The service is no questions asked, polite. There is almost always a queue. The location is convenient. But the product, like everywhere else, needs to be inspected, it came with a defect, it took 3 days to return, so I brought it back on day 2, returned it without any problems.
The pick-up point evokes only positive emotions. Clean and tidy. The employees are friendly and tactful, they will help and prompt if necessary. There are practically no queues (Only on weekdays between 17:00 and 19:00 there may be 3 - 5 people in front of you when people return from work... But it can be understood ...). :)
21st Century Online Store
They can't solve the problem with the configuration for three days. There are no concrete results at all that they are trying to solve the problem. All that is missing are the bracket ties #571, which are not available in Belarus.
All the excuses for my calls and no result.
Never buy expensive goods here, especially furniture.
I ordered the toothbrush heads. The product was sold for several months. It turned out that the nozzle does not fit the brush. The cameraman tried to find something similar and help me with the choice, but unfortunately she didn't find anything. The money was returned.
This PVZ is excellent, the staff is good, you can check everything on the spot, the guarantees are filled out, the order arrives the next day, although the 21st century itself often brings marriages
I am deeply disappointed in this 21st century. I ordered a bike for a friend, paid for it online, and they postponed the delivery for 5 whole days! Now I'm going to a friend's house without a gift, and my mood is ruined. A very unpleasant experience!
I constantly choose this pick-up point (it's convenient for me between work and home)
The staff serves quickly and politely, explains the incomprehensibility, so the difficulty of finding a parking space (near the Uruchye metro station) does not bother you, you can "prop up" someone - you will not hang for a long time
He took a microphone buttonhole. There are no questions to the staff, everything is fast, everything was checked on the spot, they gave tips on how to use it and most importantly - quickly! I definitely recommend this item
Almost every week I pick up some kind of purchase from this pick-up point. There are no complaints about the work. I used to get in line a couple of times because of the returns of warranty goods by other people. But I treat it calmly and with understanding
Disgusting service!!! At the pick-up point, the staff refused to open the package, referring to the fact that you have 3 days for inspection, bring it to us if anything. The marriage was discovered within an hour, and a refund request was written. No one called back for tomorrow or the next day. I call myself, an employee calls back with the words "the product will be at the point tomorrow, 03.09.2023 after 13.00, a message about this comes to Viber. 03.09 a message arrives that the product is delayed, an employee calls and claims that the delay is technical, the product will be TOMORROW, 04.09.2023, after 13.00. 04.09 there are no messages about delivery, no messages about delay and calls, the message about delivery 03.09.2023 is deleted from the correspondence, 100 attempts to get through, 2 times the conversation ends with "with You will be contacted," no one eventually called back. And only through the bot they replied that the delivery - attention, it will be 07.09.2023!!!!!!!!!! But it is not known if it will be at all. I have one main question for the 21st century - WHY LIE??? Also to clean up messages. I DO NOT RECOMMEND IT!
As for the office, everything is fine, well done guys. But buying something without fitting is such a pleasure. This is the disadvantage of all online stores.
I had a positive shopping experience.But still, I would like to mention a couple of points. In November, at a super sale, we ordered a chair with delivery in a week. In fact, there were 2 postponements with timely warning, but they were delivered only a month and a week later. It didn't matter to us, so we went forward. There may be misunderstandings with pricing, but after the sale, the chair began to cost a little cheaper than during the discount sale))).
And the situation with interest-free installments is not entirely clear. Initially, it was chosen for payment. But when they started counting, they realized that there was a commission, so they re-ordered for cash.
A very convenient point. The staff are smart and polite. Well done!
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Наталия Романова
Level 12 Local Expert
September 12, 2024
It always works out to park. There is no workload - no need to wait. The guys are more or less clean. One disadvantage is that upon receipt of the goods, the guys do not offer to open it to check the integrity and operability!
For many years we ordered goods in the XXI century and were always satisfied, but this summer they just amazed us. We placed an order on July 16. The delivery was supposed to be in two days. They called me twice and postponed the delivery due to some insurmountable circumstances. Finally, on July 27, they delivered, but only part of it, while politely asking if I wanted to give up the second part! When they heard "no, I don't want to refuse," they promised to deliver it in a couple of days. Then they called and rescheduled it for August 5th. But the time was inconvenient for us. The request to reschedule was REFUSED a little later. As a result of this leapfrog, we refused the second part of the order. And the sediment, of course, remained unpleasant. Question: if there is such a difficulty with delivery, why does the store accept orders? I consider this situation to be completely disrespectful to me as a client and I am unlikely to use the services of the 21st century...
Everything is as always, prompt, responsive. I came, paid, and took it away. So I would change the opposite in order to see the product first, and then pay, there have been cases that it is damaged, but not significantly, and there is no time to bother with a refund, so 21 v makes a bet on this, so you need to change something so that you can safely order expensive things. And so it's a big plus and only for the staff.
Lozhinskaya, Yes. Lesnoy, 1 by bank transfer.......Just......no comments. Delivery is not on time, constantly postponing, then the goods have arrived, then they cannot issue invoices, constantly postponing the order, very angry. From the Box, there were no questions.
You cannot pay with a Halva card using your debit funds on the card. How to do this, they do not know or do not want to know, because in stores of other chains it is not a problem, there is a terminal or settings of one terminal for credit funds, but there is for their own.
As a result, be ready to find out about it right on the spot and then either run around looking for where to withdraw money in a hurry, or pay the full cost of the product without taking into account discounts.
It turns out so interestingly that the joint seems to be theirs, but the buyer pays for these joints and flaws
I constantly order in the 21st century. At this point, it is always friendly and somehow friendly. There are queues, but not strong ones. The guys always try not to delay and quickly and promptly issue orders, for which we thank them very much!
The Lozhinskaya pick-up point. December 29th. I'm waiting for my certificates to arrive. One for the whole point. The employee barked, "Woman!" That's how he called me to receive the goods.
I've been with you for many years 21век.by . Now I'm wondering if employees are trained to communicate with the client???
They were quickly given out. There was no queue. I bought a hood. At the request, they unpacked, checked, and packed. Everything is fine. The location is convenient, there is Parking nearby
Like it
- clean, neat
- there was no queue
- speed of delivery
I didn't like it
- they did not immediately demonstrate a complex technical product, they answered my request with an excuse about 14 days - I had to insist
- I put my signature for not checking (completeness, appearance), and I was not even immediately asked to open the box, but we ask for a signature)
- the company warranty card is not filled in, I do not know what kind of warranty service the 21st century has, but according to the law, the company warranty card must be filled in, perhaps due to the fact that it was inconveniently in the box, the employee did not fill it out - it must be taken out, and then also packed as it was..
- the 21st century coupon indicated that there is no serial number, although it is on the device, I regard this as an employee who was too lazy to look for
- no package or scotch tape pen offered
Thanks for the product and service, except for the service provided by the issuing officer.
Yesterday I bought a semi-automatic welding machine, today I tried it, it works fine, but I haven't tried it yet with welding wire electrodes because while it is not available, I will buy a wire, then I will write a review thanks for the device I have long wanted to buy one.
At this point, we always quickly receive the goods ordered from the 21st century online store. There is a comfortable soft waiting area. Payments by any card and in cash. Thanks to the team for their well-coordinated work.
A good store is only a plus
+ Clean
+Friendly staff
+ There is no queue at the checkout
+Good things
+ It's cheap
+Discounts
+New Year's gifts
I wish you all the best!
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Юрий С.
Level 12 Local Expert
October 28, 2022
Disgusting store (became). I've always shopped in the 21st century, but recent orders are constantly delayed. You place an order, seeing one date, but in fact it is different (of course, later), then it turns out that not everything was brought to the point and everything starts over. Of the last 5 orders, probably none were executed correctly. I constantly have to correspond with tech support and find out what happened. The prices are simply inadequate, but I bought here by inertia, because it was (before) fast and convenient. Not now! Fast and not! comfortable. Today, my last order, made a week ago, was postponed for another week ahead. Total: 2 weeks. Do I need this? No. This is my last order in this store.
We ordered the product. I received a message that I can pick it up after 19.00 today. We arrived and said that we were not ready. It will be closer to 20.00. We arrived at 20.00, and the message came about readiness. We stood in line to hear that the product was not ready. I was the first to encounter such an attitude in the 21st century.
I ordered winter tires for the car here. There was a special offer, a very large discount and an installment plan. The guy at this pick-up point offered to put all 4 wheels in my car, for which I am very grateful to him. 5 stars, guys!