Bakai

3.9

171 rating

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Level 12 Local Expert

I can only leave a good review.I opened 2 cards in SOM and in dollars. It was processed quickly, within 3 days, and there were no payment failures. I tried paying in Thailand and Turkey. The in-app support responds quickly. When withdrawing cash in Thailand, there was a large commission from the local bank, but that's another story.

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Данила Корижин

Level 7 Local Expert

Never, do you hear, never contact this bank if you are offered to issue a card for foreign payments!!!! We spent 45k for registration. In fact, there is no way to withdraw money from Russia to it. Support responds once every 2 days. It's impossible to use it now on vacation. They've been feeding me breakfast for 2 weeks now, and my vacation is ending. Trust only cash!! The bank is the bottom!

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Den B.

Level 13 Local Expert

I flew to Bishkek specifically to make an international card for this bank, in fact, I asked to be issued a physical dollar card, thinking that it would be beneficial for paying in other countries, and the employee herself somehow did not explain, but in the end, it is more profitable to make a SOM card, since there will be one when paying. the conversion of soms into the payment currency, when paying with a dollar card, there will be a double conversion, which is more profitable for Bakai... On the one hand, thank you, of course, for opening up to Russians, although it is still not 100% clear which banks to transfer to in Russia, and on the other hand, they are such smart assholes, they could have warned that it is better to make a SOM card right away....

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Андрей Бодров

Level 11 Local Expert

Fast, clear, efficient. I open my cards even without temporary registration in Kg. The only thing is that non-residents must have a foreign passport with a note on the date of crossing the border.

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светлана м.

Level 7 Local Expert

my experience of using this bank's card for payments outside the Russian Federation is very negative. The last straw for writing the review was the situation when the bank had an amount of 300 euros in its hold. according to the bank's rules, they hold it for 30 days and if the recipient does not confirm the debit, a refund occurs. After asking at least 10 questions, I barely got the answer that "unblocking will happen at the end of the working day at 18:00." It didn't happen, but I needed the money that day, because I was already on my way. That is, you can face complete unpredictability. But, as I said, there were many situations before that, after which I no longer trust the bank: 1. in the middle of the night upon arrival in another country, the card was blocked because no proof of income was provided (but no one warned about this at the time of issuing the card). Accordingly, the car rental was disrupted and a lot of time, nerves and extra money were lost. 2. After submitting the document, the card was unblocked. But after a few days it is blocked again, also after the end of the working day. They say the documents didn't fit, but why not initially tell them what kind of documents they should be...or inform us at the time of receipt...treacherously unpredictable again. 3. and periodically there are situations when I couldn't log into the app... That's such a "wonderful" experience. I would really like to refund the money and close the card. But, they ask to delete the reviews, but they are not in a hurry to return the money ((( I would never trust my trips to Bakai Bank again

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Mari

Level 10 Local Expert

I support the previous reviews about the bank's employees. 24/7 support does not respond promptly. Responses from living people like robots. They don't solve the issues, they delay them. They are constantly changing their requirements. Aizhan has a separate respect, aerobatics of the professional level. With all my angelic patience, she really drove me crazy with her mega professional unsubscribing requests. She is not attentive, skips requests, and gives almost one response per hour. I assume poor knowledge of the language and the query with the alphabet translates. Not an ounce of intelligence, unsubscribe and wait for an answer, we will inform you and went into the fog. Pretty woman!!! I wish you all patience and good luck.

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Елена М.

Level 18 Local Expert

Don't be fooled by old reviews about the bank. It's 2025, and the problem with SWIFT transfers has not been resolved. 24/7 online support writes one message per hour. It takes a whole day to figure out the reasons. You'll just be fooled. They do not send you an SMS message or a push notification that the transfer has been rejected. You will discover this pleasant surprise yourself. A nightmare, not a bank. Don't mess with me.

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Сергей Сергеев

Level 4 Local Expert

Do not contact this bank. In fact, the money was simply frozen because after the card was blocked due to fraudulent debit, the money was returned in half, but nothing can be done with the money now, because the card on which they were lying is still blocked. Even transferring money to your own work card at this bank or to a virtual card in order to be able to use them somehow is impossible due to the replacement of the Russian passport. they say come to the office to update your passport data. It's unclear why I can't manage my own money within the bank without flying to Kyrgyzstan in person without some pointless dancing with tambourines. It is not possible to transfer this money to a second work card in the application. at the moment I am abroad, having money in my account and other work cards, I have to look for some ways to pay for hotel reservations and tickets, although it was enough just to transfer them to a virtual card.

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Нурлан

Level 3 Local Expert

Terrible bank bureaucracy at the highest level, sent a transfer from the Russian Federation to his name and when filling out the recipient's data, the patronymic was omitted, the sender's bank's requests for corrections were not answered in any way, when you start ringing all the bells, it turns out that you need to go to bakai bank to write a refund application only then they already begin to review and it will take 3-10 working days, and if a person made a mistake while in the Russian Federation, will he come to the Kyrgyz Republic personally visit the bank and write statements? Living in the digital age, simple issues are not solved online and instantly! All this is done due to the refusal of repeated treatment and the loss of the wallet! There are other excellent customer-oriented banks, I recommend everyone who has read this review to think a hundred times before contacting this bank.

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Aliza.A

Level 5 Local Expert

I do not recommend using this bank abroad if you do not want to have a problem. The poorest and most problematic bank , they charge large fees and do not return money from frozen deposits . We also retained a $12 commission . You will not be able to withdraw dollars from ATMs, only through a checking account, like last century.

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Dan

Level 16 Local Expert

Blocked access to the app for no reason. According to the code word, access was not unblocked (they say that the "wrong" word, although it has been the same for 10 years and has not changed). In general, they don't give away the money, they use it for free. Now we have to fly to Bishkek to regain access. And then, maybe they'll come up with something else on the spot so as not to give it away. Terrible bank!

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Группа сайтов П.

Level 6 Local Expert

They bully the customers. Tech support is real people, but they respond worse than robots. Empty replies are sent for any questions related to swift transfers, and it is impossible to get a substantive answer from them. I do not advise Russians to open a card in this bank.

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...

Level 5 Local Expert

A bad bank. They changed the banking details without warning about it. There was no text message or email. Pushy doesn't work for them. As a result, the money went to no one knows where. Swift payments always come with some interruptions and long deadlines. I once sent money by number — as a result, they came to a blocked card for a year, although there were other cards.

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Андрей Ч.

Level 4 Local Expert

A terrible bank. SWIFT translations do not come from the word at all. The bank responds by unsubscribing that the problem is with the correspondent bank. But it's not the customers who choose the correspondent bank, but the management of Bakai Bank chose and signed contracts with correspondent banks. As a result, after 3 months of waiting and regular unsubscriptions from employees, I decided to terminate the contract, while the deposit for opening the card was also refused to be returned.

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Алексей Беляков

Level 6 Local Expert

This is not a bank, this is some kind of mockery, I can't say otherwise. Yes, I agree that due to the circumstances, I chose a "foreign bank" myself, but I certainly did not expect such disregard. I opened an account and a card to pay for my child's education in Ireland. I received an invoice at school, deposited the money on the card at Bakai Bank, and it took 5 minutes to transfer the money THERE. And that's it, the bank was no longer interested in me, I tried to pay the invoice for a week, I constantly needed some new documents, swift transfers were rejected, asked to confirm that I was not a terrorist, and so on. as a result, they wrote that it is impossible to make a swift transfer to Ireland because I am a resident of the Russian Federation. OK, I take my card details for foreign transfers and try to transfer money back from Bakai Bank to my account at the Bank of the Russian Federation, but it turns out that this cannot be done for many reasons, which are also called to you daily and the transfer is rejected! In short, the money just hangs in this leaky Bucket bank! If you are currently thinking about opening a card at this bank or not, then the answer is DEFINITELY NO! Save your nerves!

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Anna

Level 8 Local Expert

The quality of service is disgusting! First, my phone number was incorrectly entered into the system, and now for more than a month I've been trying to get them to change 1 digit. I call, write, send statements, and they feed and kick me with promises from one type of communication to another! Completing it. I don't know what happened today, the stars must have come together, and the sweet girl Akinai helped me in 2 minutes. I hope she will rise up the career ladder and put things in order at this bank.

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Александра С.

Level 4 Local Expert

Terrible bank, terrible support. The "internal policy of the bank" on withdrawal of funds is changing at the same time. They answer the fuck off and there is no transparency and specifics. If you lose your card, you can restore it only in person at a bank branch, even if you are in another part of the world. If you want to waste your nerves, contact here, the best option.

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Daria Fedorova

Level 6 Local Expert

Payments and withdrawals are blocked. The card cannot be fully used. If support responds, it is once an hour. And it may take a week to resolve the issues, at best, or it may not be resolved at all.

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Надежда Савиных

Level 3 Local Expert

I would like to thank Gulzat Ismayilova (who works at the main branch), who was understanding of my question and approached it very responsibly. She helped me solve my problem. Thanks

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Adic N

Level 3 Local Expert

customer attitude, waiting time, questions answered! The Kyrgyz language is treated the same as free work, the attitude towards the Kyrgyz language is bad, if you speak English, then you answer in Russian, I was waiting in line to pick up my card, which was ready f5 was f4 after I passed f6 when I went when F7/F8 said you don't want me to call when I asked, f5 after I seem to have deleted it in 1 second so I didn't notice, got another voucher at 9:45 called at 9:57 then the voucher number didn't appear on the screen again, I just heard I got the wrong call, told the girl at the front desk to find the card or didn't want to find it, she left my question about the card unanswered, now let her go, we can tell what we're looking for, just ignore, they didn't find it in the end, I left! In short, a bad relationship or a dream is not yet open, the girl at the front desk is like that. If I hadn't been mistaken, it would have taken me 50 minutes, and not so many people, if I had a lot of people like mbank, then Bakai Bank would probably have stopped its activities, since there hasn't been enough noise for a long time.

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Марина

Level 4 Local Expert

A terrible bank for non-residents from Russia! They do everything so that you cannot use your money or get your funds back. "They put on a decent suit, but they forgot to fasten the zipper on their trousers." They're just looting.

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Ann T.

Level 11 Local Expert

The worst bank for swift transfers. I force employees to open all new currency accounts, although it makes no sense at all. Employees communicate via a personal WhatsApp app (which means employees have access to your data). They call from a personal number (the time difference between Bishkek and Moscow is 3 hours. I got a call at 7:30 in the morning because the girl did not understand what to do with my translation, although she had already done the exact same translation herself a day ago! And a month before that, another one like this

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Батя игр.

Level 9 Local Expert

It is a very, very long time to wait for the registration of a card for Russian citizens . There is one queue, although there were about 20 windows working ... According to the staff, there are few trained employees who can make out cards ((( there is water and a cooler, as well as WI-FI

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Дмитрий Стойчев

Level 19 Local Expert

Convenient location of the bank. Fast service, competent staff!

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Vadim K.

Level 11 Local Expert

I thank Bakai Bank for its good and prompt work. And a very user-friendly interface. You are the best.

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Аделя Тимербаева

Level 3 Local Expert

I would like to express my gratitude to the employee of Bakai Bank, Abdykarova Kanykei!! Polite, competent, sensitive and attentive to customers. Solves all questions at once , Thanks for the professionalism !!!

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Ivan

Level 23 Local Expert

Good bank, comfortable service. However, since June 2024, they have refused to work directly with Russian maps. Keep this in mind when opening an account!

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Любовь Л.

Level 7 Local Expert

Instant service,convenient location,advice on all issues, thank you.

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Aleks Wood

Level 11 Local Expert

We had a very good bank, we had a friendly manager who opened the cards. I recommend

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Ратбек Абди

Level 2 Local Expert

Tech support is always either not picking up the phone or disconnected, then I don't understand why they did tech support.

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Larisa M

Level 16 Local Expert

Narrow staircase, high steps. It is not very convenient to go up and down. And it's strange that the bug machines are not in the hall at all.

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Arl E.

Level 2 Local Expert

The service is good, excellent, and I would give a bonus) The relationship is also excellent, almost instantaneous, the staff is very pleasant 😉

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Аделя Тимербаева

Level 6 Local Expert

I opened a card at Bakai Bank, I am very satisfied with the service, the staff is professional, they were able to answer all my questions. Thank you very much for such employees to the President of Bakai Bank👍

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Alexandr

Level 3 Local Expert

The service is like that of a dishonest trader in the market. Issuing cards for non-residents is more expensive than indicated on the website. There is no electronic queue for non-residents, they stand separately in one window, which reinforces the market situation. Two stars only for upholstered chairs.

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Midish M.

Level 12 Local Expert

I regretted that I had opened an account in this office. Translations with failures, support responses for more than an hour. I don't recommend it.

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Валерий П.

Level 12 Local Expert

They block the withdrawal of funds without explaining the reason, referring to countering fraud. In fact, I lost my money by depositing it into an account with this bank.

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мария Миненко

Level 3 Local Expert

A terrible bank! Do not carry money there, and do not transfer currency!!!!! My situation: On June 14th, I issued a mir and visa card. The visa card was issued in order to receive a Swift transfer. The conditions for withdrawing the Swift transfer were 0.2%. When I received this transfer, the bank staff explained on 28.06 that I would be able to withdraw only at 3% of the amount!!!!! Referring to their law of the 13th!!! The card was issued again on 14.06, and the conditions were different!!!! "An excellent offer from the bank" to give money in som at the rate of 79 and buy $ 82 from them, this is not 3 but 4%!!!! Communicating with the support service, they adopted the law on May 28, 2022!!!! Don't even think about becoming a customer of this bank!!!! You will not be able to get the money back, or with a very big loss!!!

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Назира Арстанова

Level 7 Local Expert

Bakai Bank on Akieva Street, 57. Employees have the audacity to discuss and show dissatisfaction with the client. Table number 1 there are two employees, apparently one is an intern and the other is a training one. If you don't need customers, keep more of these employees,

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александр

Level 25 Local Expert

A big bank, developing. Financial transfers are carried out with a bang. Decent service.

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Василий Л.

Level 2 Local Expert

The best bank with the Best application and support service in Kyrgyzstan. You do not need a local number to open an account, all confirmations and password reset are sent by email.

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Пол Муатдиб

Level 5 Local Expert

Support is not working. The application is buggy. Crazy commissions. Choose another better bank, this is the bottom.

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Кристина

Level 8 Local Expert

They did not give the translation "golden crown" due to the lack of a patronymic. Moreover, the patronymic is NOT written in Latin in the passport! Bureaucracy! Tin! It's also very bad and slow! I do not recommend it. They left us without money for the holidays!

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В.П.А.

Level 3 Local Expert

Attentive staff, the queue passes quickly, condors work in the bank, which is not a little important after +35 on the street, in general I recommend

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Григорий К.

Level 5 Local Expert

If you are canceling an account for swift, forget it. You will be rejected for all payments, as there are unique people sitting there who do not look at the full product code, but only the first 3 digits. And all your payments will be canceled, due to the fact that the product is allegedly sanctioned. And they will find a lot of reasons not to make the payment

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Михаил

Level 5 Local Expert

Everything is fine! I issued cards with an urgent issue , they were made in two days . Modern office , friendly staff . Confidently corresponds to the declared VIP status .

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Жалилов Нургазы

Level 2 Local Expert

Not competent specialists in lending in Bakai bank, every day they pull on one issue, no, they would solve all the questions and requirements at a time! Disgusting!

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iOriginal.Store

Level 13 Local Expert

Briefly about this bank: Never transfer anything here!!! This is a dishonest bank, and now I will explain: And so I issued a card with the possibility of withdrawing 12,000 dollars a day, issued, transferred money and then it started.... It turns out that they do not give out more than 500 dollars without pre-ordering ... ordered! I come to the branch and they tell me that they can give it out, but for 3 ( Three ) percent, that is, they want $ 30 for every 1,000, or another super option from the bank's employees: Let's give you in som at the rate of 79 and you can buy dollars from us at 82 ( 4 percent ).... So never deal with this bank! Now it is my duty to spread information about this bank everywhere!!!!! By the way, if someone knows which local regulatory authorities to contact so that the license is taken away from this bank for such an attitude, then let me know!!

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Svitersharf

Level 9 Local Expert

So, it's been two years since I've been "serviced" at Buckeye Bank. It is clear that the measure is forced, and therefore we immediately omit a whole layer of claims that you and I would have had if we had come to at least a third-class bank in the Russian Federation. I want to start by immediately warning a potential bank customer - get all your traditional ideas about banks out of your head. Everything that you will see, including offices, maintenance staff, a bunch of documents, a cash register and even a mobile application, are all DECORATIONS. Your money, especially the currency and especially if you are from the Russian Federation, goes to a separate cash register and from that moment on you are a conditional depositor of this money. They seem to be on the screen of your phone, but you can't do anything with them. And now they have also begun to refuse to withdraw this money, while you will find out about it when you come to withdraw currency. Get ready that you will be asked idiotic questions about the source of origin, asked to prove that you are not a drug dealer and other heresy. There's probably no point in being indignant, why they didn't do it when you deposited the money, since everything is clear with this (you're a fool yourself that you fell for it). Now we need to talk about swift translations when they were still "working". This is a separate comic story. In the theoephone application, you could allegedly go in and transfer money, for example, to Azerbaijan. You open the page, but you can't do the translation, because your interface does not allow you to type in the swift number and you start writing to support, they keep you busy all day and if you're lucky, they change the picture on your phone with a different interface, where oh, la there is a recapitulation for swift. The first time we decided that there was a technical glitch, but when it became the norm, we realized that the meaning of all this is simple - there is no physical currency in your account, only a picture, and the whole point of replacing the picture in your phone is that while you are being tortured, the "bank" collects the necessary information for your I transfer the amount and then changes the interface for you and allows you to send the transfer))) In a word, the staff of bakai bank is divided into three categories, the first are actors (frontmen), the second sit in offices and do not realize that they are playing a role, the second are techies who create the illusion of the bank's technology and draw you a picture comfortable for the eyes in the phone and the third category are those who manually shovel your currency by reselling its on the exchange rate, etc. That is, by making speculative transactions. Separately, you need to stop at premium cards, t.n. "infiniti cars", here you can hold your stomach, they throw down on you, that you can save on commission on swift transfers, go 6 times to the business halls of the airports, wrap your luggage in the Bishkek airport, etc. And the most important thing is the PERSONAL MANAGER))) So, when you receive the card, you will be frozen 600 dollars, which you no longer have factually, they are in the "work" of the third category. I do not recommend approaching the baggage wrapping at Bishkek airport and saying that you are the lucky owner of an infinity card, because you will be publicly sent. They refused us in the Turkish business hall, wondering what kind of card it was. Well, there is a separate story with a PERSONAL MANAGER, who, if he answers you, is already a reason for joy, this is where its functionality ends. Well, there is no need to talk about saving on the commission of swift transfers, because it was mentioned above - transfers to you, as a citizen of the Russian Federation, were refused. I expressed my purely subjective opinion based on personal experience of servicing in this bank. I consider the maximum usefulness of this bank to be the use of cards on tourist trips, and therefore it is advisable to keep a maximum of 100,000 SOM on them. I do not recommend considering this bank for saving money, well, for money transfers. I will be glad if someone was. useful feedback

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Нурай М.

Level 5 Local Expert

The bank is terrible, the money was written off, they are not going to return it.

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Андрей Ясашных

Level 25 Local Expert

The bank is not bad, the card was opened all right, But I can't get in touch with technical support in any way. Phones and online chat are not responding. Everything else is fine.

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Bakai

78 reviews