A1

4.0

189 ratings

Rate this place

Level 4 Local Expert

The service was denied. I came to buy equipment and took a ticket.. when my number was called, I was told that it was a mistake and other visitors came before me.. therefore, they will serve them.. I'll have to wait..by skipping a person..I tried again.. but I was told that I had to take the ticket again because my turn had passed.. It seemed that the staff was not interested in selling.. The equipment consultant has not left his seat to consult all the time.. I don't want to go into this salon anymore!

See original · Русский

Show business's response

Наталья

Level 2 Local Expert

I would like to express my deep gratitude to Dmitry Voitko, a specialist at the A1 salon at 119 Dzerzhinsky Street, for the prompt and competent solution of an unusual question that was addressed to him, as well as a friendly and humane attitude towards customers. It is felt that the person is very responsible about his work and sincerely wants to help each client! Thanks to such an excellent specialist, only the most wonderful impressions of visiting the salon remained! Thank you for your professionalism and such attentive and respectful attitude towards customers!!!

See original · Русский

Show business's response

Виктория Стар

Level 17 Local Expert

Hello! Unfortunately, lately the A1 communication salon at 119 Dzerzhinsky Avenue has only caused disappointment. Previously, it was a place where excellent, competent specialists worked, always ready to help and solve any issue. Now there is no trace of the former level of service. Recent visits have left an unpleasant aftertaste. The staff works inattentively, without interest in the client, it seems that they simply lack the competence or desire to understand the problem. Queues move slowly, and the quality of consultations leaves much to be desired. It is a pity that a once good salon has turned into a place that you now want to avoid.

See original · Русский

Show business's response

Арсений

Level 15 Local Expert

I want to share my visits to this company. All issues were always resolved, there were no controversial situations. But with each request, it was necessary to wait in a long queue. The room itself is small, so it's not very convenient.

See original · Русский

Show business's response

Исупов Алексей

Level 4 Local Expert

The quality of service has deteriorated significantly. I had to apply 2 times in a month. Of the 3 jobs, 1 employee worked for the first time, 2 for the second time. And this is during rush hour, 5 - 6 p.m. The staff is not competent in the simplest matters, whatever the client is the problem. I issued a twin card, they talked nonsense about its subscription fee and cost, if I hadn't initially studied the conditions through the website, I would never have bought it in my life. The second time I bought a phone through an online store, I waited more than an hour for the issue, but the employee did not even know about the purchase promotion. By the way, 1 customer left without buying. After an hour of waiting, they couldn't get through to the checkout. If you put an intern in the workplace, at least not for everything. Yes, and leave a more competent employee for control. What's my business, though? It's not my profit.

See original · Русский

Show business's response

Иван Г.

Level 4 Local Expert

Terrible Service The second day I'm just trying to connect a new SIM card The first day I sat for 30 minutes and left The second day is also no better, although it is a weekday and working hours. There are 4 people in line by email and 3 specialists spent 40 minutes, two working as one and the other just put up a sign and went to lunch Very slow

See original · Русский

Show business's response

Юлия Подобед

Level 3 Local Expert

The electronic queue is slow, the room is stuffy, there is not much space, it is not comfortable to wait. Sellers, namely Victoria, allow themselves incorrect comments. In particular, in my case, I couldn't figure out how the promised payment was displayed in the mobile application, and I heard "you need to pay on time". No comments...

See original · Русский

Show business's response

виктор шпак

Level 5 Local Expert

Constant queues. They work very slowly. Incompetent employees. I transferred the number from another operator, they didn't give me a new SIM card, they said the old one would work, later it turned out that I still needed an operator's card. I had to come and wait again

See original · Русский

Show business's response

Petrovichvovan Ch

Level 10 Local Expert

Service: they normally gave advice about buying a phone. Time: 15 minutes, it was fine. Staff: The perfect relationship is just fine. Generally deserves 5 stars

See original · Русский

Show business's response

Анна Сасковец

Level 11 Local Expert

The staff is polite, everything is done quickly and clearly. The location is excellent, large Parking lot.

See original · Русский

Show business's response

Владимир

Level 17 Local Expert

I saw the rating and read the reviews before visiting, but it was the nearest A1 salon on my way...He knew where he was going. Friday evening, rush hour...There is a queue of 5 people in the hall, with three specialists available, only one works...The remaining two were playing...one was stuck on the phone, the other on the computer. I have no questions for Pavel M., who served, and I want to optimize the rest, they are there for furniture.

See original · Русский

Show business's response

алекса б.

Level 4 Local Expert

I used Internet and TV services, the speed was disgusting, and the remote control didn't have a battery cover in the TV kit. I wanted to terminate the contract, the consultant said that in this branch it is carried out from 20 to 21 on weekends. I arrived at 20:15, the point is closed, the opening hours on weekends are until 19:00. It's disgusting, you don't want the enemy to be served in A1. Why can the equipment be delivered one hour a day? And in neighboring towns, it's generally from 14 to 15, when many people are at work. As a result, you simply cannot terminate the contract, and the money is withdrawn.

See original · Русский

Show business's response

Андрей К.

Level 7 Local Expert

I was recently in this center to connect to the promotion: home Internet plus three SIM cards with different payment buns, the super combo is called. Of course, there is not enough space in the center, but the last one was a little more than this. Well, the main thing is the quality and speed of working with clients, as for me.I didn't come there to have lunch. There were a lot of people and everyone had their own question. My wife and I were amazed at the endurance of the Cooper worker Valentina. She had a difficult client who didn't want to understand anything. Even I was already boiling over hearing complaints from a client. Zero knowledge of the Internet, but the principle hammered into my head: - the client is always right, he did not let go. Raised tones, threats to switch to another operator, and so on. But Bondar Valentina came out of this situation with honor, although the client did not understand anything and may come to make trouble again, a consensus was reached. We first got a consultation on the tariff plan with another employee, Valeria Maretskaya, and received answers to all our questions, clearly and intelligibly. After a while, we came with a passport and signed a contract, and this time we got to Bondar Valentina, the girl "kremen" and signed a contract. Everything turned out just as clearly and quickly. My wife and I are very grateful to these two girls working at a1. Thank you for your work!!! P.S. I just now saw the inaccuracy (((address of the Dzerzhinsky center, 104 on Titan.Now I understand why the employees did not see my review (Today I contacted Bondar V. again and she is not aware of my review.

See original

Show business's response

Эдуард Б.

Level 5 Local Expert

Horror, the manager is not competent. I went twice to arrange a money transfer on an incorrectly paid bill, and waited a month and a half. As a result, I went to the head office for the third time. I hope my question will be resolved.

See original · Русский

Show business's response

Дубовский Сем

Level 9 Local Expert

Unexpectedly, in a1 you can profitably buy home appliances and other smart gadgets, both in installments and with discounts, you can even find refrigerators there)

See original · Русский

Show business's response

Алла Логвина

Level 4 Local Expert

Today we went to buy a phone. Ilya, the consultant, helped us decide on the model, took into account our preferences and wishes. He was very polite and attentive. We are elderly people, it was nice to receive such attention. We thank Ilya for his work and our mood😊

See original · Русский

Show business's response

...

Level 7 Local Expert

Explain to your consultant Nikita that trying to sell something is an outdated sales method. And being rude to a young man standing in line behind me is bad form, it does not color either him personally or your company. + with constant problems with the mobile Internet, I'm thinking of stopping using your company's services, which I've been using for 15-20 years.

See original · Русский

Show business's response

Ганна Лявоненка

Level 6 Local Expert

It was literally today (20.06). I was served by a girl, Julia (I don't remember the last name, but very interesting), I closed the contract because the equipment was unnecessary. A very nice and pleasant girl, served as quickly as it was technically possible. There are no complaints about the service. The problem is rather in the building itself, since there is a very strong echo in the cabin, which made it a little difficult to hear the specialist. Because of this, minus one star. Otherwise, I am completely satisfied.

See original

Show business's response

Инна Б.

Level 3 Local Expert

I bought a phone and consulted about buying a tablet. Everything was explained, accessible and competently. Denis, a competent, polite, pleasant, young man, served the staff. He even helped me install the right program, which I did not know about, and this is not part of its functions.Thank you for such a service.

See original · Русский

Show business's response

Андрей Подтереба

Level 4 Local Expert

There is only one specialist who works when the queue accumulates more than 6 people. Everything is happening very slowly.

See original · Русский

Show business's response

Andris

Level 26 Local Expert

A small A1 mobile phone store. Near the exit from the subway and Parking. There is an electronic queue. You can put a film on it. During rush hour, you can wait in line.

See original · Русский

Show business's response

Владимир Тягушев

Level 6 Local Expert

I have not seen a worse A1 salon in Minsk. There have been a lot of complaints over the past two years, but today's case was particularly surprising. Before starting to communicate with my wife, a long-term A1 employee demanded to stand in front of him on the left side!! This is, apparently, the next level of communications A1 Minsk. To the question "is it possible to connect a higher speed to Dzerzhinsky 119 today?", this employee "turned on the Einstein mode" with the requirement to explain: "what technology are we talking about?". A man is asking a woman 50+ years old! Knowing full well that almost no one at this age among the female sex is aware of "these internets of yours"! But that's not all. A1 office is located in our house: ALL employees have long known that our Internet is connected via Ethernet technology, but "proud Einstein" asks important questions over and over again... By the way, this person has long promised to quit, but apparently there is no one to leave his "powerful knowledge" to. I would not have written this negative review if it were not for the arrogant and incompetent behavior of employees of the A1 branch of Minsk, 119 Dzerzhinsky St. in relation to A1 customers. And if it hadn't repeatedly touched my wife. Although, previously we had been fruitfully cooperating with A1 for almost 10 years in Minsk and the Minsk region. This office is a two, sorry

See original · Русский

Show business's response

Кирилл Кирилл

Level 6 Local Expert

One employee works,we work extremely slowly, the queue of 15 people is not recommended

See original · Русский

Show business's response

К72

Level 20 Local Expert

Actually a great salon. Without pathos and falsehood. There is everything that a modern gadget user needs, even a vacuum cleaner.)

See original · Русский

Show business's response

Ульяна

Level 3 Local Expert

It's a good salon, but there are always a lot of people, especially pensioners. The experts are great.

See original · Русский

Show business's response

Katerina

Level 6 Local Expert

We came to this institution to get help with issues with the router. We moved to another apartment, there is no Internet. The consultant (a long-haired young man) said that there was no way to use their Internet at this address, and the only solution was to terminate the contract and pay a fine of 4 basic. That is, the company does not have the opportunity to provide us with Internet in a new apartment, and we have to pay a fine for this. Naturally, not agreeing with this logic, we went to look for help in another department. Once in the shopping center "Titan", a very competent girl solved all our problems without charging a fine. For which we are very grateful to her. Conclusion: Train your employees. This apathetic attitude and unwillingness to sort out the problem is depressing. There is no desire to return to Malinovka anymore.

See original

Show business's response

вадим и.

Level 4 Local Expert

The salon is disgusting. One of the 3 managers always works. Constant queues, terribly slow service.

See original · Русский

Show business's response

Егор Морозов

Level 8 Local Expert

I stood in line for an hour, the work is poorly organized, and this is just to pick up an online order

See original · Русский

Show business's response

Наташа Дмитриченко

Level 13 Local Expert

Competent managers. We arranged the phone in installments, quickly.

See original · Русский

Show business's response

Евгений Размысловский

Level 10 Local Expert

We applied with my husband to connect the home Internet and plus 3 cards. The consultant guy explained everything and appointed a mantage on the 14th from 13. to 15. It's time for the installation, and no one is calling me. Although before that, a text message arrived the day before that the installation would take place on the 13th. We waited all day, my husband even took time off from work, and no one came. I called the call center, and they told me that my application was not registered!!! How? It turns out we've wasted the whole day?!! Is it possible to work like this??? Don't value your time, so value the time of other people!!! I'm just furious with the work of the staff! Select decent employees!!!

See original

Show business's response

Ann L.

Level 6 Local Expert

Best service,I really enjoyed working with this branch

See original · Русский

Show business's response

Ирина

Level 14 Local Expert

The service is terrible. The girls answer the question "look at the application, everything is elementary and clear there" while they do not even look up from working on their computer, do not look at the client. To requests for help and clarification (the question concerned roaming and the nuances of work in Russia and Europe) - only irritation and again "everything is written in the application"... And then why are they there!?

See original · Русский

Show business's response

Viola

Level 3 Local Expert

Good service, pleasant staff. A wide range of vacuum cleaners and other equipment

See original · Русский

Show business's response

Mille_Rich

Level 7 Local Expert

I came to disconnect from A1. They took the money and the application for disconnection. Quickly, cleanly, without persuasion. The queue after 18 was small

See original

Show business's response

алина л.

Level 5 Local Expert

If you need a good specialist who knows his job, you'd better pass it by. There are people who do not know what to do with their product and how to release it to the buyer. The husband sat in line for 40 minutes, having clarified before that whether they had a remote control for a set-top box.and how his turn came. I heard: "Oh, and we don't know how to sell it to you. We have it, but we don't know what to do with it." :On Titan, a competent specialist gave us the remote control in our hands, explaining what followed.The cost of the remote control will be deducted in the month when paying for the Internet.which took 5 minutes.

See original

Show business's response

Николай Михальцов

Level 7 Local Expert

How tired you are of turning off your home Internet! The worst provider

See original · Русский

Show business's response

Инесса

Level 8 Local Expert

It was in this office that I noticed. I came to change the card but leave the old number, they did it to me, but they did not tell me where my money would go from the old card, when one returned to me, she said wait for it to be soon, the second said within 30 days, eventually called 150 and found out everything. The office should have told me about the transfer of money from the old SIM card and how, but it did not happen. As a result, I had to go there again, be nervous and thank you there, the guy came and transferred me to a new SIM in a couple of minutes. The sediment is chopping block, the staff is unprepared.!!

See original

Show business's response

Павел

Level 9 Local Expert

Weekday, working time - I sat in line for 40 minutes, despite the fact that there were only 6 people in it. For the sake of a 5-minute procedure.

See original · Русский

Show business's response

Леонид

Level 7 Local Expert

The work is slow, the consultants wander around and can't do anything to help. 45 m served to help in 30 seconds

See original · Русский

Show business's response

Андрей К.

Level 8 Local Expert

Waiting in line for more than an hour to connect

See original · Русский

Show business's response

Dzmitry Svistun

Level 4 Local Expert

You can stand in line for an hour and decide nothing.

See original · Русский

Show business's response

"Детский оздоровительный лагерь "Планета"

Level 2 Local Expert

Excellent staff, especially a girl named Polina. Upon repeated request, professionally competent answers, correct and courteous service and offer of services, comprehensive answers and explanations on the requested information.

See original

Сергей Г.

Level 4 Local Expert

This is the worst communication salon.The workers are just not what they are.The sloths in the cartoon Zveropolis work faster.I stood for 40 minutes, I couldn't stand it

See original · Русский

Show business's response

Алексей Скляр

Level 6 Local Expert

Very long service time. Only one of the three cash registers is open.

See original · Русский

Show business's response

Татьяна С.

Level 2 Local Expert

Thank you so much for helping your cooperation. Especially Denis Slepchenko! A very competent and competent specialist. Thank you very much! There are more such employees for you!!!

See original · Русский

Show business's response

kkhnn

Level 4 Local Expert

Good salon, excellent staff, everything is top notch!

See original · Русский

Show business's response

Universal

Level 13 Local Expert

Excellent customer service, I recommend it.

See original · Русский

Show business's response

Анастасия

Level 17 Local Expert

A 1. Convenient location, parking, metro nearby. Polite staff. There are a lot of people in the evenings.

See original

Show business's response

Temuri Temo

Level 7 Local Expert

Convenient location, qualified consultation, prompt service.

See original

Слава Котов

Level 14 Local Expert

A1 corporate office, not partners. That is, all tariff plans and services. You can ask any questions - they know and understand. In general, well done!

See original · Русский

Show business's response

A1

81 review