Constant queues, unhurried employees like in the cartoon zveropolis. You can wait 3-4 hours and additionally have a lunch break. And this is the best case scenario. You can get the wrong ticket and wait in line until the end of the working day. If you get an inexperienced employee, the application may get stuck somewhere and only you can figure it out yourself, connecting the bosses and the call center. And the director is never in place. Everyone doesn't care, including the bosses and the director. The call center is a separate problem. All this could have been avoided with an advanced mobile application, you have a mobile application that is at least 10 years behind. In a word, monopolists and employees who abuse it. I am a regular customer who has issued a mortgage twice in this organization and department.

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Шертаева Нелля

Level 3 Local Expert

I've been sitting in line for more than an hour, there are a lot of people, customers are accepted very slowly. Plus, the air conditioner is working. Minus, why can't I immediately transfer my personal money from the deposit to the current account??? Why should I wait 2 or 3 business days??? There are a lot of questions, I want to get answers to them.

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Мөлдір Абилдаева

Level 10 Local Expert

I couldn't get a consultation, they sent me to other branches

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Otbasy bank

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