DHL Express Srbija

5.0

61 rating

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Level 2 Local Expert

Beware of extremely slow and unresponsive export custom handling First I should say that I am very happy with most people at DHL,Serbia. The major problem is the people working with export customs clearance, specifically Anastasija K. My daughter was moving from Serbia to Sweden and we shipped her household items. Anastasija K. sent me a mail in Serbian as if I was exporting goods. I wrote back that I don't understand Serbian and that I am shipping my daughters household items and needed help in filling out the document. No response whatsoever. I mail in total 5 messages but no response. I called DHL Serbia who said that the problems with delay was at export customs and that they should notify her and she would get back to me within 1-1 1/2 hours. She never contacted med. Finally, I had to call DHL Serbia where a very kind guy gave me all the necessary information, which I sent to Anastasija K. Not a word as answer. Finally, after waiting to send the boxes for after waiting since April 3, the boxes were send April 30. Even so, it took from that date until today, May 8th, until I received the boxes. Much, much longer than promised for this type of shipment. Airway bill # 3368946265

Евгений П.

Level 12 Local Expert

Very nice staff!!

Denis K.

Level 4 Local Expert

The package from the USA to Belgrade arrived in 2 days. In Belgrade, the parcel has been with DHL for a month now, after repeated requests for additional documents for customs clearance and payment of duties, the Serbian DHL office demanded an additional RSD 3159 from me for their assistance in customs clearance of the parcel. The payment invoice has the line "Click here to securely pay online and avoid any negative impact on the delivery of your shipment", I don't know what they mean, but it doesn't sound very good. I'm trying to figure out which one they want to get the money for and challenge the need for this payment, but it's not easy because the customs escort department ignores my requests. The package has not been delivered yet.

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Елена С.

Level 4 Local Expert

Great! They received their passports after an interview at the US consulate. Quickly, clearly, and kindly. The employee helped to order a taxi. The visit to the office took no more than 5 minutes.

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Илья К.

Level 3 Local Expert

The DHL service point in Belgrade made a great impression on me. The staff was polite and professional. The location is very convenient. I especially liked that I could track my parcel in real time and it arrived on time. I will definitely use this service point again and recommend it to everyone. Excellent quality of service!

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Насыров Эмиль Ильдарович

Level 3 Local Expert

Terrible conditions. I ordered the delivery of the goods for 60e, paid for the delivery in 30e. So they made me pay another 60e for customs and escort at the customs office. I strongly advise against using

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Evgenia Antonenkova

Level 8 Local Expert

We did everything very quickly . There are practically no people . The staff is very polite. We received passports with visas here .

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Дарья С.

Level 16 Local Expert

Fast service, the only disadvantage for tourists is that there is no WiFi if you are required to send some documents, you will have to turn on roaming

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Юлия К.

Level 8 Local Expert

I received a passport with an American visa. There was no queue. It was served in 2 minutes. Very friendly guys. The office is located a little far from the center. I took a taxi for about 30 minutes.

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Александр З.

Level 7 Local Expert

There are no queues, polite staff, free water, comfortable chairs for visitors, a coffee machine in the lobby. The disadvantage is an inconvenient departure.

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galina bas

Level 3 Local Expert

I received the document very quickly. You just need to show a passport photo. It takes 25-30 minutes by taxi from the center

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Виктор М.

Level 8 Local Expert

Everything is fast, clear, and neat. There's nothing more to say

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Юрий Громыко

Level 6 Local Expert

On the outskirts, in new Belgrade, but everything is fast on Yandex.taxi: an hour from a cent there, an hour ago, well, just like in Moscow