Dear leadership, pay attention to the work of your staff. There are things in the store with over-glued price tags, disrespectful communication of managers. I talked with two managers, one of the girls was very arrogant, let her talk to me, I start telling her something, she answers me what are you talking about, I don't know at all and I'm from another department, so why did I call her then if she doesn't understand anything at all? And yes, she said to me at the end, I'm sorry, but she would rather not do this, it sounded very unpleasant from her lips. Well, your lawyer!!! I wrote you a complaint in your book and went to pick up the letter and they didn't give it to me because my middle name was written incorrectly there!!!!
We were in the store at 156 Prytytsky Street. We were not pleasantly surprised by the quality of the sellers' work!!! There is no trace of attention and goodwill there. Extremely unhappy young girls, apparently the buyers are bothering them very much, Left without shopping, no one helped or suggested anything. Girls probably need to be more friendly!!!!!!
The choice is huge. The clothes are of good quality, new and modern, there are a lot of discounts, there are always promotions. Sales are poured out of the vending machine. At the checkout, the staff smiles when you carry 6 bags
I'm from Moscow, I was pleased to buy a couple of things for myself, because we don't have this grid.the prices are higher than they were in Moscow .the range is not wide, but it will do.the sellers are cute , but not very nimble , they do not navigate the assortment
I am a regular customer of the Zara store. But the Dana Mall has incompetent salesmen and chief store managers. They knowingly hide information about the product (complaint 11 in the book of complaints and suggestions), they unreliably give information about the product!
The quality of the clothes was not so good. A couple of years ago, we bought my husband a basic white ZARA T-shirt. It was perfectly washed. Two years of washing and nothing has shrunk or deformed.
A week ago we went to get a new T-shirt. The prices are not small compared to other brands. We bought a T-shirt, washed it before wearing it according to the instructions on the label. I washed it with other new T-shirts from another brand.
As a result, I was upset. The Zara T-shirt gave a strong shrinkage in length (more than 2 cm) and the collar was slightly deformed. The view after the first wash became unpresentable. Nothing like this happened to the other T-shirts. Sorry for the money spent.
disgusting work of two sales girls on 02/19/2025, zero attention to customer issues! they communicate with each other, not paying attention to visitors, complete lack of professionalism, it seemed that in our time there are no such sellers from the 80s anymore, they turn out to be at Dawn! Management, please note!
The staff is terrible. Lack of customer orientation. The entire staff hates their job and performs it mediocre. 6 different consultants told me different information about where the trousers I needed were hanging. The desire to help is zero. Everyone is throwing responsibility on each other. As a result, the trousers turned out to be in a different department altogether, and at a completely different price, which I was not warned about. The girl, checking the availability of the size I needed, said that marriage can also be displayed in stock! And this means that you can come for the size you need and leave with nothing, because the staff is negligent about their work. At the checkout, the girl stood in front of me on the phone for five minutes, despite punching everything in her eyes and did not listen to what I was saying to her, this wasted time, and a thousand questions that I have already answered. As a result, 40 minutes of time were spent and the mood was spoiled for the whole day, and the trousers were married. Thanks to the equally qualified consultants at Dana Mall who sent me to my colleagues in Green
The choice of clothes is good
The prices are good
The range is wide
But if the refund is swinging, they try to explain their rules, but the law on refunds is the same everywhere.
Zara's huge corner nail pencil. We haven't seen it for a hundred years, we haven't measured it, we've missed it. The assortment is already New Year's, super cute..
We were at the store on Prytytsky Street . There are always queues in only 2 changing rooms in the children's department. Finally put some ottomans next to it, for a comfortable waiting.
I bought a certificate here for a gift to my brother. He was very pleased when he changed it to 2 packages of things, the brand of which, for example, is no longer in Moscow Time.
fine. But the discounts are somehow strangely distributed - there are none in the men's department, there are in the women's department. Sometimes there is a turnover.
The staff was disgusting, they couldn't find the product according to the article and brought another one. The cashier does not know how to make a cancellation because of this, they stood in line for 15 minutes. As a result, they returned to the cashier because they forgot to remove the protective tag... Don't go there anymore!!!
I bought a down jacket, it looks great, but I didn't immediately notice that there is no filler at the bottom of the down jacket, and it's too late to return it
there is a strangely scattered assortment, there are no consultants or they go without badges in ordinary clothes, and they cannot be distinguished in a crowd of the same people. at the checkout, they asked where to find the item - they said to contact a consultant in the hall)
After Zara left us, Minsk was saved. I liked this store more than the first one. The staff here is polite. Everything is clean, even in the fitting rooms, which is a big plus for such a stream of customers. The assortment is good and the size range is complete.
A good Zara, which is now so lacking in Russia. Especially when it is necessary to dress the child. Good choice and quality. But the prices, of course, would like to be lower.
They came from Russia . For the sake of interest, we compared it with our new counterpart.
The new MAGICIAN has a range of 1in1, but the prices are much lower. The only thing is that there is no perfume in the new one.
I hope you will replace it, the perfume in the dawn is so-so.
A large selection of products. I was in the children's departments and all the employees were very friendly and professional!!! They came to the rescue instantly!!!
The store is large and the selection is also great. The music in the top hall even had to be turned on by Shazam. But here is a large LED screen behind the cash register, somehow not very thoughtful. Everything is fine from afar, however, waiting at the cash register for your turn, it hurts your eyes very much from the light. Even if everything is OK with my eyesight.
A great store, especially with discounts if there are products!)
It's a pity that not all sizes remain...but a big store, everything is separate- husband, wives, children. I liked everything
Great store!The choice of products and the size range-everything pleased!A clean, bright hall and excellent fitting rooms!We will come back more than once!!!)
A good assortment. It is not entirely clear about the discounts. They are not reflected on all price tags. The price is one, but it breaks through with a discount. After all, the presence of a discount immediately on the price tag affects the purchase decision🤔
Excellent and large store, very convenient location, minus for not turning on the air conditioner and it's hot in the fitting rooms. There are always few large sizes
The whole room was overturned, the consultants were standing in a crowd in the fitting room. There is a huge queue at the checkout. The choice of clothes is large. Prices are slightly higher than they used to be in Russia
Bichevskaya Zara, there is almost nothing to buy. Disappointed. I was hoping for big purchases. I bought only underpants for the child out of desperation