I appeal to the management and to those who have been ordering sushi like us for more than three years. Yesterday, on August 13, I placed an order for 10,000 tenge, of which 3,000 are delivered since I live high in the mountains. The order was delayed for half an hour, but that's not the point! The order arrived, to say it's terrible is nothing to say! There is no cheese inside at all, the rice seems to have been cooked for a very long time, the old pizzas are actually wooden, made in such a way that it seems like a child was making in a sandbox. It looked like it was for dogs, what kind of attitude?? I wrote to them on WhatsApp, apologized and said they would send the complaint to the boss, I asked for a number, but they didn't give it to me. Instagram comments are closed. Where to turn to punish for a ruined dinner and money thrown in the trash. When will this attitude stop? I didn't expect such disappointment. We've been loyal customers for so many years, and now I can't get to the truth!

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Виктория Меджитова

Level 4 Local Expert

@Victoria Korolevskaya: We ordered the Empire set for the first time, and in principle we are trying these sushi for the first time, they said that the delivery is 60-90 minutes +- 30 minutes. In fact, the order arrived at 2:45 a.m., and that was probably because they called and advised them. What kind of sociability is this, we write to the chat when the order is placed, they say the courier is on the way and no longer respond to calls or messages. This is the first time I've come across this attitude towards my clients. @Victoria Korolevskaya: Regarding the quality of dried fruits, they do not match their price, what kind of rice is rice porridge, fish in Philadelphia is so thin that rice, soy diluted with water, is translucent. In general, sushi turned out to be terrible, if you don't want to waste money, it's better not to order.

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Sparkle

Level 3 Local Expert

I strongly do not recommend it. The delivery arrived very late. The quality of the food is disgusting, both in appearance and taste. The entire order immediately went to the trash. Calls and messages are not being answered, they are not going to refund the money, and comments on Instagram are closed. It's a disappointment.

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