The hotel is amazing, the rooms are clean and comfortable. The staff is very friendly and helpful. The pool is super —warm and pleasant. The cafe at the hotel deserves special praise: incredibly delicious, a huge selection of dishes and great cocktails. We will definitely come back! 😍

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Серж Я

Level 5 Local Expert

В целом за свою стоимость отель неплохой. Из недостатков, очень плохо кормят и обслуживают в кафе при отеле (еда не свежая, шаурму делать вообще не умеют, официант путает какой заказ куда нести). На рецепшине не всегда можно кого-то найти. Не куда выкидывать мусор. САМЫЙ БОЛЬШОЙ НЕДОСТАТОК ЭТО ГРОМКАЯ МУЗЫКА ИЗ СОСЕДНЕЙ КАФЕШКИ, которая заглушает ноутбук или телик в номере с закрытым окном и дверью. Из положительного, бассейн в отеле (а в Пицунде это редкость). Отель легко найти. Пляж рядом. Рядом с отелем хватает кафешек и магазинов

Марина К.

Level 6 Local Expert

We had a rest from 07/27 to 08/04/2025. There were 3 adults and children (2 rooms). The rooms are large, with a double bed and a sofa. There is air conditioning in the room, refrigerator, mugs, mosquito nets on the windows, curtains), towels for feet, face and bath towels, beach towels are provided on request, garbage bags, toilet paper in the room, but if it runs out, they are provided. After 4 days, they asked me to clean up the room, change all the towels and bed linen-everything was done. It all depends on what purpose you are going for, to find fault and sit in the room or enjoy nature, beaches and the sea!!! Breakfast was included in the price- very satisfying and delicious! There are 3 types of porridge or omelet to choose from./scrambled eggs, 2 space pancakes, pancakes stuffed with cottage cheese and cheesecakes, sour cream, jam, condensed milk to choose from, also sliced sausage and cheese + butter and 2 delicious tortillas, tea/coffee. Lunches and dinners are also delicious, the portions are large, the price tag is average like all cafes there, the main thing is delicious and without consequences))!!! The music from the neighboring cafe does not interfere, we can say that there is one music for 2 cafes, but if you want to sit in silence, go to the sea, but there is also music from the cafe on the beach. You can close the window in the room, turn on the air conditioner - it will be quiet and cool)) There were times when the lights and water were turned off, but this was all over Pitsunda and Abkhazia as a whole, different lines were turned off. (subscribed to gr in the cart, they wrote about it there). The staff is polite and sociable. I recommend the Palma Hotel for relaxation!!! And a HUGE plus is that the sea is 2 minutes away!

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