I do not recommend contacting the bank. It is enough to sit in line and listen to the indignation of customers. It's a nightmare. There was a turtle card, there were never any operations on it. I was just lying around. But then it turned out that a certain debt had been formed. I applied to the bank. It turned out that the card received a payment of several kopecks. Yelling! ))) Therefore, due to the movement of the bill, you need to pay for using the card. I immediately closed this divorce card in the divorce bank.
There was a very bad sediment after this bank branch. To close the Turtle card, I had to go to the bank three times, and in the end I closed it myself, through Internet banking. 1. An employee who works with clients on the card, for some reason, does not give all the information at once, but in parts. In my first visit, he did not say that I could close the card myself, but only through the branch, when I pay everything by card (and only in cash if at a bank branch), he did not even say about self-closing. When I once again came, paid for everything through the cashier, and sat in line for about an hour, it turned out that money was put to me at the checkout in a different way than it should have been, that the money was invisible (although I said at the checkout that I had come to close the card). As a result, when I started swearing, then they told me that I could close the card MYSELF!!!!!! Which I did! Just a terrible bank!!!!
The ball is today 05.12.2023 at 10.30.Elvira Surenovna served me. If you can call it maintenance. I wanted to open a deposit. She was never able to do it. Because, constantly on the phone, he is rude to the remark. The answer was, "Here you come and sit in silence."The reputation of the bank, these are such employees. Sad!