I would like to express my deep gratitude to Nikita, an employee of this office. Excellent, courteous service. Today, at the peak, 04.09.2025, I visited the office. Despite the fact that the place of account management is Moscow, he helped me figure out and quickly resolved all the issues, advised on various banking products, helped me master the bank's application, which I didn't really understand. Nikita, thank you very much, you are a Human Being. I also want to express my great gratitude to the security guards and the receptionist, who gave me a ticket so that the waiting time with young children would not turn into eternity. Thank you guys so much! To be honest, I was afraid to go after reading the reviews. But I have never confirmed the negative towards this department. Thank you.

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Татьяна Зуб

Level 3 Local Expert

I visited the VTB branch and was extremely dissatisfied with the service. At the reception, the employee behaved irritably and unkindly. It was necessary to get to specialists in individuals and legal entities, but instead of a logical organization of the reception, they were forced to just wait. Victoria Sysoenko, a specialist in legal entities, was without a client all this time, but claimed that she had called me and communicated in a rude tone. I kindly ask the management to pay attention to the quality of service and the level of communication of the staff.

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Ольга Маслакова

Level 3 Local Expert

Thank you for your prompt and competent service! The wait is minimal, all the questions were solved quickly! The communication is polite and friendly. The atmosphere in the department is friendly. Clean and cozy!

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18 reviews