Beware of extremely slow and unresponsive export custom handling First I should say that I am very happy with most people at DHL,Serbia. The major problem is the people working with export customs clearance, specifically Anastasija K. My daughter was moving from Serbia to Sweden and we shipped her household items. Anastasija K. sent me a mail in Serbian as if I was exporting goods. I wrote back that I don't understand Serbian and that I am shipping my daughters household items and needed help in filling out the document. No response whatsoever. I mail in total 5 messages but no response. I called DHL Serbia who said that the problems with delay was at export customs and that they should notify her and she would get back to me within 1-1 1/2 hours. She never contacted med. Finally, I had to call DHL Serbia where a very kind guy gave me all the necessary information, which I sent to Anastasija K. Not a word as answer. Finally, after waiting to send the boxes for after waiting since April 3, the boxes were send April 30. Even so, it took from that date until today, May 8th, until I received the boxes. Much, much longer than promised for this type of shipment. Airway bill # 3368946265

Евгений П.

Level 12 Local Expert

Very nice staff!!

Denis K.

Level 4 Local Expert

The package from the USA to Belgrade arrived in 2 days. In Belgrade, the parcel has been with DHL for a month now, after repeated requests for additional documents for customs clearance and payment of duties, the Serbian DHL office demanded an additional RSD 3159 from me for their assistance in customs clearance of the parcel. The payment invoice has the line "Click here to securely pay online and avoid any negative impact on the delivery of your shipment", I don't know what they mean, but it doesn't sound very good. I'm trying to figure out which one they want to get the money for and challenge the need for this payment, but it's not easy because the customs escort department ignores my requests. The package has not been delivered yet.

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