05/14/2026, I came to apply for maternity benefits, etc.. During the process of accepting documents, my husband had to go to the office twice that evening after work to redo the extract from the workbook in order to be in time for the closure of the "one window" service. I brought a new one, I served it, and it's not the same again. I had to go to my husband's office again the next day, from morning to 12 o'clock (as it was said), with a one-month-old child, to get this statement. And that's why, because the employee verbally told us what to provide and what to write, and even with such a dissatisfied tone, as if we ourselves should know how and what to do. He did not provide either a sample or a written list. As people who don't work with documents every day, we don't have to know what certain papers should look like and what they should contain. And when I arrived around 11 o'clock with a redone statement, I was presented with "where have you been before?". But the statement was eventually accepted. It would be correct to make a stand / folder with sample documents, or prescribed instructions for these documents, which can be recorded by means of photography for further actions with these documents in order to assemble the necessary package of documents the first time and not waste additional resources in the form of fuel and time at least. The only advantage is that the queue is not so large and moves relatively quickly.

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Ольга Б.

Level 4 Local Expert

I thank Lilia Kozlovskaya and her supervisor for their patience and understanding, despite such pressure and huge queues, the staff serve quickly and communicate pleasantly, which is very rare in such organizations! I wish there were more such wonderful people.

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Аня

Level 5 Local Expert

It was extremely inconvenient to fill out an application with a child. Despite the fact that the child crumpled the documents, was moody and prevented him from filling out the application. The employee did not show any negativity, on the contrary. It was inconvenient to read and fill out, he told me where and what to write. Thank you. There was no queue at all.

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