We ordered the product. I received a message that I can pick it up after 19.00 today. We arrived and said that we were not ready. It will be closer to 20.00. We arrived at 20.00, and the message came about readiness. We stood in line to hear that the product was not ready. I was the first to encounter such an attitude in the 21st century.
I ordered winter tires for the car here. There was a special offer, a very large discount and an installment plan. The guy at this pick-up point offered to put all 4 wheels in my car, for which I am very grateful to him. 5 stars, guys!
The service is always at the highest level, matching the prices and the site.
Prices are higher than those of competitors, with all the buns (warranty, term on the market and other blah blah blah) in general, I am ready to overpay a little, but at the same time I will be confident in the seller
I have taken orders many times, they are quickly processed and brought, if necessary, they check the goods on the spot. There are computers, you can select the product and order it on the spot.
It's a little strange to pay first, then receive the goods. I hope in case of a jamb, the money will be returned immediately. But in general, the point is like a point.
The online store may be good, but the managers are not educated yet there is no tact in communicating with customers, I'm not talking about everyone, but there are people who only spoil the reputation of the store
There are no complaints about the employees, they are always polite, in principle, a convenient online store. Everything is fine, until you are satisfied with the product, then just a loss of money.
I ordered an accumulator for a car, a message came that it would be delivered on 25.11. From 18.20 to 19.10. Then at 18.52 a message came that the courier was delayed and would deliver the goods within an hour. It took another hour, but no courier or order. And there are no more messages. Where is who?
The service is fast, the guys are just great.The only thing that is confusing is the situation with the delivery of the goods.The buyer is essentially shouted the name of the product, thus beckoning to the pick-up counter.Maybe there is a point in a terminal with numbers?! And not to shout :- "Who's behind the iron? Come in here!"
There is basically no need to wait, they work quickly, the only thing I had to remind them that it would be good to check the goods before giving them to the buyer.
An expensive online store is much cheaper, I ordered some kind of antifreeze, came quickly, gave it away just as quickly, without queues and jostling) it's convenient that there are many points where you can pick it up!
Everything is as it should be, I ordered, came, paid if necessary and took the order. But I think it can be improved if, upon receipt, I do not need to dictate the order number, and by clicking the button in the application I will automatically get into the electronic queue for receipt, I think it will be more convenient.
The product is mixed up in the name and pictures, I don't know what they are doing there, only delivery is out of organization, but I need the product, and they bring me the wrong one.