll look at it and we'll make it out!
- I can't!
- why??
- then it is necessary to connect the monitor to the computer!
- and for the demo I connected something to the phone??
- let me call a specialist, he will do everything!
it goes away and I still stand in place for 5-7 minutes, gradually boiling.
A second goldfinch arrives, with the same youthful pimples, and everything starts over:
- do you want a test? we have a paid one, 15(!!!) rubles!
- has it gone up in price? We just announced 10!))
- here we have a price list for additional services!
- young man, I'm buying a monitor for 1100 rubles, and you seriously expect to shake off another 15 rubles for semki for nothing?? keep your monitor for yourself, and I'll find a normal store!
And he left.
I understand that if they offered color adjustment with a calibrator, it would not be a pity to pay extra for it, but a divorce with a paid "look at a broken pixel with an eye" - I don't remember this since the 2000s! It's a disgrace!
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10
February 27
I came to this store to buy a graphics tablet. There were 4 tablets and I asked the consultant to help: tell me about the parameters, which is better in quality and price. In response, I received that I can look at the parameters on the Internet and choose what I like best. I have not received a response or consultation. I decided to approach another consultant in the hope of help. I've only heard the answers from the available consultants:"it's not our department; we don't understand it; it's probably the difference in tablet density." I understand that there were a lot of people, but when I saw that two consultants from the department I needed were just standing, I went to them, and they abruptly left somewhere. I stood there for 40 minutes hoping for at least some help, but I never got it. I don't even want to go into this store anymore.
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2
November 24
A beautiful store where I bought myself a watch is just super awesome
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October 5, 2023
Alkov Vladislav Pavlovich is the most competent and responsible seller in the store, the best seller
Definitely five stars for his work
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2
November 23, 2023
I bought Duracell alkaline batteries included with the keyboard (4 pcs). We worked for less than two months and sat down. Apparently they do not sell original products. For the first time, these batteries ran out so quickly. Draw your own conclusions
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July 7, 2023
The store occupies a large area. A lot of household appliances, household appliances. goods. Attentive sellers. Promotions are often held and discounts are available.
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September 12
Respect to Artyom Butenkov for the service. 12.09.2024
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November 26, 2022
I'm sorry, but I won't give you more than one star. Explain to me what is the essence of your loyalty program (bonus)?? You can save up, but you can only withdraw for goods at full cost, wtf??? What's the joke? I'm sorry, but you don't have such large deductions for the bonus program so as not to write off bonuses for promotional items. And the second point, show this genius who decided that bonuses will come in a month? What kind of nonsense is this? The first time I came to buy a USB hub and a mouse a week after buying a laptop, and there I was frozen out that the bonuses go to the card clearly through China and then I had to buy at full cost so as not to waste time ordering the same mouse elsewhere. I'm not talking about the usb hub at all. It was made by SVEN and the quality of execution was terrible (in order to use it normally, I had to put regular plastic rivets on glue and forget about this case. You know, there have already been two attempts to write off something for bonuses. Apparently this was the last time I came to you for shopping.
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6
August 6
I do not advise the store to buy an electric grinder on the first day it broke , it was given under warranty , the conclusion of mechanical damage is not a warranty case. The advice is not what not to buy , not the store, but the BOTTOM !
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October 31, 2023
I asked the consultant to help, showed the phone I needed, and finally brought another one, but the number of the first 3 digits matched and then there is no other and more expensive case. In fact, they cheated and sold a more expensive and worse phone.
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1
1
October 16, 2022
A good store. The prices are reasonable. A good assortment. Probably because of the super professionalism of the consultants, I will remove one star for them. If you ask a question, they will answer, if you don't ask, go read it yourself.
I liked the Huawei phone (I'll write this word in Russian letters). Who would have thought that he was not connected to Google. I'm not a guru, and I still know about it. And they didn't say anything, ayayai. By chance, when gluing the hydrofilm, they found out. That's a minus sign for them.
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2
January 2
It is not possible to get advice from employees, people who cannot help work, I approached three consultants, they all send and say go to another, and so everyone.
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1
1
January 27, 2022
It is impossible to characterize this store unambiguously, because on the one hand, there are a couple of advantages, and on the other, several disadvantages. The advantages are the location of the store and, perhaps, let's end there. Of the cons: consultants are the first. When you don't need to, everyone will come up four times. But when you need a consultation, it's like the wind blows them away. You wait for someone to come up, and you wait in vain. Well, we are not proud and, overcoming shyness and social phobia, we approach ourselves with a request to consult on a particular product. To which we get an answer from the series: "I specialize in something else", "I'm not from this department" (then what are you actually standing in this department for?), "another specialist advises on these products", etc. At this stage, we face a choice: a) the consultant suggests finding someone who who can help, b) we ourselves run around the store in search of the right person – a kind of quest, it's a pity that there is no marker above the characters.
If we are lucky, the consultant himself finds and directs to us someone who understands the technique we need. But if we're unlucky, we start looking for ourselves. Very often, the person we need is in the area of kitchen appliances in the company of three or four colleagues who are having fun and amicably discussing something. Great.
I rarely leave negative reviews, but here, I'm sorry, I can't pass by.
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6
1
December 26, 2021
Hello, I think this store is the best for those who can't make up their mind until the last moment, until they feel it, do not poke. Thank you for this opportunity. But there are disadvantages everywhere. Students who block the phone and do not let you watch, or turn on the speaker. The intrusive staff is very annoying with their unrestrained desire to sell, and to sell precisely for the purpose of selling, and to fulfill the goal of increasing the check several times. But I wouldn't assign this label to everyone indiscriminately. The consultants of this store have helped more than once and really guided in choosing the final equipment: a refrigerator, a washing machine. When choosing a TV, we were also given excellent recommendations, as well as compared it with samples from other manufacturers. This device turned out to be on display, and after thinking it over, we ordered online to this store, upon arrival at the store a couple of days later, we got a consultant who obsessively pushed the audio system to this TV. Why cram it in? Because he operated, only by the fact that the installment amount is 80 rubles higher. We strongly refused, and at the same time he decided to offer us a couple more times. He had no questions about the parameters of the room in which there would be a TV with an audio system, that it would not reveal itself, etc. And it was only upon arrival home and installation, and then testing, that we were convinced that this system would be superfluous under OUR conditions, because the TV's sound system is enough). Our next visit was an hour before closing time, in order to purchase a clipper. At first, we waited for the consultant for about 20 minutes, until we called him from the other side of the store, then the consultant found this product in the database, but it turned out to find this product in the store only the third time, and we left after the closure of this store.
According to our not modest observations, this store is quite often characterized by such adventures.
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1
1
August 29, 2021
A good hardware and gadget store. The location of all the goods is very convenient and, personally, I like the opportunity to test on the spot and touch all the gadgets. The only drawback will be the students who constantly turn on the speakers and run away. For some reason, no one drives them away, although they interfere with everyone…
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3
June 6, 2022
On June 6, I bought a hair dryer here. Firstly, not a single consultant deigned to come up for 10 minutes, although they walked around the hall. I barely caught the girl, well, I caught her.. without waiting for the consultant, I took the box and went to the checkout, and then I was noticed. Then it's more interesting, I go to the checkout and pay for the goods, they don't tell me where to go next. Okay, I ask myself and point out the direction. They say to me, "Yes, come in here." I stand waiting, 5 minutes pass, 10 (the cashiers chat among themselves and do not pay attention to me).. I decide that something is wrong here. I ask where to go. The answer killed: "Probably go there" and point in the opposite direction. I said, well, I checked with you. The cashier's answer (like Ksenia Tachkova): "And I didn't look where you were pointing"-out.Finally, I find my hair dryer. The package was not given or even offered, the box was closed badly-as a result, everything fell out and rolled on the escalator right away.
Guys, this is not a service, but a wild horror! I came to you for the first time and was disappointed (competitors simply did not have this product in stock)! You have no desire to buy anymore. Work on the service, it's disgusting
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5
October 25, 2023
Do not publish negative reviews ! Thereby mislead the buyer! Robot vacuum cleaner TCL Sweeva 2000 (black). Working time 90 minutes from the stated 150
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1
December 9
What to say if there is no banal thermal paste
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November 15, 2023
When buying a product , subscriptions and insurance are sold for unrealistic money . !!!.be attentive to the consultants !!!!!!
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1
June 15, 2022
A wide selection for a small store. Unobtrusive staff. The consultant, a girl on washing machines, provided knowledge of technical issues. Thank you for your help in choosing.
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2
December 30, 2023
The attitude is terrible, I chose the phone in 5 minutes, but I had to sit for 2 hours. I bought a phone, it was written headphones as a gift in the end they were not given.
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1
September 12, 2021
One of the chain stores of household appliances, telephony, audi, video, electrified tools and much more. Traditionally, a wide range, fast service and attentive managers.
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4
1
April 17, 2023
I came, chose, bought;) the sellers are polite, they try to sell insurance on equipment (it will be useful to someone). Everything is arranged! I recommend it!
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February 17, 2022
I ordered the necessary product through the shopping cart. They called me back and talked very politely. I had to pick up the order at the Green on Prytytsky 156. I liked the staff. Everyone was smiling, they were very attentive to my words, no one was playing football or making a sad face. The only drawback, but this is not a claim that there is nowhere to sit down to chat with the seller. But even here, the workers tried their best, they gave me a chair so that I would be comfortable. Thank you very much!
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2
June 27, 2023
They glued a protective film on the tablet, crookedly.the range of household appliances is good, the consultants are well done
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September 13, 2022
I chose a razor, honestly, the prices are excellent, you can't argue with that. But there is a problem with the service, sellers walk by themselves without paying attention to the buyer, and when you ask one seller, he sends to another (like not his department).... only 3 times the seller wrote out the goods to me....
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3
December 7, 2022
The consultant girl reluctantly checked if they had what I needed. I said hello to her, but she said no. And she was unhappy that she was distracted from talking to other consultants. It turned out that the right thing can be ordered on the website, but because of it there is no desire to do it.
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6
December 12
Quality of service
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October 29, 2022
Hello, there are some moments when employees lie when selling a phone!!!!!About the support for wireless charging, we come to buy the saying did not say this and does not support it, there are no protective glasses for this mod, they claimed that they were over!!!!!
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4