Mts

4.0

88 ratings

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Level 19 Local Expert

A fantastic visit awaited me today on 04/28/26, when applying for a SIM card: dear girl Ksenia made a mistake in my last name, which she copied from her passport, and eventually issued it incorrectly. An application was made to change my data in order to bring it into line. All this nonsense lasted 50 minutes (!). When asked why you need to take a photo on a webcam, she could not answer. At the same time, the man was issued the same SIM card in 10 minutes, without photos and red tape. As a result, of course, I no longer needed a SIM card with such incomprehensible procedures, and the money I paid was returned. Although it took another 20 minutes. As a result, more than an hour of time was spent, and the confidence that people know what they are doing is lost. Definitely not recommended. Go to the neighboring Life, they make a SIM card in 15 minutes, and the tariff is more pleasant.

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MiKaM

Level 8 Local Expert

just a great employee, not exactly what he wants, works fast, smiles, is happy to help and give the right amount of information. He takes care of his assessment and deserves every respect.

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Екатерина

Level 4 Local Expert

We visited this communication store yesterday (05/19) in order to purchase a SIM card. We asked twice if the Internet included in the tariff plan offered to us was unlimited, and both times we were told "yes", without any reservations. Later it turned out that unlimited, in the opinion of the girls, is 30 GB at unlimited speed, and then the so-called "unlimited" runs at a speed of NO MORE THAN 1 MB/s, which in fact turned out to be a complete lack of Internet. Internet distribution is also paid for in the tariff plan, and this is at a tariff cost of 40 bel. For some reason, the girls forgot to mention all this, simply "selling" us an absolutely useless and most expensive tariff plan. In this regard, the question to the management is why do you have incompetent employees who hide information that they are required to report? And, accordingly, the question is - how do we get back the money we paid for the SIM card, which turned out to be useless and not at all with the conditions that your employees announced to us?

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Андрей

Level 7 Local Expert

There is only one employee working. Extremely slow service. I am very glad that we are closing the contract and switching to another network.

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Денис

Level 4 Local Expert

I would like to express my special gratitude for the excellent work, which is very valuable to me, to Vladimir Mikhailovich Grakhovsky, an employee of MTS, who provided me with all the necessary and reliable information about the installment plan and the terms of purchase of goods on 10/16/2025 at the Castle shopping center. It's a pity that there was no equipment in the cabin at that moment. However, I saw that the employee really wanted to help me. Before that, there was an appeal to the online store, but the information provided there was incorrect and incomplete. It is very sad that the online store does not have information and does not inform the customer that the conditions may change when contacting the communication center. V. M. Grakhovsky's employee has an excellent combination of professionalism and human attitude.It is important that the company's management notices and appreciates such employees.

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Екатерина К.

Level 5 Local Expert

The service is terrible, we stood in line, and then it turned out that we needed to take a ticket, and the ticket vending machine itself is standing in the very classroom and the people who are standing at the checkout and paying for this machine are not visible

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Дмитрий Геннадьевич

Level 5 Local Expert

An excellent employee who takes the brunt of it, with so many clients and one operator, a trip to MTS turns into a clinic where you can easily stand for an hour or more while someone gets an installment plan.…

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Валерий В.

Level 8 Local Expert

They know absolutely nothing, they said so in plain text, it's a pity, I just wanted the Internet to work.

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Evgeni Antonovich

Level 5 Local Expert

I express my deep gratitude to MTS for the quick response to the written request, and even financial compensation, in connection with the incorrect operation of the MTS MUSIC application. And personally, the employees of this salon, for their help in solving this problem, were very competent.

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Егор Образцов

Level 5 Local Expert

It seems that in order to make a purchase of equipment in this store, you have to beg the seller to offer something or at least suggest availability.

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Тимур Валиуллин

Level 15 Local Expert

It's a very long wait. Saving the company on staff. One employee does not have time and a large queue is gathering. At the same time, the quality of communication is much inferior to the competitor. MTS management definitely needs to work with a calculator to compare the savings from cost reduction and the loss of income from the loss of customers.

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Герик Герикович

Level 6 Local Expert

I connected the SIM card (19.11), I want to thank the consultant! I picked up the room, arranged it, no problems, very politely and most importantly VERY QUICKLY!

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Илья

Level 14 Local Expert

We were at 21:30 on 17.01.2022 at the Winners 65. Extremely unfriendly attitude towards the client. A very unpleasant aftertaste from communicating with an employee of the salon. There is no outright rudeness, but the dismissive attitude left a very unpleasant impression.

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Татьяна С.

Level 2 Local Expert

Non-professional staff, promotions and discounts on smartphone models were viewed on the site. The services are not provided correctly, as a result, the money is not returned for more than 3 weeks, I had to call to find out where the money was lost. I don't know how it will end.

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Николай Х.

Level 10 Local Expert

The disgusting work of specialist Eugene K. I came to issue a SIM card to a legal entity and asked for a list of tariff plans, he gives me a list of CB and I understand that there is absolutely other information on the official site, when he started asking questions, he answered me that these are tariffs for individuals, and for legal entities go to the site and see for yourself. I can connect it, but I can't provide information... And then I realized that nothing would work with such a specialist. I also asked him to choose a SIM card with the code 29, to which he replied that it was a paid number selection service, although it was always free. Moreover, two pens do not write for customers, which the MTS salon specialist does not care about. Sadness of course!

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Максим Мельников

Level 5 Local Expert

Boorish, unfriendly staff.

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Level 12 Local Expert

We quickly transferred the number to another SIM with a different tariff (MTS)

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Елена Анатольевна

Level 7 Local Expert